My Georgia Plumber
Reviews and Complaints

and *** installed an outdoor gas grill and side burner to the existing gas supply line from our propane tank. They were very knowledgeable and courteous. They were genuinely interested in learning exactly how we wanted the installation to look and clearly explained their proposed approach. They handled the new gas appliances carefully. The work was done professionally and efficiently. They cleaned up afterwards and even took away the gas appliances packing materials. I am very pleased with the results.

This was our first experience with My Georgia Plumber, *** and their service was exceptional!Not only did they have a technician come out the same day we called, the manager stayed up late to get us a quote for a replacement water heater that took into account our families needs for a larger unit, matched a price that was within our budget, and had a technician out to do the install by morning! The Technicians were courteous, informative, and brought everything up to code for us. I will definitely consider My Georgia Plumber, *** for future plumbing needs.

I picked them based on reviews and proximity to my house. The first thing I noticed was how for a local company, their contact systems and billing seem like a big company. Lots of automation and you pay up front. I had a 2 part job and the first technician thought that the 2nd part would be an additional charge which was not as I understood it. So paying up front seemed risky. The first technician was not correct and the job was done well at the price that we agreed to. That's the bottom line for me and the reason for 5 stars. You agree to a price and competent people come resolve your issues.

This is not my property I was trying to do something nice for my mother. I am a CEO and CFO of the community, she trusted me while I stayed at her place while she was away for couple of days. I'm very unsatisfied after hearing how unsatisfied she is. The commodes are very narrow and they don't fit the space! I can see on every commode the old flooring and there was no silicone put around the commode. I am very unsatisfied. If this company doesn't come back and do right thing by the customer. I am canceling the credit card payment, hiring another company and having this company come pick up there narrow and cheap commodes.

We needed our water heater replaced. Our *** covered the cost for all labor, service, permits, the water heater, and replacement parts for the water heater. We were responsible for parts needed to make modifications. We were shocked when My Georgia Plumber came out and sent us an estimate for the cost of the parts for modifications totaling $1,006! This did not include labor or service. My husband and I did our homework and looked up the cost of these exact same parts at *** We spent $109.14 for the exact parts. We are so disappointed with company because they are trying to take advantage of their customers! It was clear that they were trying to double dip and get paid twice. Please do your homework and check your prices on your estimate.

Had a leak under my sink, called this plumber. upon arrival told me *** service fee which would be reduced to *** if I had the work done. After inspecting found s*** missing from the connection between the disposal and the sink. He said he could save me money by replacing the collar (which is an *** part at *** That would cost me $550.00 or if I wanted to play it safe he could replace the disposal for $759.00, (Badger 1/3 HP disposal *** at *** Plumber had the nerve to tll me the high cost was due to company overhead! Needless to say after I paid the *** to have him leave, i found the s*** under the sink and replaced it with plumbers putty (I had to pay *** for nothing and made the repair for $3.49 I am not believing any of their reviews

My *** included $494.92 for installing a new flush valve on the toilet that was running. I can get a new toilet installed for less than $495 and a universal flush valve only costs $20-$25 at a big box store. Even with 30 min of labor, $495 is an outrageous price. My Georgia plumber was called because my water heater was leaking and I had them look at the toilet also. The connections to the hot water heater are PVC or CPVC. The estimate from My Georgia Plumber included a $273.36 charge for a *** which is required as a bridge between 2 dissimilar metals, like brass lines to a galvanized fitting at the hot water heater. When I told them to remove that charge from the *** because it wasn't necessary, they insisted I needed this union to upgrade my water heater installation to code. Based on this experience, I think the company preys on its customers.

Just bought the house and that's when unusual sounds of belching came form toilet and with flushing, water overflowed the toilet and backed up into shower drain. My Georgia Plumber came out initially and snaked the drain with what seemed to be resolution of the problem. A day later problem resurfaced. On return visit, Mike *** made his first visit. I could tell when he got out of his truck that he was already thinking about the problem from the notes of the previous tech. He felt that there must be a check valve somewhere which was malfunctioning. Sure enough his thinking was correct and problem solve (permanently) in 10 minutes. Experience and thinking seem to be lost these days. Mike is a refreshing example of how things should be done. If you have a complicated problem ask for Mike. Additionally, the staff answering the phone and doing scheduling couldn't have done a better job.5 STAR
*** MD

They were sent to my home by *** for a busted water heater flooding my basement. Their plumber was so busy blinking $$ signs while telling me about all the code updated work hed have to do for the fix, he never inspected anything nor stop the water leak on the shut off valve I pointed out to him. They solicited the work for a higher price outside the warranty and sent two different estimates and items list to me and HSA. If I paid them with a cash out they would charge me $3,400 for the work.I called my home inspector who said the code work they claimed they had to do was unnecessary and I was being ripped off. I demanded a free second opinion from HSA and they sent another plumber out who agreed with my home inspector. HSA wont let you use the second contractor unless you cash out so I did. The second plumber charged me $1,405. TWO THOUSAND DOLLARS LESS. Buyer beware with this company. And check out the other negative reviews stating similar stories.

