NetSpend
Reviews and Complaints

I received a email from NetSpend after the fact, stating that my email address was change, included the new email address it .was changed too I called right away and informed them it was not me. I told them that it was idenity theif and I needed all the information so I could file a police report. They told me that they couldn't release any information to me. so I asked for a supervior was told there wasn't one on the floor. then was told I would be contacted I was but when I called back no one ever answered. i can't get into any of my that is under that email address. now I'm getting emails about that my email address that was changed from the FBI.

One operator left me on hold I feel I am being stonewalled. I am having problems here and I cant seem to access any of my personal information netspend irs socialsecurity I am over whelemed and I am making inquiers and I need it to be understood no phone shaky email so my message board is unsecure. Iam going somewhat batty cause I need my funds and to know what the heck is going on in my life. So problems and so I am going to need direct contact so that I do not get compleatly screwed over. I am emotional my most humble apology.. I have a missing $1000 dollar visa, I have sent in documents, ihave un activated cards that when I call I get stonewalled, shuffled and I just need to say hey you folks are suposed to be in bussiness and dependable. I am a single female and I really do not feel like being a victim of computer and financial violence. Unwarrented. Please answer asap most sincerly, anna trietsch [protected]@gmail.com also I have referral codes and a 2 possibley stolen card(s).

Okay so I recently got a NetSpend card and put some money on it and then I went overseas cuz I'm in the military and I went on deployment, so before I came back someone swiped my card out of my house when my ex-wife wasn't home and spent all my money on that card and they end up disputing their own fraudulent charges and NetSpend rewarded them and give them the credits back so they won twice so when I come home I see some unauthorized transactions and I dispute them and I get shut down. Then they send me a check for $5, a slap in the face and close my account out I'm missing $300 I serve my country and I come home to this stuff check out the addresses I wasn't even the states when this went down

They say I caant activate it because its blocked due to a ace prepaid card that has a negative 100 balance on it from 12 years ago. This is bs and that money put on this card was for the electrical so I could keep the ac on for my kids tommorow. Now we will just try to figure out how to deal with the heat index figures above 115 degrees. Thanks alot

I was on the phone with them for over 3 hrs for them to just run me around in circles and hang up on me asked for mananger and they wouldnt even put me threw to them. Im so hot I wish I knew where there address was so I could go talk in person

my funds on my netspend card have been depleted and not by my approval. July 2nd 2022 was the last time I made and transactions on my account which was a transfer made from another account to my card ending in 7756. I received the transfer for 600$ and then all activities since then hv not been made by me. Im assuming all these payments and services were made on the device that was stolen frm me. Im willing to do whatever legal proceedings necessary to resolve this issue. because All the transactions between my accounts depositing cash that have been made adding to the amount of 820$ have not been done with any of my knowledge and i want this issue resolved as soon as possible thank you.

They closed my account and after over 100 emails proof of my identity they will still not give me my money they owe me close to $1,000 and they will not return it Angela Alsup

This started Jan 27,2022

Hackers are getting in my accounts whether I get any source of winning money or government or from diceased money sent to me my money is not launderd I also play games and have business money come and someone is hacking all to launder finances and setting me up as well using my birth name adopted name and information for taxes or more please Stop them asap and have reported. These hackers and launders live in my home

Netspend locked my debit card because my doctor tried to collect a payment too many times. Now my card and money are locked I need my money for meds I don't have time to wait for a new ss card or the other documents.I am a new dialysis patient and without my medication, it can become a matter of life or death.Please help me rectify this problem as soon as possible.

Recieved cards as gift. Attempted to activate prepaid Visa card. Was told that I was not eligible and they requested my SSN, address, photo ID, paystub and recent bill. Refused to give requested info. Spent 2 hours on phone. They refused to activate card.

My direct deposit hit my account Thursday as soon as it hit the account they locked my account.. That's over $400 that I need to take care of my kids... I emailed and even called they haven't help resolve the issue in any type of way... I called to order a new with my name on it about 3 months ago.. I have never received it.. I was using a virtual card so that I can send the money to my other bank account with STEP.. I NEED THIS RESOLVED ASAP

I cannot login with this Net Spend no matter how many times I'd tried, it still denies my application or my user's name and password. ido not understand what the heck do they want on my application or my user's name and password

I have summited claims and or disputes. Sent all the necessary information needed and was told I don't need to do anything further. But I want my temporary provisional refund credit. I need to pay bills and take care of emergency expenses and was told that I should have no problem recieveing it. By a netspend employee I called thru customer service! Please help

Hello my name is Shante Jones and today I was so up happy that I did everything I was supposed to do when I fold my dispute they lied to me making me do all them thing and somebody got a ways with taking my money and they told me that they got away with with and there nothing they can do about it and I feel the need to say if something to don’t get fixed I will not only take Netspend to court but I will show a legal documentations showing they guys was giving me my money back an didn’t

Interestingly, the FTC had already brought an earlier complaint against Netspend. In the matter, settled in 2016, the FTC alleged that “once people have loaded funds onto the [Netspend] cards, many of them find they cannot access their money, either because Netspend denies or delays [legally required] activation of the card, or because it blocks consumers from using it.”

