Len The Plumber
Reviews and Complaints

I had the "guts" of two toilets replaced by Len the Plumber. The charge was $600. One of the toilets worked fine and but the other one stopped working after one day.

I called for a reservice, and they told me the second toilet has a handle problem that could not be fixed. The only way I could get my money back was to buy a $1200 toilet from them and they could apply the three hundred dollars. This is extremely expensive for a new toilet. I can get one, installed, for about $400.00.

I called them to talk about my problem but they have not returned my call. I feel like I have been scammed.

Bernard Kirshbaum

Len the Plumber charged my 80 year old mother $4000 for about 6 hours work that could not have included more than $300 in materials. My mother had them replace two leaking pipes behind her drywall, and 3 shut off valves. Beware! Beware! In a world of people looking to take advantage of hard-working Americans, Len the Plumber is taking it to another level. Their employee most likely got a bonus to rip my mother off. This is a sad way of taking advantage of people with limited means and income.

On August 29th, 2023 a plumber from Len the Plumber put in a new toilet flapper. Upon arrival he told me it would cost $200.00. I mentioned that I should get the $49.00 service fee deducted. He did not comment. While he was still in my home I went on Len the Plumber website and saw where they would credit $80.00 for any plumbing service. I told that to the tech (plumber). This is what he did: Made the bill $283.00, detucted the $80.00 and charged me $203.00. No mention of the $49.00. Pretty slick! SOOOO, I didn't receive the $80.00 nor the $49.00. He didn't send me the receipt. I recd it after contacting the company. I'm 80 yrs old but not stupid and this tech thought he could pull one over on me. After receiving the receipt, I figured out what he did and now I want my $80.00 and $49.00 credited back to my credit card!

We invited Len the Plumber to clear main drain line.

They had to use 105 feet cable to reach the clog (root debris) which is significantly off our property. The technician showed us on the camera the damage in the pipe outside our property.

According to WSSC requirements the plumber must call WSSC Emergency Service center.

Len the Plumber refuses to call WSSC Emergency Service Center at [protected] to advise that a problem was found off property. It is necessary

so that WSSC can investigate to see if there is an issue within the main sewer line.

This prevent us to make sure that main drain line will not be clogged again.

thanks for your consideration,

Elena & Gregory Natanson

cell: [protected]

email: [protected]@verizon.net

May 25, 2023 - Tenants are receiving Harassing emails from both Len the Plumber and Property Manager/Owner, Paul Ball.

---- NO TOILET --- NO TUB/SHOWER --- NO WATER PRESSURE ----

2nd x in 2 Mos.

1st X - NO Owner response from April 7, 2023 - May 14, 2023

Personal Relationship between Owner and DCRA/Department Of Buildings resulted government agency failure to report

2nd X -Reported May 22nd. May 26, 2023 Tenants forced to remain in inhabitable living conditions nearing one (1) week.

&&

Property Manager, Paul Ball gets assistance Harassing Tenants.

Paul Ball has many connections. Tenant Reaches out for help NO ONE STOPS OWNER WRONGDOING.

**May 24, 2023 Owner convinced Len The Plumber to assist the wrongdoing.

---- NO TOILET --- NO TUB --- NO WATER PRESSURE ----

-- May 23, 2023 Entire Plumbing system in Upper Portion of Home Backed-Up Following Len The Plumber repair May 14 - 15, 2023

-- May 14, 2023 was Len the Plumber response to Identical Plumbing Back-Up reported on April 7, 2023

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Len The Plumber & Paul Ball

Attempt to Write a FALSE NARRATIVE:

Plumbing Company's message to Tenants following communication w/ Landlord:

from: Alisa Tillery

May 25, 2023, 7:32 AM (1 day ago)

to: me

" your service has changed from 8-11 to 11-2 [...] spoke with your landlord [...] reply to this email to let us know you will be there doing the new appt time because we can not send tech out until you do"

Despite Len The Plumber message, "we can not send tech out until you reply to this email" the technician was dispatched without Tenant's required confirmation of the unexpected, last minute change.

Tenant is requesting Landlord hire a New Plumbing Contractor & and Designate an Appointed Professional to handle ALL Property management matters.

