CB Mobile and Cell Phones Motorola very poor customer service!

Motorola review: very poor customer service! 169

Mohit Arora

Mar 21, 2007 12:00 am EDT

Featured review

I bought a motorola l6 on 4 may 06 and its under warranty. My charger stopped working and I went to my nearest motorola authorized center on jail road new delhi. They say they don't have the charger and I have to wait may be a week or more than that. Or I should try other centers which is far from my residence. I even asked them to give me a date after 10 days but they say they cant assure. They spend so much on advertising. Pls spend on customer service.

169 comments

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devendra pareek

1 comments

devendra pareek of IN

Aug 06, 2015 3:27 am EDT

Verified customer

I am Devendra Pareek, I have Submitted my mobile (Moto E) in moto service center(B2X, M.I. Road Jaipur) at 22 June 2015 for service. I have received it on 18 July 2015 and resubmitted it on same day again. bcz my mobile is not repaired properly.

First time My job sheet no :- AMSJAI002061 date 22 June 2015
Second time My job sheet no :- AMSJAI002795 date 18 July

I am much frustrated now as i am yet to get my repaired mobile back. Worst service ever had!
Mobile no [protected]

Shaikh Qavi

1 comments

Shaikh Qavi of US

Nov 30, 2015 12:21 am EST

Fcking Service! and Mobile too!
worst mobile company in india!

Pratikmo

1 comments

Pratikmo of US

Dec 17, 2015 6:07 am EST

Motorola service is very bad. I purchased motog3 and after 3 months phone stop working. I went to service centre, they told that they will keep phone for 30 days. Motorola service is very bad.I dnt know how one can do a business in India without giving service. I paid 13000 for the Motorola products and services. Motorola only gave product, no service. Very worst service. When I talked to high authority then he tld that he can't do anything. Very very worst service. Same on you Motorola, same on you.I don't know how you people doing business if you can't give service. Very bad

Vishal Kamble

1 comments

Vishal Kamble of IN

Jan 01, 2016 12:47 am EST

Verified customer

I have Perches MOTO G3 VL92476 for the very first day of parches the handset i have problem with camera i have submit the handset for service center for narayan peth shop no 7 garud app 518 narayan peth nr modi ganpati pune contect no [protected] Email id pun1.smatbar@b2x.com dated 21/12/2015 for the camera is going to stand by till date the handset is submitted the services center and i have ask the service center executive when the my mobile is ok ror working the executive is said the the handset is not ready the problem is camera and camera is not in stock please contact me for the this is major problem my job no is AMSPUE002597 Product XT1550 Model XT1550IMEI no [protected] Date of Purchase 08/11/2015
My mail id vishal_mylove1@yahoo.in
[protected] i have the solution for urgently

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Reviewer59058

1 comments

Reviewer59058

Feb 24, 2016 2:01 am EST

Blurness of camera, bad focus, little breaked and changed colour

Lt Col Chhebar Singh

1 comments

Lt Col Chhebar Singh

Jun 08, 2016 5:47 am EDT

I am a proud owner of Motorola RAZR model V3i.The so called service Centre namely NAYYAR ENTERPRISES PATHANKOT (Punjab) is indulging in professional cheating. They have charged me for a defact which even does not exit. After some harresement, I consulted a petty mechanic who told me that there is nothing wrong with my cell, it simply require change of battery. I did so & the cellis working perfectly.I now pose U a question? what is the fun of going to a authorised centre if they are there just to make money & befool people.
Would U please look into it & let me know the result.Their bill No 100 dated 30 May 08 refers.
Looking for an early reply.Thanks.Col Chhebar Singh

Chris Vlok

1 comments

Chris Vlok

Jun 08, 2016 5:47 am EDT

I bought my daughter a W375 mobile phone, it was advertised plays MP3 ring tones. What an absolute bunch of liars, its no more MP3 compatible than my dog. It does not have the memory and one of there staff suggested I delete some of the features that it came with, so I could get a 5 second MP3 ring tone to work on it. It did not come with any MP3 ring tones and it did not matter how small I tried to make the file there was no way it was going to play MP3. My daughter and I will never buy any motorola products again.

S S Chandel

1 comments

S S Chandel of IN

Jun 08, 2016 5:47 am EDT

I have given my Motorola Mobile Phone L9 Standard for service at Redington India Limited, Bangalore which is an authorised service center of Motorola on 05.08.09. The reported problem was Keypad and Front Glass was broken and it needed to be replaced. The work order no: is BL/MO/09/03136.

I have contacted Ms. Manjushree, Redington India Limited manytimes for update of my cell phone and she has promised to get back with the details. However she has never come back. Now they are not at all picking up the landline call (080-[protected]). I'm really annoyed since it is already more than one month that I'm not even in a position to know the status of my mobile. I have already paid an advance amount also. It is really surprising and shocking to get this kind of response from as reputed company like Motorola.

In view of the above you are requested to do the needful.

esehgrav ynot

21 comments

esehgrav ynot of IN

Jun 08, 2016 5:47 am EDT

Verified customer

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

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Motorola Contacts

Motorola phone numbers

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custsvc@motorola.com

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