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1.5 24 Complaints
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MultiPlan Complaints 24

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R
10:20 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

August 26, 2015 I spoke with agency Mr. Baren stating to him that I want full cover health insurance, Mr. Baren stated that he found the best policy for me, which is full cover, I can visit any doctor of my chose, he also said that my co-payment will be $10.00, he offer the dentist and vision plan alone with this plan he through was the best plan for me. I...

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M
8:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MultiPlan Fraud

This outfit is a total scam, fraud! Do not pay them any money even though they say you will get a full refund if you want it and at any time, it's a lie, you will never see that money again.
I dealt with a ryan and karen both are liarsssssssssssssssssss! And once you call them on it they don't return your calls, they lie about working on your refund, i have been waiting for my refund for 2 months! I know i will never get it!
Do not go with this company you will be sorry!

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11:43 pm EST
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MultiPlan Over Charging credit card

Signed up for3 month insurance for October, November & December 2010 - they have now taken 4 months premium of $334.00 out of my credit card account. I sent a certified letter in early November to make sure that there were no more paymenst charged to my account, but they took another $334.00 on December 20, 2010. When I sent the letter to them I also notified my charge card company that there should not be any payment taken out in December, but it went thru anyway - I have notified the credit card company of this error and they are going to credit my card and send a notice to NCE - Optum that their charge was disputed.
I was also told when I signed up that there was prescription included as my husband needed his prescriptions filled until he goes on Social Security on 01/01/2011. In going to the pharmacy to fill two of his prescriptions the pharmacy says there is no such insurance, so no discount of his expensive refills! I have called the # to NCE, my salesman was Mark - and they do not return calls - you can only get a recording. Senior citizens on a low income such as ours are being scammed by these people and I would like my total payment of $1, 002.00 or $1, 336.00 if my credit card company cannot resolve my dispute on the extra payment taken.

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7:47 pm EST
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March 8, 2010 American Medical and Life Insurance Company c/o Fraud Special Investigation Unit 8 West 38th Street, Suite 1001 New York, New York SUBJECT: Appeal Process RE: Letter of grievance I have never written a letter of grievance before but felt this matter should be addressed. In mid-October, 2009, I called and spoke with Tom & Carol, insurance...

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Frequently asked questions (FAQ) about MultiPlan customer service
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Is MultiPlan PPO a legitimate healthcare network?

Yes, MultiPlan PPO is a legitimate healthcare network that helps negotiate discounts for healthcare providers and payers, such as insurance companies, to reduce overall medical costs.

How long has MultiPlan been in operation?

MultiPlan was founded in 1980 and has since grown to become one of the largest provider networks in the United States.

What services does MultiPlan PPO offer?

MultiPlan PPO offers services such as provider network management, claims negotiation, and cost containment solutions for insurance companies and healthcare providers.

Does MultiPlan PPO have a large network of healthcare providers?

Yes, MultiPlan PPO has a vast network, including thousands of hospitals, clinics, and healthcare providers across the United States.

Are there any customer reviews or testimonials available for MultiPlan PPO?

Customer reviews and testimonials for MultiPlan PPO can be found on various healthcare and insurance review websites, providing insights into the experiences of patients, healthcare providers, and payers.

Are the healthcare providers within the MultiPlan PPO network reputable and qualified?

Yes, healthcare providers within the MultiPlan PPO network are required to meet specific standards and qualifications to ensure they provide high-quality care.

How does MultiPlan PPO ensure patient privacy and data security?

MultiPlan PPO adheres to the Health Insurance Portability and Accountability Act (HIPAA) and other relevant regulations to protect patient privacy and data security.

Can I trust the quality of care provided by healthcare providers within the MultiPlan PPO network?

Yes, MultiPlan PPO is committed to maintaining high standards of care by including qualified healthcare providers within its network.

Are there any complaints or concerns about MultiPlan PPO's services?

As with any organization, there may be occasional complaints or concerns about MultiPlan PPO's services. It's essential to read and consider these alongside positive reviews and testimonials to form a balanced opinion.

How can I verify the legitimacy of MultiPlan PPO as a healthcare network?

You can verify MultiPlan PPO's legitimacy by researching its history, checking its accreditation status, and reading reviews from patients, healthcare providers, and payers.

Does MultiPlan PPO participate in ongoing quality improvement initiatives?

Yes, MultiPlan PPO is dedicated to continuous quality improvement and regularly evaluates its practices and processes to maintain high standards of care.

