National Pen
Reviews and Complaints

I am not 100% sure, but I ordered 50 pens from them online. Now I get a call from my credit card company with other charges that I have not made online. I rarely use my credit card, only around the holidays. Since I ordered these pens, I have 5 charges on my credit card that I did not make. The credit card company had to cancel my account and are issuing me a new credit card. These charges were made in the last 2 weeks. Coincidence...I am not sure about that.

This is the worst company I have ever dealt with. They delivered our pens late. When they came there wasn't enough ink to write two sentences. They agreed to refund our money but have since never paid despite dozens of calls. Instead their collections department is calling everyday even though we stupidly paid already. Don't use them ever.

The same thing happened to me - pens delivered that I had not realized had been "ordered." I mocked up something and went through the steps to get a final price including set up, shipping, taxes, and any discounts. Seeing that the actual price was more than double what was advertised, I closed out of the site. Without any credit card information or final approval, National Pen went ahead, produced and sent the product with an INVOICE based on the information they had apparently purchased from a 3rd party seller combined with whatever they gleaned from my internet visit. . In my case I had signed up for raffles/prizes at a trade show and ended up with a sample pen and coupon saying I could get 50 inscribed pens for $19.00. Just through checking that out on their website, I ended up with 50 pens I don't really need and a $56. bill. They even claim I set up an "account" with them. Customer service reduced the fee by $15 but would not allow the pens to be returned. Looking on line, I see that many people have problems with National Pen. Be careful!

They sent a sample which does not work. Have tried to help them out by contacting them with this information - by email (undeliverable when sent to their posted customer service email), by phone (either get endless music or they hang up on me), by chat (no answer). Will never order from them again.

This company not reliable.I am still waiting for my order that was placed on March 12, 2012. I sent them an email asking about my order, respond was that they were out of something, and my order will be in progress now.Honestly I don't know if they can be trusted? I am not sure if I ever will get my order. Do not order anything from this company.YOU WILL REGRET IT BIG TIME. I ALREADY DID.

I placed a small orders of Pens from National Pen Co. LLC. The order was small as I wanted to see an actual sample and be able to "test it out" before placing a larger order. In the following 10 days after arrival, they have been received well by everyone who has received or used one. I have no complaints about the product at all. It's sad that I won't place a larger order with this company again, the reason being as follows...

The order and invoice arrived February 24-27 in 2021, I'm not positive about the arrival date as I was not back in town until the 28th. I wrote a check (# ---- 1530) and mailed it to national Pen Co. on March 1st, the first day the mail ran after I received the invoice and pens. On 3/11/21 I received a call about an open invoice in the amount of $68.67 and did I want to settle it today. I was quite irritated as I knew that I had written a check to pay for them and mailed it out on the 1st.

The more I thought about it, the more upset I got, that less than 13 days since receiving them, they were asking for money, which by the way I had already sent. A supervisor from some collection company in the Caribbean was supposed to call me back. It hasn't happened as of this writing. I called a reorder number from the invoice, a customers service number, and left a voice mail with the listed President. The message was all the same, you can't insult this customer and keep him. That I would never order from National Pen Again! And lastly, that they needed to get rid of their "collections" in the Caribbean.

David Galleano
Madera California

Wow I will never use National Pens again. I ordered online pens and nail cutters for giveaway items for a conference we are going to and Paid RUSH delivery . They sent the pens (Which was the first item on the order) but the Nail cutters ( which was the second item on the same order of paid RUSH delivery )were sent out for production a day before they were scheduled to arrive at my door step . I am however Thankful that the gal let me cancel the order of Nail cutters She said the nail cutters would not arrive till Friday which is the last day of our conference but what good is that, I needed a promotional item for the conference and now its too late.
It was an item on their website that was a RUSH 24 hour item, available and in stock.
I will not be using National pens for any of our promotional items ever again! 4 Imprints has great customer service, always gets my items where they need to be on time and also corrects (at their cost) if any mistakes are made by them! Thanks for nothing National pens!

This company doesn't give a s*it about its customers. It is impossible to get an order that is correct with these immbosiles. So far, they have messed up my order 3 times. They kept charing me for a logo on the pens i ordered which were not even there. I told them I wanted the logos on the pens, and when they came, there was no logos but they charged me for them! for the 3rd time!
AVOID AND RUN FOR YOUR LIFE AWAY FROM THIS COMPANY. Most of the employees are true hill billy idiots with no education and are lazy as f*ck.

The pens we received are great. However, when we went to pay for them, we realized this company is run by either complete incompetents or crooks. Ordered online, tried to pay online: no dice. Called to get an invoice. Got emails and snail mail bills for different amounts. I paid the bill that was closest to reality by check because I didn't trust them with my credit card #. After the check cleared, calls kept coming in for the exact amount of the cleared check. Guess these folks don't want repeat business ... we would have been good, repeat customers. Instead, we go here for our promotional needs. https://www.promotique.com/

I just got off the phone with customer service, and now I see why there are so many 1 star reviews. My order came yesterday (or I thought was our order) only to open the box and it belongs to another company. I called to seek a resolution and was told they could not reach the customer that it should have went to in order to see if they have our pens. They called back today to tell me that the order would have to be processed as a "redo" and would take 7-10 business days, and they could include overnight air free. GEE what a bargain free shipping for an order that could be 3-4 weeks behind what I expected. I asked is there any way to rush it and give me a definite date because that would determine whether I would like to cancel or not. Christmas would be over then and the need would no longer exist. HORRIBLE customer service and lack of concern from the lady on the other end.

