Morrisons review: More autumn collector

We had a problem with the Autumn Collector when the More card scanning in the local Morrisons store was not working on the 8th Oct and so we could not complete the 3rd week to meet the criteria to get the 17,000 points. After several failed attempts to contact the service centre by phone - no response - I finally got through, the rep said he would send an email with a form I could use to get them added, he never did.

After waiting a few days and another no response phone call, I emailed them on the 13th Oct (using an earlier response back on another matter - they had finally replied back to me on that 3 weeks later, by which time the original problem had been resolved), got no response, and gave up.

However, on the 27th Nov, I was very pleasantly surprised to finally get a response from Laura who said 'I am so sorry for the very late response. I have been on annual leave for 2 weeks and hoped this would have been assisted by a fellow colleague, but unfortunately they didn't get the chance to reach yours. Can you confirm if this issue has been resolved? Thanks in advance! Again I am deeply sorry for the wait you have had waiting for a response from me', and subsequently after I demonstrated that I had definitive proof that I had met the criteria she arranged for the 17,000 points to be awarded by the 30th.

So, Morrisons, get some more people in like Laura, and perhaps you'll start to get better customer feedback and subsequently more business from satisfied customers