Navy Federal Credit Union [NFCU]’s earns a 1.6-star rating from 250 reviews, showing that the majority of members are dissatisfied with banking services.
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Ripping off my checking account
I was owed $78, 000.00 for over 5 years. Finally, it was paid into my password protected account, but I did not know it had been put in. 11 days later it was removed by the person who owed it, from my account. My account is password protected. It only has my name on it. It was ear-marked for identity theft. Nfcu allowed the person who finally paid me to...
Read full review of Navy Federal Credit Union [NFCU] and 4 commentsRip-off!
Navy federal credit union pulled a classic bait and switch on me. When I applied for the loan, the rate was quoted to me as 5.875%. Then they bumbled along taking their time on the approval, all the while rates were going up and up. By the time I could lock in, I had to pay a full 0.5% more. Then to make matters worse, just before closing, the rates went back down to the 5.875% they originally quoted me. I called and complained, but they wouldn't even fix it for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam and cheating
I have my account closed by nfcu when learned I filed a bankruptcy against them. My account is where my paycheck goes twice in a month and I need that account to pay my bill, buy food for my wife and two daughters, withdraw cash from atm's and to pay some other expenses. Now that my account is closed I don't know what to do to all of these personal business.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am surprised by all of these comments being made about NFCU. I have had my own problems with them but, I’m still surprised to see this many comments. I never guessed that there would be so many disgruntled people out there willing to write about their negative experiences.
NFCU has essentially terrorized me over the last two years (including while in bankruptcy). Frankly, nobody deserves to be treated like some of us have been treated. While I take full responsibility for not completely fulfilling my obligations, I've paid off multiple loans and paid thousands of dollars in interest to NFCU. Nothing justifies treating anyone the way that I have been treated. When my financial "crash" came I made it a point to call NFCU twice a week for more than a year prior to filing bankruptcy. I mostly called them so that they wouldn't keep calling my family members and harassing my neighbors.
One evening last year, at 9:30PM, NFCU sent a “door knocker” to my home. I’ve since learned that a “door knocker” is a collection industry term used for a contractor who places door tags onto the handle of your front door. These tags typically say that they want to speak to someone in the household. The “door knocker” pounded and kicked on my door so hard that, for a minute, I thought that it was a home invasion (I still have the dents on my door). I think that he kicked my door because the dents in my door are on the lower portion of my door. I was able to talk to the “door knocker” through the front door. He stated that he was working for NFCU and that I needed to call them. I told him that I had just talked to NFCU the previous day and that I was going to complain about his pounding on my door. He basically told me that nothing would happen to him and that he would not get in trouble because he was just “following orders” given to him by NFCU. I told him not to return to my home again and that I was going to call the police. He then ran to his car and drove away. While I was not able to get his license plates, I did call the Fairfax County police and gave a description of the "door knocker" and what had happened. They indicated that they would make a report and for me to call earlier next time so that they would have a chance to question that person at my home.
It was this incident that, not only scared the heck out of me but, caused me to realize what was actually going on. I had noticed that although I had been calling NFCU twice a week for 6 months or so prior to this incident, NFCU was still calling my neighbors and my family to harass me. They repeatedly called my in-laws, siblings and mother. I’m sure that they called others because most people would not probably want to add to my own embarrassment by telling me about their NFCU calls. At the time, I felt humiliated and too embarrassed to do anything about this harassment. I was (and still am) trying to focus my energy on getting a job. I did write the Chairman of NFCU to complain and explain my situation. My letter to the Chairman basically apologized for hurting the members of NFCU for not meeting my obligations and (most importantly) to ask NFCU to stop using illegal collection techniques to bully and harass me. I even wrote that I thought NFCU would collect more if they followed the law.
At this point, I have had it! I have gotten to the point where I actually feel ashamed for not standing up to them earlier. I've caused my family a tremendous amount of pain due to my economic situation as it was and is. It wasn’t right for my family to have to experience the unbelievable behavior associated with NFCU’s collection activities. All of my creditors had essentially cooperated with my financial situation except NFCU. NFCU is the reason that I filed bankruptcy in the first place! I didn’t have any money to pay anyone anyway! During bankruptcy, I had to submit to a deposition requested by NFCU (more NFCU harassment!). During the deposition the lawyer from NFCU kept asking me about my disabled daughter. That was unbelievable! I had essentially given up my ability to get a security clearance by filing bankruptcy and I was still being subjected to the wrath of NFCU.
