AccountNow
Reviews and Complaints

Around Feburary 28th 2015 my credit card was reported stolen. My wife called in to do this for me. A week later we called to find out where the replacment card was. The rude customer service lady said we had to send in a copy of id, ss card and proof of address. we ave sent in the items 3 times now. we have made dozzens of calls. now they are saying the id is expired which is because because my wallet got stolen. i canno go get a new id because all my money is trapped in the account now debit card that was stolen. I need my $350 to live on. it was my tax refund and I have been out of work and this was all my money. I need this money to live on and now they are saying they are going to send the money back to the IRS.
This company is redicious and the customer service call center is in the Phillipeans and not helping me at all.
I do not know what else to do. I am a father of 3 boys and I need my money to pay rent or I will be evicted.

My name is theresa kays I am having problems with this company named account now My Husband works for the United States Post Office and in November their system was hacked. As a safety precaution we called Accoutnow and had them change our account number. They then had to issue a new card they said it would take 7 to 10 business days to get it. Never received it then they issued a new and tried to send that one never received it. They were however very lenient with letting us have access with the old card but only for a short period of time. Then they changed policies and refused us access of the old card.Then I requested a new one but they wanted 25 dollars to get the new and have it sent by fedex or ups. I agreed and faxed them by request my personal information. Since I have done this I am now locked out of my account online and over the phone, and still have not received a new card.I'm also running low on medication that keeps me alive.

What I would like done is either my old number reactivated even if it is only for a short period of time so I can get my medication, or my new card sent to me A.S.A.P. If I can't get my medication I will end up in the hospital. I did however make this clear to them and they did not care. My husband is fed up with them and maybe on the path of taking them to court if this situation is not resolved please heWhat I would like done is either my old number reactivated even if it is only for a short period of time so I can get my medication, or my new card sent to me A.S.A.P. If I can't get my medication I will end up in the hospital. I did however make this clear to them and they did not care. My husband is fed up with them and maybe on the path of taking them to court if this situation is not resolved please help us. And we have turned to the BBB company about this and they can not help us you guys are our last hope to help us to get this solved before Monday we do not care if you come to the house to do an interview on this we are welling to do an interview with you guys if you need us to. This company really do not care if they make my family lose me before the holidays i could end up in the hospital with breathing tubes and other things because of how sick i am.because of them hold our, money from us we can't even provider food for our kids. I need my medication inside of my system to keep me breathing the right way without it it could kill me and I am a mother of two beautiful little girls that could end up losing their mother before the holidays.

I reported my Accountnow card stole on 10/17/2014 and still to this date 11/10/2014 I have not received my replacement card. According to Accountnow my card with mailed to me 10/24/2014 and 18 days later still don't have the card or access to my funds on the card. I have been charged a late fee by my landlord of $250.00 because again today is 11/10/2014 and my rent is due on the 1st of every month. I keep telling my landlord I have the money but don't have access till my replacement card is receive. I have called Accountnow numerous times since 10/30/2014 and all I have been told is sorry. I received a call from my landlord and he stated if he doesn't receive my rent and the late fee of $250.00 by noon today he will file an eviction notice. Called Accountnow and again all I get is sorry! ya Sorry my 2 kids and I will be evicted and they cant help cause they never sent my replacement card. This is a pre-paid card if the money is proven to be on the account the account owner should be able to access it any which way and Accountnow should accommodate their account holders. Its just good business! Beware of ACCOUNTNOW!

