NetSpend review: Checking account

On January 31, 2024 I called due to fraudulent charges from my checking account. I called immediately, same day, the fraudulent transactions showed up. At the time they were pending and I informed customer service they were not my charges and to stop the pending transactions, but the customer service representative said she would not put a stop on the charges because she claimed I had to wait until the charges cleared before a dispute could be made. I immediately put a dispute in and from then on I have not received my money, Netspend is refusing to refund me fraudulent charges that I DID NOT MAKE! I have had to put a complaint in with the Federal Trade Commission. I would like this situation to be resolved without having to bring a civil suit against the bank. I followed every protocol required by the bank.

I have made numerous, over 30 or more phone calls to resolve this. I was told that a supervisor would call me but never did. All of this is documented on recorded lines. I have kept records of all conversations.

I am a single mom whose family relies on my income only. Approximately $2000 was illegally taken from my account.

Please reach out to me as soon as possible.