I wish I had read the reviews before I placed my order on September 26th, 2018. On October 2nd, I wrote an email to customercare@pens.com because I had not heard anything from anyone about my order. When after a few days I did not receive a response to my email, I called. A woman told me I should receive my order by October 11th. On October 8th I finally received the reply to my email stating, "The order was released to production on 10/1. Standard production time on this product is 10-15 business days. Please allow time for shipping". October 11th came and went - but having already learned i would not be receiving the order on that day, I was only mildly annoyed. I called again today. I did not know it would take such a ridiculously long time to get my order. The woman on the phone reiterated that the order went into production on October 1st, but that I probably wouldn't receive it until around November 1st. Are you kidding me? Order placed September 26th with an estimated delivery date of November 1st? Would you do business with a company like this? Now, after waiting 20 days, I'm told I will have to wait 16 more? NEVER DO BUSINESS WITH THIS COMPANY!

I DO NOT RECOMMEND THIS COMPANY. I received an advertisement for discounted pens in the mail and decided to check it out. I started completing the online form but stopped when it came time to provide credit card information. I wanted to think about it a little longer before ordering. I changed my mind the next day and closed the window with the partially completed order form. Unbeknownst to me, the company filled my order and sent it to me. When I received it, I found an invoice for payment due for twice the amount indicated on their site. I immediately called National Pen and told them of the error and said I'd be happy to return the pens. I spoke to two representatives and a manager. They all told me the same thing, that the order was valid and I owed them the money. No refund or discount would be offered even if I returned the pens. During the times between these phone calls, I decided to check the reputability of this company and found many people experienced something similar. It looks like this company operates underhandedly and has low business ethics. Not only did I receive this order that I did not want, the information was incorrect on the pens. I tried offering several resolutions but was turned down on all. They refused to work with me. At this point, the ONLY resolution I will accept is a voided invoice

Just a summary:

Jan 28, order lost because they stated they didnt have the pens they prominently advertise online and bait/switch you to buy another product.
Feb 20, after complaint they EXPEDITE an order that still wasn't shipped for an additional 2 weeks.

Received order and it was WRONG. They stated it was my fault they misspelled the company name.

Company sent canned response to all inquiries sent, then after a negative review stated to send contact information. The next day they call to collect payment with no mention of how horrible their service is. Of course they state we have opened a "ticket" to investigate, surely to drag it along and cause a late fee and possible ding to my credit. Lesson Learned, they are not flexible and do not care about customers. They bait and switch you and it will end up costing you much more than you bargained for. BUYER BEWARE, go elsewhere and DO NOT do business with these folks.

National Pen is a fraud, I don't even know why i came back to order from them. They never deliver on time and never let you know upfront that items are out of stock. Never again! Order at your own risk...!

This company is a complete and total ripoff for anyone wanting quality advertising products at a fair price. They have prices in their ads then during checkout the "set up" fees and highly inflated shipping costs crop up.
I ordered some pens and magnets on the 9th of May. In that order, the set up fees and shipping added up to over $60.00. (2 small boxes).
I received an email from the company before I had received my merchandise. The email stated they would waive the set up fees and include $5.00 shipping for all orders.
I called their "customer service" to ask if I could be included in that special. The rude lady on the phone told me that they could not give me that special pricing because my order had already been processed.
So much for their claims that they will do what is necessary to make the customer satisfied.
National Pen Company should be avoided!

I was sent a stylus pen as a sample.
I called their call centre several times to ask if what I was ordereing was the same as the samples.
No it was not. They sent me totally different to what I asked for and when complaining they will tell you its your fault.
Cowboy company with scam ideas listened to the other complaints They will RIP YOU OFF just to penny pinch
listened to the other complaints
Word of warning. DO NOT BUY FROM THEM!

They offer GREAT $$ off and free setup and free shipping for new cus, but after setting up a pen u want and then order it they add Setup cost plus shipping.
I still ordered and then they I could get 100 pens for $49.00 and when u get ready to Order thay Add setup free $15.95 and shipping free Watch OUT
They are nice pen's but dont lie to me and then add 2 more charges to to the order.

Watch the $$ chg

i bought 500 pens from them a couple of years ago we moved offices and misplaced the box they were in
Just found the box and about 100 pens wont write i called the manufacture explained the situation & she told me there is nothing she
could do except place another order DOES SHE THINK IM SOME KIND OF SHMUCK does she think i have ink on my face
all i asked for was replacement blue ink the pens are brand new
we gave out a bunch of pens we received phone calls saying (WOW GREAT ADVERTISMENT HOW COME YOUR GIVING WAY DEFECTIVE PENS) are you to CHEAP to spend a couple of extra pennies and get some that write
i wanted to climb into a hole i was so embarrassed
abe 1-877 abe bulb