Nannies Dubai
Reviews and Complaints

Hi, I confirm what I read. They took me 5250 aed and no nanny. Disaster, robber, horrible discussion.
They did not respect the contract, they send you no competent nannies, young, more interested by their mobile than my daughter. I have choosen one nanny, she spoke english during the interview and when she came to my home, nothing ! A nightmare. I went in the police station, they have tried to contact them, nothing now, I transmit the case to the court.

I registered with Nannies Dubai in Oct 2018 by paying a deposit fee of AED 3000/- and also signed an agreement on refund of deposit fee upon failure to provide services.

The company mention its office as Gulf hr solutions in jebel Ali which is actually fake as there is no such office and the coordinator said she operates from Ras Al Khaimah

I understand that they collect an employment fee from the job seekers also and send unsuitable candidates eg who have been staying illegally in the uae, no erederences, and we have to pay for the transportation in addition to this. Funniest part is out of 10 scheduled interviews you are lucky if one turns up and even if they turn up.. well let's not go there!

My advice from this bad experience is not to have any dealings with this
Company. They just com you of your money and play around. I have read similar reviews about them in this group

Thanks

'NanniesDubai' are very unprofessional agency, who provide services which are not matching what they actually provide.
I asked for a nanny for my child but all of the candidates was mostly Maids not nannies at all - who couldnt speak English at all and how to take care of a child.
Not telling that my so called nanny left after 10 days knowing that i was here alone and i had to work. and still i dint get any replacement from NanniesDubai since almost 2 months already. Now they just ignore, very rude and obviously they not gonna refund their agency fee.

I'm reporting an agency supposedly providing nannies and domestic help.
The manager called Julia Lutsenko send you some videos and resumes, she asks for a payment in advance of 5, 000 AED + VAT but then she doesn't send the selected candidates, doesn't answer the phone anymore and send at your home without notice some random women.
this is clearly a scam and i'm going to take further legal action to prevent this company doing such business anymore.

My experience with Nannies Dubai was the most unpleasent. Before signing up with Nannies Dubai I clearly expressed my requirement. In addition I had mentioned that the maid should be an Indian, above the age of 30 years (since Indian consulate does not allow hiring of Indian maids below 30 years) and should know to communicate in basic English. Julia acknowledged this request on 29/Sep/2018 and said she has dozens of candidates who may fufill my requirements and asked me to pay Dhs 3150 (including 5% VAT) as agency fees. Being impressed with her salestalk I paid Dhs 3150 to nanniesdubai on 29/Sep/2018. She also mentioned that her recruitment coordinator by the name of Winie will liaise with me for my search of a suitable maid.

I started facing problems immediately on 29/Sep/2018. Winie forwarded me 3 CVs of maids for me to shortlist. I shortlisted one maid, however, the next day nannies dubai sent another maid (not the one I had shortlisted) to my house for interview.

On the same day 30/Sep/2018 they sent three more maids to my house for an interview. However, two of ladies were qualified as nurse and clearly mentioned that if they get opportunities in hospital, they will quit the job as a maid. The third day who came for the interview was below 30 years of age and was looking for a teacher's job.

On 01/Oct/2018 they sent a Nepali maid who did not made any eye contact during the interview and I did not find her capable enough to look after my baby.

On 02/Oct/2018 they again sent an Indian lady who was qualified as teacher aged 21 years. She was not informed that she has been sent for a maid's job. This was shocking to me as well as the candidate.

Hence, I tried to get in touch with both Julia through phone and email on 02/Oct/18 about my intention to withdraw myself from their services and requested for a refund. I did not receive any email response from Julia and hence I made and attempt to call Julia again on 03/Oct/18. She did not respond in the first attempt and in the second attempt she responded and told me that she is in the middle of a meeting and that she will get back to me in 30 mins. After waiting for 2 hours for her phone call, I called her again and narrated my grievances. After listening to me for a while she again rudely said that she is in the middle of something and hung-up. When I called her again she said that she will not give me any refund and that I am free to take legal action against her.

This company has taken my money without providing me the services they committed to deliver. I would urge to beware of this company if you are in search for a maid.

Dear Compalints board,

Please can you remove the name limiah haroon from complaints board, had been a former employee with Nannies Dubai and it was illegaly operating in the UAE. I had resigned and the owner Julia Lutsenko had tried harming my reputation in the country so I am not able to find other jobs.

This had become a criminal court case and the owner Yulia was rejected an appeal to her case at the supreme courts

please remove my name.

This company scams you into paying 3000dhs for random candidates who have their CVs on Dubizzle and Facebook.

Most candidates do not show up for the interview and the few who do are unqualified

They are clueless, given wrong info, and a few of the maids/ nannies are illegally residing in Dubai or runaway maids.

However, it seems alot of the candidates are scammed out of their hard earned money just to secure an interview.

The Russian boss has a lot of question marks around her. And her staff are simply rude with a change of attitude after they take the fee.

They do not even have a landline and only deal with gmail accounts and which is very shady.

Please double check with dubai police CID incase this company is human trafficking in Dubai.

this nannies agency should provide you a professional nanny for short or long term. They are making their business by taking fees before the process.
Then you have to pay directly the nanny.

My experience was... a disaster and scary !
scary to see how special agencies for babies and children can act and manage their business.

First, They send me a first lady who was not the one we agreed on without noticed me.
I was very suprised and annoyed because I discuss a lot with de coordinator to choose the good nanny for me as she will have to take care of a 6 month old baby.
My surprise was Bigger when I understood that she was not even part of the company... but sent by « a friend of the agent  » !
She didn't understand really what she was doing there.

I complain and finally get the nanny I had selected.
It was ok but not the level of professionalism I expected. But I was just for 2 weeks so I could deal with it.
At the end of the day, I found out as well that working in nannies dubai agency is not her only job.
Usually she works in a « bar/restaurant » ... I tried to understand better but it is very confused.
Anyway, the day before she just didn't come back ! No reason, no notice, nothing !
of course nothing wrong happened which could justify that she didn't com me back. I am very respectful person.
Then, I contact the agency, I tried to keep my calm and simply ask them to refund my money.
Of course they didn't!
Of course it is impossible to reach the head office
Of course this company is like a ghost company with a nice website.
I write this complain to avoid other parents to make the mistake I made.
This agency is sending girls who are not real nanny.
They can even send girl they don't know at all and could be from everywhere and anywhere.
I hope as well they will have a control to clarify the way they are working.
Thank you for reading

They charge you 3000 dhs to provide you with the your desired and wanted candid, but they send you at begining of the day some random CVs which most of them are not what you asked - most of them dont show up and some time some one else comes for interviews - very bad candidates, basically they search in internet and just call them to come to you, thats all what they do !
They send you CV to look through, you choose but at the end some one else comes, I really didnt understand why they send you CVs ! Most of the candidt they only know them same day through phone and not through carefully selected !as they promise you .
They promise they will replace you if the maid leaves but thats also not fullfilled by them,
They are totally unprofessional and I think by paying them 3000 you are just wasting your money .
I have met some other families also with the same problems and complain from this company so I decided to write here so at least others would be aware!

This company charge 3000 dirhams to supposedly find you a professional nanny in Dubai. However the CV's are not vetted and the company gives out your address and phone number to people looking for work with the promise of an interview, this is whether you have seen their CV or not. After complaining, the owner named Julia responds with abusive messages and refuses to pay fee back to clients. A very unprofessional service and even worse potential 'nannies' who some don't even have basic child care experience. Mothers be aware of this company as they are not acting in the best interest of our children.