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Mr. Cooper
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Mr. Cooper Complaints 559

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7:19 pm EDT
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Nationstar purchased my mortgage in 2010 and from the start they have been charging me bogus late payments, double charges for late payments eventhough I paid them already, and absolutely horrible record keeping! I have never had so many problems with any mortgage company and I have had home loans for the past 10 years. They commit fraud and I am not sure...

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Mr. Cooper release of funds for rebuilding

Our home caught fire. We have a small mortgage on our home. thru Nationstar. The loss department are the worst. You never speakto the same person twice. Everyone has different answers . They constantly apoligize but state that it takes 24 to 48 hours to get an answwer. Three weeks later still no answer.
They have our insurance money and will not release the funds as orginally stated. Each time they find excuses for holding on to it or they find that it doesn't meet their criteria. They are the most inept company that I have ever had to deal with. Never choose this company for your mortgage They want your money but they are of no help when you have a real problem. At this point I must pay an attorney to help with this mortgage company.

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carver1
Wise, US
Oct 02, 2012 7:02 pm EDT
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tree hit our house on july the first 2012, they still have release the insurance funds for repair's

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Mr. Cooper horrible service, unauthorized charges, tampering with mailbox

Nationstar mortgage is horrible. After being laid off of my job, I was late on one payment. I contacted nationstar to try to work out a payment plan. They said they could not help. Then, they sent someone to my home, which knocked on my door on a sunday evening. He also put a note in my mailbox, which is felony offense. Customer service is horrible! Everything about this company makes me cringe.

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Kane4
US
Jul 22, 2011 4:15 am EDT

Putting a note in your mailbox is a felony? In that case, we should take all the local pizza and Chinese food places to jail! They put menus into my mailbox all the time!

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6:07 pm EDT
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Mr. Cooper mortgage loan payments

After purchasing my home loan from Flagstar, they have consistenly displayed their incompetence by losing my payments. They charge for online and phone payments. The only option is direct deposit or mail in. You can forget direct deposit, I'm not letting them near my bank account. They don't mail their statements in early enough. They harass me with automated phone calls for payments they have already recieved and they even charge me late fees for payments already received.

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rhnull
White, US
Sep 02, 2011 6:54 pm EDT

If your bank offers free bill pay you can pay Nationstar Mortgage without having to pay their ridiculous fees to transact business.

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8:18 pm EDT
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Mr. Cooper repayment play

Back in April, I was having financial problems. I call Nationstar and ask what options do I have with my April mortgage payment. They suggested that I talk to the repayment plan department to see if I qualified to do that. I talked to them and they came up with a replayment plan for me. After agreeing to the replayment plan, (a third of the april payment added on to the next three payments), I asked if that was all there was to it. I was told yes, make the next three adjust payments, and I would be fine. So it came to my suprise when I was notified that my credit report had change. To my horror, Nationstar had reported that my payment was 30 days late. If I had known this, I would have never agreed to this so-called payment plan and figured something else out. Doesnt seem like this is too much of a payment plan. Especially when Nationstar doesn't tell you everything. I tried to talk to customer service about it, but was given the usual "this is nothing we can do, and you should make your payment on time" speech. I didn't like being talked down to. I thought I was trying to do the right thing by working with Nationstar, but I got screwed in the end.

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Kelsey Crouch
cypress, US
Jun 28, 2011 8:35 am EDT

Generally repayment plans do not protect your credit as the mortgage company is required to report any delinquency after 30 days to bot your investor and the credit bureau. I repayment plan simply takes the delinquent payment amount and stretches that amount over a short time period 3-6 months usually in order to bring your account current so you do not keep falling furthur into debt

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Mr. Cooper applying payments incorrectly

