MyHandyKey
Reviews and Complaints

I ordered buy one get one free, 1 black and 1 blue x 1, & paid by credit card on 07/15/2016, & never received the items after I was going over my records. A $69.85 was charged to my account.
At the time I was living in middletown new york 10940-8408 at 113 millsburg rd.
I now live in lehigh acres, florida 33971-0787 at 2618 56th. St. W. Since november 2018.

24/06/2016
Paid with
Suncorp x-0676
Your backup payment method is VISA x-3989
Exchange rate
$70.43 AUD = $49.85 USD
1 AUD = 0.71 USD
Ship to
Mrs. Tracey-Anne Gibbs
5 Kismet Court
Alice River Qld 4817
Australia
Transaction ID
3BG86409R3316820N
Seller information
eCommerce Fusion Pty Ltd
https://handykey.myshopify.com
[protected]@ecommercefusion.com.au
Invoice ID
c8585108164.1
Purchase details
2 FREE HandyCharger Cables - 1 iPhone Cable & 1 Android Cable$0.00 USD
HandyMax Portable Power Bank: Buy One, Get One Free - Gold (Limited Edition)$39.95 USD
Amount$39.95 USD
Shipping$9.90 USD
Total$49.85 USD

PRODUCT NEVER SENT

I ordered handy key inJune of 2016 and $50.00 was taken out of my checking account by pen pal. I was told that my order would be shipped within 6 weeks. I have texted or emailed them several times and keep being told that it has been back ordered or its on the way. They won't refund my money and I have not received my product. Lately when I have tried to contact them I get message on site that they gave been taken off sute

I ordered a HandyVR and was supposed to get one free in July. I paid $79.80 for the products. The products never came in. In August I emailed them and they said that there was a back order on the product. September, I asked for a refund. It is now December and I've received no products or refund. They are no longer answering emails. I just tried to go to website and its gone.So now I realized I have been scammed and I'm very mad. I hope someone catches these crooks!

I purchased this item from an advertisement on Facebook about a month month-and-a-half ago and I just received it and I paid extra for the 16 gigabyte memory chip which I did not receive and I've tried to contact my handy HD 360 to no avail and to no response I want my money back. When I purchase an item and I even looked at the reviews maybe I should have dug a little deeper because the reviews off of Facebook we're all fine and dandy

Ordered two drones and two chargers sept 19, 2016 directly from the company on my walmart mastercard. Got an email october 5th saying they ([protected]@myhandy360.com) could not fulfil the order as paypal had decided to close their account. Emailed many times...Contacted my credit card company who was supposed to start a dispute but 2 months later nothing has happened. Walmart mastercard provided a phone number which is no longer in service.

Took the money out of the card. Emailed, asking for date of shipment. Was Informed Paypal closed their account. No one wants to refund amount paid, $69.85; Facebook for advertising, Paypal per consumer account holder, Per Credit card, payment was authorized. If I did not authorize it, how would I pay for the camera's? Where do I go? I am only on social security and $70.00 is a lot of money for me.

My order number was #61320
I have emailed numerous times with no response.
See order confirmation below.

Congratulations on placing your order with MyHandyKey!

The MyHandyKey range of products has been a huge global success story
and we know you will love your purchase.

Due to the massive global demand for the MyHandyKey products, your order
may take 3 to 4 weeks to arrive. This is the absolute worst case scenario as we
typically deliver much sooner.

If at any time you need to discuss your order status with us, please contact
us at [protected]@myhandykey.com for a speedy response. Our Support staff
operate 24/7 and we typically answer your email within a few hours.

This email is to confirm your recent order.

Date 05/17/2016

Shipping address
Trish Davis
8 Nangara Place
Port Macquarie, New South Wales 2444
Australia

Billing address
Trish Davis
8 Nangara Place
Port Macquarie, New South Wales 2444
Australia

1x HandyCharger for iPhone: Buy One Get One Free - Red for $19.95 each
1x 2 x HandyMax Portable Power Bank: 63% Off - Gold (Limited Edition) for $29.95 each

Discount (code: Handyfree): $-9.90 USD
Subtotal : $49.90 USD
Shipping : $9.90 USD
Total : $49.90 USD

Track the status of your order: https://checkout.shopify.com/10155357/checkouts/dc962385d87e5ce0694799c5ea5cc59a/thank_you_token?key=14a5ac608f93461e159e319a154f94b2

In June this year the company advertised on Facebook the above product, buy one get one free.
I purchased one for Apple & one for Android the emails below tell the story!
It appeared to be legitimate and no reason to query it.

Dear Christine,

It is now the 24/10/2016 and still no parcel! This was ordered in June! Please send a tracking number for this parcel or I have no option but to post on social media and to the fraud squad that this company is a scam.

I have been very patient but it is beyond a joke now. How many other clients have had the same response?

Regards,
Mireille

Christine (MyHandy360)
Sep 14, 12:06 NCT

Hello Mireille,

Thank you for reaching out.

I have reached with our fulfillment team and was advise that this order is packed and ready to ship. One of our representatives will contact you for the tracking number of your order. We apologize for the shipping delay. Rest assured that we are working around the clock to ship your order soon.