Are there any special certifications or accreditations held by MultiPlan PPO?

MultiPlan PPO holds various industry certifications and accreditations, demonstrating its commitment to quality and compliance with healthcare standards and regulations.

How does MultiPlan PPO recruit and retain healthcare providers in its network?

MultiPlan PPO focuses on recruiting and retaining top healthcare providers by offering competitive reimbursement rates and maintaining a strong reputation for quality and efficiency.

Does MultiPlan PPO have a presence in multiple states and regions?

Yes, MultiPlan PPO operates in various states and regions across the United States, providing services to a wide range of healthcare providers and payers.

How does MultiPlan PPO handle patient complaints and concerns?

MultiPlan PPO takes patient complaints and concerns seriously, addressing them promptly and working to improve its services based on patient feedback.

Can I trust the information provided on MultiPlan PPO's website?

Yes, MultiPlan PPO's website provides accurate information about their services, provider network, and organizational practices.

How can I learn more about MultiPlan PPO's services and offerings?

You can learn more about MultiPlan PPO's services by visiting their website, contacting their customer support, or researching independent reviews and testimonials.

Is MultiPlan PPO transparent about its provider network and fees?

MultiPlan PPO aims to be transparent about its provider network and fees, providing clear information to patients, healthcare providers, and payers regarding its services and the negotiated discounts.

How does MultiPlan PPO support the professional development of healthcare providers within its network?

MultiPlan PPO supports the professional development of healthcare providers in its network by promoting collaboration, sharing best practices, and offering resources to help providers stay up-to-date with industry trends and advances.

How can I find healthcare providers within the MultiPlan PPO network?

You can find healthcare providers within the MultiPlan PPO network by using the search tool on their website or contacting your insurance company for a list of in-network providers.

Overview of MultiPlan complaint handling

MultiPlan reviews first appeared on Complaints Board on Mar 8, 2010. The latest review Multiplan ppo gap afford plus was posted on Dec 28, 2023. The latest complaint Fraud was resolved on Jul 11, 2014. MultiPlan has an average consumer rating of 2 stars from 24 reviews. MultiPlan has resolved 3 complaints.
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  1. MultiPlan Contacts

  2. MultiPlan phone numbers
    +1 (800) 677-1098
    +1 (800) 677-1098
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    Customer Service
    +1 (800) 950-7040
    +1 (800) 950-7040
    Click up if you have successfully reached MultiPlan by calling +1 (800) 950-7040 phone number 0 0 users reported that they have successfully reached MultiPlan by calling +1 (800) 950-7040 phone number Click down if you have unsuccessfully reached MultiPlan by calling +1 (800) 950-7040 phone number 0 0 users reported that they have UNsuccessfully reached MultiPlan by calling +1 (800) 950-7040 phone number
    Claim Disputes
    +1 (888) 342-7427
    +1 (888) 342-7427
    Click up if you have successfully reached MultiPlan by calling +1 (888) 342-7427 phone number 0 0 users reported that they have successfully reached MultiPlan by calling +1 (888) 342-7427 phone number Click down if you have unsuccessfully reached MultiPlan by calling +1 (888) 342-7427 phone number 0 0 users reported that they have UNsuccessfully reached MultiPlan by calling +1 (888) 342-7427 phone number
    Health Plan Members
    +1 (866) 981-7427
    +1 (866) 981-7427
    Click up if you have successfully reached MultiPlan by calling +1 (866) 981-7427 phone number 0 0 users reported that they have successfully reached MultiPlan by calling +1 (866) 981-7427 phone number Click down if you have unsuccessfully reached MultiPlan by calling +1 (866) 981-7427 phone number 0 0 users reported that they have UNsuccessfully reached MultiPlan by calling +1 (866) 981-7427 phone number
    Language Assistance
    +1 (866) 971-7427
    +1 (866) 971-7427
    Click up if you have successfully reached MultiPlan by calling +1 (866) 971-7427 phone number 0 0 users reported that they have successfully reached MultiPlan by calling +1 (866) 971-7427 phone number Click down if you have unsuccessfully reached MultiPlan by calling +1 (866) 971-7427 phone number 0 0 users reported that they have UNsuccessfully reached MultiPlan by calling +1 (866) 971-7427 phone number
    Healthcare Providers
    More phone numbers
  3. MultiPlan emails
  4. MultiPlan address
    115 Fifth Avenue, New York, New York, 10003, United States
  5. MultiPlan social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024
  7. View all MultiPlan contacts

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