This is the worst mortgage company I have ever had to deal with! My mortgage was sold from gmac to nationstar mortgage and each year they tell me I have a shortgage in my escrow account. The 1st year I was short $9.57 I sent a check for $50.00 and my mortgate continued to go up. The 2nd year I was short $58.00 and I sent a check for $100.00 and my mortgage went up again. This year they said I was short $628.00, but they were holding & 278.21 in an account because I always over paid my mortgage. I ask them to apply the $278.21 to the shortage and I will pay the difference of $350.00. To stop my mortgage for going up over $100.00. I was told after I paid the difference thay they could not apply any of the money to my shortgage. So for 3 years my mortgage has been going up and up and now I can't afford to pay. One of the managers has even went as far as offering me a refund of $300.00, because they did not do what they were suppose to do. No one there would give me a straight answer and all the managers are either not in or they are headed to a meeting.

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Opal M. Brown
Jacksonville, US
Sep 07, 2013 11:49 am EDT

I agree that Nationstar is one of the worst Mortgage Company"s ever. I'm just waiting to see the out come of my problem. If need be I am and willing to take them to count, all the way to the Supreme Court.

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SouthernStyle
Carrollton, US
Apr 15, 2013 5:20 pm EDT
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Our mortgage just got transferred to Nationstar from BoA, neither informed us of this transfer. It was only when my payment to BoA was refused, by them, and my, subsequent, call that I found out what had transpired. I have asked Nationstar to send me a statement so that I can pay by mail, they told me it had already been sent. when the statement did not show up, I called, again requesting a statement be sent. A week later, still no statement. I tried eight times today to pay my mortgage over the phone, go through their "automated" system, jumping through all the hoops, only to hear that "due to high call volume we cannot take your call, please call back later, CLICK". So now I'm forced to send a payment through their Western Union bill pay in order to avoid a late fee and have to pay Western Union $9.99 for handling this transaction. You better believe I printed out a copy of that transaction! I've been their customer for less than three weeks and will be going to Lending Tree tonight to see if I can find someone else to handle what remains on this mortgage.

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Roberta Noland-Lunsford
Des Moines, US
Dec 07, 2012 2:54 pm EST

Nationstar has the worst accounting practices I have ever seen. We've been trying to close out our loan since July, and today we got a statement saying we owe $.11. that right, eleven cents. this is after we sent them the total loan amount in July. I just sent a letter requesting that they close our account, and a check for .11. I also reguested that they send us a copy off our payments for the past year. Any beats that we don't get that. These people need to be stopped!

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Denny Wright
Santa Rosa, US
Dec 04, 2012 8:44 pm EST
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I agree the are the worst. They tell you one thing but never follow through with what they atre suppose to do. They suck big time.

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sanslumiere
Martin, US
Sep 15, 2011 9:42 pm EDT

I urge everyone who has had an issue with Nationstar mortgage's business practices to contact the Fedral Trade Comission (FTC) and file a complaint. The FTC does not act on individual complaints but if all of the people complaining in this forum with valid compliants and accounts of business wrongdoing file with the FTC then maybe we can get something done about the menace that is Nationstar Mortgage. the website to file your complaint is: https://www.ftccomplaintassistant.gov/

MY mortgage was acquired with Nationstarin Nov 2010, my mortgage immediately went from $698 a month to $738, to $873 by March of 2011. They stated that somehow my homeowner's insurance doubled or something and that we went well over escrow and now must pay back $1200. There were no letters sent about this enormous jump in insurance, nor any real warning that our payment would suddenly become so large. They spread the amount over 12 months somehow making our payments jump almost $200 a month. I spent three month trying to straighten things out: We got insurance from another company, much less expensive, received a refund from our old insurance company and paid the full check to Nationstar to be put towards the escrow. I won't get into the detrails but sufficed to say though we paid more than the escrow overage amount to them we are still stuck with a monthly mortgage that is $175 more than it was three years with Citimortgage due to Nationstar's incompetence.

