NetSpend review: Fraudulent activity

I called netspend when I got text alert about fraudulent charges, customer service rep assured me that my active card (only card) was fine, then got password reset link in my email only to discover that my entire paycheck was gone! My money transferred and 2 fraudulent purchases in large amounts. I call net spend right back and attempt to verify my address, phone, etc and they keep saying no, that’s not what I have on file. They can’t help me if my information doesn’t match, I tell the rep that I just spoke with someone and was assured my account was fine. Then I get asked “your address isn’t Brooklyn, NY?” No! 5 mins ago I confirmed my address nowhere on that side of the country. I kept trying to access my account and file fraud claim only to get the same words from each representative, got no where after 13 calls to them! I keep trying to file fraudulent charges but get hung up on since I canceled my card and account. Each automated call I am hung up on and almost $2000 gone in 60 seconds! Netspend protected the fraudsters! Going to take every legal action and file every complaint I can!