Mr. Cooper
Reviews and Complaints

In 2017 we fell behind on our mortgage by 2 months. We had an escrow overage in 2017. In feb 2018 we went on a forbearance plan to catch up on our mortgage. Not only by march 2019 we were still behind on our mortgage but behind in escrow. This company stole 9500 from us. We have 3205.50 sitting in our bank account since may 2019 that they still didnt take for payment. We are now caught up and have the ct state senator involved and the state attorney general involved. This company cant lie to them. They continue to do sneaky business stealing money from their customers. I would not recommend going with nationstar aka mr cooper. DONT TRUST A WORD THEY SAY THEY ARE LIARS. ALSO THE LADY KEISHA SAID THAT MONEY IS OURS IN THE BANK LOL GUESS WHAT LADY THE MONEY IS GONNA SIT RIGHT IN THAT BANK ACCOUNT! IM NOT STUPID I WONT TOUCH A PENNY OF IT. DONT GET A MORTGAGE WITH THIS COMPANY. GOD BLESS

Chapter 13 Bankruptcy finished 11/06/2017. According to Semrad Law Firm and the National Data Center at that time and the DSO documents I signed there were no outstanding payment from my creditors; or the DSO should not have been completed for discharge. There was suppose to be detailed communication from my mortgage carrier with NationStar/Mr. Cooper. As soon as that discharged occurred Nationstar?Mr.Cooper has been billing me for past due payment with late fee interest; and reporting it to the credit reporting agencies.
I am now ready for a lawsuit against NationStar/Mr. Cooper about this issue. You waited until my bankruptcy discharge to pad my mortgage to make certain I would still be behind in payments so you could charge me mortgage!

I applied for loan modification. They said I had to be 90-days behind and for me to stop paying the mortgage. So I did. Long story short, I declined their modification. It was $200 more than regular payment due to the tax and hazardous insurance in escrow. Since I did not sign for the modification, they are still paying my insurance and taxes. I called 3x and said to stop and to return the account back to normal. I am current. They failed to report my payments to the credit bureaus. So my credit score dropped 80 points instantly. So, now they are paying my taxes. They are already paid. Now I have to get the refund and pay mr cooper in escrow every month. This is preventing me from paying into my loan principal because of the outstanding escrow. I need help suing this company. They dont want me to pay into the principal until the escrow is paid. So wrong. I never signed anything with this company
I denied the modification, not them.

My mortgage was sold to them from Bank of America I was paying about 525 it shot up to almost 800 and I modified but still they would never ever lower the payment. I tried to get the pmi removed and they told me I could not they were the worst people to ever work with and I ended up losing the home and forced into bankruptcy. My credit is ruined from them.

Our mortgage was sold to MR cooper last year and from day 1 we have had trouble. They never sent any paperwork stating they had taken over our loan. When called the previous loan people to pay my mortgage as I did every month as they let me know that they had sold it to Mr Cooper company and gave me the phone number. I call mr. Cooper to make my payment and they stated they could not take our payment because they had not put any information for marlone in yet so I had to wait until the following month when they finally have my information in their system to pay. They proceeded to tell me that I was already late on my payment and make no excuse or apology when I told them that they are the ones that told me I could not pay it.

They have continued to call every single day after the first of the month multiple time today to harass us about paying our mortgage which is always paid before the 30th of every month. I missed paying them only $100 from my payment last month because my husband has been out of work and sick they are well aware I called them they are now stating that my mortgage is 48 days in delinquency because of that $100 I sent someone to my house to give me a piece of paper to tell me to call them about it.

They are harassing us to the point of exhaustion. We never had any issues with our previous mortgage companies but we've had issues with them from day one

In April 2017 Nation Star gave me a full approval package and set a closing date with my title company. Two weeks before closing Nation Star made a huge mistake on my current home due to them listing it as sold. Nation Star back out the closing the eve before closing. I attended the closing with the owner of the home empty handed. It took 30 days for Nation Star to provide some sought of explanation. They sent a denial letter and made it seem I wasn't paying my bills and couldn't get the loan. Eventually it was too late and I was sued for Specific Performances. I called and left messages numerous times and they refuse to call me back. Now my wages are being garnished for specific Performances. I need help because this company destroyed my life. How can you issue someone a full approval package and mark my home as sold and not honor their mistake. Most of all refuse to call or contact them after I left voice messages pleading I was going to be sued. The company promise to restructure my loan and correct thier mistake but instead they back out and went incognito and had a sheriff to serve me papers of lawsuit.

