Len The Plumber
Reviews and Complaints

I called to have a gas oven installed. They would not give me a quote over the phone. Today the service man installed. He was here a little over 1/2 hour, Installed the gas line, plugged in the electric outlet and tested the burners. For this I was charged $384. I am 82 living on social security. I feel I was price gouged and was taken advantage of as a senior citizen. This is an account of severe overcharging. I feel I should receive some sort of rebate.

We had our sump pump replaced by these guys. They couldn't reconnect it to the sewer line do to code which I understand. So their solution run the line out the front of the house above ground next to my front door and into my rain garden which is now a pond. Also the pump vibrates so loudly it can be heard on the second floor. My wife fought with the tech about this and he said I could fix the noise by putting a board and a strap on the pipe, and he couldn't bury the line because it was almost 5 PM. She wrote him the check anyway, we definitely didn't get a detailed invoice.

I called to complain and the lady was very nice, sympathized with me...even said we definitely don't want to drive down your property value. She agreed to send a tech on Saturday to fix it free of charge. The tech came out and tried to tie the line back into the sewer line in the basement. When I told him that it was a code violation he explained that it would back into the utility sink first and asked me if I ever had an issue. I said no but pushed back since two plumbers had told me you can't discharge into the sanitary system. We went outside to look at the pipe, and found a gutter pipe that runs to a french drain. He said he would run the pipe above ground to the drain, when I asked him to bury it he said he didn't have enough pipe.

Then the service manager calls. He says he wants the same tech who came and did the original work to come back out on Monday. Neither my wife nor I can miss work to deal with this again. He pushes back, I send photos, he tells me its unreasonable for me -a small business owner myself- to not allow the same tech to come back Monday. They leave without fixing the loud vibration in the house, no resolution on the pond. Leaving me and my family to deal with this some other way. These guys are the worst. I can understand not covering the hole cost of the service if it were a huge expense, however, I am not going to pay to undo and redo work that was simply done terribly the first time around. I also don't deserve to be left with this mess in my yard, told I am unreasonable for not closing my business for a day to come home and deal with the tech who fought with my wife the first time he was here. What a joke.

A little over a month ago my father in law had contacted Len The Plumber to come to his home to replace a 55 year old toilet. The plumber told him it would cost over 1700.00 to put in a new toilet. Just a toilet nothing else. So for 681.00 he replaced the interiors of the old toilet. I knew immediately that he was over charged. So I contacted 3 other plumbing companies to get them to give me estimates. They all quoted between 275.00 and 375.00 for a brand new toilet to be installed. When I gave a bad review len the plumber said someone would be in touch with me. Still no one had contacted me yet!

ALERT! Jan 3, 2017. Poor quality service, over price and poor customer service. Recently, I contacted Len the Plumber due to a leaky faucet at my kitchen sink. I called to get a quote for faucet replacement and they just inform me that they will provide the pricing at the time of the visit. Since I was busy at work I told my husband to work with the plumber hoping this company is good and trustworthy. To replace a faucet with a new one to fix the leak the company charge us 325 dollars too much a faucet installation (labor only). I wish I went with Home Depot installation for only 125 dollars. I bought the faucet myself at home depot. Then we asked to check the water pressure of the house then next thing I know the tech suggested to my husband to replace the water pressure value even thought its not broken. He informed my husband that it should be replace because its old not because it's broken. That cost us another 475 dollars. As I arrived home later that afternoon same day, I noticed that faucet is too loose. My question was do Len the Plumber have quality assurance on their work? When I called the next day, the customer service was nasty and unprofessional, no sense of urgency to assist me as a customer. She told me that there's no manager to talk to and it will take 48 hours before they can get back to me. Now, I have a wiggly faucet on my kitchen and I have to wait 2 days before they can schedule to correct the problem. I spent almost 800 dollars for poor service. I will never use this company again. Better to call Jeeves or Rotor Rooter if you want good pricing and quality service. Never again!

