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I have been a customer with netspend for 10 years with one account and 0ver 5 years with another account. I didn't really use the online access but when I decided to utilize it, I eas blocked out of it. I ess able to access the online part but when trying to access the virtual part it aks different security questions. I was able to access the account with just my security question which is "what's my favorite color " purple. For the virtual acct you have to verify the card number, the 3 digit security code and birthdate. Well after several attempts it locked me out of the virtual but again not out if the regular online access. So I waited to give them a call the next day. After speaking with 1 agent I was told I was blocked and could bo longer access the online account and eas no longer eligible for any of netspend services, I remind you that I have been a loyal customer for over a decade, never had any problems with my account, have several different deposits coming to this account totally up to 5-$6, 000.00 a month not including my taxes that's deposited every year. I was told due to fraudulent activity of my own account, it was blocked. The activity included card being associated with other accounts (i have more than one card because you can transfer money if you loose your card and also have other deposits) , not being able to identify account holders info (netspend had the wrong birthday for me and I asked them to fix it and I also sent in a sprint bill 2 forms of id and soc sec card) , last but not least too many risk factors (hmmm which risk factors are those when I gave a whole list of deposits and transactions that I made without them telling me). I explained that the birthdate was wring so that's what locked me out so after all the hassle I asked to soeak to a superior and that agent stated " I found an available supervisor and I am transferring you now" only to be left on hold for 33 mins for me to hang up and call back to be told by the automated service that they're close to call back tomorrow. How so very inconvenient and I have deposits coming next week. Called back this morning as soon as they opened (To make a long story short, I was told again that I can no longer use netspend because of the fraudulent activity that I haven't called in anout on my own account that I think I would see when I log into the account or my text alerts would tell me money is being spent without my knowledge. The agent said my account would be closed and a check would be sent out to me for the remaining balance on my account and any direct deposit will be returned to the the senders. Wow! This what loyal customers get? But im still able to access my other card account. I've been with netspend too long and have sent other people to netspend. So very inconvenient and so very unsatisfied. How do you just come up with the conclusion of fraudulent activity but the customer isn't making complaints of missing money, a card being used or multiple logins. I'm really confused amd I think along with every body else, netspend has lost yet another customer. People that don't want to deal with banks depend on prepaid seevices for many reasons, one being early deposits. So not cool netspend! No help whatsoever to resolve my issue and get rude attitude customer service.
I will never ever recommed or refer anyone to netspend. after 4 days of the run around, rude representatives, talking to the high risk department and explaning my situation more than a fozen times. I got absolutely no where but what I was told was that someone called in and did identity theft on my account that i've had over 10 years. the person did identity theft april 21, 2016, they closed one of my accounts april 29th, 2016 but this account remained open. they never contacted me through none of the contacts they had for me via email text call or a letter to resolve an issue that I had no knowledge of but netspend closes one account and block another because they allowed someone to commit fraud by calling in and saying they were shinitta smith and did and identity theft claim but gave me the actual person do much to even find out what was going on with my account. they gave the fraudulent person the attention they needed to sabotage my account where I have 3 work checks and 2 government checks being deposited into this account. it is now damn near december and im just now finding out about this. i've been lied to by reps saying they didn't have access yo trsnsfer me to the high risk department when I was trasfere by 3 others and spoke to someone in the department which of whom I told I had already faxed over my drivers license, my work badge, soc sec card and 2 bills with name address and birthdate before calling and before they opened. I was told by the rep that she did see the documents and I also recieved several emails stating the documents was received. the rep stated we just need another copy of your ids and soc sec crad because the first copy was dark. I was told I could take a pic of it on my phone and email it to documents@netspend.com, I did just that to only call back later get a full runaround, being on hold and getting pushed back to the automated service, being told that they are unable to transfer my call because records states that I am no longer elible for netspend seevices wow! they hit me with fraudulent activity when in all reality they let someone call in and commit fraud by saying they were me. why would I report identity theft to the peole who's handling my money I work for amd pay bills with, also my sons suvivor benefits and another son's ssi benefits were due to be posted any day now. why would I do this to myself hmmmmmmm! so they talked to the fraudulent person and gave them exactly what they wanted and I didn't receive the money from that account so did netspend send the money to the fraud. what a backwards # company. never again amd if you close one account why not close all acounts? alot of suspicion activity on netspend end if you ask me. very cutthroat moment for me then to find out I was the actual one being frauded because talked to amd allowed a stranger to access info and get my account closed witout my knowledge, we have to be smarter than this, did netspend ask all necessary questions no. did netspend contact me about any suspicious activity then no bit netspend talked to the frauds and treated me like I was the fraudulent criminal
The complaint has been investigated and resolved to the customer's satisfaction.