I was laid-off two years ago and the extra large payment is getting increasingly harder to pay each month. Now that I have been to a few compliant boards I am scared that the over-inflated payments wont go away after the year ends, as Nationstar told us. We cannot afford to pay what we are paying and we certainly cannot afford another hike in payment or another screwup in their offices. I am now also afraid to try for the loan modification since so many have been losing their homes trying to work with Nationstar. I am still trying get them to release the money they took and put towards the principle and put it towards the escrow as it was supposed to be, but it seems that they are determined to screw up as many people as they can to get their homes.

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Mr. Cooper cheats

I had the misforune of having citimortage sell my mortage to nationstar in 12/10. I made the mistake of applying for a loan modification in 3/11. After being turned down, I called and asked why. They said that I didn't meet any of the qulifications. I told them "what about my wife passing away" and they said they didn't have a death certificate (which I faxed them with all of the other paperwork) when I told them this, they said that they had found it, but I would have to resubmit all of the papers again. Now they're charging me escrow & insurance which I never authorized. My payment is going from 1, 800 a month to 2, 500 a month. I was turned down for the modification but they're still doing this. Now they're charging me late fees, because I won't pay for the escrow & insurance. It's a "FLIM - FLAM" company

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Mr. Cooper loan modification fraud

I came to Nationstar not by choice, but by default. My husband and I attempted to refinance with Citimortgage way back in May of 2010 and were denied every program basically because we're middle class--we either made too much or too little to qualify. Then they had us apply for a loan modification and if I knew at that time what was going to happen, I would have just walked away from the house regardless of how much I'd have to pay in taxes. First, it took six months for the paperwork to be finalized because EVERY single time we sent the "last missing document", they called us back and asked us for some other ridiculous document or asked for documents that did not apply to us, such as self-employment profit/loss statements of which neither of us would have because neither of us was self-employed. Finally, literally TWO WEEKS after we sent the official last document to them, we get a letter in the mail the first week in November 2010 stating that our loan has been sold to Nationstar Mortgage, a company we'd never heard of before and did not sound all too reassuring.

So now we go through the runaround with Nationstar. Citimortgage had an obligation to forward our documentation to Nationstar, but Nationstar claims it was never sent while Citimortgage swears they did but can't help us because we are no longer their customer. So there we were in the same position as May, surfacing tons of paperwork to resubmit to them. I asked if we would just send what we sent to Citimortgage and they said yes that was fine. We send everything, keep getting notices that we're missing this or that, send this or that in, and when everything was sent, they decide all of a sudden they need more current documents. So we went through the same deal of constantly being asked for "just one more thing" until finally our account was said to be ready to move forward for application. First, we were denied a HAMP loan modification because they claim our housing costs weren't above 31% of our salary. I did the math and our housing costs are at 43% so I don't know how they figured that out. Then they apply us for a "Mod 24" which I still don't fully understand, but they did offer us decent terms on the phone and a 3-month trial period beginning April 2011. We were told after the 2nd payment we'd receive the paperwork to be signed if we were approved. Well we got approved, but did not receive paperwork. Our account manager explained only the HAMP loans receive their documents before the 3rd payment and we'd have to wait until after making the last payment. We were skeptical, but decided to pay. So here we are, June 13 after making all three payments well before they were due and I get a call today saying we will not be receiving our documents until July. I lost it on the poor woman. Today is my due date to have my first child, because of Nationstar murdering our credit score we could not get a lease on a new car, and we have poured countless time, effort, and money into making small upgrades to our home so it would be ready for a baby. All that combined with a year's worth of fighting with banks and mortgage companies meant this woman called on a really bad day. I unleashed saying how ridiculous this has gotten that every month it's a different story or the same promises that do not come true and how this company is preying on honest, hard-working Americans who had no intention of ever defaulting on their mortgage but were adviced to and essentially forced to just to QUALIFY for one of these programs. If you say we will get our agreement in the mail in June, I should have it before my July 2011 payment is due. They are extorting us for another payment and my gut tells me that come July, they're just going to deny us this modification after everything we've been through and we'll be forced to walk away from the home we thought we'd have our first child in.

