Menu
For Business Write a review File a complaint
Fruit of the Loom Customer Service Phone, Email, Contacts

Fruit of the Loom
Reviews and Complaints

www.fruit.com

Learn how the rating is calculated

1.2 66 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fruit of the Loom Complaints 66

ComplaintsBoard
B
8:14 pm EDT

Fruit of the Loom Feedback

Time to get rid of the tidy whities! The majority do not wear white undies unless they are lacey stuff. Please keep the whites in separate packages for those who prefer them. It's money wasted as I have give them away or throw them away.

From the pic I attached, the package includes 3 free panties. Which gave me in total 4 white panties. 5 which I can wear, the 4 were given to goodwill. Not a money saver. Thank you.

Desired outcome: Separate the white undies.

Read full review of Fruit of the Loom
View 0 more photos
Hide full review
ComplaintsBoard
S
9:37 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Fruit of the Loom Woman’s cotton briefs

I contacted Fruit of Loom about underwear that I purchased that was not properly fitting They asked for all kinds of information Puctures Bill of sale etc

And then I never heard from them. I contacted them many times about my case

I opened No response Very disappointed in Fruit of the Loom Been a customer for years

TERRIBLE CUSTOMER SERVICE AWFUL AWFUL AWFUL

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
S
7:25 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Fruit of the Loom Defective product

I purchased some underwear at a local Walmart about a months ago. I wore these underwear a hand full of times and now they are ripping at the seam. They still look brand new other than that defective seam. I'm wondering if they can be somehow replaced. I don't have my receipt, although it was a medium size 3 pack boxer briefs which I payed around 20 dollars for.

I live in Ottawa, Canada and my name is Sylvain Marleau

Email; [protected]@outlook.com

Desired outcome: Would like my boxer briefs replaced

Read full review of Fruit of the Loom
View 0 more photos
Hide full review

Is Fruit of the Loom Legit?

Fruit of the Loom earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Fruit of the Loom to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Fruit of the Loom is known for their high standards and safety. If you're thinking about dealing with Fruit of the Loom, it's wise to check how they handle complaints.

We found clear and detailed contact information for Fruit of the Loom. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fruit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fruit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fruit.com you are considering visiting, which is associated with Fruit of the Loom, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Fruit of the Loom is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Fruit of the Loom website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Fruit of the Loom has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 66 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Fruit of the Loom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
T
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fruit of the Loom Boxer Briefs

Firstly they are no where near the quality that they used to be. It's a paper thin material that is way way way off in sizing. I just put on a brand new unwashed pair of size 36-38 that are tight fitting. This is a literal rip off as people have been making this complaint for years and years. I stupidly thought that this company would have smartened up after doing this exact same thing to me years ago. Fortuantly I had money at the time and just sent the Lg that were really medium size to my son. But now I'm on a handicapped pension and out $101.67 ca from Walmart for 16 pairs. FYI I have all my receipts

Desired outcome: That everyone stops buying your products

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
H
8:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fruit of the Loom Seam open t-shirt

I purchase a pack of 7 T-shirts L on January 4, 2023 by Rewe here in Germany. One T-shirt was not sewed properly. (see attached) The T-shirt I wore and washed only one time. I sent 2 e-mails on [protected]@fotlinc.com with no response. (not good service) Until today I always purchased Fruit of the Loom underwear because until now was always the best quality and that for over 50 years! But by not receiving no response from your company I will consider to purchase my underwear elsewhere if I receive no response from you. Thank you in advance for your help.

Desired outcome: I would like a response and a replacement.

Read full review of Fruit of the Loom
View 0 more photos
Hide full review
ComplaintsBoard
J
8:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fruit of the Loom White cotton briefs for men 2xl - 6 pack (purchased at walmart)

Fruit of the loom white cotton briefs have been my choice of underwear for many years (50+). Traditionally, the briefs were of very comfortable and durable. Over the last couple of years (2021 and 2022), we have noticed a dramatic decline in the quality of the briefs. I speculate that the decline in quality is due to a change in the manufacturing process. Perhaps an inferior quality of fabric is being used. The last two six packs that we bought deteriorated within a couple of months, with tears developing just below the elastic bands and in the crotch of the underwear. Traditionally, although one expects underwear to wear out with repeated washing and use, no tears would develop in the underwear over a period of a couple of years.. What happened? I am a loyal customer and hope to continue to use your products. I see that other reviewers have voiced the same complaint. Please investigate and correct this dramatic decline in quality if possible. The reputation of Fruit of the Loom with many loyal customers is at stake.

Desired outcome: I would appreciate a response. A six pack of white cotton briefs of the former quality would also be nice!

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
B
1:57 pm EDT

Fruit of the Loom Quality of fruit of the looms underwear.

Bought a pack of 3x white fruit of the loom brief underwear on 06/2022 at Walmart, and now it is 10/2022 and they are disintegrating. As if they are dry rotted. Never in my life have my underwear ever fell apart, like these have. To add, the price of this pack wasn't cheap. I will have to find another brand that cares about quality. The old attage you get what you pay for is not true today.

Desired outcome: Would like the manufacturer to contact me and assure me this was a one time occurrence.