Mr Cooper was charging us the wrong interest for years and we had to file bankruptcy. When they moved 40, 000 of loan into no interest account and sent us a check that they told us was to repay us for bankruptcy charges we looked into things. What we found was they sent us a check because it was our money. They also sent us modification paperwork for the loan rate and moving the 40, 000. We didn't sign because we were having a lawyer, Dan Mckookey, review. He said there were many errors and referred us to MA attorney. We can't afford to hire a lawyer at this time as we have college payments to worry about but did reach out to Mr Cooper asking them to send us the modification for us to sign since they made the errors and we had the right to review. Now they are charging us higher interest and told us to apply for modification which they will charge us for. I think mr Cooper needs to be investigated as they are robbing people and getting away with it. My husband and I have accepted we will probably never own our home as we are 52 and owe too much. They need to stop being allowed to do this to people. They won't let us log into our account as they say we can't because of bankruptcy, we don't get statements but did for a while and they didn't know why told me to write a letter to research division. Mailed us letter about modification they say which we haven't received so they mailed again and we still haven't received. Please help us with this.

I have been with nationstar and now mr cooper-I have deferred taxes on the property legally with texas it wasnt a problem I am always current with my pmts all of a sudden in 2018 they ;paid my taxes and are now bullying me and was told today by the head of the escrow dept that i should think of selling my home as they have started foreclosure.

This is elder abuse bullying and affecting my health from the stress due to fighting cancer-

I have every legal right to defer my taxes how dare they bully me and start foreclosure-I need some legal help to sue this awful company,
Id like to file a group lawsuit if others have had bad experiences with this awful company

Donna dietrich
10409 friendship rd
pilot point texas 76258

[protected]

Mr.cooper not accepting payments after mortgage being transferred from seterus..all my payments were on time
4 months no response from them
Payment rejected
Faxed 10 d as y demand letter 7x
Address is in New York
Customer service is no help
Will have to file a lawsuit against them
Need help
Writing to New York consumer financial department for assistance
Please contact me
[protected]@hotmail.com

Submit A Complaint? Bahaha, Like Nationstar Really Cares about anyone's complaints, After listening to 6, 90 minute tapes-investigating, documenting wrongdoings and fraud One thing is clear ! They, (from the call center to corporate) have no intention of complying with Regulations, State Laws, Federal laws or correcting any wrongs, they are complete liars, and criminals who make up there own Regulations and there own laws and that's just for starters, don't forget the ******documents. What's sad or just plain stupid is they think they have or will get away with it...Bahaha think again, My prediction is Nationstar Mortgage/(COOP) is not far behind Allied and deserves every bit of what's coming to them and for the criminals working and criminals affiliated better lawyer up because the best criminal defense attorney won't be able to keep there [censored] out of jail.

It's going on a month since I noticed and received ANOTHER Delinquency Notice saying my taxes have t been paid for the past year...2 payments one due 11/1/2018 the other 2/1/2019. I called Mr. Cooper after I received my Escrow Review Statement saying it was paid. They paid 2 payments (1 a month late, the other 2 months late) of $1819.67 to a parcel that ends in "32" when mine ends in "40"., my property tax is only $1, 451.54 for each installment, so they also OVERPAID, and included the overpayment into our mortgage payments.

Then they INSISTED that was my property...they even looked it up in their system and said it was the same address (didn't have my name on it) and insinuated that I was lying even though my unit is #9, they paid unit #1. This is for a condo, all have the same address, but different unit numbers.

I told her I have the delinquency notices which show our property addresses, our names on the notices and our correct parcel number and correct unit number. She asked me to send all of the paperwork I had to her email address, I did it immediately. I have checked my property tax website, several times and have called them back several times, they have just told me they see the notes and should be getting back to me, but have contacted the County property Tax Treasurer-Tax Collector, they haven't heard from anyone except me. It's going on a month since I first contacted Mr. Cooper and 4 months from being the beginning of my next tax year.

