Mr. Cooper
Reviews and Complaints

Mr. Cooper placed a 30 day late on my credit report for my August 2019 mortgage payment. I was advised by Mr. Cooper customer service /mortgage representative not to make my payment in the same month as my sale /closing of the home. I was further advised that if a payment/overpayment occurred that it would be cumbersome and extremely time consuming to receive a refund as my account would be already closed after the sale. I verified this with numerous calls to Mr. Cooper and they should have a voice recording of the calls as " all calls are recorded for quality and training purposes". Mr, Coopers representative's directions to me and their actual credit reporting are in direct conflict.

James Burhans
SSN" [protected]
DOB: o3/19/1968

Please help me resolve this inaccuracy in credit reporting.

Thanks
James Burhans

My mortgage payment was double paid for the month of November and they would not refund the extra payment. They kept promising to refund the payment to my bank account and it never happened. They only thing they would do is allow me to skip the following months payment. The amount of hours I spent on the phone trying to get this resolved was a part time job. The long hold times were crazy. Then I would suddenly get disconnected once a rep answered.
This is possibly the worst customer service experience I have ever encountered!

Payoff was sent 2 weeks ago with an additional $73000 due to an insurance claim. Answer from customer service is they have 30 business days to return those funds even though their escalation dept will tell you otherwise. Most of the customer service reps are rude. The absolute worst mortgage company I've ever dealt with!

Mr. Cooper is even worse than Chase bank and that is stating a lot. I made a large payment to my principle balance with all the supporting documentation and they cashed the check, but did not apply it to my loan. They are keeping my money and stated they sent it out on 5/21/2020. I received a check number and a tracking number but the tracking number states that it was never requested to be picked up. So it is sitting with someone. So why they have the funds, and are collecting interest on my funds and also making me pay interest on the money I have already received from them. They have done nothing. I don't know what else to do but get a lawyer as not a single person in escalations has a clue what they are doing. The customer service reps understand, but there is nothing they can do. I need management to get involved but nobody wants to own it. I want my money applied to my loan that now is more than I own on my property. They are cheating the system! I have spoken to employees every day for 2 weeks now and nothing. Never bank with this bank they are the worst!

I have two loans and one is 14% intrest and the other is 4.7% intrest. After modifications and paying four yrs intrest only with this come from 2006 I still owe the same amount or more and I have been making my payments but nothing is going to principal. I have charges I don't know why they put on there and why I owe the amount they say I owe. I would not recommend this mortgage company

Loan #[protected], bankruptcy case #1960519 borrower is David F. Haman. I, Shelley Duel am/was authorized on the account. The email is [protected]@eot.com. Phone # [protected], I am home after 3 pm. June 14, 2017 Dave made his last payment of $990.00, I didn't find this out until the end of August 2017. The reason he stopped paying is because he left home 3/7/16. Dave decided since I needed child support to help with raising our daughter, he didn't need to make his mortgage payment. I got all the paperwork for a loan modification, Dave signed it, but even though The payment was $316.00 cheaper he wouldn't pay it. They reviewed it and I asked for the trial payments to start in March 2018 so I could use my tax refund to make the payments. Everything was going good until 10/10/18, when my daughter paid $336.27 then lost her job and decided she didn't have to pay rent anymore. There was $421.36 sitting in the unapplied funds, as of 12/31/18 the house went into foreclosure. I postponed the sheriff's, so I had until 8/21/2019 to come up with the reinstatement amount. Dave filed chapter 13 bankruptcy on 8/20/19. 9/4/19 I made a payment of $940.50. I thought it was going to be applied as usual, principal $137.06, interest $535.48 & escrow $267.96 and the $421.36 should have gone to the new company, Select Portfolio Servicing when they took over our loan as of 10/1/19. Someone decided it was okay to put the whole amount $1, 361.86 toward the escrow, without saying a word. I was waiting for a interest paid statement for $535.48. I should have been asked where I wanted my money to go. I just found out that Mr. Cooper put all of my money into escrow, when I questioned where our interest paid statement was and when it would be coming. I found out from Select Portfolio Servicing that we would be getting it. If SPS would have gotten the $421.36 they could have used it toward our payment we made there so we could have had an interest statement from them too $535.48. It sure would have helped on our tax return. I don't have any documents that I can attach.

