MyHeritage
Reviews and Complaints

Dear Sir or madam

I am writing to complain about the fact that since recieving my DNA back, I have now been charged £112.80 on 23/7/20 by BLS My Heritage Limited but have no idea why as I have not downloaded any certificates etc.

My partner sent off for his DNA too but this was a serperate payment of £58.00 taken from our account on 19th July.

Please advise what this charge is for as I can't find any information.

Best wishes

June Bonell

This company hacked into a credit card I have never used or activated. There is a charge of $89.00 from My Heritage LTD dated 05/19/2020. This was on my PayPal Credit card that I have NEVER activated. They requested I get ahold of the company to request refund. Which is exactly what I am doing. This charge needs to come off my card immediately. My name is Rita Newberry phone # [protected]. The transaction # 1E647085AV4549945/Invoice # [protected]. I do not have to give you the credit card info as you already seen to have that.

My email address:
[protected]@virginmedia.com

The tree display is incorrect and I am unable to search or add to it.
I 'phoned UK Customer Services for call back but have not received a call.
See screen shot.
If you are unable to correct please arrange for a refund of my subscription.

I signed up for a free trial and attempted to cancel the trial the day that I signed up, but I am assuming the cancellation did not go through. I was charge $159.00 for a service that I did not even use. I have tried reaching out via a few numbers posted under their "Contact Us Section", but have had no luck thus far. I, like many others, was laid off thanks to the current pandemic and this isn't exactly small chunck of change. This took the funds that I needed to purchase groceries for my children. I am begging anyone to help me out as I simply do not know what to do. This has been a frustrating experince and this is directly affecting my children. I am desperate for any help as I have not actually used the service and the trial should have been deleted!

This company created unauthorized reoccurring charges that were very difficult to remove. I signed up for a trial and decided to keep the site for 149.50 annual charge ( steep). Not sure I would entrust my DNA to this type of business practice. I would not. Do not. Who know where it will end up. If they do this to your account, what can they do with your DNA?

Cancel your card. I am out 838.00 just for a hobby. Hopefully it is returned within a week. The bank said it was connected to a phone number, [protected], and the bank card VISA operator said they couldn't assist and disconnected me.

Sadly, this company was recommended to my by a man working in the Museum of Natural History in Washington DC while I was visiting with my children and were in the Pandemic Educational section. Ill let him know my experience when I return.

I entered a trial period from this company. When I tried to cancel it the site refused to recognise me and I was left trawling around trying to find a telephone number. This seemed impossible. I eventually was allowed to cancel, but now I find that the site has withdrawn over £90 from my account. If you are going to set up such a site you must make sure that the cancellation process is clear and in working order. You make the situation bad for other sites which are working honestly and well.

I got this message"

Dear Carolyn Y, ‎

This is just a brief update that your Premium subscription for family site has been successfully extended for one additional year.

You were charged $64.50 + $3.87 tax. The next charge will take place on June 3 2021 for another year.

You can manage your subscription at any time using the My Purchases page.

I never received an email confirming my free trial and now I see that you have now taken money out of my account. On further investigation I found my email address was altered (a mistake I wouldn't have made I have been using the same email address over 10 years) I tired to create an account on the 6th may for a 30 day free trial, it has been 16 days and you have charged my. I don't know if I am more angry or upset. It is my sons birthday in a couple of weeks and if its not bad enough to have a birthday in lock down the money you have taken was to go towards making a child's birthday as special as possible. Please can you help to look into this as quickly as possible and refund the monies taken straight away.

No emails seems to be responded to.
Also the number is saying not available

Thank you.

account ID: [protected]

I could not access any of the pages - nothing worked properly for me so I cancelled within an hour of signing up once I realised it was not working for me. I see that you have now taken money out of my account. Please can you help to look into this as quickly as possible and refund the monies taken straight away.

No emails seems to be responded to.

Thank you.

