AccountNow
Reviews and Complaints

I moved in December 2018. I thought I updated my information. My card expired recently Jan 2023. I called and was told to fax the information. A current utility bill and Government ID. As of now Today is February 20th, 2023. I've scanned, faxed the information 5 times already. They accepted the utility bill, they won't except my government ID. My social security check goes onto this card. Two months without. Have to keep trying. Going to Post office, gonna get documents notarized, even gonna mail documents. Fed up and stressed

My complaint would be that account now kept my Social Security money in 2018 which I had direct deposit set up to account now and because I logged into my account with the wrong password one time maybe to and try to resend my password I was locked out of my account when I called customer service they basically wanted all kinds of information and at the time my rent was all bills paid even I ended up loosing my apartment because they kept my money, my disability check, I was devastated and pennyless with no home sleeping in my car for two months, lost all my possessions, even my family pictures. I could provide my ID and other things but they want to way too much stuff seem like they wanted to keep the money they never sent it back to Social Security and they never sent it back to me, it's been over 3 years it happened 2018 I would like my money back for my Social Security returned to me, I have any proof of my birth certificate driver's license social security card whatever needed and I still run up against the wall with them

On 01/04/21 the IRS deposited my stimulus check for $600 dollars in my account, I called to get a replacement card and they locked my account and said I needed to provide proof of my identity, I have faxed in and uploaded documents at least 20 times, they've had my money for 2 years. And now they won't answer the phone. The IRS did a trace on the payment and proved it went into the account, and they even requested the funds be returned to them and account now refused to return the payment.

I've done everything that was asked and I still haven't got a replacement card nor have i got my money.

Accountnow close on October 25th, 2022. They said they sent out emails or mailed a letter to me, never received it. I’ve have been calling every week to get the money that was left in my account mailed to me. They continue with the same story your check will be mailed to your address it will 10-14 business days. December 2nd supposedly all checks were mailed out, it here it is January 2023 and I have yet to receive my money. They continue to say they do not have any other person to talk to about the situation.

I have sent them a form of proff if address many times I keep calling and they keep saying it's blurry I live with my handycap Father so Ive sent them all the proof that I have and still ten months later I don't have a new card or my money social security has told them they don't contact them for the funds and still nothing I have my old card that they want temarpy allow me to access to get my money they are steady charging for service that I don't receive from them this has been going on for 10 months or more

Accountnow closed my account of Oct 20th because they are no longer servicing Bancorp bank. Meanwhile, they claim they emailed a notification which I don't have and never received. They accepted my direct deposit on Oct 19th and closed the account the next day. I only found out when I went to use my card at Starbucks and couldn't use it. I tried calling them several times that day and their phone systems were down. I finally got through to them later on the day of Oct 21st they said once the funds were removed from the account it would take 10-14 business days to receive the check. I called on Nov 12th and was told they needed to send a message to the bank and see what's going on and it can take up to 72 hours to receive a response. I called again on Nov 17th and they said they hadn't received a response but they would send another message to the bank and for me to call back in 72 hours. I called again on Nov 21st and was told the bank told them my funds would be removed from my account no later than Nov 23rd and that I will receive a check within 10 to 14 business days. I called today Nov 29th just to make sure the funds were removed and the check was on its way. Funds are still in the account and I am now being told that the bank said they had soo many checks to issue and there is a delay and that everyone's funds will be out of their account on Dec 2nd and that I would receive a check within 10 to 14 business days from the 2nd. This is ridiculous. They have literally been holding my money since Oct 20th and they still haven't removed the funds from my account or issued a check. I have asked accountnow for the number to contact the bank and they keep saying they don't have a number. My issue is they knew the accounts were going to close on Oct 20th so why were they not prepared to issue out checks from that date on? Why is it 40 days and still they have done nothing? They could have at least allowed us to transfer the funds out of our accounts instead of closing the account and now telling us we have to wait for a check.

Sherry Gibson-Ayerst account# [protected]

I have received my new debt card my old card expired 10/22 and my account now shows there is a new card.

So can you please send me a replacement card to sherry Gibson-Ayerst at

3140 Kearsage Dr # E 223 lake havasu city ,AZ 86406

They closed my account abruptly with no notice and have $597 of my money held. I found out at Walmart when I tried to buy groceries and got denied. NICE! They SWEAR they sent a letter! Well, I've never seen one! I requested my funds be sent to me on and they said it will be 10-14 BUSINESS DAYS. It has been 10/21 which is 18 BUSINESS DAYS and nothing, so I called again. Now they've changed it to 10-14 business days from THE DATE THE FUNDS WERE "REMOVED FROM MY ACCOUNT" whatever that means. They are stalling and I need the money to pay bills. This is absolutely unacceptable.

I am disabled and I have a in home nurse they get paid on accountnow gold visa for the last 10 years. You canceled his account and his remaining money is missing. You keep say your gonna send paper check. I have had brain cancer 2 times and my dad just died on top of my sister that pasted away I have no help but my in home nurse you stole their pay. It is in the thousands. HOW DO I GET HELP! I want his money transferred to a bank ozk my number is [protected]. I have spent 2 to 3 months on phone called FTCI they say it is international. Account now say bankchorp took over and that he had to spend his money in account and switch to Go2 bank. I want a call and the money transferred to the routing and account number I have been trying to give them.