Jan 13, 2023, Len the Plumber service repair man arrived to my home for estimate and I intended to get the work done but he smelled of weed and I could not trust his judgement or estimate. He kept forgetting what room we were in and what restroom I needed service. He insisted I pay the $49 service fee. I paid to alleviate conflict while he was in my home and I called Len the Plumber immediately after to complain. I was told I'd be contacted by a manager to discuss my complaint but I was never called. Called again today and left a message.

After having work done by Len The Plumber, including chlorinating my well, I experienced a strong chlorine smell and feel lasting 11 days after the chlorination, despite running water throughout the house and through outdoor spigots for an extended period of time multiple times, attempting to flush out the chlorine. I called Len The Plumber to set an appointment to have the issue checked by a technician. I had an appointment confirmation sent to my email. The time of the appointment came and I called again to confirm an ETA of the technician and was told no technician was available. I then stated I needed a technician to assess the problem as soon as possible. I received a phone call from a technician from Len the Plumber who advised what I was experiencing was normal and expected. I have prior experience with having my well chlorinated without experiencing this issue. He then stated he has had customers call a full month after service to complain of chlorine smell in their water. This brought me even greater concern, at which time I asked him what brand and concentration of chlorine tablets he used. He advised he used a standard amount of chlorine tablets, a capful, which contains approximately 10-15 tablets to the cap. I stated that information was not enough, I needed to know the brand and concentration of the tablets. He then told me he would get back to me when he arrived home that evening. I received no further information that evening. The following day at approximately 3:30pm, I asked the technician once again if he could provide me the brand and concentration of the tablets or a photo of the label. He advised he was unable to provide that information as he did not know, and there was no label on the container of tablets as it has sat in his truck for over 6 months.

Feb 17th Len the Plumber replaced my water heater. I had already shut off the gas, water and drained the unit. They told me they'd give me a discount for doing that but subsequently discovered they never did. I called their office but was never able to get in touch with anyone - all I ever got was a voice mail. I paid $3,300 for a water heater replacement, which is $1,000 over the norm for this area. I requested an itemized receipt and never got one. I do not recommend this company!

I called Len the Plumber for several different plumbing needs. The person who answered the phone seemed very nice (I later found out it was the office supervisor). Everything seemed fine until I asked that the plumber wear a mask as there is an elderly person in the house who has some existing health conditions and hasn't been able to receive the COVID vaccine because of a reaction. At that point, I was told they would not come because of the "risk" and "liability". When I assured her that the person would be in a completely different part of the house, and we would be doing a thorough sanitizing after the plumber left, her response was the same. Gee Len, you run a great business when it serves your needs! I will make sure that I spread the word about Len the Plumber not working where elderly people are involved.

Contacted Len the Plumber to have several plumbing issues addressed at my residence. When I asked if the plumber answering the call would be wearing a mask due to an elderly family member who isn't in the best of health (but in no way contagious), I was told they wouldn't perform any service at the residence. (I guess in their eyes only residences where all the occupants are young and in perfect health are worth responding to!)

Weeks ago, I had a tech come out from Len the Plumber to look at two toilets that were constantly running. The tech mentioned that since the toilets were old and there were no replacement parts, he suggested purchasing new ones. I agreed to the price for two toilets and he started the installation. When removing the first toilet, he did not empty the water and lost hold of the toilet when bringing it down the stairs. The toilet toppled down the stairs, scratched my hardwood floor and water ran into the living room (he did not empty the tank). When he left, I was told I received all the discounts I could so he couldn't take any money off due to what occurred. I emailed the local provider about what happened and received no response.

My basement backed up and I called Len the Plumber. They came out and spent 4 hours in my home. The tech tracked dirt all throughout my basement. He did not provide me with any written documentation. He kept changing the story as to what was going on. He cut 2 pipes. attempted to snake from 3 different pipes removed my toilet and the issue is still not resolved. He kept charging me for every 30 min. He had to come back the next day because he machine broke only to finally leave saying its the cities issue. They had the nerve to charge me $900 saying they never guaranteed they could fix the issue

I am a homeowner in Chester County, PA, and recently requested service for fixing a small water leak from the garden hose connector bib. But I refused to get service because of Len The plumber company's estimate of $1300 for fixing a garden hose bib leak.? I also wanted to replace a faucet in the bathroom sink with a new faucet already purchased. I was given a labor estimate for $400 for the faucet replacement. Both of the jobs were accomplished by a local plumber for $200 and $150 respectively.