Back in September, Len the Plumber sent out a kid to clear my main line. So called kid plumber was cocky and didn't clear the line. He also messed up house by performing unnecessary work because he didn't listen to me.

He removed the upstairs toilet, which by the way isn't working right still. He dragged the machine upstairs and downstairs throughout my house unnecessarily. He would not listen and finally when he did take the machine outside to the main line, he still didn't get it cleared. Despite his "If I can't get it cleared, then no one can". He used my extension cords and didn't roll them up. The machine left nasty pieces of stool in various areas. When he opened the value in basement he allowed it to spill all over the rec room. He didn't clear the line, he created unnecessary disgusting waste in various areas. etc. He refused to clean up any of the filth he created.

Then refused to leave w/o me paying $444

The replacement sewer line was installed at my sister's house in Alexandria, VA (Jean Plaskett at 204 W. Mt. Ida Avenue) in early July. The contractor dug several holes to install the pipe. They left a hole at the edge of my sister's driveway around the end cap of the pipe. They filled in the hole with the cement chunks dug out of the driveway and finished the hole off with blue gravel. I wrote them a letter on 6 Sep 2017 that the way they left this hole open and filled only with gravel was unsatisfactory and we wanted them to cover the hole with cement and smooth it out to meet the rest of the adjacent driveway. They also left a pile of dirt and told my sister they planted grass there but all that came up were weeds. I asked them to plant some ground cover there. To date there has been no response from LenThePlumber to either my letter or to my sister.

There was no investigation of my chronic leak. A patchwork job was done with only a partial placement of a overflow repair. Another company (CroppMetcalfe, which I equally don't recommend for not holding their appointments) said only the top was changed and not the bottom. They came back out to snake my drain only for the leak to be ongoing. I made a complaint about at least a refund for the overflow repair with no reply.

Use these bozos only in a dire, repeat dire, emergency. I called and set up service only to find out the day of the service they are a cash on delivery service. Also got an absurd estimate for repairs and a faucet set quote of $600. What, for a kryptonite faucet with diamond inlays? Same day? Forget it. Tried to work with management after getting a bunch of lip from the plumber, but all the supervisors were "in a meeting" and did not bother to return my phone call once out of their "meeting". Took the time to get another plumber who gave me best case/worse case estimates that were both $500 cheaper than what the Len the Plumber rep quoted. GIVE SOMEONE ELSE YOUR BUSINESS.

Len the Plumber was hired by my opposite neighbor a week ago.
51 Overbrook Road in Catonsville. They worked there on Friday March3rd. When they were done, they left their excavator on my green area, in front of my house which is opposite the street from the house they worked. The huge creature sat there unattended, unmarked all weekend March 4th and 5th. See what it looks like. They came back on Monday March 6. They caused substantial damage in the grassy area in front of my house while removing the vehicle. I talked to the driver of the excavator - he said it was not him who left it there. I called the company - she was polite I explained that this needs to be remedied, she said she will let the management know. % days have passed, no fixing, no apology, nothin. See attached pictures. Disrespectful, destructive, unprofessional and rude.

I had a leaking toilet tank and suspected that it might just be a loose
nut, but was more concerned about quickly stopping the leak and preventing
water intrusion, through the baseboard of the bathroom tile floor, into the
wall and ceiling below. So, I quickly turned off the.water and scooped out
what was left in the tank and called the Len the Plumber 703-number for
Alexandria, VA. Robert came out the next day, June 3, 2016, first sat in his
van for about 5-10 minutes before ringing the door bell, then, after
confirming my diagnosis of the loose nut on the protruding exterior bottom
of the fill valve, had to go back to his van again to get his cellphone for
illumination. He then tightened the nut, charged me $110.00 for 30 seconds
of actual work, had difficulty using his cellphone to charge my credit card
until finally, to get him out of the house, I wrote him a check. His total
presence in my home, confirmed by my house cleaner who was also present, was
not more than 10 minutes. I then observed him sitting in his van for another
10 minutes or more, first in my driveway, then in my neighbor's, all
ostensibly intended to increase his clocked time. $110.00 for a 30-second
job is simply criminally outrageous!. Based on this experience, I can only
characterize this service as an unmitigated, inexcusable rip-off. Stay away,
as will I! Lesson learned!"