Regards,
Christine
Customer Support
http://myhandykey.com/

Christine (MyHandyKey)
Jul 1, 21:05 NCT

Request #62007 "Re: Order #82742 confirmed" was closed and merged into this request. Last comment in request #62007:

Hello,
It has been 22 days since I placed my order! Can you please advise when it was sent.
Regards,
Mireille Tewfik

Sent from my iPhone

> On 7 Jun 2016, at 9:53 PM, HandyKey wrote:
>
>
> HandyKey
> ORDER #82742
> Thank you for your purchase!
> Hi Mireille, we're getting your order ready to be shipped. We will notify you when it has been sent.
> View your order
> or Visit our store
> Order summary
>
> HandyMax Portable Power Bank: Buy One, Get One Free - Pink × 1
> Pink
> $39.95
> 2 FREE HandyCharger Cables - 1 iPhone Cable & 1 Android Cable × 1
> 1 iPhone Cable & 1 Android Cable
> $0.00
> Subtotal
> $39.95
> Shipping
> $9.90
> Total
> $49.85 USD
> Customer information
>
> Please allow 15-20 Business Days For Delivery
> Shipping address
> Mireille Tewfik
> 33B Coolgardie Street
>
> St James, Western Australia 6102
> Billing address
> Mireille Tewfik
> 33B Coolgardie Street
>
> St James, Western Australia 6102
> Shipping method
> Standard Shipping
> Payment method
> Ending in 9723 — $49.85 USD
> If you have any questions, reply to this email or contact us at [protected]@myhandykey.com

codecard-fa50a8b088f6f67a8848fc2ea91dfaef1475635770

I have to say I have not dealt with a company like this before in my entire adult life! MyHandyKey360.com

I made a purchase in good faith with them back in June 2016 - HandyMax Portable Power Bank: Buy One, Get One Free - Gold (Limited Edition) /2 FREE Handy Charger Cables.

I never received the product. I asked for a refund back in September 2016. I never received the refund. I have sent numerous emails both from their site and from my personal accounts and no response. It is now October 2016 and I have no product and no money ($48.95). I made the purchase thru PayPal, I submitted a dispute but missed a deadline to respond after the 28 day wait and they closed the dispute and will not reopen it!

I have reported them to the BBB and to Shopify. I have also added my complaint to the numerous sites for companies like theirs that do not honor the contract between seller and buyer! I have told everyone and anyone NOT to ever do business with this company. Such a rip-off - just shameful

After checking i found that the company is out of Australia - eCommerce Fusion Pty Ltd at [protected]@myhandykey.com

I ordered this product back on August 16, 2016. I have sent emails only to an excuse that the Dash Cams were on back order. No mention of a refund. I also have tried to find a phone number for them and that has up to this point been impossible. No listing. Right now all I want is a refund. $69.00 might not be a lot of money to some, but when you're on a fixed income, well you get the point and it's not so much the money it's the principle. If anyone have information about litigation, I sure would like to know. Thanks Willie

I ordered mine in May or early June for a Father's Day gift (June holiday). I have not gotten the product and have written to them over and over and it's now mid-October. They say go to your credit card company for a refund. They should be able to refund me! Very disappointed!

I ordered 2 credit cameras from this company. After several emails and no response with delivery time, I told them I reported them to my bank as fraud and to cancel my order. I then get an email stating they are just backlogged but my order will be shipped soon. One month later they still sending me emails saying it will ship. I sent them another stating I cancelled it over a month ago. Now every 2 days Ime receiving an emaillegal stating Urgent contact paypal as they put a hold on our ACCOUNT? How do I stop this company from emailing me the same lies? I've had a dozen emails in the last 2 weeks. Dang glad I never got the product they are one messed up company.

Ordered power bank on 5/17/16. Never received merchandise. The amount of $49.85 hit my bank on 5/19/16. The order number was 61991. Five months later I received an email stating that PayPal has sequestered my payment. I'm not sure what PayPal has to do with anything because I paid with my own personal debit card. It paid out of my bank and they refuse to refund the amount the same way it was paid. They told me to contact my bank or PayPal. They want PayPal or my bank to refund me so they don't have to pay back the money. It's a shame that people like that get away with scams and aren't prosecuted. The information that showed up on my bank statement was: Int'l. Debit Card Purchase 051816 e Commerce Fu 180671 Melbourne, VI.

I placed an order on July 19, 2016, My bank showed it posted a withdraw of $69.85 on July 21st. I emailed and was told by Christine (MyHandy360)
Aug 26, 09:16 NCT
Good day Angel,
Thank you for contacting customer support.
We apologize for the inconvenience. The HandyDash is in high demand at the moment and as a result there have been some delays. Once your order has been shipped, you will be notified with an email that includes your tracking number and details on how to track your order.
Thank you for your patience.
Regards,
Christine
Customer Support
http://myhandykey.com/

Same responds after 3 more e-mails. Now they tell me it's PayPal fault freezing their account."As was stated in a previous email, the money you paid for your order is being sequestered by PayPal and as much as we would like to refund you directly, we cannot as we have been locked out of managing our PayPal Account.