So I say this company is completely fraudulent and trying to extort money out of people as long as possible, but really what they aim to do is frustrate you to the point of foreclosure because you start to feel that is your best and only option left. If we do not receive our documents next month after paying them again, we are going to consider foreclosure or a short sale and get as far away from this company as possible. They seem all nice and helpful on the phone, but I don't buy it anymore. This is flat out stealing, extortion, and predatory practice. There has to be something people can do to expose this company and get the help they need and deserve from the government. It's sickening to me what the taxes are on my property considering it's a condo with no amenities whatsoever (no pool, tennis courts, or anything like that) in a small town with no high school. We're getting taken for suckers and I'm really sick of it! What can someone like me do in this situation? I have too much pride to just walk away, but I feel there's nothing left to be done.

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Diyahna
Los Angeles, US
Jun 13, 2011 6:12 pm EDT
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I completely agree with you. My mother is a foster parent and is losing her house because of citimortgage AND nationstar running their schemes. They are getting away with it! She doesn't know what to do and is on the verge of losing her home.

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Mr. Cooper rude, unprofessional, do not try to work with you if you get behind in payments

I am struggling to keep my home. I am behind in payments. Had a modification done 2 years ago, didn't help a lot. I fought to get that approved, constantly calling them. The modification changed my monthly payment from 2100 to 1850. We had loss in income and I have medical issues. Now that I am behind, they threaten if I don't get 5600 to them by July 8, my house will be in foreclosure. I tried working with them, last month I paid 2575, 1850 to the mortgage payment and 700.00 towards my delinquency. I am truly trying, but each time I call to try to make arrangements, everybody is so RUDE & THREATENING.
I m about to call them now and see if they will try to work with me.
I got behind when they posted money that I had in the account towards my mortgage payment. A customer service person told me about this money I had. 6 months later to find out the money could not be used towards my payment. Therefore, they deducted the amount without sending me a letter explaining what had happened. This is the kind of company they are. They never admit to making a mistake.

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Amoe
Waterville, US
Jun 10, 2011 6:59 pm EDT
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My husband and I are having a tough time as well. We were with MoreQuity and did the "Making Homes Affordable" in Jan of 2011. In the mist of everything, MoreQuity when belly up, sold the mortgage to NationStar, and now they want to do a Dead In Liau, they will not work with us. (our trial payment with HAMP was $1500 now it has gone up to $2200). We cannot afford this. We have not receive any type of certifed mail regaurding our home, but I do have a appraiser that is call to make an appointment to home out to the home from NationStar. I want to fight for our home, but don't know what to do. This is not a good company!

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My mortgage was sold to nationstar mortgage last year and I have had nothing but issues since. Since initial correspondence in october, 2010, forwarding tax property bills to be paid out of my escrow; additional letters and many months of correspondence, phone calls, etc. , I received an email from nationstar in january 2011 that the taxes had been paid. I...

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Mr. Cooper remodification of home loan is a joke

My wife and I live in FL where the housing took a huge nose dive in 2017. We bought in 2017 at 220K using Flagstar. Even though our loan was fixed our payments kept rising. We submitted for a loan re mod because of paycuts and job slow down. We went through hoops and jumps and were just about to get qualified when our loan was suddenly sold to Nationstar. Nationstar said they saw no process of re mod and that we would have to start over. What I did not understand and knew it would bite us in the end was that in order to re mod your home loan you could not make any payments. They said if you pay anything it cancels any progress of remod. Crazy. Well after talking to cust rep after after cust rep we finally had a person say the Nationstar made a mistake and entered in my wife's income twice! We actually made it...a re mod went through...BUT our credit is screwed because without our knowledge submitted a foreclosure on our credit score, there are numerous unexplained charges on our bill. Legal fees, processing fees, a tacked on 5K that is not even labeled. Wow what a great deal...what is our rights as a borrower in the situation. My next step is to seek out legal advice. Wish me luck.

