Menu
For Business Write a review File a complaint
CB Credit and Debt Services MyScore.com Unauthorized charges / false advertising
MyScore.com

MyScore.com review: Unauthorized charges / false advertising 78

K
Author of the review
5:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was told I needed to sign up for my free credit report when I applied for a loan and it asked for my CC#. I tried to skip the CC part but it wouldn't let me so I entered it into the box. I never got my credit report but they charged my account that day for $1.00 three times and the next day they charged my account $28 (that was last week) and they charged me again today. I called the number for customer service and immediately got told (by a computer) to please hold for assistance and then nothing at all. I waited on the line for over 15 minutes and no one ever came onto the line and no automatic messages either. This is bs so I am going to have to get my husband to contact the bank and try to get to them that way. My next step is to file a claim against them for the $70 they cost me in overdraft fees and the amount that they took out. I sure hope this gets my money back!

Update by Korbl
Jul 28, 2014 1:46 pm EDT

Update: I contacted them on the phone and they agreed to refund the $28.95 but they they won't touch the now $95 (one of my $5.00 bills came through and couldn't be paid) in overdraft fees that their two transactions costed me. -_- They said they never offer free anything and that people are stupid for signing up for their services without reading the "fine" print. Yeah, real nice business policy there...steal someone's money and then tell them they are stupid. Lesson learned and I will be telling everyone I know to stay away from the company all together as well as filing complaints with my bank and the Better Business Buereau.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

78 comments
Add a comment
J
J
joker51
Omaha, US
Dec 20, 2013 1:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i spent a 1.00 for my free credit report, not only did i not get a credit report but they charged me 28.95 the next day

O
O
owie612
Bloomington, US
Dec 30, 2013 1:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just called them at [protected] and got my money back.

N
N
NicholeJ36
minneapolis, US
Dec 31, 2013 10:43 am EST

I was charged extra charges on my credit card they have been trying to take money off my card the whole month of december and different prices i am disputing this matter with my bank.

K
K
kayla0916
Marion, US
Jan 16, 2014 9:24 pm EST

I spent a dollar for my credit and now they take $28 a month and sometimes twice a month

M
M
MARY ll
Warsaw, US
Feb 04, 2014 6:45 am EST

I have the same complaint, I got what was supposed to be a free credit report and now they took $1.00 out of my account plus now I see they took out $28.95 out this month.I don't understand how they can do that.I'm calling today to get my money back, and canceling whatever they think they are doing. Don't fall for anything that they say is free, it's not believe me.I hope this helps somebody else.
Mary

R
R
Randy R Cox
Peoria, US
Feb 11, 2014 7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I want payment to stop being taken off my credit card this was to be 30 day free trail do not want this service stop taking out payments thank you

A
A
annmarie52
oaklawn, US
Mar 12, 2014 6:05 am EDT

also my money was taken they said free trial and they took it out one dollor then they took 29 dollors with in 4 days this is the people who took it off my card GLD MYSCORE [protected] / [protected] it was on my statement thisDate Description Amount
03/12/14 GLD MYSCORE [protected] / [protected] -$28.95
03/04/14 GLD MYSCORE [protected] / [protected] -$1.00 is a scam some one need to check into this or they wil keep it up

M
M
meanie5633
US
Mar 29, 2014 4:22 am EDT

if you want your money back call [protected] i just got 120$ back

J
J
jericho0216
Powhatan, US
Apr 15, 2014 9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

These people have taken multiple unauthorized charges out of my account and I want it back. How do I get it back?

D
D
D Stone034
Vancouver, US
Apr 23, 2014 2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recvd an email that indicated I was awarded a "Free Credit Report for today only" so I decided to take advantage of it. I created the account, as asked, and also in putted my CC # but was told NO CHARGES WOULD BE MADE! I attempted to move from one window to the next to recv my report and got NOTHING! So, I called... and they told me since I signed up for an account with them, and gave them my CC #, then it was up to ME to call back within the 7 day's to cancel my account and not be charged anything. I explained the situation... told them they need to check into their web site and they gave me a refund!

H
H
Hannah12345
Athens, US
Apr 29, 2014 9:30 pm EDT

They have done the same thing to my BF and I just started watching everything on our account because i just started paying bills online. He has been trying to get a loan and it did same thing to him. It said it only cost a dollar and then I checked account tonight and they have taken out the dollar and then on separate withdrawal of $28.95. I sure hope they dont keep doing this! Def. reporting it tomorrow.

J
J
judy moody
ripley, US
May 01, 2014 8:38 pm EDT

i signed up for a one time score rating. i did not want to join their company.

thanks,
judy moody

H
H
happy12
u, US
May 02, 2014 2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just purchased a bedroom set for my son from the Brandywine, MD location. We paid cash and I was promised a free TV was with my order well when he went to pickup the furniture we was told we never wanted the tv. I told them they are all liars and we want ur $1200 back well they wanted to keep 10% for canceling so I told them since they are holding onto our son"s bedroom set and our money, we filed small claim on the company. Now I am talking with a lawyer to file a class action lawsuit and I wanted to see how many people wanted to be apart of the lawsuit. Plz email me at Lscalder84@gmail.com.

