Newegg
Reviews and Complaints

I am an IT guy and I've been buying from Newegg for 20 years now. However, I must say that Newegg has lost its touch. Their business model is to buy online and ship to the buyer. But, with Newegg using bottom tier shippers like Laser ship now, the quality and reliability has been lost. Newegg's customer service used to be top-notch, but now it seems like they hire the handicapped.

Recently, I purchased 10 monitors from Newegg, but 2 got damaged, 3 didn't show up, and Laser ship put a bogus signature attached to all shipments, even ones that Laser ship showed had not been delivered yet and were in transit. They tried to deliver to a business on a Saturday, June 26th. We were closed like many others that weekend. I contacted Newegg immediately, and they put shipping claims in.

Over the next 3 weeks, an email chain of stupidity unfolded with 4 or 5 people fumbling the claims and repeatedly asking me for the same information over and over again. Monitors finally started to show up 2 at a time, 3 times, meaning I received 6 of the 10 over the next two weeks. There were still 4 outstanding, with one being turned around in transit by the shipper and returned to Newegg for damage by the shipper Laser ship. Of the 6 I finally received, 5 were okay, and one was damaged by water. The one that was returned by the shipper was returned to Newegg, and I was refunded 0.00 dollars with no explanation as to why I wasn't refunded the full amount and shipping. 3 are missing, and we are out over 900 dollars right now. I can't make this stuff up.

I will never use Newegg again because they decided to take no responsibility for the shipper they chose to use. I did not have an option at checkout to use a different carrier, and they won't refund me for the monitor that did show up that is damaged. They say it's past their return window, even though the shipper returned one, and the other was only delivered last week, over 3 weeks from the time I purchased it. It should not be my responsibility to fight with the shipper they choose. That's why I pay them for shipping so they can use who they think will get the product to their customers as quickly and undamaged as possible. RIP Newegg. You lost me, my company, and my clients as a consumer of goods from you. I worked with you for 3 weeks. Now I will dispute the charges with the credit card company. Hope you lose. Ever since you sold out to the Chinese in 2016, you all have been headed towards Tiger Direct status. Well, now you're there. Congrats.

Update: After writing several of these reviews on multiple sites and reviewing each staffer that assisted in the shipping disaster, Newegg agreed with me that the shipper is the one who is at fault and refunded me for the 5 monitors that were damaged or "lost" in shipping. I updated Newegg back to up to 4 stars from 1 because prior to this issue, Newegg customer service was always on top of the ball when it came to resolutions for broken, damaged, or lost items. It used to be one call or email would set the ball rolling, and they resolved issues almost like it was auto-pilot.

I gave 4 stars because the resolution department has to be a little more on top of the ball and pay attention to the history of a claim so the client isn't repeating themselves over and over or having them make a judgment based on the wrong information because they failed to read or did not have available the entire conversation history for a claim.

I appreciate Newegg doing the right thing and refunding me, but I hope to God they never use Laser Ship again. Worst shipping company this side of Uranus. Thanks, Newegg.

I've been using Newegg for a few years now, but I have to say, my recent experiences have been pretty disappointing. I ordered a couple of Lenovo Y700 laptops from them, thinking I could customize the delivery through FedEx delivery manager. But to my surprise, I couldn't do anything! Newegg had locked the shipping options to "must have signature IN PERSON upon delivery". I mean, seriously? What if I have a job or something? Tough luck, I guess.

So, I called up Newegg customer service, and they blamed FedEx and Paypal for the issue. But when I called up FedEx and Paypal, they both denied forcing this signature requirement. It was like a game of hot potato, and no one wanted to take responsibility.

I even asked Newegg customer service on two separate occasions to never send me anything via FedEx again because the local drivers are lazy POS's and don't even knock on the door. But they didn't seem to care. And to make matters worse, I found out that the WaveTech storefront on Amazon was actually a "front" for Newegg. And guess what? They were using FedEx again, with the same signature requirement.

I'm pretty sure Newegg needs a different name (or several names) to sell under because their service is so poor. They've lied to me at least three times - twice on their BS shipping requirements and once in their dishonest storefront on Amazon. And even though I requested not to use FedEx for shipments to me, they still did it anyway.

What's worse is that UPS and USPS allow me to pick up the item at their distribution point, and they offer the ability to sign a form and leave it for future delivery. But FedEx doesn't allow any of that. They require someone to be there in person at delivery. And even if Paypal makes the signature requirement, it's still Newegg's fault for making the boneheaded choice to lock out all of these "flexible" shipping choices.

So, I'm done with Newegg. They don't deserve anyone's business because they're dishonest. And I'm going to make sure everyone knows about my experience with them.

