NEBULA’s earns a 1.0-star rating from 1 reviews and 0 complaints, showing that the majority of users are dissatisfied with service.
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Stalker-ish, Scammy and Strange
ETA: 9/19/24
After I asked not to be contacted, another customer service agent contacted me to request I change feedback rating on their customer service. His exact words: We appreciate your right not to receive emails.
But as I can see, my colleague is really asking you to correct the rating for this ticket, and after that we will not beat you.
9/18/24
Someone from customer service has continued to contact me. I asked to close the ticket and to not message again. He ignored that. A couple days ago, he made an offer, which came across as an incentive not to post a truthful review.
9/12/24
I saw an ad on Facebook for a $1 trial. The ad did not include Nebula's monthly subscription fee.
After realizing it was a bit expensive, I requested a cancellation. It was given, according to support. However, a couple days later, my bank notified me Nebula was trying to charge my account for the trial and full monthly fee. I requested them to block it. I reached out to support, again. No reply.
I spoke to them today. They attempted to argue that Support did reach out. I sent a screenshot of the email. Then it was said they did not receive my inquiry due to a Gmail glitch. However, they did receive all other correspondence with me, via the same Gmail account. Sketchy.
Recommendation: Avoid.
Is NEBULA Legit?
NEBULA earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Appnebula.co has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Appnebula.co has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up NEBULA and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
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Immediately escalate your complaint by contacting Nebula’s management or corporate office, citing the harassment, ignored cancellation requests, and misleading advertising. Include specific details such as dates, email screenshots, and your bank’s notification about the attempted charges. Request a formal response within a clear timeframe and demand the cancellation and refund be honored. If they don’t resolve the issue, file a complaint with your bank to block further charges and consider reporting Nebula to consumer protection agencies for unethical practices.
I reached out to Nebula. They do not care. They are known for this.
My bank issued a new card.