Does anyone have any suggestions and to how I can get them to fix this. I am afraid of the repercussions of not having my Property Taxes being paid for this long period of time. I'm considering legal action.

P.S. This is our Rental Property which we will be moving back into in a couple years.

I refinanced my house in 2017 with Nationstar aka Mr Cooper to lower pmt and interest. Received notice in June escrow (ins & taxes) went up. Checked increase wasn't much. My next payment would go from $522. to $799.
Spoke Mr Cooper no other explanation. Advised I can't pay that remove it but I was told there was a two year contact...they have to pay it. Asked if so why did I have to ask you to add it. They will review but received house payment notice for $799 due 7-1-19. I need help

I was told by Mr. Cooper if I chose to do a modification on my mortgage it would get me current on my loan. I was originally 2 months behind and couldn't refy because of credit issues so I was told if I modify I would become current and it wouldn't show up as late on my credit. I then started the process they told me not to pay right away and the modification would start soon. 3 months later they told me to start paying a lower amount. Less 50 dollars than originally. So I did. Modification went through and now my credit says I haven't played my mortgage in 8 months and I owe them 8000 dollars and I'm in forecloser. But the assure me that will change but they told me this is how it was done and it will say current. Now they say the original person lied and it will say it's current but it will also say I was recently 8 months behind. But I was making payments but they now say that won't change. What do I do now?

Me and my wife have a 30 year mortgage .48, 000 $ 9% fixed it's been sold to coper we were never told or contacted .right off the bat Mr cooper started putting owe payment in a escrow never let us know until thay sad we owed almost 2000$ + late fees we made every payment we even made extra money to be paid to the principal well we payed the amount thay said we owed. It was hard thay call every day letter after letter. We are behind now and we can't do it any more.thay sent payment back if a late fee wasn't included I have people who come take pitchers of my house like to harassing me every month hears the math 48000 payed 496 a month almost 20 years still owe 38000wont let us get caught backup or help in any way that math doesn't work we need help or we walk away from this [censored] we have payed over 100000 already for a 25 year old double wide tralor

(email sent to mrcooper on 051819)
1. Earlier this year (030919) we contacted mrcooper to get information re an escrow for property taxes.
2. We were told we would receive escrow paperwork in the mail to review and sign. Didn't happen.
3. We contacted you again about the paperwork and were then told that our taxes would be paid. But still no answer to our repeated request for paperwork to review beforehand. Why?
4. We have yet to receive the promised paperwork.
5. Then in april our monthly payment went from 837 per month to 1275 per month without notice or paperwork or advance notice. Outrageous! That's an increase of $400+ a month. We paid it to avoid the late charge as we didn't have time to negotiate that.
6. Please opt us out of this ridiculous escrow feature that we did not approve. Return our monthly payments to 837. We are contacting our attorney in the meantime until this is rectified.
Mc did not handle this matter well at all. They were unscrupulous. It would have been more cost effective for us to get a loan to pay our taxes!
We have lived here for 15 years paying our property taxes ourselves without an escrow.

Unless I don't understand the meaning of the 15 day grace period for paying my mortgage I take issue with Mr. Cooper representatives constantly calling me if my mortgage payment isn't paid on the first of the month especially after I schedule the payments before the grace period ends. During the grace period if payment isn't made they continue to call but if the call goes to voicemail an extremely loud noise/message is recorded for a couple of minutes. I consider this a bad business practice and a forceful tactic.

