Nasty Gal
Reviews and Complaints

I ordered a couple of tops and a pair of shoes using usps priority delivery to the uk. After waiting 10 days I looked at the tracking form and noticed my parcel was being held for 'payment charges'. I eventually found out that I had to pay an extra £96.84 on top of what I had paid for the items and delivery. This was a customs duty and import vat which the website does not tell you how much it can come to. I would never recommend this website to any overseas customers.

This is such a ridiculous website and I have had enough of it that it is not even worth anymore of my anger or time and effort to write a review of which would be essay worthy. All I can say is, they obviously like to make a large profit and mess customers about. Don't even get me started on it, I could rant for ages.

The overall aesthetic is slut and [censored], but nonetheless they sell some cheap monday items and some oversize tops/sweaters/jackets from time to time. I ordered an anorak and it was pretty bad quality. The front plackets did not lie flat, and the inside kept popping out because it was not lined or properly sewn to stay down. Impossible to iron.
Then I ordered a cheap monday bra and underwear. They charged me for both items but did not ship right away then I found out the bra was not available. They sent me the underwear but did not release the paypal hold on the total amount on my account, which ended up costing me over an hour of time on the phone with paypal to get back what I was charged for a non-existent bra that said it was available at the time of my order..
I also ordered a sweater which was supposed to be oversize. They had the model wearing an m/l but lied and said it was s/m. Also their models are always tugging and pulling at the clothes to hide their flaws. The sweater (haven knit) had an oval shape in the front knitted in a different pitch from the rest that just protruded and looked horrible. The sweater smelled so I hand washed it, lay it flat and it smells even worse like a dirty animal - so gross.
I wrote to them and they did not write back.
This site sucks don't ever buy there.

They have a great selection of fun items, but it seems to me they spend way too much time Instagramming in Paris and bragging about being "Nasty Gals" (so demeaning) and not enough time doing their jobs.

I returned one of my two shoe purchases, and it was received by them on Sept 25th. TWO WEEKS later it still had not been processed, so I called and was told they were behind & it would be processed "the following week". Which it was...sort of. My order status updated, but guess what? No money. A full week from it being "processed" I called again and asked where my funds were. Because they had just moved their warehouse (which, I understand is a legit excuse for the physical processing to be delayed, but should have NOTHING to do with financials) she stated it would be another week before funds were returned. I said I wasn't okay with this and wanted to speak with someone else. She kindly put me only hold and returned saying my money would be put back on my card today. Thanks, but...it shouldn't have taken that much harassment to get my money back...a month to process a return is not right!

And considering the reviews regarding this matter are pretty consistent, warehouse move or not, maybe they should change their FAQ's that state returns will take a week...

For this being the first time ordering from nasty gal, let me just say my experience has been horrible. I placed an order sometime after midnight and realized I should have ordered a size down. So I called the minute they opened that following morning to make the change as quickly as possible. I was told my order had already shipped? Okay well that was fast but my fault from the beginning for not ordering the right size. Whatever, I was okay with that and waited for my package. I never got a notification that it shipped until the following day though, so I definitely felt I was lied to due to most company's notifying you the day of. I received my package, and yes I needed the size down so I promptly sent back my item. My tracking number told me it got to the location within only 2 days. However after waiting a week and receiving no notification of my return I was worried and called. They told me they have been very busy and it was probably just sitting at their warehouse with a bunch of other returns and it might take 2 weeks instead of 1 week to process this. Um okay. So finally 12 days after my item had been received at nasty gal, they sent me an e-mail saying it was returned. But the wait doesn't stop there. Their website states the return will be refunded with in 2-3 business day (as our banks may take that long to post them). Well it's been over 5 days, my bank has not posted this nor knows anything about this refund coming through, and so I call nasty gal and I was told that they are unsure as to why I received this e-mail because, in fact, my item is still "processing" and has not even been returned yet! Are you kidding me? As of now I am still waiting to receive my money back from this purchase due to the many faults of nasty gal. Oh and the customer service reps take forever to get a hold of - I had to leave messages and was told i'd be called back due to their "overwhelming" returns. No one called me back though, I called about 5-6 times until I could finally speak with someone. Not surprised at all that so many people are returning their stuff. This site sucks and it's a shame that even though their clothes are cute I will not be going through this process again. I will shop elsewhere.

Caveat emptor. (buyers beware for those latin nerds out there.) I am writing this because I am a person who believes in improving companies, especially those who seem to have potential. So far, my experience with nasty gal has been regretful. Out of the $360 dollars I spent two days ago on clothes I was very excited about only two items came out to be reasonable for their price and quality wise. That was the bra-lette and a lace shirt. One of my items was cancelled, unbeknownst why because online it says they are still available. When I contacted customer service, I was greeted with someone much less than friendly, who refused to provide me help besides helping me "re-order" the product, a task I could simply fulfill myself. But I am glad this item got cancelled because it is one less thing I need to return. The other dresses I was very excited about turned out to look nothing like what they do online, even before I put them on. Bottom line my experience wasn't satisfactory. The quality for the price was terrible; I could find better quality at forever 21 for 1/4 the price. I am so upset with this company, and so annoyed at the fact that I spent so much money, and honestly it was just crap. I will not be shopping here in the future, and i've already told my friends who were excited about the "collection" to forget it. But, on a lighter not, I do wish the company good luck in the future. Maybe if they were less focused on their indie-# "image" and put some thought into the clothes and the customers, they would be very successful.

I ordered a pair of shoes from nasty gal. They shipped it on june 18, according to the usps tracking info. There was no update to the usps tracking info for a week. On june 24, they processed my 'return'. Except, I never received my order in the first place, so how could I return it? I contacted them twice and received two prompt but extremely unhelpful replies, offering no explanation as to why this occurred. Will not shop at again. Too bad for them, I spend a lot of money on clothes.

Nasty gal is horrendous, for anyone who is ordering over from another country, they fail to expand on the true charges of the fees and taxes leading me to add on another 40pounds on to the 25pounds delivery charge which said it will be there in "5-6days" which ofcourse didn't. The package did not arrive within that time period... 2weeks later and I am still waiting, but to my surprise I have just been informed by the tracker that it is being held in depot until I pay this unknown charge. Its really not worth all the hassle, I have been a victim of this companies false advertisement. I am kindly warning you all not from america, do not do it find another shop that you can trust.