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
S
8:27 am EDT

Fruit of the Loom Fit For Me size 12 underwear

First, I have always believed in Fruit of the Loom. However, with these underwear, I am totally under- whelmed. After the first wash then wear, they literally fall apart at the waistband. I bought 2 packs each of 2 different types and both have the elastic or whatever the 'string' is unraveling after the first wash and wear, at the waistband. I thought maybe one or two pairs were a fluke, but no, all 20 pairs have unravelled and now are in the garbage after one wash and wear. The unraveling was like a cartoon, I pulled at it in an attempt to break the strand but it separated from the cotton brief part! Then a huge hole which then expanded and I ended up with a two-piece underwear! Needless to say I am not a happy camper and highly do NOT recommend these.

Desired outcome: I have included a pic of one pair with 2 holes after first wash and not been worn. I will will wear these then toss them. A refund would be nice but I don't have a receipt.

Read full review of Fruit of the Loom
View 0 more photos
Hide full review
ComplaintsBoard
R
10:47 pm EDT

Fruit of the Loom Renee Collins

I recently had rotator cuff surgery and needed a bra that sis not require clasps. I purchased a pack of the adjustable racerback sports bras after dosing they were comfortable and easy to get on and off. I was very disappointed however with the plastic circle connectors when one just popped. Why use such a cheap material with no means of replacing them?

Desired outcome: I would like to have the sports bra replaced. I purchased a multicolor package of three in size small.

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
D
2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fruit of the Loom Fruit of the LOOM men's underwear

Hello,

We have bought Fruit of the Loom men's underwear for years and years. I got a pkg for my husband and 5 out of the 6 pairs were defective. The stitches didnt stay in tack. Never have seen anything like this in all these years buying them. I tried to return them to Walmart in Hastings,NE they told me I had to contact you my 90 days is over. I have never had any trouble with them and bought them back in April 22 and didnt keep a copy ot it.

Desired outcome: Please send a refund ...would you like me to send them back to you?

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
G
7:35 am EDT

Fruit of the Loom Womens cotton briefs

Yesterday I purchased a 10 pack of women's cotton briefs at Walmart in Logan Ohio The package was sealed and had not been opened but still only had 8 briefs. I am going to have to purchase more now. I paid $15.48 for what I thought was 10. This is $1.58 per brief. Please give me back $3. 16 for missing product.

Desired outcome: Return of lost money, $3.16 for missing product.

Read full review of Fruit of the Loom
View 0 more photos
Hide full review
ComplaintsBoard
A
10:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fruit of the Loom T shirt with pocket

The last package of 6 T-Shirts Size Medium, made in El Salvador, were in extreme stretch. I compare the length of the underarm seam to my other T-shirts, and they were about 2 inches small. As my experience in manufacturing, I assume that either they were labeled incorrectly; or the manager to reduce cost is operating at the lower end of the specifications.

I will dispose the T-shirts in the fabrics recycling bin. Will have to think twice before risk buying your garments.

Desired outcome: Improve the quality of your manufacturing facilities

Read full review of Fruit of the Loom
View 0 more photos
Hide full review
ComplaintsBoard
M
4:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fruit of the Loom Fruit of the loom hi-cut panties

I ordered a 10 pk Fruit of the Loom Hi-Cut panties on Amazon. To my disappointment they were extremelyyyy big and only received 8. I would like a refund, please. I made a review and no one reached out to me. I am furious 😠 😡 I cannot return as it would be too costly, I'm unemployed. I wish I could rate 0 stars. Waste of money. I need refund.

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
L
8:33 am EDT

Fruit of the Loom Pocket t shirt

I wear grey pocket T-shirts every day, the problem is not being able to find just grey without buying a packet of mixed colors, the t-shirts without pockets are made of a different material and are not comfortable, when I look on line the price for pocket T-shirts is around $28 for 4 price is way out of control, probably wasting my time sending this email, have a nice day.

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
R
9:48 am EDT

Fruit of the Loom Women's cotton panties

I purchased 2 packages at walmart in Gatesville, Tx for just at $20. There is not elasticity in these under- garments. I believe someone tried to cut costs and ruined products. I cannot use these. I wish for a full refund. I also suggest you start making the products with the same quality that you had before this virus shut us all down. Contact me Rene Blackwell [protected] North Alamo St. Hamilton, Tx 76531

Desired outcome: refund

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
B
11:43 am EST

Fruit of the Loom Men socks

I bought a pack of 12 Fruit of the loom mens socks size 9 to 12 at Walmart and tried to wear a pair, But when I put them on they were extremely tight. After one hour I had deep indentations in my legs. It seems that the elastic doesn't stretch enough. I have never had a problem with your socks since I was a kid growing up. I am returning them to the store where I purchased them for a refund. I will try to find socks that are not so tight. Ben Benedetti Bartow Fla. 33830

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
M
4:18 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Fruit of the Loom Ladies underwear