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Sherlock79
Atlanta, US
Dec 04, 2012 6:37 am EST
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I had my loan sold off to Nationstar and it was up for modification on a 5/1 Arm. Not only did they not modify it on the date stated in the contract they utilized my HAMP credit without telling me. Instead of modifying it for the life of the loan of 30 years they modified it for 1 year per the contract. I lost my job and tried to sell the house and could never get someone to agree to a short sale and I had a legitimate offer. I am now trying to accomplish a deed in lieu. If you call that department they state the hours are from 8 am to 8pm CST. I just called into the main line and they are telling me that department is only open from 11 am to 5 pm daily. Talk about banker's hours. When I was current on my loan they sent someone out and turned off my utilities and changed the lock on my backdoor. What a group of shysters. If anyone is going to file a class action suit please contact me because nothing they state they will do to help comes through and I do not get the same person twice.

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bob
Meriden, US
Mar 28, 2009 1:46 pm EDT

They took over our gmac mortage in december and never notified us. they told us to cancel a check sent to gmac and then when gmac sent them the check they treied cashing it. they told us not to make a payment for jan but then have been hounding us several times a day for the late payment and even sent someone to our house without notifying us with a certified letter.

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alan swarbrick
US
Mar 25, 2015 4:25 pm EDT

Sounds very similar to what they have done to my wife and I. We have been going through the mod process for almost 2 years and are now owing 20 payments. These people suck. Good luck with seeking legal advice. California already has a class action against them

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Todd Overton
Draper, US
Apr 01, 2009 1:35 am EDT

I can get just about anyone a loan Modification with nationstar. I have as of right now, 100 percent success rate. It not what you know, its who you know. Email me now and i can help. modificationexpress@comcast.net.

Allen

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Mr. Cooper fraudulent loan

In 2007 a mortgage was taken out by a man claiming to be my husband. I was still in shock over my spouses untimely demise on 8/28/2004. I was hospitalized when I found out about this mortgage, The payment was more than my disability check. They would not go after the co-signer (actual person who took it out) nor will they attempt to find him.. They should have every record gone over by the Feds to stop these predators!

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dontwanttoleavemybank
Signal Mountain, US
Jul 19, 2011 1:00 am EDT

I certainly hope you contact law enforcement in your area & file an identity theft report on this person. Also put a fraud alert on your and your deceased husband's social security numbers with all 3 credit reporting agencies. Lastly, I hope you DO NOT deal with this company AT ALL! They have no legitimate business with you, and you do not have to answer to them in any way whatsoever. If your phone number is on the national Do Not Call register, politely inform them of such, & since you have never done business with them, you will be reporting their contact with you, as they are not in compliance with federal rules.

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We purchase a house in 2006 and in 2008 we apply for the loan modification program, they had us on trial pmts for 3 to 4 months and they did this 3 times... They are still unable to help us... I received a letter 3 wks ago stating that we dont qualify for the making home affordable program because of exessive forbearance that they will see if they can...

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Mr. Cooper fees

Nationstar Mortgage is one of the biggest rip offs ever! If you can avoid using them, do so...AT ANY COST! Forget them working with the consumer to try to get on track, they freakin screw you every chance they get with every fee they can. This nation is going to hell in a handbasket, because of corporate America's greed. No matter how you try to make a payment, with the exception of using a check, they charge you! You make a payment with a rep to avoid a late fee, they charge you! You make an internet payment, they charge you. You try to breath, they charge you!