sign the petition and pass it to everyone on facebook twitter all social networks lets get this signed and get justice
http://www.change.org/petitions/accountnow-inc-return-the-money-they-stole-stop-the-2-dollar-phone-fees

join my group stop accountnow to get organized and file federal lawsuits and criminal charges add me as an associate

worst place ever same thing here asking for utility bill with address on it! gave them my email and emailed them they did not respond the number they have to report your card lost or stolen is automated asking you to give them your card number! i lost my card how am i going to give them my card number? i had gone to the BBB to file a complaint and found 771 people complained in 3 years of there 5 years being open. not good but i found a number on there with there address so i called they gave me this number to fax the stuff they wanted [protected] the next day after i fax i get an email saying sorry it took so long to fax it to a different number wth? i called the number from BBB again and they said oh no thats the wrong number! so wile on hold for 30 minutes i look the number up and lo and behold the number is a fax and to there bank! now i made it known they are intentionally holding my money illegally and its theft! they dont care. i sent so many emails and i get 2 replies saying to call the customer care which i cant do because i do not have my card! further they locked me out my online account so i cant see if anyone is using my card

Do NOT use account now or you will regret it. My fiance has been in a two week battle with these over getting his money. After nearly 3 years with accountnow his funds were "suddenly" frozen. Accountnow claims suspicious activity, yet they aren't saying what this activity was. He was asked to send in several forms of ID which he did over a week ago. He cannot use his debit card or take out any money...PERIOD. This is the only bank account he has, which his employment check goes into every two weeks. I am not currently working & he pays all the bills.We have bills to pay...but no money to pay them now. We are praying by the time our bills are due this nightmare will be over. Moral of this story ? Go with somebody else & save yourself the headache!

I let my accountant deposit my tax refund check into her account, at Account Now, they let her take 1800. out and then suspended her account. They have asked for all kinds of paperwork to be faxed to them. we did that, they have so many excuses for not giving us our money. they couldn't read the fax, you have to word it like this, bla bla bla. Alive person from the risk dept wouldn't get on the phone with us. what do we do to get our money from them

On January 31, 2011, I received $8000 for a tax return that was mistakingly deposited into my 17 year old brothers Accountnow prepaid card account ending in 6810 instead of my mom's. She had prepared my taxes for me as she has done for the past 3 years using turbo tax. We usually put the money in her account because I live out of state she would just wire me money if i needed it. My mom, brother and sister all have their own accountnow prepaid cards. she likes that because she can do online transfers to their cards from hers rather than give them cash. She filed the taxes on Jan 23 and put my brothers account number on my tax return by mistake When she realized it was the wrong account number she called the IRS but it was too late because the refund had already been processed. On The morning of January 31, 2012 my brother called me to tell me my $7508 federal and $558 state tax refund had been deposited in his account. I had asked my brother to withdraw some funds and to send it Western Union so i could get a bus ticket back home to Boston where my family lives. I was living in North Carolina but needed to come home because my baby was sick and in The Boston Children's Hospital for past 3 Months. My mom and brother withdrew $800 from the account via ATM and sent me the money via Western Union so that i could buy my ticket in Franklin NC. I picked up the money using my valid and current state picture ID and headed home to Boston. During my 24 hour unpleasant bus ride, my brother had called to say his card and online account were frozen. I told him to have our mom call and find out what was wrong. My mom and brother called and spoke to customer service and they explained suspicion of tax fraud activity on the account. It was suspended and we could not access the funds or have the restriction removed unless we provided them with documents proving our identities. I knew i would not be able to do this until the next day as i was on the bus in route to Boston. I asked them for the customer service number and I immediately called for fear of getting stranded with no money. I wanted the hold released. I thought that seeing as i was the beneficiary of the tax return i figured if i had proved my information and explained the situation they would remove the hold. Was i Ever WRONG ! We have spoken to the company many times since then asking to remove the restriction and they proceeded to shuffle from one person to another saying only to fax numerous documents and the account would be reviewed by the Risk Department and someone would get back to us in 2 days. I had stated that since i was the beneficiary of the tax refund I would send over the requested documents hoping i would get the funds released to me pending verification. I sent my picture Id, social security card, W-2, Tax return document, receipts showing the ATM withdrawal was used to send me money via Western Union that i picked up in my name using my ID and the Western Union Receipt. We assured them that there was no fraud going on with the account and that seeing as i sent in my documents they should consider removing the hold because the tax return was in my name. I even asked to have the funds transferred onto my own Accountnow card and was rudely told no we cannot do that and we don't have to give you your money.