Mr. Cooper, Nationstar, is doing the same thing to me. They took over my loan from Low VA Rates I received no notice that my loan had been transferred. I was not provided any documentation from Nationstar that they were nowvthe legitimate service provider. Since they were able to confirm my Seterus loan number, I requested written confirmation that they had my loan along with documentation about the loan that I am entitled to. They said the documentation was not currently available and that they would provide it to me. I decided in good faith to make the scheduled payment. I am update on my payments but made a payment to Low VA and they sent the check #720 for $720.00 and not crediting me this amount. Mr. Cooper is saying that didn't have any proof of getting the money. I have the chased check with Nationstar Payee ABS END GTD 10/15/2019 .Also Low VA Rates without recourse pay to the order of Mr. Cooper. So you are

I mailed a check for my mortgage payment and requested documentation and explanation of the charges and was told no paper work the had proof
The check was cashed and I received back a notice that the money would not be applied to the mortgage but held by them.
I am filing complaints with all state and federal regulatory agencies and contacting my Congressman to start an investigation on my behalf at the federal level.
I will also be filing suit against Nationstar.

they are saying we are deliquent now i send in payments and i have tell them not to put my money to things and i get a bunch of bs the next time to pay its the same i send money for one month they put it to another statement comes and they say i owe all this money how easy they do what the want i never pay after 30 days always before the end of the month i am so sick of the people now they want to take my home and i have not had it that long

My wife and I took out this mortgage in 2005 to remodel our home . During the course of the loan, they have accessed late charges even when Paid on time, legal fees and inspection fees added in a separate escrow account, of course they charge interest on this account as well. I catch it up and in a couple of months I am behind again . This has been going on for 15 years, my mortgage pays off in a few more months. This company, more Nationstar than Mr cooper have hounded me and stolen money in the way of fees, nothing to do with my monthly payment .I have never seen an inspector on my property, not once . I am charged legal fees, every year, i paid legal fees when the mortgage was first arranged . No matter how many times i try to catch up to their garbage, they find other fees to make me behind again. My payment is 604.00 dollars a month for over 2 years i sent them 750.00 total, yet I kept building an escrow account where I owed more money .

Mortgage company told me to send a certain amount. I sent it. They held funds, sent the money back and charging me late fees, attorney fees, ect. They extorted me out of money and now won't accept payments.. they added almost $6000 of fees for November and December. I spoke to the attorney representative for mortgage company and they stated they only charge them $600. Please review case

They're stealing my home. I have good payment history going back several years. I pulled it off their website. Hurricane Irma hit and we foolishly accepted the deferment
The lie. In the third month they changed the word to forbearance. We've been fighting ever since. They told us we had to apply for a modification to even qualify for the deferment, if they denied the modification, they'd just defer as originally agreed, I have made every payment since the three months ended, but the way they handle it, they say I'm 9 months behind. They stopped taking my payments in October, just two months ago. Saying I'm over $4000.00 behind and now they've denied my modifiy. Why isn't anyone doi g anything to stop this? Why are they still in business? My husband is 65 and not in the best health, we just adopted two grand girls today and came home to find out they rejected our modification. Merry Christmas we're homeless? In spite of making all our payments on time? Because we trusted them. So now, . I'll try again to find help but no one seems to care about an average family in an average home that's paid down to under $40 grand. I think, if they do this, I will gut this house of everyone I've put in it from my well to my toilets. Someone please help us

In July I tried to get modification from this company. They asked application and other infor. I gave them it. After waiting 2 month, I called them, I was told they never receive them. This when on several times. I even when to difference place to have paper work Fax. They denied me, Because they claim never received. Did Application over, some they say they did received 1 copier. I even asked for supervisor, who help for a while, than stop taking my calls. I was denied 2 time, because Mr. Cooper said I never miss a payment. and was in a program which I never know about

