Quotient Technology
Reviews and Complaints

I wasn't informed about the service closure and want my balance returned. I thought my app was faulty, so I deleted and tried to reinstall it. That's when I learned the service was discontinued. I found no emails about it; they were all in SPAM, unlike other messages from the service. I want my balance from the service sent to me. My username was omitted. Text notifications could have prevented this issue.

Coupons.com will not pay me the rebate for the money I am due by using the Coupons.com app (I believe it is approximately $5.00 or $6.00). I used the Coupons.com app for several offers, purchase date 11/5. They say the money will show up in the app the next day, but that still hasn't happened. They say they'll pay to your PayPal but that hasn't happened. They keep giving the runaround, refuse to provide a phone number to speak to someone, and have been extremely unhelpful. Their phone number goes straight to voicemail. A very dishonest company. Please help me get the $5.00 or $6.00 credited to my PayPal account. I'd also like an apology and a phone number to contact in case there are any other issues.

I downloaded their app., (***) for cashback. It automatically sends your cashback directly into your bank account or Paypal. After I downloaded their app., you get to select the items that you are going to buy. You submit a receipt and it gets reviewed. I submitted my receipt and I received an email conformation saying it was received successfully. Shortly thereafter, I received an email saying that there was an error and that I needed to resubmit it. When I resubmitted, the items I purchased were removed from my list so I couldn't resubmit. You can't resubmit if your items are no longer on the list. I've send several emails regarding this matter, the last one 12/29. If there was an issue with my receipt how come they knew what I purchased and removed them? The items were removed so they wouldn't give me credit.

Did not receive my refund balance owing. I was notified that the saving star was closing and that coupons.com would take over. I took all the necessary steps to make sure I would get my $8.00 refund balance owing to me. I contacted the company several times to make sure I had done everything. They assured me that yes all steps were done and I would receive my 8.00 in paypal by 12/31. At the beginning of 2021 I contacted coupons.com and asked why I had not received my money. They said because I didn't clip coupons. I was never told this but I always clip coupons on their site. I have reached out several more times trying to get a manager or contact # to talk to someone about this and no response. This company is terrible to work with and I think it is unfair that they do not refund my 8.00 since I did everything they told me to.

I have written this company at least 4 times with no response from them about getting paid. Ii have been using this app now for a little bit and absolutely love it. But recently I have been having issues with getting paid for credits I have received. I havnt been paid out since mid November. I have written this company numerous times through their site under help file a claim with no response back. I keep submitting receipts for offers which keep getting approved but then nothing on the payout. Like I stated I love using their app as it helps my family save and it's good for the environment since there is no physical coupons being used so no waiste is produced. But this issue does need to be addressed or I'm going to have to go back to clipping again. The pictures are of last time I was paid and other one is offers still waiting to be paid for. Thanks in advance

Attempt to collect $16.73 due from a company after their acquisition of another's accounts in early November. In 2020, the rebate website informed members about the acquisition effective January . Members with balances were instructed to link their cell phones and activate an offer to have their balances credited by 12/31. Despite following instructions, I didn't receive my $16.73. From December to January 25, I exchanged emails with the company but didn't get my money. They confirmed my submission but didn't credit my account. Their page has many complaints about uncredited balances, suggesting widespread poor service or fraud.

Have not received PayPal payments I was told I would receive a week ago. No response from the company after they sent original email. I submitted Oral-B and Crest offers to my coupons.com app 11/08. The app clearly states "After you submit a receipt it should appear here in 15 minutes". When the redemtion did not appear after 24 hours, I contacted coupins.com through the app. On 11/10 I received the following response from the company: "We checked our records and see that we have successfully received your submission made on 11/08 for Oral-B and Crest offers and were approved on 11/09. You will receive your approved cash back within one week to your linked PayPal account. In order to receive your approved cash back credited successfully to your PayPal account, please ensure your mobile phone number is verified on Coupons.com app and your PayPal account is linked and able to receive payments." To date, I have not received any PayPal payments from *** I have emailed them twice on 11/15 and 11/20 and received no response. According to the *** app, my PayPal account is lined to my account.