At this point, My home is being foreclosed on (finally), I am broke, I have no job, I've got a disabled daughter who has substantial medical needs (she’s still wonderful and I wouldn’t trade her for all of the money in the world!), a wife and a son to take care of (they are also awesome!).These realities are NOT NFCU's fault but, I now have nothing to lose and perhaps I have learned a valuable lesson about how to appreciate what I do have (an awesome family and the sun coming up in the morning). I’ve also learned that one should never run away from “BULLIES AND THUGS! The pain and shame only get worse!
I've decided to remove myself from bankruptcy (I should never have filed in the first place!) and take NFCU to court to try to keep them from harassing others like they have harassed me. It's the least I can do for my own health and to give back to those who may suffer in the future. I'll spend half my day looking for a job and the other half dealing with NFCU in the courts. I will probably lose, but I will do a more honorable job of getting my point across and at the end of the day it’s the right thing to do.
My story is true and I'll put my hand on the bible to swear that it is (just like I will in a courtroom soon enough). I’ve got a bunch of faxes, letters (some certified) and all sorts of notes related to phone calls that will help substantiate the immoral behavior and treatment I received from NFCU. I ask that anyone who has a truthful story that they are willing to share about their experiences with NFCU to please contact me at nyquil762@gmail.com. You don’t have to talk to me if you don’t want to. You can just share your story in writing anonymously. I realize how embarrassing these issues are to communicate and I don’t think there is anything wrong with keeping them private. Some of you may feel better by just communicating your thoughts to me (kind of like writing a letter when you’re angry and then ripping it up when you are finished). I promise that I will not share your emails or our conversations unless you want me to.
And to anyone out there who works for this group of "GANSTERS” and or agrees with the behavior that NFCU has used to bully me and others", I'LL SEE YOU IN COURT! Thank you for your time and gob bless. Nyquil762 otherwise known as at Mark in Virginia. I’ll publish my full name after the lawsuit is filed.
Dear Mark, I have been having problems with NFCU for over 14 years, and I did my own investigation myself. I file a complaint 3 times, and I think I have hope for my last complaint. I have my heart broken for others, and our soldiers for their problems with this GANSTERS. Hey, I think their will be no problems get close to my problems. I finally find the facts on how NFCU play like a fool on me. I have no mercy for them, because they have no mercy for me for over 14 years. I think I found their tricks, and how they earn billions of dollars from their customers. It is a long story about my cse, and it is on going the investigations right now. To make it short this is my email:- lsgregg@cheerful.com let me know what is going on. with love, and God Bless
Dear Mark, I been sitting since 4:00pm to 10:38 right now working on my case with NFCU. Ater I email you then I read you story I cried, and could not stop my tears about your story. It happens to me and my Husband. I was so strong enough to hang in here or over 14 years, because I am so pis of for this kind of fraud etc, and I want to get them so badly. I haven't give up yet. I had a lawyer was working on my case, and NFCU stonewall me and my lawyer. NFCU called my step mother and father, mother in-law etc. I have a very bad relationship with my in-laws, caused by NFCU. Hey I have a lot of story to tell. My husband and I would love to communicate with you. My husband almost loss his clearance security, but anyway I did fight so, so hard and did not happen. Hey, I want you to visit scam report, and read my story there. I was crying then I pick up the phone and call my husband he works night. I read your story by phone to him, and could not stop my tears, because we were severely burdens, and live so, so poor over 14 years. I believed in God, and that why I am still breathing. He is my driver, protector, and my everything. I did not know how we made it to today, but because he directed me to a hope. If have time read consumer affair, and others. or what is going on today about our Beautiful America it is already covered with fraud by business, and so forth. Just wonder when they took a large amount of my hard earning they may involved in politics, and funding ISIS etc. NFCU took a large part of our hard earning, and a large parts of our lives. I tried so many of the regulatory agency for help, but nobody want to help. May be because who knows they may be all involve with the GANGSTERS collecting money like those leaders of our country. I am thinking I would like to write a book about my live with NFCU for over 14 years. I would love to share my story about everything what happen to me with my husband caused by NFCU. with LOVE, and GOD BLESS
they are doing this to many many hard working people, I can't see any reson that they can close one persons account becase someone family member messed up with a seperate account, even if you sponsored your grandmother or ssome other family member that person should be responseible for thier own bills not you. Unless you signed for them or something. I remember in boot camp they posted everyones access number on a board, gee anyoen could of remembered wrote down your number and opened thier own account. seems they should review that persons loan application and go after them not you.