However, this does not mean that you cannot receive the FULL REFUND that you are owed. Follow the following instructions in order to get your money back ASAP.

1. If you paid for your order via PayPal, log into your PayPal account and effect a dispute on your payment to MyHandy360.

2. If you paid for your order via Credit Card, please contact your bank or credit card issuer as soon as you are able.

Again, we sincerely apologize for any inconvenience this action by PayPal has caused.

The Management
MyHandy360

PS: Before you judge MyHandy360 please read below on what others say about how PayPal maliciously scams its merchants:
http://www.screw-paypal.com/

http://www.screw-paypal.com/international_pages/australia.html

https://www.aboutpaypal.org/
I used a credit card and the funds went to MyHandykey

I paid $69.85 for the two cameras on August 23 2016.
An email was sent saying the order was prepaired and another would be sent when it was shipped.
Nothing happened.
I have had emails since saying that pay pal was holding their money and would not release it.
I don't have a PayPal account that I know of.

Myhandy360.com... Do not buy anything from this company it is a scam they sell through facebook they even if you pay through paypal you will not get a refund more lies and excuses do not purchase from this company it's a scam and you will not receive the product.
Please share this post publicly.
"buyer beware"
"lets shut this rip off company down for good"
A company called (Myhandy360) or myhandy.com. This company is selling their fake merchandise, they are taking your money but never sending the product. Do not.. Anything from this company. They wait, till you tell them you are reporting them, and then they will send the following email to you:

From: handy360 [[protected]@myhandy360.com]

Important order info inside...

You are receiving this email because you made a recent order at our website, myhandy360.com.

Regretfully, we will not be able to fulfil your order.

When you submitted your payment, including the money added to your order for shipping and handling, the funds were received by our merchant account provider, paypal. Unfortunately, as of september 8th 2016, paypal decided to close our account and restricted access to our funds. This means that while thousands of orders are packaged and ready to go, it is not possible for us to ship them.

Because of this restriction from paypal, we are also unable to process any refunds.In order to receive a full refund for your purchase, we believe the most efficient course of action would be for you to submit a dispute or chargeback directly with paypal, your bank, or credit card issuer.

We sincerely apologise for any inconvenience caused.

The management
Myhandy360

Completed order on Sept. 27/16 and received notice from myhandy360.com on Oct. 7/16 that my order will not be completed due to a PayPal issue.

The site myhandy360.com is not replying to emails or requests. No other contact information for this site is available.

Complaints to godaddy.com regarding this domain have been filed. The site is still offering PayPal as an option.

Facebook is still allowing their advertising.

On 26 June I ordered a dash camera (but one get one free). I received an order number and receipt. The amount of $69.85 (US$) was deducted from my bank account (debit card).
On 2 Aug "We apologize for the inconvenience. The HandyDash is in high demand at the moment and as a result there have been some delays. Your order will be processed next week. Once it has shipped, you will be notified with an email that includes your tracking number and details on how to track your order.ust I sent an email asking why I hadn't received the product. I received acknowledgement of the email and then on 8 August I received an email stating "
I emailed again on 23 August "I still haven't received notification that my order is processed or shipped. If my order is not shipped by 29 August please cancel the order."
August 26 I received a reply "Our apologies for the delay. Due to the incredible demand for the HandyDash recently, processing is taking longer than usual. We realize that this is inconvenient, but rest assured that your order will be shipped soon. You will receive a notification email once it has. Cate"
14 September I asked for the order to be cancelled.
On 16 September "So sorry for the delay, we realize that you have been waiting on your order for some time. The overwhelming demand for this product has caught us a little by surprise unfortunately and has created a backlog in our distribution center. Our teams are working hard to get orders out as quickly as possible though. If you are prepared to wait a little longer, your order will be processed at the absolute earliest. You will notified via email once it has shipped. If instead you would prefer a full refund, please advise us accordingly and we will arrange for one. Mary".
6 October I received this "You are receiving this email because you made a recent order at our website, myhandy360.com.

Regretfully, we will not be able to fulfil your order.

When you submitted your payment, including the money added to your order for shipping and handling, the funds were received by our merchant account provider, PayPal. Unfortunately, as of September 8th 2016, Paypal decided to close our account and restricted access to our funds. This means that while thousands of orders are packaged and ready to go, it is not possible for us to ship them.
Because of this restriction from PayPal, we are also unable to process any refunds. In order to receive a full refund for your purchase, we believe the most efficient course of action would be for you to submit a dispute or chargeback directly with PayPal, your Bank, Or Credit Card Issuer.
We sincerely apologise for any inconvenience caused."

I wrote back via email and also their website www.myhandy360.com and advised them that I did not pay by Paypal and demanded a full refund. I have received auto-reply acknowledgement of the email but no reply.

Ordered and paid for two dash cams for price of one at 59.90 usd which equated to 90 aud. Waited the expected three week turn around after ordering and paying for in july. Its now 6th oct and have been emailed to inform paypal apparently closed their account on 8th sept and can not process my order nor give me a refund. This is disgusting fraud. I will report this and try somehow to get my $$$ back. Shame on you scammers! 😠😠