I purchased from Giant Tiger in December of 2019 two packages of your ladies panty briefs 6 pack size extra large. Basically ALL the panties waistbands tore away from the fabric, I have 3 pair that are still intact..very disappointed as I have always purchased fruit of the loom panties and never had any issues . I have sent a complaint to Fruit of the Loom in Canada so we will see if I receive anything back from them regarding my complaint. Unfortunately I have thrown them out so have no photos to be able to send. Attaching a copy of email to company.
Contact Us* required
Contact Us
Contact Name Marilyn

E-Mail  [protected]@hotmail.com

Fruit of the Loom does not share or sell personal info. See Privacy Policy
Phone [protected]

My Question   Other

Comment  I purchased 2 packages of fruit of the loom, womens size extra large, and I am very disappointed with the quality of these and so far have had to throw out 3 pairs already because the elastic waist has come away from the underwear and cannot be fixed. Not sewn together very well. Very disappointed in the quality of these.

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
D
12:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased 2 packages of your Breathable Seamless Micro Mesh size 9, bonus 5 pack underwear at Target. Both packeages were not tampered with but there was only 3 pairs in both packages. The cardstock package had not been opened, the plastic packaging had not been opened and a underwears tape was not touched. Confirmed with Tqarget that they had not been...

View 0 more photos
Read full review of Fruit of the Loom
ComplaintsBoard
D
1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fruit of the Loom Cotton underwire bras

I purchased several of your underwire, all cotton bras in 4 different colors. Every bra gets holes by the hooks. Same place on every bra. I'm so disappointed in this product as I love the all cotton. I looked for these exact bras online as was unable to find the all cotton with the underwire. These are so comfortable and was ecstatic when I found them. I'm asking for a replacement for these. Thank you

Read full review of Fruit of the Loom
Hide full review
ComplaintsBoard
A
2:53 pm EDT

Fruit of the Loom Women's bra

i brought two Fruit of the Loom bras (that come in the two pack) a Walmart and one of the bra straps was made backwards--it twist on the back instead of laying flat (like it is suppose to). i am not going to wear a twisted bra strap and don't believe any other woman would.
i would like a replacement bra--these are the only bras that i like and they fit good and they are comfortable.
i have sent an email to the company and left a message today 08/12/2019.

Read full review of Fruit of the Loom
Hide full review

Fruit of the Loom Reviews 0

Looks like Fruit of the Loom has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Fruit of the Loom, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Fruit of the Loom complaint handling

Fruit of the Loom reviews first appeared on Complaints Board on Sep 26, 2008. The latest review Feedback was posted on Sep 16, 2023. The latest complaint Hipsters lady underwear was resolved on Jul 02, 2012. Fruit of the Loom has an average consumer rating of 1 stars from 66 reviews. Fruit of the Loom has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
60 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Fruit of the Loom Contacts

  2. Fruit of the Loom phone numbers
    +1 (888) 378-4829
    +1 (888) 378-4829
    Click up if you have successfully reached Fruit of the Loom by calling +1 (888) 378-4829 phone number 0 0 users reported that they have successfully reached Fruit of the Loom by calling +1 (888) 378-4829 phone number Click down if you have unsuccessfully reached Fruit of the Loom by calling +1 (888) 378-4829 phone number 0 0 users reported that they have UNsuccessfully reached Fruit of the Loom by calling +1 (888) 378-4829 phone number
    United States
    +1 (800) 567-7662
    +1 (800) 567-7662
    Click up if you have successfully reached Fruit of the Loom by calling +1 (800) 567-7662 phone number 0 0 users reported that they have successfully reached Fruit of the Loom by calling +1 (800) 567-7662 phone number Click down if you have unsuccessfully reached Fruit of the Loom by calling +1 (800) 567-7662 phone number 0 0 users reported that they have UNsuccessfully reached Fruit of the Loom by calling +1 (800) 567-7662 phone number
    Canada
    +1 (270) 781-6400
    +1 (270) 781-6400
    Click up if you have successfully reached Fruit of the Loom by calling +1 (270) 781-6400 phone number 0 0 users reported that they have successfully reached Fruit of the Loom by calling +1 (270) 781-6400 phone number Click down if you have unsuccessfully reached Fruit of the Loom by calling +1 (270) 781-6400 phone number 0 0 users reported that they have UNsuccessfully reached Fruit of the Loom by calling +1 (270) 781-6400 phone number
    United States
    +1 (905) 607-5500
    +1 (905) 607-5500
    Click up if you have successfully reached Fruit of the Loom by calling +1 (905) 607-5500 phone number 0 0 users reported that they have successfully reached Fruit of the Loom by calling +1 (905) 607-5500 phone number Click down if you have unsuccessfully reached Fruit of the Loom by calling +1 (905) 607-5500 phone number 0 0 users reported that they have UNsuccessfully reached Fruit of the Loom by calling +1 (905) 607-5500 phone number
    Canada
    More phone numbers
  3. Fruit of the Loom emails
  4. Fruit of the Loom address
    P.O. Box 90015, One Fruit of the Loom Drive, Bowling Green, Kentucky, 42102, United States
  5. Fruit of the Loom social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Fruit of the Loom contacts
Fruit of the Loom Category
Fruit of the Loom is ranked 62 among 267 companies in the Apparel category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.