It is very sad that companies such as this are preying on old people. They completely over charged my 87 yo mother whom I do not live with. I was visiting and mentioned she needed a new flapper perhaps for her toilet. She said she would call a ***. I do not live in her area. I later learn she called My Georgia *** and they came out. They totally took advantage of my mother and charged her 435 .00 to replace a flapper and pipe in the toilet. I called and asked what they did and without even looking at the invoice said his technicians are trained to diagnose and charge. This guy was 21 and said he taught himself plumbing. Mind you this is a company who sent him. He told my mother, and proceeded to tell her very elaborate repairs that were needed. He said I will wave the 145 dollar fee if she would let him fix part of it today. So for a new flapper and pipe in the toilet , it was 435 dollars. I called the company. They take no responsibility. Said I could telll them next time they have to go through me. I said not necessary. There would not be a next time.

This was by far the worst customer service experience I have ever had with any vendor. They are a scam and it's shocking that American Home Shield continues to use them as a service provider. I tried to get a simple leaky faucet fixed for over 7 weeks. To then be told it was not covered because it wasn't normal wear and tear. How did the technician come to that conclusion by walking in my kitchen and leaving my home two minutes later? I'm assuming they are using the fact that they replaced my pressure regulator valve a few weeks prior as the excuse. Then, I'm being told that I would need to pay them over $372 to replace to stems that cost $17 each at Home Depot. How coincidental. A new cross handle for $135? You mean the one that's on Amazon for $33? They also gave me a quote to replace my outside water spicket for a very reasonable $589! Really? To replace a $15 part? Oh, but that also included adding a water shut off value to "get to code". You mean the water cut off valve I have? The first tech at my house couldn't find it but the tech on the second trip found it with no problem. This company makes Comcast look amazing.

This company My Georgia Plumber cracked my main installing a pressure valve and it put my basement apartment under water. We had about 3a of water. The 8 baseboards were swollen and we had some drywall damage. My Georgia plumber took responsibility and the service manager *** asked me to Not get my insurance involved and I agreed, because he said he was going to take care of the income loss. My basement is a very well booked Airbnb and we lost several hundred immediately with cancellations and the current tenant we had to get a hotel for. The remediation was good, the carpentry was lacking. They left a running board and we had black Mold underneath. I had to push to get that fixed as well. The crew cut the wood inside the apartment at the beginning and the sawdust thickly coated our HVAC filter being a cause for the blower burning up. They refused to pay that. The loss of income which is about $2000 + they are just ignoring that and keep hesitating. I have decided to get my home insurance involved now, but a mans word means nothing whether representing a company like My Georgia Plumber of not. I cannot recommend My Georgia Plumber and am very disappointed in their work ethics.

The worst company. They failed to file on my home warranty and I was huddled to pay them on-site and told me the warranty company declined, but they NEVER got approval from the warranty as the diagnosis was never submitted. After months of trying to get my money refunded and requested they get paid from my warranty company by doing they right thing, they still have not done so. I provided them with my credit card, but the warranty company asked that I dispute payment while they worked out payment with them. Warranty company diligently tried to get the diagnosis from them, but they failed to provide. I had to pay a deductible of $75 using my bank card before they set up the appointment. Months after begging them to work with warranty to seek payment from them they still failed to cooperate. Without authorization, they took the almost $600 from my bank account without authorization. I have filed a fraud investigation against them. I want my money refunded and they get paid from my warranty company. Everytime I call them they say the claim was denied, which it was not because they did not submit the diagnosis for the warranty company. They are very dishonest and hustled me, a single mom, from the beginning. I feel they price gouged because they charged me more than what they probably submitted to the warranty company. The reason I have a warranty company is to take care of any surprises that *** arise. I dont understand why any company doesnt do the right thing. They lack integrity for sure. Will NEVER do business with them again.

I've been a customer for almost 3 years. I recently had a very disappointing experience with My Georgia Plumber. I called on a Sunday as my tankless water heater stopped working. When I placed the call, I told them that if the techs didn't have experience with tankless units, they wouldn't' be able to help me, as the manager has always been involved with past repairs / diagnoses. Of course the on call crew had to call their manager for guidance on the issue. They told us we needed a part, they'd order it Monday & be in touch for the repair trip. They then decided they needed to send a senior technician out to reassess the issue & charged me $189 for that trip, which I DIDNT REQUEST - that was their decision to do so. In my opinion, not my fault if you need to send a 2nd crew to assess. The 2nd crew did some trouble shooting, even called the manufacturer tech support for help. After their trouble shooting, I was told my circuit board was fried & since the unit wouldn't power / fire up, they couldn't diagnose it. They gave me 3 options for repairs & I told them to quote all of them. I was absolutely floored by the price gouging (minimum of $1100 to try & fix) & decided to get a 2nd opinion. Had a different plumber out, also not well versed in tankless units, but he managed to *** enough that he was able to fix my unit & give me hot water again (after 5 day of cold showers) for $50. He did some basic checking & cleaning of the main connections, & the unit fired right up. So, my circuit board wasn't fried, I didnt need to spend a minimum of $1100 to maybe try & fix it. Seems like the issue should have been part of "Troubleshooting 101", but maybe they missed that *** Oh, & they wont refund my charges, so I have to dispute those with the credit card company. Talk about Customer NO ***. I will not use again, I will not recommend to anyone.