Coupons.com (via Safeway) falsely accusing me of adding a rebate after purchase and refusing to pay the rebate. Here are details about the situation: - I was offered a Safeway Just4U rebate offer for $11 back on a 24pk of Elysian beer. These rebates are backed by Coupons.com. - I added the offer in the app while I was in the store, right as I was putting the item in my cart - The item was a 24pk of Elysian beer bottles - After completing the rest of my shopping, I checked out, used my club card number, and then went home - Days went by but I didn't get the rebate PayPal email - I've used one of these rebates before, so I know it works - I emailed customer service and explained the situation - Over several emails they accused me of adding the offer after purchase and refused to honor the rebate I am positive that I added the offer before checking out at least 20 minutes earlier. The customer service folks say that the transaction was at 9:29am and that the offer was added in the app at 10:02am. But this is not accurate. I suspect there could be a timezone issue or DST issue and that the offer was actually added at 9:02am. The club card phone number is XXX-XXX-XXXX and the associated email address is ***. The rebate offer screenshot from the app is attached.

The cashback shopping site operated by Quotient, previously known as coupons.com, has shut down. My accumulated savings have not been transferred to my account. I was informed that I could transfer the funds to coupons.com to deposit into PayPal. Despite numerous attempts over a week, the website provided was inaccessible. Customer support was unresponsive to my persistent communication and evidence of the issue. The site functioned only on the day of the shutdown, yet it lacked the necessary form for fund transfer. My repeated inquiries were ignored, and I was later informed that due to missing the deadline, they could not release my funds. This situation feels unfair as the website failed to provide the means to retrieve my money, and I am concerned that others may have faced similar problems.

This company has owed me *** for months. I did correctly, screenshots, submitted multiple emails for help. They have not resolved the issue. I have customer support submissions that are *** emails long. One since Dec, one since *** I sent every screenshot I had, I did everything correctly for payouts and receipts, everything. They emailed back and forth so long offers expire and then they ask for more screenshots of the offers. I submitted everything they asked. What else am I supposed to send? Every 5 or so messages, I get the first generic response again - they are not even reading what I have submitted. They don't even take the time, they just send the same original response. How else am I supposed to prove that I did everything correctly? I send everything and they just ignore it. They did not plan for the SavingStar transition, and burned so many (previously) loyal customers. Everything since the transition has been a mess. While I want the money that is owed to me, moreso I want this company to make good on its promise to all the customers involved. There should have been a contingency plan for this transition and instead they stole money from their users and continue to ignore them. It's awful. They did this during a pandemic where every penny counts. Zero corporate social responsibility. And during all of this, they continue to market themselves and try to attract new users.

they are saying that I did not make a transaction before the end of Nov 2020 ..that was a requirement to get the balance from savings star they are saying that I did not make a transaction before the end of Nov 2020 ..that was a requirement to get the balance from savings star ...I have submitted the proof many times ...here is my last two messages to them *** Ok...just checked my records...from a shopping trip to Food Lion ..and the MVP card ...transaction was noted at Food Lion ..and Pay *** I was in contact with you people at the time ...because it took forever to set up the account ...but here is one verified transaction ...also Food Lion keeps records in "my wallet" and I may even have that receipt ...as sadly I figured you might try to find a way to wiggle out of savings stars responsibilities ...thanks this should clear up things real easy ! if not I can provide and records you need thanks jss ... Coupons.com+ *** received - Paid by - Coupons.com - Our Story Quotientand this just Today...not contacting the AG yet..see what you can do for me first buzzy

Quotient closed a service they owned without notice. I wasn't informed of the closure and couldn't withdraw my funds. As a long-term user, I found the service shut on December 1, after shopping. I emailed to inquire about my funds but was told withdrawal was impossible due to the shutdown. No emails about the closure reached me; I checked all folders. The last communication from the service was on October 25, about savings added to my account. The short notice for payout requests seems unfair. I wouldn't ignore closure warnings, as my account held significant funds. Customer Service only sends automated replies, not providing notification proof. Calls to Customer Service remain unanswered. Given the lack of notice and my prompt contact post-closure, it's reasonable to expect assistance in recovering my SavingStar funds.