My husband and I contracted Len the Plumber through the technician Tim Profili to replace a broken sewer line on Monday, January 25, 2016. We decided to hire his company's service against another company because he promised to do the job the next day. By Tuesday, Tim called to reschedule the job to Wednesday because he claimed they needed more time to get together manpower and logistics. By Wednesday, Tim called again to reschedule the job for the second time to Thursday, claiming he needed a “sign off from the neighbors”, and that “we cannot come out there unless there's a signature on the sign off”. I asked Tim when I talked to him why he could not secure that signature himself when he and his team, including his supervisor Kara, came to survey the area. His response was, “Well they're your neighbors”. I do not understand why he did not ask for their signature when he talked to three of my neighbors the day we signed the contract and we paid him upfront 1/3 of the total cost of $5839 on January 25, 2016 upon his insistence. Tim even told us that day, January 25, that he asked our neighbor's permission for him to park Len the Plumber vehicles and equipment on their parking space. I personally find it very unprofessional of Tim to talk to our neighbors about our problem and put our private business out to the community. We talked to his supervisor Kara, who admitted she was in our neighborhood on Tuesday to survey the place, and we asked her why is it that she didn't ask our neighbors' signature when she was in the area. She brusquely replied that it was our job and that “we don't have any contact information”. Both our neighbors were at home the entire day on Tuesday when Kara surveyed the area, which means she could have easily knocked on their doors to secure their signature. It stated on the contract we signed that Len the Plumber will obtain the required permits and contracts. Both Tim and Kara stated that they will not come to do the job unless we have the waiver signed. I told her that she herself could ask for my neighbors' signature on Thursday before they start the work. She was adamant that we do it and NOT her or Tim. I could feel her outright refusal – the message being they will not repair our sewer pipe unless WE have our neighbors sign off. When I asked her why a signature is needed, she initially replied that Len the Plumber will need to use our neighbors' lawn to place the dirt that they will dig from our yard. Tim said on Monday, January 25, that the only place they will dig is on OUR lawn and that no pavement will be dug up and that whatever dirt they dig will be placed on a truck. Now here is Kara telling us, on the second day that the work has been rescheduled, that Len the Plumber will dig on our neighbors' lawn and dig even through their pavement because “It's 12 feet deep; that's a huge space!”. This was not what Tim told us when we signed the contract. I feel that we have been misled, and that there was a misrepresentation of the actual problem and the job that Tim proposed to do, and that both Kara and Tim's insistence on us getting out neighbor's signature, NOT THEM, is their way of washing their hands from the responsibility of Len the Plumber destroying our neighbor's property.

Worse Company I ever worked for, they are all about sales, Please be aware that all the Techs are required to upsale there products that are overpriced, Instead of worrying about quality work I was routinely told once you get in people house sell, sell even if they dont need, sell it to them, they have there system set up so if you dont make sells you are not making any money so your pay check will reflect it and eventually you will be FIRED!, And you better keep your truck inventory right or they will hold your check and they dont tell you this when you about to get hired, , Again worse company thats why they have to keep advertising because they dont have customers

Had a clogged toilet two days before thanksgiving. Called len the plumber and got an appointment for wednesday morning at 9:00 am. They called that morning and reported they were running behind, and rescheduled for the afternoon. Around two pm they arrived. They pulled the toilet and snaked it. About two hours later and several extended visits to the truck the man returned and reported they would have to return on friday because they could not clear the blockage. So $450 dollars and hours later I was left with what I started with.
Friday morning the estimate ballooned to an additional $450 (Total of $900) with extra charge to cut into a wall to gain access to the sewer stack and run an auger from there. The technician seemed quite well versed in upselling a very routine plumbing problem. The only transparent part about the experience was the technician clearly saw dollar signs when he showed up. Very unhappy with the company's policy to find ways to charge for unnecessary and duplicate interventions. Why are you insisting on charging for snaking the second time when your delayed technician was the reason the job could not be completed on day one? I paid for the first day's work and sent them away.