It has been 5 days and the money is still sitting there and the company has not released the restriction and continues to state that i had not submitted enough documentation to prove my identity. I had faxed the stuff over 15 times and still nothing. They claim they never received it.

There are over 100 complaints of this company doing this to to people with their tax refunds but only large amounts are frozen. This company is a scam. They still have not resolved this and i have yet to see anymore of my money. Yesterday I filed a complaint with the IRS and the BBB. I will continue this fight all the way to the federal reserve if my money is not released within the next 5 days. I'm fed up with this company and they need to be stopped.

I filed my taxes through EZ-TAX sponsered on accountNow website. The adress given was 2213 Kenwood Drive in the month of June 2011. Card never was received due to error in Adress unable to ship. Card was returned to sender. I contact AccountNow 07-09-2011 about the issue. Great Rep he updated the file to 3711 Kacey Ln. your new card being shipped again with correct info. The month of November no card, Holidays hard times I can use my tax return. Wrong! Account now restricted my account, , I spoke to Hern a rep he said no faxes are being required just call custermor service tommorow in am hours. I called the next morning some lady Jane requested fax very nice by the way. I told her I no longer want to deal with Accountnow send my money back to IRS. we cannot do that .. Ok transfer my funds to the new visa I received at my correct addres unable due to differant account deposite..The card has never been activated with my tax return on it Cause I never recieved it. My balance started with $2300 but now it $2019 fees were deducted $9.95. some fifty cents fee everday..Just stealing my money... So I sent my fax from a FBI agent fax...Yes problems with the fax on AccountNow. But this witness will stand great on the fax fraud. About releasing my money...Now when I log on to Account now that account does not show anymore. Just my other visa card with zero balance which is active and ready...I begged for my money for Christmas. its sad but true ramen noodle dinner sad. I prayed that AccountNow not being crooked.. I have no money loseing everything, horrible Holiday. Trying to make it to file my taxes next year but I WILL NOT USE ACCOUNT NOW OR EZ-TAXRETURN...people this is not a game kiss your tax money goodbye useing ACCOUNTNOW. I call the FBI Now, everyday complaining about my money. I advise other victims to do the same.Untill investigation hit embezzlement and money laundering charges on this Company...IF YOU ARE GAY. WILL YOU SOUND LIKE A WOMAN OR MAN..It does not matter I worked for that retun. Its my Tax return..This company has no love for its custermors...Call the FBI force them on these crooks.Everybody is not lying..AccountNow accounting books should be interesting investigated..

SOMEONE E- FILED MY 2010 TAX RETURN AND HAD IT DIRECT DEPOSITED ONTO A ACCOUNT NOW PREPAID CARD . NOW I DO HAVE 2 CARDS WITH THIS COMPANY DUE TO DOING ON LINE SURVEYS, BUT THEY ISSUED A 3rd CARD . I JUST WONDERED HOW THEY COULD ISSUE ANOTHER CARD WITHOUT MY CONSENT. YEAH, THE PERSON HAD MY INFO CORRECT EXCEPT THE MAILING ADDRESS. THEY TOLD ME I NEED A COURT ORDER TO GET ANY INFO ON THE ACCOUNT.IF SOMEONE CAN'T VERIFY ALL PREVIOUS INFO ON MY ACCOUNT THEN THEY SHOULD HAVE ISSUED ANOTHER CARD. I HAVE LIVED A THE SAME ADDRESS FOR 6 YEARS AND CAN PROVE IT. THEY ASKED ME TO FAX SOME PAPERWORK SO THEY COULD VERIFY I AM WHO I SAID I WAS AND I DID SO . THEY SAID THERE WAS NOTHING THEY COULD DO. SO THEREFORE, IT'S NOT OK FOR ME TO GET INFO ON MY SO CALLED "ACCOUNT", BUT THEY CAN SEND OUT CARDS TO ALL DIFFERENT ADDRESS AND GIVE AWAY MY $1700.000 WITHOUT ME BEING NOTIFIED. I THINK THEY SHOULD HAVE CONTACTED ME ABOUT THE OTHER CARD BEFORE SENDING IT OUT, SO THEREFORE, THEY NEED TO REFUND MY MONEY A.S.A.P.THE IRS GAVE ME THE ACCOUNT NO. [protected] AND ROUTING NO. [protected], THAT IT WAS DIRECT DEPOSITED TO.