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David her
PICACHO, US
Mar 19, 2012 8:02 pm EDT
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nationstar mortgage bought my loan two years ago.i have allways had my home owners and flood insurance paid on my loan . when the renewals were up, they paid my premiums with out any notification to me. now my payment went up 200.00 and to make it worst, they are charging me 1, 200.00 for a fee they call " shortage " that is not in there payrate to explain . GOD LOVE THEM

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Mr. Cooper Home Modification

I contacted Aurora at the end of 2009 when my mortgage payment was going up by @300 dollars. At the time my husband was out of work and had lost his business. I was told that they couldn't not help me until my payments where past due. I waited a couple of months and stated I needed some help, that at the current time could not afford the payment increase. I then went into a forebearance agreement which was to go through July 2010. During that time I sent document after document paid my forebearance payments on time and did what was asked of me. At the end of the contract, Aurora stated my loan was still in review and to continue to pay my forebearance payments. I called periodically to check on my workout status only to find out my loan was still under review. I occasionally got letters stating that Aurora needed information which was already sent to them previously but sent it anyway. It has been 14months since I started this process and just found out that I was denied a HAMP because my gross income is more than 31% of my 1st mortgage, insurance and homeowners dues, etc. Now, this is based on a simple math problem that takes only a moment to calculate, meanwhile my past due payment are accumulating. Now I am told I am approved for a tradional home modification for an amount that is greater than my payment was before I started this whole process over 14months ago! This to me is insane and should be illegal! I have gotten conflicting information from every representative I talk to at Aurora. I need advice on what to do. Does anyone know at this point whom I turn to? Thank you for reading.

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MovingOnInSD
San Diego, US
Jul 15, 2011 1:58 pm EDT

We are in a similar situation with Aurora. My husband lost his job over a year ago, we agreed to the HAMP Up forebearance plan in December (not knowing how it would devastate our credit), and jumped through hoops to hold onto the house. In the end, we have decided to file for bankruptcy because they sent us notice stating we were in default and owed all the back payments and late fees (even though we were NEVER late on the modified amounts) -- without even stating why we did not get approved for a full HAMP modification or trial period (as is required). When we called, every service representative we spoke to gave us a different answer of what we should do. We are tired and just don't have the energy or ability to continue fighting. The house is worth less than we owe, so... We are hoping the bankruptcy gives us (a) a fresh start (b) puts a stay on the foreclosure until after the bankruptcy if finalized (Aurora seems to one of the banks that files a relief from stay, so chances may be slim) and (c) then we can put the house up for sale as a short sale. This is all assuming they will be smart and lets us short sale...which will net them more $$ than a foreclosure. But of course, they could have modified the loan with us and made more $$ -- yet they did not do that. The government feeds them money the longer you are in some form of HAMP mod is what I heard, so it really does not behoove them to help the homeowner into a permanent stable situation. If they allow us to short sale, at least the neighbors won't be as affected by our situation...sad the ripple effect of just one job loss.

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annoyedbyaurora
San Leandro, US
May 11, 2011 6:42 am EDT

We need to do something about Aurora Loan Services...Im getting ready to write up a letter to the CEO or EXECUTIVES of the bank...to be honest i do not have a name for the CEO i have to search online Aurora will not give me such information...they said because if private...wt* !
Im going to go extreme with this bank contact the governor, senators, congressman even the president...!
AS customers we need to have them hear our rights, cant they see we want to keep our property?

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Mr. Cooper collection agency

Nationstar (Ns) is debt collector... They service nothing!

Ns reps refuse to identify themselves by more than a first name, sometimes a bogus extension number. You can never reach the same person you spoke with previously. Hold times are ridiculous... Then we must identify ourselves all over again.

Ns failed to produce payment history on my account for life of loan as I requested (Citi mtg previous lender). My loan was established 7/07 with citi mtg and ns took over my loan 11/10. Ns only provided history since that time (11/10).

They refuse to walk me thru fannie mae loan look-up process. I've tried numerous times to look-up my loan via this bogus internet service to no avail. I even tried contacting fannie mae direct and they referred me back to the servicer and released the call.

Banks and the american government should be ashamed of themselves... Losers!