Yes my account was locked and you guys have my money in my account I need to retrieve my money I have three kids and a grandkid to take care of I was scheduled to go get my license back to Jo has an appointment and now I can't do that where did eight years to get my license back and you guys locked my account because someone else use my card. All my accounts with money in my
I hv been a loyal customer to NetSpend for 15 years. I had 2 accts one business and 1 personal, NS locked my accts and told me with no knowledge ahead of time it was suspicious activities on my acct. I will never recommend anyone to go to NETSPEND, now they say they are sending my remaining balance out in a paper check. This company sucks and I hate I chose them as a financial service.
Hello, did you ever get your check? Me & my husband are going through the same thing now with Netspend
I'm going through the same thing and I still haven't received my check. Can anyone help me?
My account was also closed for suspicious activity, what I have no clue i have been left with no money since March 2nd 2021, the best I have been sent a check and I can't cash no place because of checks bouncing from netspend, I also was given a provision credit for a despite i filed or thought was filed i have found out that nothing was done so i they took the credit plus overdraft fee i
i had to go to ace cash exspress and they charged me 200 to cash it
As of March 2nd 2021 netspend told me i supposedly had suspicious activity on my account funny since I had not used my account since February 26th 2021 and the best I have been sent a check for $7.67 that i am unable to cash anyplace due to fact that to many places have had checks bounce from netspend, i have been left with no money i have contacted bbb ftc and today the attorney general since my stimulus check i have no idea what is happening with that now if it went to netspend account then it will end being sent back to irs and I will have to wait for a check, i am planning to get a lawyer as well to sue netspend for leaving with no money to live on many issues I have found out as well i filed a dispute or thought I had the provision credit i was given was taken out of my benefits and charged a overdraft fee plus the dispute was not filed so now I have nothing to live on plus my stimulus money who knows and I get no logical answers from the 2nd March to this day I have been dealing with netspend have no money to live on and since January 30th 21 haven't been able to access my account activity i wonder why some how i can figure this out for myself
Same thing happened to me today but I will be contacting the better business bureau and contacting a lawyer as well as contacting the news in regards to the stuff you guys do to your loyal customers I am frustrated angry and Beyond upset about what happened to me today by your business and your company never in my life did I think that a company that I have been dealing with for so many years would treat me this way and do something like this especially during an a nationwide pandemic that we are dealing with it's beyond heartless and now that I'm on line I see that you guys have did this to 1, 000 of customers so I'll be contacting these customers as well to see if they would like to contact the better business bureau speak with the lawyer and also the news in regards to this matter something needs to be done and that's been needs to be held accountable for the inconvenience as you guys calls and people's lives
whats the number
Same exact thing has happened to me, I had my IRS and Unemployment to be direct deposited to my Netspend accounts to which I am unable to change to a different card since the IRS doesnt have the portal up. I think it might be time for another class action against Netspend.
whats the number?
[censored] this company I been them for 6 years they close my account on my pay day they didn’t notify me or any thing now I have to wait 7-10 business day like I got bills and children to feed they are so unprofessional I will never get them again n I will never tell a friend they suck I starting to think they system got hack n they tryna save they [censored] so don’t responsible for our information being leak
Like all the other stories, netspend closed my account because they said they can no longer protect my identity. I wasn't given notification this would be happening, and after speaking with several reps and a supervisor, I was told my check would be in the mail and I'd receive it via UPS in 7-10 business days and its been more than that. They couldn't even provide me a tracking number. Something about this company isn't right and I have yet to receive my money.
They just did the same to me 4 days ago for disputing fraudulent charges after 5 years with them
Omg! This has been the most aggravating, infuriating and unacceptable situation I have ever been in. As all the other complaints go NetSpend closed my account due to suspicious activity? On the day they closed my account I had just received my direct deposit paycheck of approximately $2,000 and had use the card that day several times already and the next time I went to use it it declined the charges and I called them and they told me that the account was closed and I would be receiving a check in 7 to 10 days. That was approximately three months ago still no money. I have called there roughly 50 times and it's the same story as everybody else's. They keep asking you questions until they stump you, and as soon as you give one wrong answer they inform you they have to hang up and you have to call back and start the process over for which each call is one to one and a half hours until you talk to somebody. I can answer 99% of their questions it's when they get to the specifics on that card such as, what were your last three transactions? How much exactly was left in the card? What day did you open the card? Which all of those questions would be simple and easy to answer except when they close your account you have no access to answer those questions and when you have four or five NetSpend accounts you don't remember all these details and that is what they're counting on. I have invested a considerable amount of time trying to get my money back. This has ruined my credit and has been absolutely devastating to buy well being. I have called NetSpend and pleaded with them even begged them to return my money and to no avail. I tried to email them and they told me these requests must be done over the phone. I've tried that too many times and got nowhere. Supervisors are absolutely no help either. They're cleaning that they're doing this for my protection to make sure it's me but that is hardly the case. They obviously had no interest in giving me my money back. This has caused irreparable damage to me and my family and I can't believe this company can get away with this. This is so outrageous. Can somebody please tell me how to get my money?
