Newair
Reviews and Complaints

I purchased a faulty ice maker from Newair and have had several replacements hat have been faulty. I was promised a refund *** days. I have in writing this. I sent all the information to the on March 23. It is now April 12. They refuse to give me my refund as of now. All they are doing is telling me lie after lie and even in writing. The refund is in the amount of $444.00. Im at the end of my rope on what to do.

First it was difficult to find this business on your site since nowhere on their Website do they refer to Luma Comfort Corporation?Complaint: Ordered and Paid for a product which we have not received.Ordered Wine Refrigerator, Black Onyx Finish. Have received incorrect Product TWICE. Have left three messages with *** to speak with Supervisor and each time was ASSURED I would receive a call back before end of day, even if it was after Closing hours. Still have not received a call back.I am requesting Wine Refrigerator, as described on their Website with status of "available" ,be shipped immediately. Original items sent are big and heavy, therefore, we also request a Box be sent to us for first incorrect refrigerator, since original box was destroyed during shipment AND have Carrier come to pick up both erroneous items, so they can be returned.

I brought my friend to an appliance retailer. He purchased a new under-counter NewAir beverage fridge model ABR-960. When he unpackaged the fridge and plugged it in, he found that it did not cool. He had a technician come out and the technician verified that it was malfunctioning. My friend contacted NewAir about the defective product and was told that the issue was discussed with management and they denied the claim because the retailer was not an "authorized retailer". I have purchased several appliances from this retailer, have exercised manufacturer warranties from Haier and Samsung appliances purchased there. I have emailed NewAir three times about this and have not received a response. I called twice and was told both times that the manager would call me back and never did, and finally, I had an online "chat" with a manager about the issue. The manager that I chatted with insisted that the retailer was not authorized and said that they were not able to disclose to me the list of authorized retailers because of privacy laws.

1) NewAir's published warranty policy does not list the exclusion of "purchased from an unauthorized retailer"
2) NewAir's supposed list of "authorized retailers" is hidden from the public
3) NewAir's denial of the warranty claim is a direct violation of Federal Warranty Law (Magnuson-Moss Act) because the exclusion is not listed on the warranty and the "list of authorized retailers" is not known to the public. In other words, they could be completely making up the exclusion and the consumer has no way to verify it - exactly what the Magnuson-Moss Act was written to defend.
4) From the Magnuson-Moss Act: "a warrantor must make certain specified information about the coverage of your warranty in a single, clear, and easy-to-read document - specifically to include EXCLUSIONS such as 'must be purchased from an authorized dealer.' - a warrantor must ensure that warranties are available to customers prior to purchasing"