there are closing my accounts to for no reason. i had a family member who messed up there accout and not today i found out that Navy Federal CU is closing my hole family accounts my brother and 2 sisters and parents becauseof 1 family member. also a lady bu the name of Terry Awtrey is a pain in the as_ she had me faxing my personal information to prove i lived at the address on file i send here about 8 diffrent pages like ID, Passport and Bills showing my address and jame. i faxed this to her about 5 or 6 times.to prove my address. after sending the info 2 days letter after leaving message after message she calls me this morning and tells me shes closing my hole family account because one family members account was over drown. so i called HR vice manager and complaned and she call her supervisor and he call me telling me HR cant Help me and Terry Awtrey will beclosing my account . he was no help at all. put was rude because i called HR. but anyway if they dont want my business then theres others who would be happy to take it.
NFCU did not scam or cheat you out of anything. You state that you filed a bankruptcy against them, which leads me to believe that you had credit accounts with them that were discharged due to the bankruptcy. If you file a bankruptcy and it causes a loss to an institution they will close your checking account. Most lawyers or even websites that talk about bankruptcy will advise you to open a new checking account with another institution that you do not owe any money to before filing the bankruptcy.
It does suck that you had to file bankruptcy, but you should have researched it a little more before doing it.
Bad customer service
I received several phone calls on my cell phone today and yesterday from employees of navy federal credit union in reference to a credit application. Each time, I stated that they have the wrong number and that I would like them to remove my number from their system and do not want them to call again. After I inquired how they got my cell phone number, the callers informed me that someone provided my cell phone number as a contact number on an application. The name they gave me is actually someone who works for the same company where I work but there should be absolutely no reason that my cell phone number would be provided as that person's contact number. I have had to explain this to five (5) different callers today alone. I asked two (2) of them to let me speak to a supervisor or manager and both became very argumentative and refused to transfer me, citing reasons such as "there is no need for you to speak to a supervisor" (Caller's name 'lynette', around 2:30 pm today) or "you're not even a customer. " the last caller around 5:20 pm today even hung up on me after refusing to transfer my call to a supervisor. Several of the callers explained that the number was deleted but will not be out of the system until midnight tonight and that I would keep getting calls until then. Translation: I am still receiving calls from them on my cell phone while I am at work, about every hour now. As I am typing this, I received another call form them, called back their 800-number and the operator hung up on me as well after I asked for a supervisor.
The complaint has been investigated and resolved to the customer’s satisfaction.
That seems typical
I use Navy Federal in Hawaii because I refuse to use a Japanese bank. I still have a mainland bank for my military direct deposits but i use the Navy Federal account for my daughters school payment and for cashing check. I have had to two car loans with them and a small loan. The first car i had a loan with was traded in to buy a new one and paid off, it took SIX months for the dealership to get the title. The dealership kept calling us and my husband had to walk into Navy Federal 3 times to get it straightened out they still sent the title to our address! Everyone we talked to at Navy Federal told us a different way to take care of the situation we finally realise we had to deal with the bank supervisors to get anything done correctly. Second car loan we paid off directly it took 6 weeks to get the title in the mail. No letter attached, no instructions from Navy Federal on what we do with the tile or what actions they did to the DMV in California speed up 1 year later we took out a small loan with Navy Federal and used the car for collateral paid it off got the title in the mail with no instructions on how to take off them as a Lienholder so basically they are still on there, they have been on there since I paid off the car loan and didnt take any actions with the titles DMV even though it is in the Electronic Lien and Title (ELT) system. So I'm annoyed and I'm starting the process of switching the title to a different state so I can sell the vehicle. I never had a problem with Car Loans before!
I'm so glad I never fully switched over to Navy Federal as my main bank from all the stories I read here and my experiences this is the worst unprofessional bank I've ever dealt with. They seem to hire new people all the time that don't know what they are doing and it's very frustrating. I realise know that most people that work for them are newly trained and don't now much so they have a attitude to cover the fact they SUCK at their job.
Do I feel the lower interest rates are worth, no because that only applied for when I was a new member but now they think they have me and don't offer as good of a interest rate anymore.
I'm canceling my membership as soon as I leave Hawaii!
Interesting response from “QUIT[censored]ING”. To make the insinuation that people who have had a bad experience with a credit union and wish to share that experience with others have neither “sense or smarts” really demonstrates his lack of understanding as to what good customer service is and how free markets work.
