My Name Necklace / TenenGroup
Reviews and Complaints

I found it easy to look through the options on the website, choose something I liked, and pay for it. It was a gift for my sister and her husband - personalised yin yang key rings - and they liked it. I got my sister to send a pic and it's quite cute. The company sent me update emails so I knew the status of my order, and then it arrived even earlier than the estimated delivery date, so I'm a satisfied customer.

My husband brought me one of your necklaces with my children and grand childrens names on, its beautiful, so perfect, I keep my family close to my heart. Therefore when I wanted something special for my daughter in law who just before xmas had given birth, I knew exactly where to look. Your website is easy to use, full of different designs to suit everyone. Ordering easy, delivery not a problem, so happy with my purchase, my daughter in law loves it. I will be buying more when special occasions arise. Thank you.

OVERPRICED SCAM The necklace was a gift and while it looks nice and I was thrilled with it, my husband was disappointed that the engraving was so tiny -- not at all as large as it appeared online.Also, when I "chatted" with a customer representative, asking about returning the necklace to have it engraved on the backside as well (since the rings turn over and the names are not then visible) I was told the necklace did not come with the option to be engraved on the back. ?Why not? The back is just like the front, and if I am willing to pay for the extra engraving, why would a legitimate company not try to help a customer?Caution. I'm sure the same or similar necklace can be found elsewhere -- from a legitimate business based in *** -- that truly has an interest in their business reputation and satisfying the customer.

I ordered (3) bracelets fot Christmas gifts. They were here in a short time and more than I expected. They gave me an estmated delivery time and it was on time. I am a very satisfied great grandmother and I know my greats will love their bracelets.

My order number is [protected]. I placed my order of my name necklace on the 24/11/19. It's now 20/12/19 and it still hasn't arrived! It's a Christmas present. The customer service I received has been appalling. I have been told my order is on it's way as soon as possible. This is completely ridiculous answer. I want exact information about where my order is!. Since then the company have been ignoring my emails. If I don't get answers now I will be taking further action. The money has been taken out of my account and I have no item to show for it. My order is very late now and I'm done with their rubbish excuses. My address is correct on the order. WHERE IS IT?!

I placed an order on July 4th and it is now August 13th. Still no order. I have contacted customer services SEVERAL times and they keep telling me to wait a few days. I have since asked for my money to be refunded and since then they have stopped responding to my emails. I am beyond disappointed. Please can I advise what I can do next. My Incident number is-[protected]
Please help.
Kind regards
Sabia O'Neill

Reference [protected]
Ordered 2 ss necklaces with pendants on October 13th >
One is OK but the other is damaged an useless. It looks like
the image was ground off on the rear abdomen of the dog named Eddie
Paypal Linyiting [protected] HK
Wish to return it to you for credit on my visa card ending in...9740 in the amount of
$49.95 US
William koczara
Harrison Township MI 48045
[protected]@comcast.net
I can email you a photo of the damaged necklace. Need your address please

Ordered two necklaces in april for mother's day. Did not deliver. No refund, sent me a dhl pic of someone elses house no signature. Emailed proof pictures of my home. Dispute with paypal and dhl and tenengroup who owns both. No help, no merchandise, ruined mother's day. Dhl wont help saying shipper must file claim.
#forevermomscam #mynamenecklacescam#tenengroup. Comscam #fraud do not buy from this company anywhere in world. Will ruin mothers day, fathers day. Took my money. No items. Fake shipping tracking. No service. No refund. Buyer beware. Preys on your love for your mother, despicable. Check out visitors on their facebook pages, happens all the time!תתבייש לך. אתה גונב מן האמהות והאבות שלנו. Global website www.tenengroup.com founders zur erez chairman & ran erez on linkedin

It's unbelievably stupid.
I know what online shopping means, that's why I order gifts long before special dates (birthdays, national holidays, personal dates and so on). So I ordered a beautiful necklace for my cousin 2 months before Christmas. It's almost one week left and there's no any sign of my order. Moreover, their customer service said they can't help me as they don't have a tracking number. I am very frustrated...

Below is my original email - I have had 9 additional emails from your company - cancel the order and return 100% of my money. I am taking this complaint further if need be.
This is the worst company I have ever dealt with!

Date: 05/18/2017
Name: kathy felice
Email: kathy. [protected]@cogeco. Ca
Telephone: [protected]
Order id: [protected]
Comments: this order was placed and advertised as an 'in time for mothers day' gift - and was purchased with the intention of it arriving in time for mother's day. Mother's day has come and gone and the package did not arrive. I had to go out and purchase another gift at the last minute on that holiday.
The money was taken directly from the account given and has been in your hands all this time. My hands are empty. I checked the status and it says still in manufacturing.
There is no need for the gift at this late date. Cancel the order and return the funds to the account. I expect 100% return - not 70%. You did not fulfill the order, it has not been completed, it is past the event date, and now all these items are on sale which itself is very poor business. I will check my email and my bank account to ensure this has been taken care of.
I have received several promotional offers with discounts - so apply the discount and the sale price - combined they will cover the 30% costs. I am very dissatisfied with your service. Your ad was misleading.

I had a bad experience with Mynamenecklace and I will never buy from them again. Bought a gift from their site and they charged me twice.
I contacted them and they assure me I'll get a my money back and soon I really received a refund. One problem was solved, but there was another one. Order never came!
I contacted Mynamenecklace and told them that I did not receive a tracking number and they said that they already sent one to me. But later they sent me a number, which was fake and did not work. They lied about my order status every time I contacted them and when I asked them to cancel my order they refused. This company is terrible and their terrible service gave me nothing but trouble. Please avoid!

I have ordered a name necklace from www.mynamenecklace.com website and the one I received was incorrect. I contacted their customer support service and told them that I name was incorrect and asked for a replacement and they agreed. They gave me a return address and I shipped it back. Later they contacted me and said that replacement was sent to me, but it never made it here. Every time I contacted them they said one and the same thing and told that I need to be patient. Two months already passed and I really doubt that I'll ever receive it.

I purchased the necklace from www.mynamenecklace.com. I got it after a month, but the quality was horrible and I requested the seller to provide the freepost envelope. I got it and sent the necklace back. However, the seller said that the refund would take about a month and still I didn’t get. I returned my necklace 3 months ago. I don’t know where to go and who can help me in such situation.

I ordered necklace with my name from the website www.mynamenecklace.com. I paid about $80 for the order and postage, and I got it and everything was ok. But after several weeks it became darker and I couldn’t wear it. My neck was red and a lot of pimples appeared. The quality was horrible, but the seller refused to clean it or change. Don’t waste time and money. Simply avoid this website. Not recommended seller.