ETA: 9/19/24
After I asked not to be contacted, another customer service agent contacted me to request I change feedback rating on their customer service. His exact words: We appreciate your right not to receive emails.
But as I can see, my colleague is really asking you to correct the rating for this ticket, and after that we will not beat you.
9/18/24
Someone from customer service has continued to contact me. I asked to close the ticket and to not message again. He ignored that. A couple days ago, he made an offer, which came across as an incentive not to post a truthful review.
9/12/24
I saw an ad on Facebook for a $1 trial. The ad did not include Nebula's monthly subscription fee.
After realizing it was a bit expensive, I requested a cancellation. It was given, according to support. However, a couple days later, my bank notified me Nebula was trying to charge my account for the trial and full monthly fee. I requested them to block it. I reached out to support, again. No reply.
I spoke to them today. They attempted to argue that Support did reach out. I sent a screenshot of the email. Then it was said they did not receive my inquiry due to a Gmail glitch. However, they did receive all other correspondence with me, via the same Gmail account. Sketchy.
Recommendation: Avoid.
Immediately escalate your complaint by contacting Nebula’s management or corporate office, citing the harassment, ignored cancellation requests, and misleading advertising. Include specific details such as dates, email screenshots, and your bank’s notification about the attempted charges. Request a formal response within a clear timeframe and demand the cancellation and refund be honored. If they don’t resolve the issue, file a complaint with your bank to block further charges and consider reporting Nebula to consumer protection agencies for unethical practices.
I reached out to Nebula. They do not care. They are known for this.
My bank issued a new card.