Of course there is no monopoly and people can go where they please. It is feedback such as this that helps people make those decisions. Contrary to QUIT[censored]ING’s assessment of the situation, there are credit unions other than Navy Fed available to folks. Many of these offer the kind of service Navy Fed USED to offer. The false dichotomy of “you can choose Navy Fed or a bailout bank!” makes little sense, but then again judging by QUIT[censored]ING’s grammar and logic I wouldn’t expect much else.
You have HEARD-ever hear the saying believe 1/2 of what you see and none of what you don't. There is a reason for that, people lie, make things up and sometimes have no sense or smarts to be able to handle a situation like an adult. And if you read all the comments-most are because they complained and didn't get there way... This is not a monopoly-dont like the rate? the service? the fees? the whatever? you are welcome to go to one of those institutions that will bow to your every need and then take all your tax money in bail outs. Navy Federal protects our members and our assets; without going out of business or taking your tax money. Be mad if you like that we will not be bullyed into making bad decisions. We have a board of directors and policies for a reason.
I believe this story. I have seen quite a few reports of NFCU becoming more and more like the large banks instead of the member-owned credit union it used to be.
The BBB rates them as "F". (www.bbb.org)
Take a look at navyfederalsucks.com to see a laundry list of complaints.
Or there could be the possibility that you could be a victim of identity theft. YOUR # was used on a credit application. Think about it. That or someone who works for you is avoiding paying back money they owed and nfcu needs to reach them. I would check your credit report either way.
That wasn't Navy Federal then. No employee of Navy Federal would refer to account holders as "customers". Navy Federal is member-owned. Navy Federal also does not blow up phones in reference to credit applications. Sounds like someone may have been past due on an obligation.
Harassment
I have been a member with navy federal credit union for years paying all my bills on time every time until february 2008 when I unexpectedly lost my job in the financial services sector due to the changing economy. I then resumed work in april 2008 at a much lower income which put me in a situation where I no longer could pay my bills. Out of all my...
Read full review of Navy Federal Credit Union [NFCU] and 15 commentsDon't ever do business with them
They were a good company 30 years ago, but certainly not now. Their personnel now are rude and hateful when you call asking about your account.
After all the usual, "making sure you're the right person", they have cut me off, re-routed me to another person, and cut me off again. You have to go through an ungodly amount of menus to get back to the right dept... Just to be cut off again.
I even had one person say to me, "you're taking up someone else's phone time" when I asked about my account.
I agree... Don't ever do business with them. We quit them after over 30 years and are glad we did.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree...they are not consistant in their business and defiantely not professional. They make you feel like your taking up there time. Bounce you from one to another and still you never get the assist you need. Cold as Ice! In my 55 years I have never seen a bank stay in business like this. How do they get away with it?
I agree with the above commenter.
I think you are wrong. All of my family members are longtime members and my father signed me up as a teenager. I have tried to do business with other financial institutions just to expand on what I already have with Navy Federal, but I have NEVER found another bank/credit union that can compete with Navy Fed. I have always found the phone agents to be friendly and willing to help, but I rarely need to call because I make use of their online banking. The only people I know that have had issues with Navy Federal are people who don't want to pay their bills, are not savvy enough to understand the technology utilized by the credit union, or just don't take responsibility for their own accounts.
Lost title
My husband and I purchased a vehicle from a private seller who had a lien on the vehicle through nfcu. After we purchased the vehicle from him, he went down to the local office here in beaufort, to pay off the lien. Nfcu assured him the title would be mailed out within 2 business days regular mail. It has been over 3 weeks, and no sign of the title. I have...
Read full review of Navy Federal Credit Union [NFCU] and 4 commentsThey are absolutely with a doubt unreputable!
I contacted the consumer loan department and asked what the latest day was I could make a payment on my loans without it being reported to the credit bureau. They informed me the 25th would be 30 business days. I went in person to the bank on the 23rd and posted this payment in cash. Both the bank teller and her supervisor informed me in person that it...
Read full review of Navy Federal Credit Union [NFCU] and 14 commentsBad manners in which they treat their customers
I would like to file a formal complaint against a branch of Navy Federal Credit Union. The bank manager assured me that she would return my call with information regarding a complaint I had made. She did not call me back and so several hours later I called, again on hold for over 30 minutes, and she had left for the day...again, most unprofessional. I then...