I have been trying to cancel 2 free subscriptions for about a week, that I don't want but this as been unsuccessful. I only wanted the dna kit- not anything else as they were gifts. It looks like the money as been taken out of my account for a service I don't want.
I cannot afford this and need the money refunded as soon as possible as I am not working at present as my job as been lost due to the Carona Virus Pandemic. Please help

Shockingly, MyHeritage took unauthorized funds needed for my rent, food and medication on March 25th, 2020 during the covid-19 pandemic while I'm sick and isolating at home and have no income. This is appalling behavior. When I contacted them immediately today on March 26th after seeing this unauthorized withdrawal from my bank account, considering I did not knowingly sign up for any type of renewals, they told me they would have someone call me back in 3 business days. This is totally inappropriate and completely mercenary. The money should be refunded immediately with no questions asked, considering this is literally a time of life and death. I have no other funds in my account to pay my rent, but apparently MyHeritage doesn't care if people can't keep a roof over their head or buy medicine and food in the middle of a global pandemic. I want this money returned immediately.

March 23, 2020 at 11:01 Moscow time, 20, 261.50 RUB were debited from my bank card unauthorized. I did not give permission to write off money from the card and did not issue any subscriptions for 2020. I received a notification in the mail that the money was debited. I'm in the hospital and there's such a blow. Customer number [protected].
Refund me in full.

Today I have just checked my bank account. £113 has been taken from my account. I did not sign up for that, I would never agree to that.
I would like a refund please. You have left me short on cash now!
I had no warning no email. It is simply not right that you can just take that much money off someone. I would like to tall to someone about this.

Last evening, just received an invoice for 117.81 EUR (50% off, ha!) for a one year subscription to their website services and the money are already missing. I understood from the start that they have an aggressive marketing strategy, but this is shady!

They simply took money from my account after a one month trial version which started when I bought a (second) DNA kit - I completely forgot about it. But I did not receive any notification that the trial period will end soon, so I could have canceled it.

I did not use the services, nor do I have any use for them in the future. Just arrived home from a ski trip and saw this. The UK phone number they gave me is constantly busy.

I want a full refund, the cancellation of the subscription immediately, and I want the company to delete my bank details.

I purchased a DNA Kit and within 20 minutes found out my dad (who I was purchasing this for his birthday) had one for christmas. I called on the number on the website and was on hold and was 4th in line. 20 minutes later still 4th inline so left message to be called back. No call! now I have a note saying my kit is at my local post office for me to collect. I feel I tried to cancel in a reasonable amount of time and now have an expensive kit I no longer need! I am angry as I tried to contact Myheritage by phone and that is the only option there is...no email or chat!

My name is Maher Barakat Kysoun . i received an email about myheritage and a payment. I ignored the email and have now found that my credit card has been debited 191, 04 USD‬. I have not used this product and do not wish to use it.
There is no reference or customer number and the emailed states a renewal notice. I am requesting a full refund. thank you
copy of email pasted below.

Dear Maher,
This is just a brief update that we've successfully received your payment. We've extended your Data subscription for one year. You were charged US $191.04.

You have continued access to all historical records in SuperSearch, and all Record Matches. We thank you for supporting us and wish you success and pleasure in using MyHeritage to research your family history. The next charge will occur on January 21 2020.
All the best,
MyHeritage team

Maher Barakat Kysoun
myheritage Account number [protected]

Hello,

I got notified that a payment was made from my bank account for annual subscription, but I'm not going to use those benefits, just wanted to take a dna test. Maybe I can get a refund? Coudn't find any email adress, where can I can I send you all information, so I am writing here with hopes, that somebody could help me. I add a payment screeshot and invoice that was send to me. If you need anything more contact me via email justina.[protected]@gmail.com or [protected]@gmail.com (myheritage.com account email)

Regards,
Justina

MyHeritage.com clearly state on their family tree website that the phone line for Customer Service in Ireland is open 24/7. I tried to phone them today and I got a recorded message saying that 'in honour of the holiday we are closed. We will re-open again after the holiday." Today is 8 January 2020. Today is not a holiday in Ireland, it is a normal working day. They should not publicise a feature like 24 hour answering if they are not prepared to implement it. The voicemail did not specify when this imaginary 'holiday' would be over.