C
C
carrieann123
US
May 31, 2014 3:32 pm EDT

I never signed up for it and GLD MSCORE has taken $118 out of my account and has apparently been taking out $29 at a time that I didn't know about, until I couldn't pay my bills. I talked to my bank representative who solved the problem, but how do I get my money back? The bank says it's on record that I consented, when I had not, so. I can't fight it. What can I do?

O
O
oneveryfrustratedlady
US
Jun 11, 2014 6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had a "FREE" offer and it stated that I would see a 1.00 auth but it was just to verify the account... They charged 1.00 and another 28.95 and then when I tried to cancel they wouldn't cancel kept trying to get me to stay on for another month or a different amount. I had to ask in one phone call about 14 times to just CANCEL the account completely. I figure if they don't cancel though this is the 2nd time I've called AND WAITED ON HOLD MORE THAN AN HOUR 1:06 to get a person I will have to just cancel the card they have the info on. It's ridiculous. :( Very disappointed.

D
D
Deb04
Belleville, US
Jun 21, 2014 3:20 pm EDT

Same thing happened to me and i had to get a new card

L
L
Lavonne714
Pewee Valley, US
Jun 23, 2014 1:11 pm EDT

I have no idea how the company got my credit card information. I have never requested a free online credit report, nor have I applied for an online loan. In fact, I never even heard of the company 'gld myscore' until today when I saw them all over my credit card statement. However, for more than 6 months, every week- to every other week, for two days in a row, my credit card is charged $1.00 each time. It took so long for me to even realize I was being billed for this fraudulent charge because I do not use my credit card very often. What I am concerned with is if they are actually running a credit check on me each time they bill me. If so, what could this have done to my credit and does anybody have any idea how would I go about getting it fixed if it was damaged as a result of what gld myscore has done?

S
S
sklinger
Citrus Heights, US
Jul 09, 2014 1:46 am EDT

i am also a victim of this scam, is was a $1 fee, and they keep charging it over and over. and I have never applied for a loan or credit. I have no idea where it came from. How do i stop it?

D
D
danamoore
Winter Haven, US
Jul 26, 2014 9:31 pm EDT

I think these liars need to just be put in jail for all the fraud they have done. I hear credit Karma is free no CC NEEDED. IF you are having problems call the number they give, they may answer or not, at least you tried. If that does not work go to your bank and let them know about this fraudulent company. The bank may be able to help.

W
W
william44
Garden City, US
Sep 17, 2014 11:29 pm EDT

Yep this is a bunch of crap, I did a free credit score trial for a 1time fee of $1.00 they charged the fee and on top of that it charged my credit card another $9.00 in fees for what they claimed was a trial period end date! However when I initially did this it said 30 day free trial it was only 7 days until they started racking up the fees! Talk about a big pile of Bull I have spent the last 3 1/2 hrs sorting it out! Luckily I have capitol one! This is not a way to do business at all!

E
E
Edwin D
Calhan, US
Oct 22, 2014 12:27 pm EDT

Do not use them, they do not issue refunds, even if you are not satisfied with their service!

E
E
Edwin D
Calhan, US
Oct 22, 2014 12:29 pm EDT

Do not use them, they do not give refunds, even if you are not satisfied with their service.

Z
Z
zanderrand
Conway, US
Oct 29, 2014 5:24 pm EDT

Have been trying to contact MyScore for over 2 months. The number on their website doesn't connect, get dead air and then a fast busy signal. Called the number listed on here that someone posted and it is a fax machine. Looked up MyScore LLC in CA and called the business number listed and that also is a busy signal. I sent them a letter requesting that this be cancelled when the first charge came out of my account immediately and I couldn't reach them by phone but am still having the charges taken out and cannot confirm that they received the letter I sent since the phone numbers do not work. My bank will work with me to get the charges stopped but that is going to cost me an additional $25.00 and is only good for a limited time and after that if charges start coming out again I will have to pay this fee again and be out even more money. So frustrating.

A
A
Audrey Kemp
Calera, US
Nov 20, 2014 11:12 am EST

Well, they are now taking $38.95. My husband signed up for it and they took the $1.00 out and then the other charge this morning. Thanks to this post, I was able to give my husband the number and now he can call and get our money back. If they do not return it, I will not be a very happy person!

C
C
charles messer
DuQuoin, US
Nov 21, 2014 12:31 pm EST

They keep pulling money out of my Account... I asked them to stop and they won't I got two charges of 35.00 dollars then another 30... what the hell is going on I tried that number didn't work any other numbers please..