Read full review of Navy Federal Credit Union [NFCU] and 99 commentsNavy Federal Credit Union [NFCU] Reviews 0
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Navy Federal Credit Union [NFCU] Contacts
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Navy Federal Credit Union [NFCU] phone numbers+1 (703) 255-8837+1 (703) 255-8837Click up if you have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number 0 0 users reported that they have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number Click down if you have unsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number 0 0 users reported that they have UNsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone numberMember Service - International+1 (888) 842-6328+1 (888) 842-6328Click up if you have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number 0 0 users reported that they have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number Click down if you have unsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number 0 0 users reported that they have UNsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number24/7 Member Services
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Navy Federal Credit Union [NFCU] emailsmall.support@navyfederal.org100%Confidence score: 100%Supportbrandi_gomez@navyfederal.org94%Confidence score: 94%communication
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Navy Federal Credit Union [NFCU] addressNavy Federal, PO Box 3000, Merrifield, Virginia, VA22119-3000, United States
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I agree. After I got out of the military, I chose to keep NFCU. Unfortunately, my pay check is now every other thursday instead of 1st and 15th which results in me paying late most of the time. Worst sometimes I had to pay up to 25 days late. I tried to get them to change due dates on my account but was denied. Even though I am late I always pay and my account is locked resulting in me not being able to use my Debit card. I stuck with NFCU because I thought they supported veterans but that is obviously not the case. I have recently switched all of my accounts to another bank. I hope they are better. It gets old having to call NFCU to make a payment when I should only have to go online and pay. It is sad that they only care about themselves and not their members. I can see if I didn't pay but my 18 year history with them was a clear indication that I always pay my debt. I am truly angry with NFCU and will never fall for their brand of fake again.
I have been a member since 1996 I really thought it was a great credit union but it has changed lots of new fees on different things and if you have a credit card with them run run away get out as fast as you can it's a ripoff. Don't ever be late on a payment or have an emergency and ask for to pay late they will lock your whole bank account and you have no way out of it. I HATE NFCU I am starting a new account at another bank. There is no benefits to having them over any other bank. My dad on his death bed and I couldn't buy plane ticket cause my credit card was due... Yeah serving military members with honor FU NFCU!
Nah it's completely true. They offered me a car loan for 4.9% after approving the loan the proceeded to tell me that since I did not have a whole lot of credit history they would have to raise it to 6.9% and if after 2 years I was up to date they would lower it back to 4.9%. Since I was already through the purchase and the car was in my driveway and the check cashed I really didn't have much of a choice. 2 years rolled by and they dropped my rates to 6.2%. I called to complain about the original deal and they stated they no longer offer a 4.9% rate even though that was the deal. They will get you anyway they can. I've closed my account cause I was sick of having money stolen and random fees charged, immature customer service (and I use the word immature on purpose) and customer service reps that you can barely understand and half the time they don't know what's going on. NFCU is a joke and I highly recommend not getting involved with them.
NFCU is now ran by a bunch of GREEDY immigrants! Do business with NFCU, and you will immediately experience a language barrier on a majority of your phone calls to them! They are obviously abusing the word "Navy, " and ripping off many military service members! Look at their earnings...it comes from their clientele: Army, Navy, Marines, and Air Force.
Would have written this thread if the "bait and switch" had resulted in a lower rate? Do you know how many times someone puts in an application, locks their rate and later the same day the rates go down and they call back and complain when the rate will not be lowered? This doesn't sound like a complaint of customer service as much as not getting what you wanted. Just my thought.
Well if u have to go thru that much trouble then why didn't u just go with the competing company that could give u the better loan? sounds liek that makes more sense to me. USually the initial rate is not a guaranteed rate...after the the company you apply with actually processes the loan app then you get your actual rate.
Whisper86
You just dont know the stuff NFCU Lasorda Mortgage Group has been getting away with lately. Think all of them even the pnes at Corporate HQ need some retraining. You will NOT, repeat will NOT get competitive mortgage or Refi from them unless you can provide evidence that you can get it somewhere else ! Evidence being the Good Faith Estimate and or approval letter. Two people I know have had similar experiences in March of 2009 and April of 2009. Both were full doc loan candidates. Both walked on the deals offered by NFCU both provided proof to NFCU that they could get good rates elsewhere. In the end NFCU decided they could finally match what other banks would give if the "customer wouldnt walk away from a NFCU loan . They had to play hardball to get NFCU to approve it. BTW right now NFCU will NOT approve ANY CASH out loans. So if you are thinking you can get one. Forgetaboutit!
I'll bet the rate Navy Federal gave you still beat any rate you could have gotten anywhere else. And I'm sure that you're so fantastic that you should have gotten an immediate approval, right? And you're so special that Navy Federal should have waived all of its verification measures used because they are responsible lender...right?