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I am filing a formal complaint against British Airways and Myticketstoindia.com for refusing to issue a refund for a flight booked for my mother, diagnosed with terminal breast cancer. Despite providing all necessary medical documentation, we are caught in a loop between the airline and the travel agency, each directing us to the other.
My mother, Neelam Sharma, has terminal breast cancer and has undergone a mastectomy with 20-30 chemotherapy sessions scheduled. We booked a flight with British Airways through this travel angency and requested a refund due to her condition. British Airways directed us to submit documentation through the travel agency. When contacted, British Airways stated they had not received any documentation, contradicting the travel agency's claims.The travel agency claimed to have submitted a waiver request, allegedly rejected by British Airways. Despite multiple follow-ups, the agency has not provided confirmation. This situation has placed a significant emotional, mental, and financial burden on our family. It's been 3 weeks with no resolution. All they concern about making money on dead bodies or critical patients on edge of dieing! Shame on the service!
Recommendation: Horrible check unfair and robbery policies
Frustrated haven’t returned my $2000 back even though provided all documentation
The complaint has been investigated and resolved to the customer's satisfaction.
You’ve provided all the necessary medical documentation, yet they’re playing a cruel game, causing immense emotional and financial strain on your family. It’s time to take a stand. Go public with your story, share it on social media, and tag both British Airways and My Tickets to India. Let everyone know how they’re treating a family in crisis.
Demand immediate action and a full refund. They need to feel the pressure and understand that this kind of heartless behavior will not be tolerated. Stay strong and don’t back down. Your family deserves compassion and resolution, not this heartless bureaucratic nightmare. Keep pushing until they do what’s right.
I am writing to express my extreme dissatisfaction with the handling of my refund request. Despite providing all necessary medical documentation and conducting multiple follow-ups via phone calls and emails, it has been over 30 days with no resolution.
Your lack of response and continuous delays are unacceptable and disrespectful. It appears that there is no genuine effort to resolve this matter, and it is causing significant frustration and inconvenience.
I demand an immediate full refund. If this is not processed by the end of this week, I will be forced to escalate this matter and consider legal action. I am not available for further discussions unless there is a confirmation of the full refund. This situation needs to be resolved promptly and professionally.
We have indeed provided all the necessary medical documentation, and the situation has been incredibly stressful for us. Going public might be a step we need to take. If you are ignoring my request and not returning my money and making fake excuses. May be you need to look deep in the case and have not checked its breast cancer patient who provided all reports, images, documents but you ignored it and its over 30 days and i have been really patient with you.
Now, I will consider sharing our story on social media and tagging British Airways and My Tickets to India to bring attention to our case. It's crucial for them to understand the impact of their actions on our family. We deserve compassion and a resolution, and I won't back down until we receive the fair treatment and refund we are entitled to. You are emailing me here we are waiting after 30 days since you only concern about making money on dead bodies or who are on the edge of dieing-havent returned my $2000 that you earned on breast cancer passengers. Horrible service and concern about 5.0 rating but providing fake services.
Hello Sandeep Ji,
We want to assure you that we have submitted all necessary documents to request a penalty waiver for the refund. However, British Airways requires additional documentation, specifically a letterhead from the doctor confirming the cancer diagnosis and travel limitations. Unfortunately, obtaining this letterhead and processing it with British Airways can take 4-5 weeks or more, which is longer than anticipated. Rest assured, we are actively following up with the suppliers and working diligently to speed up the process.
We understand the urgency, especially with your travel date approaching on August 10th, and are committed to securing a full refund as quickly as possible.
We would appreciate your patience and understanding during this time. Please know that we are doing everything in our power to resolve this matter promptly and will keep you updated on any progress.
Regards,
Team MyTicketsToIndia
Hello Sandeep Ji,
We are pleased to inform you that your refund has been processed. We apologize for the delay due to the standard processing time required by airlines. Unfortunately, this timeline is beyond our control.
Thank you for your patience and continued support throughout this process. Please note that the funds will be returned to your account within 2 to 4 weeks. You are requested to let us know once you receive the funds.
We apologize again for any inconvenience caused. We wish your mother good health and look forward to serving you again in the future.
Warmest Regards,
Team MyTicketsToIndia
Thank you for your well-wishes for my mom! However, I am writing to bring to your attention an issue with the Partial refund I received yesterday. While I appreciate that the process has finally moved forward, there seems to be a discrepancy in the amount refunded.
I initially paid $1994 for two tickets, but the amount refunded to me is only $1686.28, leaving a balance of $307.72 that is still outstanding. After waiting for 2-3 months and consistently following up on this refund, I did not expect to face yet another issue. Could you look into this matter urgently and ensure that the remaining $307.72 is refunded as soon as possible? I would prefer not to have to continue going back and forth on this matter.
Thank you for your prompt attention to this issue. I look forward to your swift resolution.
Given the urgency of my travel date on August 10th, if you could continue to prioritize this issue and keep me informed of any developments. The efforts should not be made here instead efforts should be made via your teams of clear communications via email / phone. The case has been filed in June and now only 4 days remaining to the travel dates. The case has been pending for almost 2 months and I would love to get it resolved as soon as possible but it doesn't seem to go nowhere as of yet (lets see). I have already provided my medical documents, reports, doctor notes, and images. However, I understand that a specific note advising against travel is now required and was notified on August 2nd regarding this. I have contacted my doctor to request this additional specification.