I only want to submit this to show this company's management of how outrageous estimates are being used for unassuming victims. My advise for this company is to stop advertising heavily and start charging normal legitimate charges. This is just an awareness note for others.

On Tuesday I placed a call and then the plumber. I was experiencing a leak and was unable to determine where was coming from. The bathroom in which the leak appeared to be occurring had been worked on about a year or so so I was surprised when the plumber indicated that I needed was a new wax ring. He put in the wax ring at a cost of about $600 and I thought the problem was resolved. Later that evening the same day I could hear water dripping on my floor and when I went down I noticed that it was still leaking and it seemed to be leaking a little more than it had been leaking previously. I sent a text to both the plumber and I put a call into the company. I let the company know that I did not want the original plumber to come back since he had not resolved the problem and instead had told me to wait a couple days and the problem would go away. Of course the problem never went away which only made the leak greater. I asked to have a manager or someone call me and I have yet to receive a call from anybody at the company. Today four days later I had a plumber come in and he was able to determine that the leak was coming from the tank itself. Not the wax ring, not the phalange, but the screws on the tank that were holding the tank together. It appears that the leak has stopped as I do not have any water now dripping. It seems to me that the plumber should have been able to identify that as a problem right away and not charge me $600 for problem that probably did not exist and definitely was not fixed.

My name is Obumneme Egwuatu and we reside at 4534 Albemarle Street, NW, DC 20016 .

We are having issues with work done by Len the Plumber technician since October 2018. We have had to pay another plumber to come in and fix some the mistakes made by Len the Plumber. At first we were using our plumber to fix some of the use because we thought it will be one or two problems. Once it started piling up we have had to call Len the Plumber technicians to fix the mistakes. The technicians can attest to the mistakes made previously by the previous workers. A lot of the mistakes would have been resolved if the plumbing work would have been properly pressure tested. There have been:

1) Delay in completing the plumbing: Which ended up costing us money and time.
2) Delay resulted in mold build up.
3) Shoddy work by the former Plumber Jim: He made a lot of mistakes and there were suspicious circumstances when he was working on our project. The shoddy work led to Pat (other Len the plumber technician) having to totally redo most of the work he has done.
4) Leaks in several parts of the house.
5) The most serious issue Sewage backup which messed up our basement. We found out that the water is not draining from one of the pipes that was installed by Len t technician in the basement. It appears from the video that at the junction where the new pipe is attached to the old pipe, is where the problem is. The video will show one of the pipes that then leads to the main line; which is clear. Then they go to the pipe where we had the back-up and 11 ft from that pipe is where we have the problem and the water is not draining. You will see all of this very clearly in the video. I am happy to have someone look at the video and provide a copy since I do not have a program on my computer to export or upload this video format. At this point, we are probably days away from having another back-up if this is not remedied.
6) The plumber Jim (Len the Plumber employee/contractor) also entered our house with no authorization. There was no reason for him to be there and his actions triggered our alarm. This resulted in the police having to come.

We moved into our house 2 months ago and every time something needs to be fixed, it has meant breaking the drywall, maybe even the wooden floor and also sewage back up into our house (which destroyed our basement). This is also not healthy because we have Five year old twins and a 4 month old baby.

We have reached out to Len the Plumber managers Cheryl Sade and Brad Davis. Even though we have a 5 year warranty they have refused to send someone to watch the video or send a video team to view the issues we pointed out. We paid an independent technician $600 to do this video.

It is really disappointing that Len the Plumber is denying liability and offering lame excuses. We paid top dollar for Len the Plumber to complete the plumbing for our house and deserve better than this.

Len the Plumber is supposed to be a respectable company but we have really been disappointed in how our project was handled.

We want to resolve this matter amicably and will like for a Len the Plumber technician to come over and look through (the whole plumbing)/test and fix all the mistakes. This will ensure that we do not encounter continuous issues in the future. Also, we will want Len the Plumber to reimburse all the money we have spent fixing some of the problems and for pain/suffering. This has been a breach of expressed and implied contractual terms.

We look forward and anticipate to you having Len the Plumber resolve this matter, .

Regards

Obumneme Egwuatu, Esq.
Tel # [protected]
Email: [protected]@law.gwu.edu