NetSpend review: Locked out of my account

So all of a sudden I got locked out of my account after trying to transfer money to my PayPal. They say they can't let me back in my account because they can't verify my address even though I've sent them eight documents with my address on it.. I even sent them a copy of my lease agreement for my apartment which obviously has my address and my name on it. I have sent them my electric company account information, which shows my name and address I've also sent a picture of the front and back of my state ID. Out of the eight documents I sent them they only acknowledge two of them. Then told me that the one from my electric company is not needed, but why is it not needed when it has my address on it. I have given them my social security number my birthday and answered every single security question correctly. They say it's because they can't verify who I am, but yet they want all of my personal information. Out of the few years I've been a customer with them now all of a sudden they can't verify my address.. I have explained to them many times that the town I live in doesn't have a mail delivery service everybody has a PO box, so how the hell am I supposed to verify my address when I don't get mail delivered to my address and they don't accept PO boxes.!?! This is the stupidest company I've ever dealt with in my life, and the representatives are just as bad. when I told one lady to give me my money now, she laughed and told me "no" and then hung up on me. And yes I did get upset and yell but what gives them the right to keep my money for me cuz they don't know me. They sure didn't have a problem letting me put the money into my account but now they don't want to let me take it out.. also I was having an issue on the 20th with my account and then I got the code and everything I needed for all of that to verify my account and then it worked one time then the very next time I tried to transfer money is when I get locked out. I have done everything they've asked and they are still not giving me my money. Please somebody help me and tell me what I can do or if I have to go the legal route what kind of lawyer I have to find. They are preventing me from feeding my children by not letting me have access to my money in my account on the app that I log into with my fingerprint.! I am just beyond livid right now and I need to figure out what I can do to get my money back.