Menu
For Business Write a review File a complaint
Nevada State Bank

Nevada State Bank review: Overcharged 13

R
Author of the review
8:37 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nevada State Bank charged excessive overdraft fees on my husbands personal account right after Christmas while he was on the east coast dealing with the death of his father. They charged a total of $1, 160.00 in NSF fees for $157.16 worth of items presented to his account. Then they took all of the money from a Joint Checking account that I have with my husband that he doesn't even use to cover the overdraft in his personal account.

We had been customers of this bank for over 4 years and had NEVER asked for a NSF charge to be refunded, EVER. The manager Kim knew we were having financial trouble with the unexpected death of my husbands father.

He went into their office and humbly asked for the exorbitant NSF fees to be refunded. She informed my husband that they would only refund $150 of the $1, 160 in NSF fees and that our financial problems were not their concern. She said that he should have not allowed his account to go into overdraft in the first place.

I wouldn't have had a problem with this if they would have paid the items being presented against his account but they didn't. The items being presented were in range from $2.99 to $11.60, with one being around $70. There were a total of 12 items presented totaling the $157 so the first returned item fees were $420. Most of the items were presented a second time before he could stop the debits from going against the account.

Since the government (which is really us because our tax dollars will be paying for it) just gave banks and financial institutions $700 billion dollars in relief, I think it is absolutely absurd that this bank would not help us with the ridiculous overdraft fees they charged.

It is very hard to pay over a thousand dollars for $157 worth of items that were not even paid. To boot, if they would had paid the smaller items and returned the larger one (a $70 item) the account would have only incurred 1 NSF fee instead of 12. I guess they saw a way they could make some fast money and took it, at our expense!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

13 comments
Add a comment
T
T
The Bottom Line
Las Vegas, US
Jul 22, 2009 6:46 pm EDT

The worst banking experiences with Nevada State Bank after banking with them for 9 years its problem after problem!

AVOID Sunset and Annie Oakly the manager there is /partially removed/ When you go in to the branch you can hear this idiot screaming at customers on the phone and she will stand behind her protective counter and scream in your face.

If its one thing NSB LOVES to do its NSF FEES!

AVOID NEVADA STATE BANK IF YOU CAN!

W
W
whatever100
las vegas , US
Oct 08, 2009 12:57 am EDT

Hey genius learn how to spell before you make complaints and comments. How can anyone take an uneducated and unethical waste of "human flesh" such as yourself seriously? The only reason why you are complaining and ranting is because you do not know how to balance your checkbook, which is no ones fault OR concern for the matter. First learn how to spell, than do yourself a favor and learn how to manage your finances. By the way there are courses available for both issues you have and you can find these courses from kindergarten and up.

I
I
IBET
Las Vegas, US
Sep 07, 2010 5:32 am EDT

I bet that was Teresa Cody hahahaha

T
T
tondelayo
AE
Sep 13, 2010 5:17 pm EDT

Banks are not your friends.

A
A
Against large corporations greed
Fernley, US
May 04, 2011 11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wholeheartedly agree with the above issues. Been with them for over 8 years---made a mistake and admiitted that to them. Was 2.23 overdrawn and it cost me 40.00 in fees . What a rip off--called and asked for some consideration and totally admitted I made a mistake and reminded them of how long we had been with them--told it wasn' a bank error so couldn't give us anything back at all and was not real nice about it but I was. Looking for anothr bank asap and these practices need investigated by Banking Commission==Terrible, Terrible. Also it is so blantant that the above responder "whatevr100" is actually Teresa Cody--- talk about not very smart ha ha ha lol

A
A
Against large corporations greed
Fernley, US
May 04, 2011 11:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Insane fees and customer service

R
R
roxieroxieroxie
US
Jun 28, 2011 6:37 pm EDT

Have never gone into to overdraft, when realized my error, I went in to cover the amount, but the $2 here & the gas here & the larger ph bill had mult. by almost triple in fees! I begged them to stop charging me daily for over drafts... I explained my seasonal work was ending, & that $8 a day for being in the negative, wld rob me of my entire unemployment check! I told them there was no possible way they ckd justify such fees after making so much out of my money, in the past. I dont know wgat to do! they wont even let me close tbe account! its like I have to be in dept, for life, for a few charges I over spent on a weekend... :C

D
D
Disgruntled customer!!!
Reno, US
Jul 10, 2013 3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Horrible bank! They choose to put through payments first instead of deposits made, so they can charge you for overdraft fees. I made a 40.00 cash deposit at the ATM one day and my receipt stated 603.00 available balance. My rent check went thru for 589.00 after the 40.00 deposit to cover the check. The bank decided to put the rent check thru first then added my 40.00 deposit after. So they could charge me for overdraft fees, even though the ATM stated available balance 603.00. Such a scam being pulled by this bank! I've decided to close my account there, because I refuse to have my money stolen by the people that are suppose to be protecting it.Avoid this bank at all cost, they are not watching out for you, only themselves . They just care about making money off of you . They look for ways to charge you fees!

F
F
FlankerJack Channel
US
Mar 09, 2019 4:23 pm EST

NSB always resolve the issue, but the pattern of behavior is too common.