Call Washington DC and speak to someone there, contract Corporate office, write a review on the BBB website
I received an email from the snd regarding a charge to my net spend card. The Amazon account is my sons and my card was simply used in prior transactions with Amazon and was on file for his account. He brought it to me and I told him to just hit No. Nowhere on the email does it warn you that it will block your account and delete you from the system, If I had known I would have just approved the payment. My family and I move tomorrow, we need the money for fees and a truck and now I cannot access any of my funds. The terrifying part is that I was put through the exact thing as the poster Shinitta, where I called the customer service number, spoke with a representative and asked to speak with a supervisor, her name was Chloe, and she was helping me to moneygram my funds to me because I need them immediately or I am basically facing homelessness because of this situation. As she was helping me, she put me on hold for over 30 minutes, just as was done to Shinitta, then hung up on me and I was told the facility is closed. That’s not how you treat someone and judging by the posts I’ve seen, this has been standard practice for the past 6 years. I am terrified to call back in the morning because It’s obviously very likely I will be treated like the criminal just as Shinitta was. This is shameful customer service. I just need my money out of my blocked account TOMORROW and no later and I am likely done with netspend after this, this is so wrong to do to your customers.
I received an email from the snd regarding a charge to my net spend card. The Amazon account is my sons and my card was simply used in prior transactions with Amazon and was on file for his account. He brought it to me and I told him to just hit No. Nowhere on the email does it warn you that it will block your account and delete you from the system, If I had known I would have just approved the payment. My family and I move tomorrow, we need the money for fees and a truck and now I cannot access any of my funds. The terrifying part is that I was put through the exact thing as the poster Shinitta, where I called the customer service number, spoke with a representative and asked to speak with a supervisor, her name was Chloe, and she was helping me to moneygram my funds to me because I need them immediately or I am basically facing homelessness because of this situation. As she was helping me, she put me on hold for over 30 minutes, just as was done to Shinitta, then hung up on me and I was told the facility is closed. That’s not how you treat someone and judging by the posts I’ve seen, this has been standard practice for the past 6 years. I am terrified to call back in the morning because It’s obviously very likely I will be treated like the criminal just as Shinitta was. This is shameful customer service. I just need my money out of my blocked account TOMORROW and no later and I am likely done with netspend after this, this is so wrong to do to your customers.
I am having issues also. They won't activate a card due to fraudulent activity on an account w my name linked to it. First off I've never had a netspend account, second how the hell fraud happen with a PREpaid card, makes no sense and last why keep sending me cards if I can't open an account
I've experienced this with My netspend as well. I called in to report a lost card and I was given a option to have a duplicate card mailed to me for a small fee that would be charged to the card. I received the card and when I went to activate it I found out that my account has been closed down with my money in it. They will not give me access to the online at they keep telling me they found the account but it has been canceled out and blocked. They won't help me they told me sorry there's nothing we can do I want my money back now!
They said I had fraud on my card and blocked it this happened 2times
This is happening to me right now.. help..?
Deep blue is apart of netspend and they have done me the same way. I disputed a charge that someone stole over a $1000 and said in ten days my investigation would be done. Got letter saying they were refunding my money this was July 15 and here it is August 6 and still no check. I call and get told so many different stories, like it’s been mailed and they were gonna overnight it to we can’t do that it’s being possessed and etc. been on phone for hours trying to get supervisor and it just a circle and never get a true answer. I WANT my money point blank period. It’s a bad situation and punish me to never have a netspend card again ever because someone stole my money and sent them the documents from who stole it and everything? I have seen this is happening to some of y’all. Did you get your check?
This is the exact same thing to the tea of what I just dealt with with Netspend. They are horrible company. I will never use them again and I will make sure I let everybody know exactly what kind of company they are.