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Morrisons

Morrisons review: Foul language used by a member of staff

T
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1:28 am EDT
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On the 26/9/2023 I went to Morrisons supermarket at 26 Victoria Parade, Northampton.

I purchased a bottle of Flash spray which was priced at £2:49p.

The Flash spray on my receipt showed I had been charged £3:50p so I went to the customers service desk to get a refund.

The lady on the desk said she would go and check the price on the shelf and came back 5 minutes later with a price tag of £3:50p and shouted at me "I have had to walk to the other side of the supermarket to get this and now I will have to walk back again to replace it, so don't come bothering me again" [I have left out the foul language used by this member of staff]

I then returned to the shelf where this Flash spray was and manged to get another member of staff to confirm this price of £2:49p and she accompanied me to the customers service desk to confirm the price was £2:49p.

I was given this £1:01p refund and told "You have got your refund, so now get out of the supermarket or I will get you removed".

All the above foul language was witnessed by 2 ladies who were sitting in the small café near the customers service desk.

I have also posted my complaint on a site called Nextdoor and I have received 78 messages of support, 5 of which have had this same foul language used to them by this same member of staff.

Desired outcome: I do not want an apology from this Northampton store

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  1. Morrisons Contacts

  2. Morrisons phone numbers
    +44 345 611 6111
    +44 345 611 6111
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    Customer Service
    +44 345 322 0000
    +44 345 322 0000
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    Online Shopping Enquiries
    +44 845 611 5000
    +44 845 611 5000
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    General Or Corporate Enquiries
    +44 845 611 5710
    +44 845 611 5710
    Click up if you have successfully reached Morrisons by calling +44 845 611 5710 phone number 0 0 users reported that they have successfully reached Morrisons by calling +44 845 611 5710 phone number Click down if you have unsuccessfully reached Morrisons by calling +44 845 611 5710 phone number 4 4 users reported that they have UNsuccessfully reached Morrisons by calling +44 845 611 5710 phone number
    Investor Enquiries
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  3. Morrisons emails
  4. Morrisons address
    WM Morrison, Hilmore House, Gain Lane, Bradford, BD37DL, United Kingdom
  5. Morrisons social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024