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Donna Bottom.
Hollywood, US
Feb 11, 2014 6:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

You need to take CitiMortgage to Federal Court. On your original loan Note, who held the note at that time? FNMA probably or Lehman Brothers or MERS. What assignments have you received or has been filed in city or county records? Do the assignments follow the trail of the people collecting from you? Nationstar is not considered a debt collector, don't know why not but so be it.Sue under the FDCPA 13 U.S.C.$169 which is Fair debt collection practices also for damages for violations of the Consumer collection Practices Act for your state. I have been fighting 10 properties in Florida since the crash. Federal Court is the only way I've been winning. My Mortgage people were Aurora who sold to Nationstar, BofA and Citimortgage. State court doesn't work.

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jesscira
US
Apr 29, 2011 12:17 am EDT

We are now in the process of dealing with this company same circumstances. Not getting a good feeling

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3:59 pm EDT
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Mr. Cooper servicer hell

After being approved for a HAMP loan mod through Suntrust Mortgage, we got sold to Nationstar in December 2010. Nationstar is even worse than people are talking about. They lie, cheat, and mislead you. They are horrible. The first thing they sent to us was foreclosure paperwork. They said that they had no record that Suntrust modified our loan and that we were 7 months behind. They have added outrageous fees to the sum of around $5, 000 in the last 2 1/2 months and cannot account for ANY OF IT! We are now fighting them in court over this foreclosure because of the fraudulent paperwork and missing documents. They have no proof they legally own our loan but are still trying to foreclose on us. If you ever do business with these people, RUN! File as many complaints as you can! They need to be put out of business before they take all of our homes!

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william1936
Kingsport, US
Feb 07, 2013 10:21 am EST
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This company is composed of liars, cheats, and rude employees. I think that all they want to do is rip off customers and add on unnessary fees. They lie to you after they put you on "hold" for hours, or they cut you off and promise to call you later. They are predators. Obviously, they must pay someone off in the government in Texas. Sixty Minutes and CNN needs to expose this company to the Federal Government. With all of the complaints, I don't understand why the Federal Government isn't investigating them.

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brookshawn
Burlington, US
Aug 13, 2011 4:03 am EDT

i am going through forclosure now with this company...They lied!

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ifeelsad4u
US
May 20, 2011 5:04 am EDT

Entered into HAMP program with Nationstar and sent them everything that they asked for in the way of paper work. After 4 months they said "didn't sent them the required information." So we did not qualify for the program. A girl called from under writting, told use what we needed to say in the letter, then fax it to them. Done that. They lie to you, mislead you, every chance they get. Nationstar is a company that should be put out of business. They talk and treat their customers like they are nobody.
MR. AND MRS. NO CUSTOMER SERVICE. They don't no the meaning of those words. I wish there was a way for everyone on here, that filed a complaint, could be involved in a class action lawsuit. I hate this company.

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10:47 am EDT

Mr. Cooper Cr*p company

Well I see I am not the only person that thinks Aurora Loan bank is crap. I have been, with the aid of a short sale specialist, trying to short sale two properties in Georgia. The customer service is crap their phone people are less than helpful and even when the paperwork is produced there is not a sole able to review it or make a decision. PLUS the attorneys Aurora uses get paid so much per foreclosure so guess what folks they have no incentive to try and work things out. I also own another property in California with Aurora, (not by choice they bought my loan)and guess what if things get worse that's the first thing I am going to do dump it. I will not bother to short sale because I now know the corrupt system aurora uses, I have sent letter to the State requesting that that bank no longer is able to do business here in California as they are so corrupt. I also am informing everyone I know all over the united states (I am part of a huge animal rescue) not to use this bank as they are fraudulently offering short sales and then do nothing to help it's all about insurance for their investors why short sale when insurance will pay for losses. they are rude ignorant of the system and have ulterior motives. I had a cash buyer for two properties and couldnt get to first base using an experienced short sale representative from REMAX.I originally tried to consolidate the two loans (first and second)and was told $15000 plus costs, who in the *** has that kind of money to get rid of a 2nd. Do yourself a favor stay far away from this bank. I now have a forclosure on my record and my wish for them is to have everyone read this and dump them. There were 8 nurses that bought in this tract in Goerga and they all are in trouble my advise to them has been just walk away do not try to short sale Aurora doesn't give a dam.

