Neo Financial
Reviews and Complaints

People who use tricks!I went with my wife shopping at *** Bay, and they were running a 3-days promotion: apply for the Neo MC, and you would get $50 off for purchase over $100. The sales lady convinced me to apply and said it would be approved in a few minutes. As an ex-*** Bay MC owner, with a TransUnion score of 791, I thought I should have no problem. But after spending the time to send in the applicatioin, we got an "under review" note, and I was told to check my email for the result. As I have suspected, I got approved 2 days later and sure enough the "promotion" was over. They just tricked me into applying for this MC.Of course you can say: "Don't use it". And yes, this is exactly what I am going to do.

I wanted to apply for the secured credit builder but apparently I was in the regular credit card application, it wouldn't let me go back. It said that proceeding would not affect my credit score. I filled out the application thinking I would have the option on which card I was choosing. Turns out the application automatically goes from a soft pull to a hard pull. I knew I wouldn't be approved for the regular card which is why I wanted the secured. Now they are doing a hard pull on my credit for a card I won't get. Very frustrating and not user friendly. They really should ask for confirmation if you wish to proceed to a hard pull(as those who want to rebuild credit don't usually want unnecessary hard pulls). Very annoyed and not happy as a potential customer.

Paid for an item on-line, charges posted and waited for arrival of the item I purchased. 30+ days, numerous attempts to the Merchant to respond with order status/tracking info, etc... nothing. Contacted Neo Support with the full details. Support responded that since I "confirmed the charge is genuine" despite not having received the goods, they cannot reverse the charge. I'm utterly dumbfounded by there being ZERO Customer security and why they can't help. Closed my account, will pay off the balance excluding the disputed charges. So much for what was turning out to be a good thing. Will escalate this to a higher dispute should the need arise. In the meantime, I would advise people to steer clear of their easy-to-obtain "credit" cards... be warned: you have NO consumer protection from them. NONE.

Please avoid at all costs! 0/10 *** I got this card from *** bay because of the rewards. There were issues from the beginning and in every step of the way. I could not login, could not reset my password and prompted to contact their non existent customer service. I called 4 times over the course of a week, every time I am put on hold for 2+ hours and then disconnected. I have yet to speak to a costumer service rep. I cannot pay my first and only ***. I went to the store to resolve this issue and make a payment, but was told I had to call costumer service. There is no costumer service, they do not have anyone to answer your calls! This is my 5th day trying to get a hold of them for service. I will be cancelling my card at the first chance I get. Please avoid neo, it is not worth the headache, or your valuable time. I LOVED my previous *** card with no issues at all.

I received an email notifying me of a change to their privacy policy, however I never created an account with this company or even received a notification that the account was created. I reset the password and logged on and found an empty account with just my email and cell number in the profile. It's obvious the account was created by the company itself. So much for privacy. There is no functionality to delete the account or to delete the email address and phone number. There is no name or address field in the profile. And there is no unsubscribe link in the email notification. If this is a reputable site why doesn't the account profile have a name and address field? Why aren't security questions set up? Why does the verification code only go to the email address (which can't be changed)? Why is there no financial advisor listed? It seems legit from what I see online, but something feels off.

So I've been dealing with Neo Financial for a month and a half now after *** switched their credit card over to this banking company. In this time, I've made countless phone calls that never get answered, their callback system does not work, I have sent multiple emails to them with the promise that they will be answered within 48 hours, but never once heard back. They have all my credit card information, but I have not received my new card in the mail after a month and a half, with my current old card being completely deactivated. I have last month's balance on my old card that has been paid but it says on my Neo account that I'm still owing this amount, I can't even address that because I can't contact the company! Brought up my issues with a lovely *** employee at one of their stores in ***, and not even they could connect to Neo Financial! Upon looking at ComplaintsBoard.com and a quick investigation, the address they have posted here is ***! What the *** is going on?! "

Very poor service. I had an "*** direct deposit payment go into my NEO money account and they placed a 5 day hold on it. Stated it was Blue Cross's fault for coding it as a miscellaneous payment on their end. As a customer I do not know the coding but I do know that Government benefits are not to be held. The customer service rep asked how they were suppose to know it is government. My response was that it is ***. They have held the funds for 5 days which is absurd as it was not a cheque it was directly deposited into the account. I have spoken to approx 10 people and not one of them can release the funds which is absurd. One of the representatives was very apologetic and said that I was his 4th customer that day with this issue but, no way to release it. Holding funds that are already there is irresponsible of a company and puts their customers in difficult situations. Never deal with this company! If i could leave a zero star I would have.