T
T
tyiesha23
Newport News, US
Nov 26, 2014 2:02 pm EST

these people took 28.95 off of my card when it simply says 1 dollar. how do i cancel my membership or whatever

P
P
Penny Shultz
US
Nov 28, 2014 3:28 am EST

these people are raking in the money big time from unsuspected people and its a shame. I just spent 2 hours on the line with them, they are refunding my money! Sad part is, it was my grandson's child support money, that his father rarely pays, I haven't used the card since April, until the 26th, I never signed up, and never put my card information in for nothing...I asked if they could share their secret of how they do that without being arrested, as I would like to get rich too...however, not at the expense of someone else's misfortune...call the number [protected], ream them a new [censored] like I just did...they are located in Florida, shoots, they are warm and rich, while I'm cold and poor, and need to make other arrangements to get my grandson his Christmas presents until my new card comes. Hope this information helps some more of you all out!

Y
Y
YkY
Mesa, US
Dec 04, 2014 1:19 pm EST

They charged me too, but I called [protected] and got a refund without question.

Try [protected] and good luck!

A
A
amml
morrison, US
Dec 05, 2014 2:10 pm EST

they took out 59.95 from my account without me knowing. i did not sign up for anything. i called [protected] and had no problems with them issuing a refund. they gave me a confirmation number as well and an email within 48 hours.

P
P
p.s.masurkar
IN
Dec 18, 2014 4:33 am EST

Please note there is an unauthorised deduction of amount Rs.64.13 and Rs.1914.16 from my account on Dec 10, 2014 and Dec 18, 2014 at 16:49 hrs 13:37 hrs respectively. This transaction is not done by me.

T
T
TaraE
Fort Worth, US
Dec 20, 2014 6:18 am EST

I signed up for free c credit report and they charged me a dollar but tonight when I looked at my account they had charged me again flute 28 and I'm not understanding why? So I need to know what to do

M
M
Michele Phillips-Wood
2222 N. Lynhurst Dr., US
Dec 20, 2014 7:14 am EST

I don't know who or what this company is nor do I know why they've took money out of my account. I would like to know how I can speak with someone. I can never get through to talk with any one I seen charges on my debit acct statement

M
M
Munstr3
Sedona, US
Dec 22, 2014 7:43 am EST

They charged me too, but I called [protected] and got a refund without question. You should try that too. Good luck!

M
M
Myrna Orraca
PR
Dec 26, 2014 10:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I do not Authorized the charge of my credit card $38.90. They Do not send a massage about the subscription and the cost. when I check My Account of my credit card I see The Charge $ 38.90 Unauthorized. I want to CANCEL INMEDIATELY.

K
K
Katrina Hatton
Lonoke, US
Dec 27, 2014 10:30 pm EST

Someone took 29.95 off my card without my permission and I had bills I have to pay with that money. I need it now

W
W
WilliamsV
US
Dec 30, 2014 4:23 pm EST

This company is a RIPOFF! I cancelled my account, weeks later they charge my credit card! I ended up with overdraft fees because I was not expecting anything to come out of my bank and I didn't have enough to cover it. They refused to pay me back! They said their system does not allow to pay back the overdraft fees.

J
J
Julie Pacheco
Brentwood [Contra Costa County], US
Jan 01, 2015 4:27 am EST

They sold money from my card too! $38.90 & I want it back!

C
C
Carroll Gilliam
Hot Springs, US
Jan 12, 2015 10:35 am EST

discovered large deduction from card on Dec 31, 2014. Not even one email from this company GLD MYCORE. How do I recover my money?

P
P
pommedeterr
washington, US
Jan 12, 2015 1:13 pm EST

Try calling [protected]. That got me a full refund and they did not ask any questions

P
P
Pennythreadful8
DC, US
Jan 20, 2015 2:41 pm EST

Did you try calling [protected]. I got a full refund when I called it

  1. MyScore.com Contacts

  2. MyScore.com phone numbers
    +1 (855) 492-0879
    +1 (855) 492-0879
    Click up if you have successfully reached MyScore.com by calling +1 (855) 492-0879 phone number 0 0 users reported that they have successfully reached MyScore.com by calling +1 (855) 492-0879 phone number Click down if you have unsuccessfully reached MyScore.com by calling +1 (855) 492-0879 phone number 0 0 users reported that they have UNsuccessfully reached MyScore.com by calling +1 (855) 492-0879 phone number
    Customer Service
    +1 (423) 244-0167
    +1 (423) 244-0167
    Click up if you have successfully reached MyScore.com by calling +1 (423) 244-0167 phone number 0 0 users reported that they have successfully reached MyScore.com by calling +1 (423) 244-0167 phone number Click down if you have unsuccessfully reached MyScore.com by calling +1 (423) 244-0167 phone number 0 0 users reported that they have UNsuccessfully reached MyScore.com by calling +1 (423) 244-0167 phone number
    International
  3. MyScore.com emails
  4. MyScore.com address
    169 W 2710 South Circle № 202A, Saint George, Utah, 84790, United States
  5. MyScore.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024