I contacted Len the plumber to disconnect a gas dryer. I asked three times for a quote but was assured the tech would be fair. After having to reschedule they still refused to provide me a quote for such a simple 5 minute job. They showed up late and attempted to scam me by charging $260! I let him have it for such shady practice. He claimed to go outside & talk to his supervisor & came back 15 minutes later with $160. I advised him I was in law enforcement and this was a scam & booted him out my home. Ten minutes later I contacted another plumber who immediately quoted me $120!' Stay away from Len the plumber. There are plenty of honest companies out there just stay away from Len

Len the Plumber checked my water heater and stated that it needed to be replaced at a cost of $1300. They gave me a high pressure sales pitch. I had a second plumber test the water heater and he found that it was working great.
Earlier, Len the Plumber had replaced parts of the water heater at a cost of $400. I had one of those parts tested and it was also working fine.
Len the Plumber was running a scam.

I need to get the wax ring for my toilet replaced ($1.95 part cost at Home Depot). I called Len the Plumber and made an appointment. As money is tight I called back to get an estimated price for replacing the wax ring and re-setting the toilet. He skirted around the price issue the whole time we talked stressing the quality of work and comfort of having a large company doing the work. He asked me what I thought it should cost and I said $100-125. He chuckled and said feel free to call us back if you want it done right. I then said..."so, you are not going to give me a price". He said to have a nice day. RUDE The plumber came out and within 5 minutes gave me a price of $255.00...REALLY. He said it was the industry standard and showed me the pricing book. I spoke to 2 other independent plumbers and both said it was a $100 job at best. I went on line and watched a video on how to replace the wax ring and completed the job myself for $5.97 (the cost of a new reinforced wax ring and new closet bolts from Home Depot). My suggestion: call anyone but Len the plumber and if you are up to the challenge view a video or read a book and do the job yourself and save money

On the day before Thanksgiving 2010, I had a water faucet that would not turn off. It was flowing continuously and I could not turn it off even below the sink. Called several plumbers and Len the Plumber said they would come late that afternoon. Their estimate was $356 to do a job that took a little over an hour. I felt like I had no choice unless I wanted my faucet to flow for 5 or more days. They took advantage of me by overcharging me close to double what it should have cost. MD Attorney General can do nothing because there is no consumer protection law to prevent overcharging by businesses in MD. So much for being in a progressive state. Len the Plumber is a ripoff company.

For not quite a year now, I have complained to Chad at Len the Plumber about a plumping job that cost close to nine hundred dollars.
I will ALWAYS regret the day I trusted this company to fix my bathroom nobs and a faucet.
They have had to return because the tub handle would no longer turn, the nobs were coming off, the faucet was not the correct size, and the plastic hot and cold inserts keep coming off .
After the second time having these inserts fall out, I stated that these nobs were just junk and to replace them with something similar to what had worked for over fifty years.
WHen I spoke with Chad on March 29, 2010 he agreed to look for something better and get back with me on the following Friday April 2nd.
Did not get that call back and Called again on April 9, 2010 and asked to speak with Chad and was told he was unavailable.
I now have four nobs with visable holes where those inserts should be.
I even asked for my original nobs back and was informed that they had thrown them out!
What a nightmare.
Ready to contact the plumbing association and the better business bureau.
What an absolute mistake trusting this company.
Beware!
Edith Robinson