According to the complaint, many people have had difficulty satisfying Netspend’s identity verification process for activation. Often, the consumers—who could not access their funds for weeks, or at all—suffered financial hardships such as evictions, car repossessions and late fees on bills while their money was unavailable. In addition, the FTC’s complaint alleged that consumers who had closed their card accounts and requested refunds waited several weeks for their money. In other cases, consumers’ funds were depleted over time by recurring Netspend fees. To settle the FTC charges, Netspend agreed to provide refunds to those people who couldn’t access their deposited funds.

As former FTC Commissioner Terrell McSweeney noted at the time, “…some consumers never obtained access to the funds loaded onto their Netspend cards; the complaint alleges that Netspend did not activate accounts for many consumers even after they provided [the] additional information or documentation Netspend requested to verify their identity.” If netspend trys to send money back to sender VA whom ive already spoken they will be accountable for further delaying of a source of income use for my basic living.

I called customer service because my card had been deactivated. I found out that someone (not me) had reported the card lost or stolen.

The person I talked to had no idea how to work in a customer service position. She asked to verify my address. I gave it to her and she said nothing about it being a different address then what was on file. She then said she had to send out a new card because the old card had been blocked. It was then that she told me that the address was wrong. I asked her what address was one file. She won't give it to me. So I asked her if it was Sherwood. She confirmed it was the address on file. I had called last August to change my address when I moved. I told her that was my nieces address to go ahead and send the card there and I would get it from her. She refused to do that. So I gave her my new address again. Which I had to repeat to her 4 times before she could read it back to me correctly. When I asked her a question she just went silent. I asked her another question. Again she was silent. I asked her a 3rd question. Why wasn't she answering my question. Still silent. I sat there for 10 more minutes to see if she was going to come back or hang up. She did neither. I hung up and called back. I got who I thought was a nice person this time. I explained to her how I had been treated and she expressed her apologies. I told her I wanted my money back and my account closed. She asked if there was anything she could do for me to keep my account open. I said no, I wanted to close it. She took my addresses to where I wanted a check sent for the money I still had in my account. I only had to give it to her once. She then explained to me about some check prices fee of $5.00. I said considering the way I have been treated today that was unexceptable. She asked me to hold fire 2 minutes if get an OK from a superviser to get a curtasey ok to wave the fee. I said yes. As of right now, I've been on hold for 50 minutes. I HAVE BEEN IN CUSTOMER SERVICE FOR MANY MANY YEARS. IF I TREATED A CUSTOMER THAT WAY, I WOULD HAVE BEEN FIRED ON THE SPOT. The way I've been treated today is totally unexceptable and I will Dora's the word to everyone I know to NEVER Everson any business with you people. You are the very worst customer service people I have ever come across! When someone did finally come back to the phone she said that the other lady got the waiver and never bitterest to come back and tell me. UNEXCEPTABLE again!

Date May 25, 2022 NetSpend locked my account, for what reason is beyond me. Now I've submitted documents supporting my identity, the source of deposits is the United States Treasury VA, I submitted my Award letter with the amount being deposited, also submitted my VA ID along with Drivers license and social security card. The address on the account is a former address and I only pay rent no utilities, my current address wich isn't on the I only pay rent no utilities. I can't change the address cause I can't get into my online account, I have no physical card, I have a virtual card. Since January only 2 transactions per month occurs every month on the same dates. The address policy is not effectively consider alot of living situations. I rely on that income, to wich I haven't had access to since May 25, if this is not resolved today I'm contacting VA to investigate NetSpend

Anthony Griffith, on May 25, 2022 not long after receiving my VA pension deposit my account was locked. I have no physical card, I use a virtual card, I've sent my Driver's license, and social security card. I do not pay for utilities, the address on my account is not my current address, but NetSpend wants me to send proof of address that's on the account in order to unlock it. Now I've been going in circles with this, this is ridiculous cause they want accept address unless it's utilities bill, are bank statement, but I bank with NetSpend. Something has to change this is probably their #1 complaint.

You promised to dispute but i have to jump thru hoops to get MY money back rt now its almost 300 dollars wrapped up that im waiting on ...these people do nothing but give you the run around which in my opinion are liars and frauds an absolutely useless ...would also help if they spoke clear ENGLISH ...dont trust this company

As a former employee of Liberty Tax, I was given a deep blue debit card for employees but when I attempted to activate it, I was told by net spend that I was unable to open an account, me and another employee. I was told that I would be mailed my incentive. My employer told me that deep blue has nothing to do with them and Netspend is not aware of what’s going on and said any funds would simply be redirected so I’m confused and wondering where did my incentives go because I worked pretty hard and starting to feel cheated..

I have had this account for atleast 10 years & now they are wanting me to verify my identity and has my account blocked. This makes no sense! Help