Moonosa’s earns a 1.0-star rating from 7 reviews, showing that the majority of customers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Jumpsuit
Horrible company if I could give them 0 stars I would. I ordered from them and after a month I recieved the item. They charged $13 in shipping for a $12 jumpsuit. The material on the jumpsuit was garbage and it didn't even cover my breast. I asked for a refund she said I got the wrong size and to send pictures. I sent them showing it was not enough material on the jumpsuit to cover my breast. She sent me P
pics that were not the same pics on the website. I sent her what was on the website and She basically said oh well she wasn't refunding the jumpsuit.
Desired outcome: Refund but they are not interested in giving one
My package
I made an order through moonosa but never got my package because they put an unrecognizable address which of the one wrong of course in the usps post office man said that it not recognized as a delivering address I need my money back or. they need to resend I. D number W202012144013629200. Transaction I. D 8NK36394ML809540K the total amount was $62.56
Desired outcome: Never received
I did not receive my order
I did not receive my order . My order num.[protected] I orfer it May 8th I got this num but dont know what it means51516 my name is Marlena Anderson 14113 S Tracy 5a Riverdale il 60827 I have been waiting on some answers but I haven t heard anything I can't call but I have put in a couple of complaints but I got no answers I will love to have the dress or atleast get my money back. So what am I to do now or talk to about this matter Thankyou
Is Moonosa Legit?
Moonosa earns a trustworthiness rating of 61%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Moonosa. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Moonosa has claimed the domain name for moonosa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
However ComplaintsBoard has detected that:
- Moonosa's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
- The website belonging to Moonosa has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We found that the technical contact email address for Moonosa is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- We conducted a search on social media and found several negative reviews related to Moonosa. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
- The use of a free email address for contact on moonosa.com may be a red flag indicating potentially unreliable or fraudulent activity.
my purchase
I did not receive my dress that I ordered when I received my package today threw the company Moonosa I paid for my items I tried to reach out to the company did not get no response and the number did not work so if someone could get back in contact with me concerning this matter I would appreciate it. I would like to receive my item or be refunded bay my money for the item Thanks LaShawn
I made my order in august and still nothing
I made my order back in August and still haven't received anything. They took my money very fast but I did not receive a payment confirmation and no tracking number. www.moonosa.com is a scam website and their company is located in China. I would not recommend them to anyone, they will take your money and will not ship your order. There is no way to reach them because they do not reply to emails and don't pick up the phone.
I think I lost my money.
seller overcharged me and hasn't reacted to my negative emails
Avoid the company www.moonosa.com. I bought lingerie from them, but the seller overcharged me for the order and for the shipping costs as well. I was shocked, when I noticed for what sum they have charged me. I sent two emails to the seller and asked to return money back and started to teach them that it was bad to fool customers. But the seller didn’t care and hasn’t reacted to my emails.
their clothes look completely different in real life
I ordered dress from the website www.moonosa.com. When I opened the package, the dress looked completely different as on the website. They didn’t look alike. I was disappointed and hoped to return it back, but the seller refused to take it back and started to ignore me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
Is the fabric 100% polyester or part cotton?
Been almost a month. Everything i have ordered aftee that has been delivered already i have the screenshot of my order number cause it was to long to memorize
I paid $76.88 and either i want my stuff or my money back please
When Marissa emailed me she advised me orders ship in 24 hours; not true. I have been having issues with sizing and I cannot obtain a legitimate answer. I have emailed the manager and still nothing. I needed items for my birthday and celebrity clientele. It's such a disappointment. No one answers or replies to emails even
The worst company ever please save your money. The quality of clothing is horrible and all wrong. They rip off American styles and pictures and attempt to make them and they are horrible. They are cut all wrong and the material looks to be that of American Halloween custumes. Please don't waste your money. There is no way to get your money refunded. If you buy from them you will be sorry. Walk into a store and purchase what you can see and feel many stores carry the items that they are attempting to duplicate. Always remember you get what you pay for.
http://www.lover-fashion.com/
i have do bussiness wth them over 3 years, all are good. but sometimes some items maybe out of stock, and it may take extra 1 work day to reprocess my order. Hope moonosa could do better in it. But it worth to try for new shoper.
Moonosa Reviews 0
If you represent Moonosa, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Moonosa complaint handling
-
Moonosa Contacts
-
Moonosa phone numbers+86 595 2247 7875+86 595 2247 7875Click up if you have successfully reached Moonosa by calling +86 595 2247 7875 phone number 6 6 users reported that they have successfully reached Moonosa by calling +86 595 2247 7875 phone number Click down if you have unsuccessfully reached Moonosa by calling +86 595 2247 7875 phone number 2 2 users reported that they have UNsuccessfully reached Moonosa by calling +86 595 2247 7875 phone number
-
Moonosa emailsyolanda@moonosa.com100%Confidence score: 100%Supportmarisa@moonosa.com91%Confidence score: 91%
-
Moonosa addressRoom 508, Hefeng Woke, Building 8, Chengzhou Industrial Zone, Fengze District, Quanzhou, China
-
Moonosa social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Moonosa company
their clothes look completely different in real life
YoyBuy
11 reviews
Jane.com
33 reviews
CNDirect
64 reviews
Bargain Seats Online
20 reviews
Toryburch-outlet
7 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.