F
F
FlankerJack Channel
US
Mar 17, 2019 2:35 am EDT

We have been with NSB for several years. every 6 months or so random charges appear from gas stations in Town. They are always about $100 each. We have to freeze our card and have a new one reissued.
I believe someone inside the bank steals information, sells it to people who make a fake card to get cash back at these stations.

A
A
Amy Blankenship
US
Aug 16, 2022 3:15 pm EDT

i was charged 7 overdraft fees within 2 days ($240) EXTREMELY Excessive. and while the money was there to cover these charges - they were showing as pending But had cleared my balance- i transferred money anyway - and still incurred fees and fees on charges that already had fees. all cuz service people were not helpful. i need the money back.

N
N
notallonerace
Las Vegas, US
Feb 11, 2023 7:00 am EST

I use my NSB site daily to check my accounts, how are the web page images chosen? Instead of people, can you

use other images like a home, beautiful scenery, etc.? If you MUST use people, do they all have to be one race? This is offensive to many people of different races. How about diversity? Or animals banking? Give us a break here...

N
N
nancy7711
Gilbert, US
Feb 27, 2023 12:25 pm EST

I've used Zelle in the past to send money, but yesterday February 21, 2023, I logged on to Zelle and got this message:

ERROR We can't let you access the application because some of your information duplicates another registered customer.

I am the SOLE owner of this account!

wtf?

More Nevada State Bank reviews & complaints

Nevada State Bank - NSF Fee & Bad Customer Service 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nevada State Bank - Very POOR customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nevada State Bank - Kathleen Galea 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nevada State Bank - ILLEGAL NSF FEE 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nevada State Bank - Unfair holds on small checks 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Nevada State Bank Contacts

  2. Nevada State Bank phone numbers
    +1 (800) 727-4743
    +1 (800) 727-4743
    Click up if you have successfully reached Nevada State Bank by calling +1 (800) 727-4743 phone number 0 0 users reported that they have successfully reached Nevada State Bank by calling +1 (800) 727-4743 phone number Click down if you have unsuccessfully reached Nevada State Bank by calling +1 (800) 727-4743 phone number 0 0 users reported that they have UNsuccessfully reached Nevada State Bank by calling +1 (800) 727-4743 phone number
    Customer Service
    +1 (702) 383-0009
    +1 (702) 383-0009
    Click up if you have successfully reached Nevada State Bank by calling +1 (702) 383-0009 phone number 0 0 users reported that they have successfully reached Nevada State Bank by calling +1 (702) 383-0009 phone number Click down if you have unsuccessfully reached Nevada State Bank by calling +1 (702) 383-0009 phone number 0 0 users reported that they have UNsuccessfully reached Nevada State Bank by calling +1 (702) 383-0009 phone number
    Las Vegas Area
    +1 (775) 852-6611
    +1 (775) 852-6611
    Click up if you have successfully reached Nevada State Bank by calling +1 (775) 852-6611 phone number 0 0 users reported that they have successfully reached Nevada State Bank by calling +1 (775) 852-6611 phone number Click down if you have unsuccessfully reached Nevada State Bank by calling +1 (775) 852-6611 phone number 0 0 users reported that they have UNsuccessfully reached Nevada State Bank by calling +1 (775) 852-6611 phone number
    Reno / Sparks Area
    +1 (888) 835-0551
    +1 (888) 835-0551
    Click up if you have successfully reached Nevada State Bank by calling +1 (888) 835-0551 phone number 0 0 users reported that they have successfully reached Nevada State Bank by calling +1 (888) 835-0551 phone number Click down if you have unsuccessfully reached Nevada State Bank by calling +1 (888) 835-0551 phone number 0 0 users reported that they have UNsuccessfully reached Nevada State Bank by calling +1 (888) 835-0551 phone number
    Online Banking Customer Service
    +1 (866) 749-7476
    +1 (866) 749-7476
    Click up if you have successfully reached Nevada State Bank by calling +1 (866) 749-7476 phone number 0 0 users reported that they have successfully reached Nevada State Bank by calling +1 (866) 749-7476 phone number Click down if you have unsuccessfully reached Nevada State Bank by calling +1 (866) 749-7476 phone number 0 0 users reported that they have UNsuccessfully reached Nevada State Bank by calling +1 (866) 749-7476 phone number
    Bankcard Customer Service
    +1 (888) 758-5349
    +1 (888) 758-5349
    Click up if you have successfully reached Nevada State Bank by calling +1 (888) 758-5349 phone number 0 0 users reported that they have successfully reached Nevada State Bank by calling +1 (888) 758-5349 phone number Click down if you have unsuccessfully reached Nevada State Bank by calling +1 (888) 758-5349 phone number 0 0 users reported that they have UNsuccessfully reached Nevada State Bank by calling +1 (888) 758-5349 phone number
    BankCard Customer Service Center
    More phone numbers
  3. Nevada State Bank emails
  4. Nevada State Bank address
    750 E Warm Springs Rd, № 150, Las Vegas, Nevada, 89119-4358, United States
  5. Nevada State Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 07, 2024