Nationstar mr. Cooper keep sending me statements on different amounts owed on my property I am not being treated fairly. When applying for a modification the representatives of nationstar mr. Cooper gave me false information during the trial. Because of the false information the trial was denied. I tried to go through NACA after that for a modification. Mr. Cooper granted me a never trial. At the end of the trial, the modification that they offered me was not fair and not of any help to me.Please I need somebody's help

My husband and I were in the process of doing a loan modification. This had been going on since March. Nationstar would purposely take their time responding to what information was missing and additional information that was needed! Not at any time during the entire month of March and April did anyone say anything was going on with the account other than UTC was in loan modification status! When I did get them all of the information they still chose to foreclose on my home, even though you were in the middle of the process and I even called in and spoke with a lady on April the 6 at nationstar who told me that there was nothing on my account, that they cannot and will not do anything regarding selling our home because we are in the middle of the loan modification process. I am currently going to nation star and requesting that recording from 04/06/2019. I also asked the lady on the 6th of April if she saw anything on our account and she stated no. That will also be on the recording. I am trying to pursue getting an attorney because they are messing with our livelihood! It's not funny how they can tell you one thing and then turn around and do another even if it's against the law! Now our home has been is on an Auction.com website. I also have recordings from two different representatives named Ashley and Jason that started my home couldn't be sold based on what information they saw on file. Who do I contact to get a law suit started?

We lost our home at 355 Hunters Crossing Way, Bowling Green, KY 42104 to Fikret Avdic on April 8, 2018.

This is what happened:
On Oct. 2011 we purchased the home with our lender being Bank of America. In Sept. 2012 we were told that it had been sold to Nationstar Mortgage. It took months for it to show up in their computer system. In March 2014, Kent lost his job with Fruit of the Loom due to cut backs. We immediately notified Nationstar and was told that if we were not 3 months behind there was nothing they could do to help us. We got further behind and the calls began daily, hourly, and constant. Kent finally got a job in June 2014 but would be making 20, 000 dollars less a year than he was making at the former job. He was even having to drive 130 miles round trip and we explained all this to the loss mitigation people and instead of making our mortgage payment affordable they made it so high we never could afford it again. They began sending letters regarding foreclosure and we looked to the internet in Nov. 2016 as we thought we had found a company that would help us keep our home. It was called The Westwood Legal. We paid them $4, 000 to help us. In May 2017, they sent us an Assignment of Mortgage and told us to go get it notarized and file with the Warren County Clerks office and we would now be making our payments to West Holdings and Acquisitions. They said our payments would be $982.72 monthly which was affordable and we really thought that was a help. We soon realized in January 2018 that they were a scam and contacted Nationstar Mortgage and tried to get them to help us and call the sale of our home off. They gave us to Ong Lee, who said she was turning us over to Jered Ede with HH Law and all he wanted was our information to use in a lawsuit against West H & A, Patrick Soria. They did nothing to help us. We were made to move out on April 8, 2018, a Sunday at that. We were homeless for 3 weeks. I need to mention Cheryl is disabled and we were also caring for our disabled daughter. She has since moved out and I feel it was because she felt scared because we didn't have anywhere to go at the time we were kicked out. I need to let you know that if the rules had been followed on the Master Commissioner site, that Fikret Avdic would not have been able to go through with the purchase because it took him over 100 days to close on the property. Why is it that he can threaten that he will file a lawsuit against everyone for discrimination and everyone bowing down to him yet, we are US citizens and could not get proper help needed to stay in our home.
We want our home back! We want money for damages to us mentally and time loss from work for Kent, we want all monies reimbursed for all the rent we have paid this year, storage fees, and we want our home back free and clear with no chance that we will ever be kicked out again. If I am correct there is a 3-5 year period that a foreclosure can be revoked and we are asking that it be revoked immediately.
If we don't get want is due us we will also be filing a wrongful foreclosure suit against all parties involved. Don't look like to me since you knew about the scam that you could have allowed the foreclosure to continue? Did you all split the $90K that was gained from the sale of our home?
Feel free to contact us as we will gladly give you more information as necessary. We just want JUSTICE SERVED AND ALL PARTIES INVOLVED TO BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.

Sincerely,

Kent and Cheryl Mann
[protected]@gmail.com

I applied for a refi with cooper on my rental.. Which is currently held by cooper! I have been a client for 13 years. I just wanted to fix the rate and reduce payment. So I submit documents, go thru the motions, they have the property appraised. It all seems to be going well. I dont hear from them. I call to find out when we are closing. They tell me they cant fund the loan because the complex has too many rentals. Well gee, why didnt they tell me that at the beginning? Because they dont know what they are doing!
I have called 3 times in 2 days, no response.
Dont deal with these people! I dont think they are crooks, just incompetent.