I am so fed up with Neo Financial! I took out a *** Bay credit card recently and now want to cancel it. I've tried twice to get through and the wait times are ridiculous and both times I got disconnected. I tried sending them a complaint online to receive an automated message days later telling me: Ref# *** Hi there,Thank you for reaching out to us at Neo.We are working hard to connect with you as quickly as we can. As our community continues to grow, we are experiencing a large volume of requests. We sincerely apologize for the delay in responding.Your needs truly matter to us. We thank you for your patience and understanding, and we look forward to connecting soon.Thanks,What horrible customer service! I called my bank 3 business days ago to make a payment against this credit card so I can cancel it, provided I can ever get through. The payment still has not showed up on my Neo account...what on earth is going on at this company. I no longer want to do business with them and they better get the records straightened out!

Ok so I have trying these folks out for a few months now and I must say, I have proudly made neo my full time financial institution. For me, these folks work. I love there card, I love the savings account, I dont ever say this about a financial institution ever, but they are perfect. *** investment account, well, there have been some accessibility issues. I am blind and getting that all set up wasnt very accessible to screen readers. However, someone from neo is trying to help me with that portion of things. I do however applaud this company for its accessibility in all other regards. When a financial institution cares about its members, it really shows. If anyone from neo reads this, I would gladly do some accessibility consulting for you. To everyone else, you can trust neo. Now you dont get a debit card and you cant deposit checks, but I think this is by design. They will work for you if you get direct deposits, and do all of your banking online. ***s a lot I can say about them. I urge you to give these folks a shot. I do have the neo secured master card.

I absolutely would "not" deal with Neo Financial. In late 2021 I made a purchase at *** and paid for it using my *** credit card. Once I received the *** invoice I paid it in full prior to the due date as usual. Early in 2022, I started to receive ongoing phone calls from a Collection Agency asking me to pay my *** bill which is now overdue. In error I thought at the time I forgot to pay my bill. As it turns out, Neo Financial launched the Collection Agency to come after me for a charge I already paid "and" did not make on their credit card. To protect my credit rating and stop the phone calls, I regretfully paid Neo Financial my original purchase amount "plus interest". I now have to go through my bank to somehow get a debit from *** for the original amount paid. To be honest, I have no idea how Neo Financial is legally able to go after *** customers for purchases made and paid using another company's credit card. I truly hope this Neo Financial practice gets stopped by some Canadian regulatory body so others don't have to go through a similar frustration.

Liars. I applied for Neo Financial credit card after a previous partnership ended. I was promised a promotion of 15% off on first-day purchases and 5000 bonus points. Upon calling, they said I'd get the points after 10 days of a first purchase. I bought something from Hudson Bay online, but when I tried to buy more, the discount didn't apply. I stopped the purchase. Three weeks later, no points were added. Customer service now claims the points were for a second purchase made 10 days later, which was never mentioned initially. I'm canceling the card due to these unethical marketing tactics. Better to choose a different card than Neo to avoid such deception.

I transferred to the new neo card as recommended by the staff at my favourite *** store. They assured me that everything would be done on line, billing and payment, payments would no longer be taken in the store. I did receive my billing on line. I went to my bank account to set neo up as a payee like many others I have. Neo was not to be found in the list of companies. I contacted my credit union and asked to have them added only to be told that neo did not want to be a payee with them. I was told that what neo wants is for credit card users to set up chequing accounts with them to pay the card with. I was very taken aback by that! I tried to contact neo on line and after several days of no reply and my payment date nearing I sent a cheque and my cut up credit card along with a letter to them. I stated that I felt their marketing method was heavy handed and coversieve, that i would not sucumb to their tacticts not now, now ever. I did receive a reply by email a few days later saying they were very sorry to hear that I had cut up the card.I don't know if what they are doing is legal or not but I would encourage everyone to think several times before starting a relationship with this institution. "

I'm sorry to say I am not impressed with Neo Financial, a subpar company. I opened a new account at the Bay as my old card had expired and I was to receive my new card in the mail, but it never arrived! Neo emailed me a bill well before the due date and warned that non-payment could damage my credit. I called them, waited for hours to speak to someone, and explained that I hadn't received the card. They refused to provide the account number for payment. I questioned the activation of a card I never got, noting their security seemed lax. After a lengthy call, they promised a callback the next morning, which never came. I agreed to pay the owed amount but not the late fees, yet they didn't honor that. Despite multiple emails, there's been no resolution. They've sent another bill with late fees, and I've again requested just an account number to settle the debt. They promised a replacement card, but I've yet to receive it. Their customer service is appalling, and it's baffling how a financial institution can issue a credit card without providing the account number, which even their team member couldn't supply.