On 10/21/2022 I attempted to use my card at Walmart for a car battery and it was rejected. When I returned to my friends vehicle I attempted to access my account information on my phone, nothing but note saying the URL for the page wasn't accepted yet. The offices were closed so I had to wait. I connected,. they said card discontinued.$1600 for rent.

My direct deposit went in as it has for years. Now I get an alert saying BALANCE inquiry cannot be processed. Funds can not be retrieved. I cannot log into my account in any way. This went on for days. I called and they said to try again in an hour. It's been two weeks and NOTHING has changed or been done. This has got to be a fraud. I am working on my lawsuit now.

I have had an account with account now for 10 years. My ssdi checks go there. Recently I was moved into a care facility and I cant walk. My debit card expired and my new card couldn't be forwarded to me. On Sept 28 they accepted my ssdi and then closed my account. I have to send them my id, that expired too. I tried to cancel the ssdi direct deposit but it was too late. I need my money and I don't know how to get it out. They keep hanging up on me and reading from a script.

There has been two people on my account I checked my account and I listened to my messages there's two people that was the last two people that was on my account took money from me they took every dime I had I had over $775 and some change on my account now I cannot pay two f****** bills that I need to be paid because these people took my money I want my money back and I'm going to have to have a new card.

Because this company sent my new card to my old address they restricted my card. They have been holding my funds for two months now. I have sent my documentation in five or more times now and all they keep saying is my id is cropped or blurry. I have used three different phones to send my id and that is not enough. I want my money,I want to close this account after I get MY money and never deal with is company again. If my card is restricted why and how are they still charging me my monthly fees. My card is restricted.

I have had money deposit in my account many many times and each time I have to call them to release my funds... Mind you after I call im told I have to wait 24 to 72 for my money to appear ot has now been 2 days past that 72 and I have made multiple phone calls and they read from a script because no matter what rep I get they say same thing.. That half the time dont evem. Make sense to the question I asked.. I call so many times on tje 72 hr mark at least 5 times and they keep telling oh im. Sorry ots still being reviewed.. Wth... It showed in my account as deposited on 8.5.22.. But I dont have access to it and ot is now 8.11.22... Why do they continue to play with my money and is this lawful.. Im. Ready to sue these folks.. I am so fed up with their bs.. Noone can provide me answers of why my money is not accessible though ot showed deposited in my account.. I am beyond pissed off. Its been a week and the weekend is coming and if ots not release by then o have to wait the entire weekend again before I can even speak to someone... I am so done with this bank... I am canceling my account and letting everyone know to stay away from these people... They play with peoples money...

Yes you guys sent my card to the wrong address and now in order for me to get a new one even though my money is in your bank and I can't have it unless I send you a copy of a bill with my address on it and a copy of my states id ok for one thing I do not get bills in my name I pay rent to cousin and also I did uploaded my address and I'd 3 times and I also faxed the info to you 4 times you say that is no good I have had this account for over 10 years and I have never had trouble like this I am getting kicked outofmyhome because of this

Ron lovelady address is 8505 se hinkley ave happy valley Oregon 970859

I have sent in my medical insurance mail with proof off my address and i.d and credit application and a bill and a letter from SSI more then I once I have been doing this for three months still no card and they are still holding my money I even have had SSI on three way for them to inform them that they don't contact them to send my money back yet they still holding my money for 3 months that is theft why will y'all not give me my money and charging me for an account I can't and haven't used in 3months I need the hole 688$ back

My prepaid card with Account Now expired in December 2020 I tried to get a new card mailed to me therefore I needed to do a change of address I tried doing that online when I logged into my account only for it to be temporarily suspended because of suspicious activity now in March 2021 I had my stimulus money put into this account (not sure why it went in this account in the first place) in the amount of $4200 now since last year in 2021 I have tried to resolve this issue with them by sending all the documentation that they asked for drivers license, Social Security card, the expired bank card, I sent a copy of my lease for proof of address and I sent them an Internet bill that was dated within 90 days with current address and I have done this several times and all I get from them is they are unable to read my documents and they need me to resend them. It is now July 2022 been dealing with this for a little over a year. I called and talk to them I have been doing everything that I can only to be told the same thing over and over again and still my money remains in the account and they will not release the funds to me I cannot login my account any longer because they temporarily suspended my account so I can no longer login I need help on what to do because I’ve done everything they have asked of me only to get the runaround over and over again I just want my money released to me and to close the account for good.

I dispute some now I had to to send I’d social security card and insurance card I’m tired of them have us waiting pass tha 3 days so I been sent my id ‘ I’m tire I want my money

I have been trying to log on through my laptop and other sources and have been given this error

The requested URL was rejected. Please consult with your administrator.

Your support ID is: [protected]

This has been happing since january.

Also, I cannot enroll in text alerts rather online or if I call you all through the 866 number please assist with this matter.