Refused to return my money to me Quotient Technology Inc. otherwise known as coupons.com bought out a company called ***. *** is a rebate company. When *** bought out savingstar everyone with money in their account was supposed to be able to fill out a form and *** would pay out their balance. I have had an account with coupons.com for a long time even before the buy out. I filled out their form but was never paid my money. I contacted them about my pay out on *** On *** I received this in reply to my query- *** Hello Customer, We see that you have successfully filled the form to cash out your balance. You'll get a credit from *** in the amount of your final balance to your supplied PayPal account by *** We hope this helped with resolving your issue. We will be happy to help if you require further assistance. Thank You, Consumer Happiness Team *** I never received the my payout and on January 2nd I contacted them again. This is the response I got- Hello Customer, Thank you for contacting us. You inquired us regarding savingstar payout. We are here to help you. We are sorry to hear that you haven't received your savingstar below *** balance even after following the form submission instructions. We checked the form submission on your *** account *** and see that you had submitted Coupons.com account as ***. Please help us confirm if you had logged into same coupons.com email address and clipped at least one coupon offer for the cash out to process as it was one of the mandatory requirement for below *** payout. Your PayPal account was seen submitted as ***, please ensure it's in active status to receive credits. We are looking forward to hear from you. Thank you, Consumer Happiness Team, *** I replied to let them know I have activated and redeemed several offers, only to be told on January 11th that I will not receive my money

I did not receive the refund from 3 different rebate programs through a digital store. I became aware of the online rebate availability through my account and clicked the necessary buttons to add the offers, noting the expiration date. My account, linked to my email for over ten years, was updated from a previous email after contacting the store. I have access to both emails but received no communication about these rebates. I made purchases on 10/16 (2 rebates) and 10/23 (1 rebate), buying enough products to earn $36 for twelve items, $18 for 3, and $12 or $6 for another 3, as per the offers. Receipts indicated the rebates were under review, promising an email follow-up, which never came. Customer service advised waiting in November, and in January, a representative confirmed my purchases but informed me the digital store was not honoring the rebates without prior notice. The representative could not provide contact details for the rebate administrators, and my complaint attempt online only resulted in subscription to their emails.

Coupons.com advertised a $5.00 offer on the purchase of 2 Secret Essential Oils Deodorant/Antiperspirant. They denied it for a coupon used on TidePods XXXXX Offer Declined Coupons.com Fri 11/20/XXXX X:XX PM Do not reply below this line Coupons.com November 20, 18:05 +0000 Hello Customer, You're welcome. We at Coupons.com will be happy to help you in case you require further assistance. Thank you, Consumer Happiness Team, Coupons.com November 19, 02:05 +0000 I submitted a Walmart receipt on 11/14 for Secret Essential Oils Deodorant/Antiperspirant $5.00 Back/Buy 2. I received an email notification on 11/16 that this offer was declined because it could not be combined with other offers/coupons. I did not use any other coupons for the Secret. I used a $3.00 Tide Pods coupon that I had printed from P&G (Coupons.com sent me the verification code to print this coupon on 11/14). I do not know why the Tide Pods coupon is showing up under the Secret on the receipt. That happens frequently on Walmart receipts when coupons are used. However, I have no control over where it is printed out on the receipt. I do know that I did NOT use any paper coupons for the 2 Secret Essential Oils deodorant/antiperspirant. Thank you for your prompt attention to this matter. *** Coupons.com November 18, 10:29 +0000 Hello Customer, Thanks for contacting us! We are sorry to know that you have not received your Cashback. We are here to help you! We see that there are no submissions under ***@outlook.com. If you have logged in with any other email address, please get back to us. We look forward to hearing from you. Thank you, Consumer Happiness Team, Coupons.com November 16, 14:19 +0000 Offer Declined From Coupons.com. Conversation ID: #XXXXX *** Fri 11/20/XXXX XX:XX PM Apparently, you did not read my last message at all. My problem has NOT been resolved. Here is a copy: November 19, 02:05 +0000 I submitted a Walmart receipt on 11/14 for Secret Essential Oils Deodorant/Antiperspirant $5.00 Back/Buy 2. I received an email notification on 11/16 that this offer was declined because it could not be combined with other offers/coupons. I did not use any other coupons for the Secret. I used a $3.00 Tide Pods coupon that I had printed from P&G (Coupons.com sent me the verification code to print this coupon on 11/14). I do not know why the Tide Pods coupon is showing up under the Secret on the receipt. That happens frequently on Walmart receipts when coupons are used. However, I have no control over where it is printed out on the receipt. I do know that I did NOT use any paper coupons for the 2 Secret Essential Oils deodorant/antiperspirant. Thank you for your prompt attention to this matter.