I'm baffled by HBC's decision to drop their previous partner for a new, unprofessional one. It seems like a backroom deal might have occurred. As a long-time HBC Master Card user, I cherished earning double points. Initially skeptical about the new company, I considered rejoining before Christmas for the rewards. Attempting to sign up last week, I found the process confusing and customer service unresponsive after hours on hold and no returned calls or emails. When I finally got through, the agent was helpful, but I learned the card functions more like a prepaid debit card, requiring funds in advance, which doesn't suit me. I'm currently on hold, intending to cancel and inform HBC of my decision to take my business elsewhere due to this misleading experience.

So last year about August 2023 I had a account opened with this company and they froze my account with in 2 weeks of opening my account there so I called them and called them allot of time and requested for call back and they just never call me back like today I called them and they said they will call me back but instead of calling me back they go block my number and I requested to have my money back and they said no. I now need my money back. I asked that you guys need to return all my money back and pay for all the damages that you caused to me financially

I have been trying to unfreeze my account for 4months now. I called them 100 times. Everytime I call them I get held on the phone for 4 hours and have no reply and when they say they will call you back they never call you back. The last week I finally get a call back saying they are going to talk to manager and help unfreeze the account and call me back. Now they block my phone number so I can't contact them. This is the worst bank I have ever delt with

For nearly 2 months now, I have been unable to access "finish application:...I am constantly sent to "somethings wrong" try again. I have sent probably a dozen emails , telling staff about this issue. I have 'tried again" many times, and can't access the rest of my application.. What to do? I need a card!

I have Consolidated Credit in Canada paying my credit card payments,,,,even tho I had good credit before, now I do not! They recommended you for a secure card - but you don't seem to want me to get one. Can someone PLEASE look at the file I'm certain you have, and see if you can get through this mess, and get me a card?

Gayle Clark

There seems to be no one working in their customer service call centre. I cannot login to their site because there is a verification code being sent to a landline phone number. So this needs to be resolved by an agent, not a bot.

After calling in numerous times these two days, I have yet to speak to anyone. Either the call goes unanswered, with me on hold for 2.5 hours, or I leave my number for a call-back that never happens.

I sent a service request to the email for Neo Financial on this site. I received back an automated bot response, just telling me to login to change my phone number. This is obviously not helpful.

Thursday, August 10, and Monday, August 14.

Hi I m Benzo Philip I opened my account in NEO in Square one mall in a kiosk through an agent .I asked the agent regarding the procedure to open the account he guided me to open an account , While doing he just took Control of my phone and transferred the 50 Dollar to the free gift for opening account to his name and deleted the sms from my sms and emails . Recently I checked with different agent to open a account in the kiosk he informed about the 50 dollar gift I can upload the screen shot or the details through emails but I want to complaint about the agent act he literarily cheated me by talking the 50 dollar

I was under the impression that upon applying a credit card from neo financial, I would get a discount towards my *** purchase. Did not get it. They charged me ahead of time before I actually used their service as well. When i reached out to cancel their "service", no one responded to the online form, i sent 2 messages in 3 weeks. Called their hotline, either no one picks up, or I got cut off before getting anyone.I just want my card cancelled and do NOT wish to have anything to deal with this company again. Awful services.

I received a Neo Credit card. I asked a week ago if I was able to use for cash advances, and I still have not received an answer by email. I tried to call and waited this morning for 2 HOURS on the phone and NO ONE ANSWERED. I cannot reach this company in any way, and now they have erroneously transferred $*** from my *** account into their savings account as I linked this Neo card to *** thinking this would make online banking easier. I wanted to transfer the $*** from the Neo credit card to my *** account to pay bills. We are currently both unemployed in our household. Extremely stressful. My *** account is now minus $***, which was never an amount I had. I called *** and they are going to charge me overdraft fees I also dont have and no one from NEO answers emails or phone calls. I do not know what to do to correct this. I have NEVER met with this lack of service or such a conundrum. I have no idea how to fix this because I cannot reach anyone from NEO to speak with.