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8:56 pm EDT
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Mr. Cooper claim there is a shortage in my escrow account

I knew I smelled a rat when my loan was sold to nationstar from dovenmeuhle mortgage company. I received a letter stating my mortgage is going to go up because of a low escrow balance and the state laws says there should be an escrow cushions *blah blah blah* i'm now convinced that these banks try to set people up for failures. Not me! Thank god I keep all of my documents for proof. When they purchased my loan they claim I had a much lower amount in escrow than I really had, but I have a statement from dovenmeuhle that states differently. It's only a matter of time before this bank falls like the rest. I believe in god and if anyone else knows the power of god they know not to mess with his children because he will deal with you! For the other people whom this back is robbing blindly hang in there. There is always light at the end of the rainbow. God bless. [protected]@aol. com.

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Elizabeth D
Boca Raton, US
Feb 14, 2012 3:52 pm EST

My original loan was sold to these thieves in April 2010, the mortgage company I had was awesome - my Home Insurance had already been paid before Nation-star was to officially take my account. I find myself paying 200.00 more than my old payment, due to escrow shortages and it is because they decided my insurance was not enough to cover my mortgage amount. However, my property taxes and value dropped more than 1/2 -

This was that latest of my issues with them, for the first 5 months I could not access any information on line pertaining to all my accounts, could not view a statement and they were not mailing my statements to my home. It took threats of holding my mortgage to finally get it done. Then, as I look to see where this shortage occurred -- Ironically, the only months missing from the escrow information is the month in which they stole more than 300 dollars out of my escrow.

Who do we go to when banks are stealing and being dishonest? ... is there some place to turn?

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3:34 am EDT
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Mr. Cooper refuse to honor term of my mortgage modification they purchased from citimortgage

After completing a Loan Modification with CitiMortage Nationstar purchased my loan. Even though I have the loan modificationn documents that were signed off by Fannie Mae and CitiMortgage, the acount resolution manager Michele states they hve decided not to HONOR the terms of the loan modification. They are threatening that if I do not make the payment I missed, even though I have documentation from CitiMortgage proving the payment was made according to the terms of the modification, they will begin foreclosure procedures. They hace ruined my credit! They are now acting more like a terrositic collection agency. I need any advice and assistance available. I am filing a complaint with the Federal Trade Commission, the Attorney General and Fannie Mae!

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J.O.
Bradenton, US
May 19, 2011 1:03 pm EDT

Same thing happen to my wife and I. We were in mid modification process with Flagstar then it was just sold to Nationstar who did not know a thing about it. We fought and fought and they finally re mod our home loan but after submitting a foreclosure to our credit and tagged on a bunch of unexplained fees and charges. What a joke. My home is so up side down in value I'm ready to give it to them.

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About Mr. Cooper

Screenshot Mr. Cooper
Mr. Cooper is a home loan provider specializing in mortgage servicing and refinancing. They offer loan options for new purchases and provide tools for managing existing mortgages. Their services include payment calculations, assistance with home buying, and loan optimization.
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Overview of Mr. Cooper complaint handling

Mr. Cooper reviews first appeared on Complaints Board on Aug 29, 2007. The latest review Bad from start to finish was posted on May 10, 2024. The latest complaint Hazard insurance was resolved on Mar 01, 2022. Mr. Cooper has an average consumer rating of 3 stars from 1572 reviews. Mr. Cooper has resolved 243 complaints.
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  1. Mr. Cooper Contacts

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    8950 Cypress Waters Blvd, Coppell, Texas, 75019, United States
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