I've being foreclosed on bc NStar gave me the run around, kept losing my paperwork requests for HARP loan remodification, kept adding fees, & still refused to help like they promised! They've totally ruined my credit & forced me out of my home bc they do not care about anything but taking advantage of consumers, especially in a cancer battle & not able to work! They need to be penalized fully & never allowed to change name just to keep frauding!
Sincerely, J.Keene

In July of 2019 while under chapter 13 I was sent a letter from Mr. Cooper's attorney stating I was behind $1500. After speaking to them they stated I was not behind due to them holding money in my suspense account for whatever reason. They then moved the money and I thought all was good. I spoke to my chapter 13 attorney and after he spoke to Mr Cooper's attorney they stated no I still owed $500 plus the filing fee of $1300. After weeks of going back and forth and getting no where due to being told 10 different things by the mortgage company they finally set up an arrangement to pay an extra $300 monthly for 6 months to cover the shortage of $500 and filing fees of $1300. Well that was in July and now in October they sent a statement stating I was $4000 behind... seriously. No I have made all payments including the additional $300. So after calling and getting the rudest lady on the phone that actually made rude comments under her breathe that I heard and called her out on it. Still nothing. How was I supposly behind only $500 only 3 months ago but now $4000. And all payments have been made? Where is my money going? No one will give me a straight answer nor have they called me back. My mortgage is only $995 a month. I will be getting an attorney on this. They are fraudulent and I think my payments are not being posted either not correctly or to someone else's account. I've read many reviews on them not posting payments. I don't want to spend or do I have the money to spend on an attorney but I don't know what else to do.

Nationstar mortgage has and is trying to foreclose on our house as we speak. They have refused payments just so they could file a complaint to our crediters and so they could say were very late on our mortgage payments. I'll have you know i've been working every day 5 days a week for the last 9 years. I' ve had over $4000 plus dollors in me and my wifes bank account. So why would they refuse our mortgage payments. Just so they have a reason to throw you out of your home. And anther thing, we've been making our mortgage payments to them for at least 10 years. So why do we still owe $50, 000 to a home we payed $50, 000 for. Thats because there snakes and they know exactly what there doing to people and they dont care as long as there getting rich taking over peoples homes and reselling them. There scum of the earth and need to be sued.

Nation star purchased my mortgage from auroa loan service I was. Awaiting an loan modification papers, once loan was purchased by nationstar. I was told there was no longer a loan modification they had no knowledge of this. I have since been foreclosed on by nation star. Even after mediation from the court asking why my mortgage went up 700.00 they were to give an explanation with in 60 days they never did. And proceeded with foreclosure anyway.

I filed a roof claim in 2016. It took over a year to receive the full amount of the claim, but when received the name on the check was incorrect. I could not deposit it. I notified Mr. Cooper loss drafts dept. Of the mistake. They took 3 months to reissue the check. This time the check was missing a few thousand dollars and still had the name incorrect.
I spoke with loss drafts again. They were to stop pay and reissue. 3 years later and I've still not been reimbursed.
They say this issue is in research at this point. I emailed the research dept and left a message for Al Flowers in loss drafts. Several days and still no response.
They owe me interest! Nationstar is such a fraudulent company. Was changing their name to Mr. Cooper supposed to be a new leaf turned or were they attempting to hide the same ugly face.

I have been ahead in my payents & received statements from cooper stating as much then payments have been missing/removed
and i have my recipts but now they cant fnd theirs?
saying there's nothing they can do?
even making harassing robocalls when i had already spoken to 3/4 different people (none of which seem to correlate with anyone else)
Even sending people to my front door with debt collector notes(which I have recorded on my Ring Camera)
Everytime I call its always a different story!
I want ALL fees disposed of
I want them to find every single payment and apply them as they were supposed to. bringing my account current as I have in my bank documents &cooper statements.
I will be filing a complaint with BBB