Someone used my card at a electronic store. I filed a dispute with my CC company and they have not helped me in any way try to recover this money. I have sent in a signed/notorized statement, I filed a police report which accountnow has not even cooperated with the police department. I have done everything required of me but still no investigator from accountnow has called me and I have requested a call 3 times. Acountnow claims it takes a long time to refund money because of visa. Accountnow has now helped me at all nor have they communicated with me.

Account Now froze my account on Monday, May 24, 2017. When I called I was told it was frozen due to "suspicious activity" on my account. I had recieved a refund on my card that they flagged my account for. I was asked to fax in documents, which I promptly did. I received a fax confirmatioon tuesday morning from sending them in to Acct. Now. I was told that my funds would be released by wednesday morning, they were not. I called, a representative in the risk deptartment informed me that they were in review and would be released to me that afternoon. They were not. I called this morning (thursday, May 27) I was AGAIN told that they were in review. I was also told that my fax hadnt been received until Wednesday even though I discussed the fax with a representative on Tuesay! So they just bought themselves another 24 hours with my money...I am 6 months pregnant and high risk. As of now I have no money, no gas, and my phone bill that is usually debited from my account now card was unable to process because of this. We are coming up on a holiday weekend, I rescheduled my ultrasound appt 3 times this week because I was promised that my money would be available. Every rep I talk to tells me something different. I am terrified of being home on a 3 day weekend without ANY money and my phone being disconnected. This company is shady, I feel like they are stealing from me.

First I would like to say Account Now is a total FRAUD.You should not do business with them ! Some kind of way someone got access to my card information and my address and my personal info.and used 275.00 out of my account when I called account now to depute the charge they said that yhe money was used to purchase a web gift card .Whatever thats supposed to be.They needed me to sign and notarize a statement that I had nothing to do with the charge I did all that they asked of me . And then the games began now there saying that someone used the money to rent a utility truck in Arizona I never been to Arizona.they gave me a number to contact the supposed to be company it was no good. I called the operator in Arizona and they said the number is no good because it stays off the hook all day.Now I have spoken to about 7 pepole and they keep saying they are going to send me a copy of the sales draft that claimes to have mailed me this gift card.Is this about a gift card or a truck rental now im confused .So I never got that sales draft and my dispute was denied .when I asked for the merchants info. they said all they could give me is that same bad number which is now diconnected by the way.I will NEVER do bussiness with them again they totaly suck .I think that they took my money If I had a lawyer i would sue the filthy rich pants off of them .TOTALLY NOT FAIR TAKE FROM THE POOR GIVE TO THE RICH!

Anyone want to file a class action suit?

On June 28, 2010 there was a card to card transfer (debit) for $150. I have been out of the country and after getting my daily email with the account balance, I noticed it said, "$14.00. I immediately called from China only to be informed that they had no way to trace who took the money out of the account and that my account would be closed and they would keep the remaining $14.

Not only did someone steal my money and they didn’t care, but they closed my account and kept the balance.

I got transferred finally to the Dispute Department and kept on hold for ten minutes until I finally hung up.

What kind of business is this? Where are the protections for the consumer? I paid them $10 a month and barely used their services.

There are no email contact addresses or any way to lodge a complaint.

Cards are issued by MetaBank or Palm Desert National Bank, members FDIC.

They do have this disclaimer: AccountNow reserves the right to modify or discontinue any product, services or special offers with or without prior notice.

Does this mean they can steal your money anytime they want with impunity?

Do not do business with this company they are liars do not trust them warning
for 13 days my account has been frozen for no valid reason !

Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now bvAccountNow will not answer the phone for me. Now what they can do, is transactions for me. They have my license, my social and a bill and my tax form. So now account now can become me. Thats the was the whole plan. They keep getting you to send them information about yourself. Once they have all that they need you no longer can get in contact with them. If account now did not believe who I was why did they FedEx me a card. Then did not activate the card. Please do not use AccountNow or Metabank. AccountNow is using Metabank routing number so they are the same.

I have had direct deposit with Accountnow for several years. I have been borrowing from Idvance for a couple
(maybe more) of years. My Social Security Supplement, also my Social Security Disability was direct deposited
in this bank twice a month, the Government sends my money a few days before the post date.
i dont know how many times this bank posted my checks early and allowed Iadvance to deduct my loan...
which was fine, but this last time was unexpected and underhanded. If I would have known that I could not borrow the money back this month, I would have never borrowed as much last month.
Why were Idvance customers not sent letters that there would be NO MORE LOANS? This is a hard ship for me.
I am disabled and cannot work to make up for the several Hundred dollars that I could not re-borrow.
I have read IADVANCES TERMS AND CONDITIONS, there are a couple of terms that THEY DID NOT ABIDE BY.
I will be CLOSING MY ACCOUNTNOW ACCOUNT as soon as my next check posts in a couple of days.
I just pray that they do not make up a reason to take that check too. I ALWAYS REPAID EVERY SINGLE LOAN
AND THEIR GOD AWFUL CHARGES.

IADVANCE SHOULD HAVE SENT LETTERS TO THEIR CUSTOMERS. THIS IS THE ONLY BANK I EVER HEARD
OF THAT YOU NEED A COMPUTER TO DEAL WITH THEM. THEY NEED TO BE ASHAMED OF THEIR LYING
BUSINESS.
This Complaint Was Written By Charlotte P.

When you set up an automated debit with account now visa apparently no one tells you that they can mess your car insurance! Apparently though you have the funds to clear an automatic payment transaction, Account now Visa will decline the card to the merchant. I set up a debit of 42.50 to be taken out of my account with Geico. I had initially set it up at the Geico site with my account now visa card and the funds were removed the same day. I had set it up instantly and the amount debited showed up on the statement immediately. Now all of a sudden the second attempt was submitted and the card came back declined when clearly there was over amount in US dollars in the account to cover this $42.50. Account now visa gave me this BS explanation and transaction # to assure that the funds were already removed. I never saw it on my statement as pending either. I talked to 3 separate people because I did not want to over draw the account if the payment had not been posted. Consequently, I had used the card for other transactions since they had assured me that the funds were removed.

Now not only has my account been overdrawn but my insurance is still not paid. Am I to blaim for possible cancellation of my insurance because Account Now has idiotic practices on handling automated payments. Clearly they have this rules encrypted in invisible ink to us the customer of their dismal practices. In addition if you out source your customer service could they at least speak English fluently my goodness. They must have thought I was stupid because when I asked to speak to their supervisor the same woman I talked to pretends to be the supervisor and proceeded with the same BS. In a nut shell they lost a good paying customer. You will not be taking my 9.95 a month fee thank you.

I had this card for a while and had direct deposit. At first i didnt have any problems until i had fraud on my account. $400 dollars were taken from an atm 100 miles away from where i live. I called to dispute and they stated that their is nothing that can be done because as they stated " your pin was used at the atm how do we know if it wasnt you? you could have given your card to someone to use and then try to report it?" That was insulting! so i asked how they would go about investigating it because i live no where near the money was withdrawn at. and their answer was " we are unable to do anything because we do not ivestigate and are not insured by the FDIC". SO WHATS THE POINT OF THEIR FRAUD DEPARTMENT?
My advise to anyone thinking about this card, if your looking for something stable and safe this is not the choice. Beware or the same thing can happen to you. I highly do not recommend this card. I have since thrown this card away and am glad that i never have to deal with their horrible, rude, and insipid customer service again. In this case there was a price paid for learning a lesson and it was $400.00 dollars that i never saw again.