On the 28th of December 2019, I ordered a WiFi adapter for my PC from Newegg. Unfortunately, the adapter did not have a stable connection, so I went through the return process. Newegg sent me a return label via email, which I used to return the item in its original box and packaging. Within four business days, the return was signed-for, so I expected a refund within a few days. However, I waited and waited and waited, but no refund came. I even received a warning email that my return would expire if I did not return the item. I was confused and frustrated.

I decided to call Newegg to inquire about the delay, and I spoke with a very clueless person who told me that I sent the item to the wrong address. I was shocked! I used their label, so how could I have sent it to the wrong address? I explained to her that I had returned the item using their label and gave her the tracking number, which she already had as Newegg had sent me the label. I told her it was signed for, gave the name and date/time stamp from FedEx, but she insisted that I had used the wrong address. She told me that I had to retrieve the item and use a different label to return it to them before the expiration date. I was frustrated because they lost the item, but I was somehow expected to retrieve it for them? The expiration date of the return was less than a week, and I felt like I was being held liable for their error.

I printed two copies of the PDF label, used one for the return, and kept the other so I'd have a tracking number. Both labels matched, and the tracking number matched the number on my account return status page. Since I had purchased the item from Newegg using PayPal, I turned to PayPal and sent all supporting documentation to them, including the label, the copy of FedEx tracking, Newegg invoice, a screenshot of the Newegg.com customer account return status page, the PayPal statement, etc. PayPal asked for 10 days for Newegg to respond, which I agreed to. However, Newegg never responded.

I received a refund on February 5th for the full amount. A month later, Newegg wanted me to reverse the charge-back, as they had conveniently found the item and wanted to credit my account. It appears that Newegg only wished to refund me after the charge-back. Evidently, PayPal had given them 10 business days to take care of the refund, and Newegg refused, so PayPal reversed the charge. The caller told me specifically, "reverse the chargeback, and we will charge your credit card for the full amount, then refund your account within 10 business days." I refused because I no longer trusted them.

Today, I tried to log into my account and was greeted with, "We apologize for the inconvenience, but this account has been suspended. Please do not continue to attempt to log in. You can call us at ***119 for help." I called and got "please enter your order number." I hung-up and went to the customer service page and ordered a call-back. I spoke with another clueless woman who told me that my account was blocked due to a chargeback. I explained the situation, but she refused to acknowledge an error occurred and said that the only way to resolve the account closure was to reverse the charge-back, apply a credit-card charge, and wait ~10 days for a refund. I refused because it seems that Newegg only wished to refund me after having a chargeback applied to their account. I didn't order the chargeback, PayPal did, after giving them plenty of time to resolve the issue.

Despite the fact that I had been a personal and business account customer of theirs since 2001, I see they no longer care about the customer. In that regard, they lost my business until they come to their senses. They probably don't care about my little money, now, anyways. The only way to get their attention is, from my experience, is a chargeback.

So, I recently had an experience with Newegg that left me feeling pretty frustrated. I was trying to upgrade my graphics card during the COVID pandemic, and as you can imagine, every major retailer was sold out of the latest generation of video cards. However, on August 28th, I thought I got lucky and spotted an EVGA 2080 Super in stock at Newegg for the MSRP of $719. I quickly purchased it, elected for expedited processing and shipping, and even added a 3-year warranty. I received an order confirmation email and a payment processing email from PayPal, so everything seemed fine.

However, as the day went on, I kept refreshing the Order Status page and it just kept saying "Order Processing: Estimated Processing Date: 8/28". I started to worry, but I checked again before midnight and it was still the same. Then, after midnight, it changed to just "Order Processing" and no date info. The next day, exactly 24 hours after placing the order, I received an email saying the order was cancelled because the payment was unable to be processed. I went back online to see if I could order again, but the 2080 Super was out of stock again, and the only option was a 3rd party vendor who marked it up $280.

I went to the customer service chat on Newegg.com, and it was a complete waste of time. They lied to me about why it was cancelled, gave me several conflicting stories, and told me whatever they thought I needed to hear to stop bothering them about the order. They said they could do nothing, and finally, one of them offered me a laughable $10 coupon. I told them what I wanted was for them to send me the exact same item through their 3rd party seller on their website at the price that I had paid the day before. This is a difference of $280, which may seem like a lot, but let's review the facts. They didn't have an accurate account of their in-stock items, instead of reviewing and cancelling my item in a timely manner, they let a 24-hour period lapse where they didn't process my order, and their system must have automatically cancelled it. Upon contacting them, I was told it was my payment provider's fault, and that there was nothing they could do. I think a fair solution was right there in front of them - that they sell me an item offered on their website at the price I had agreed to pay the day before - but they would not agree to it.

Their inventory system is a mess, and their fulfillment center must be running like a chicken with its head cut off. Worst of all, when they have a way to make things right, they refuse to do it. When they can quickly resolve an issue, they leave you hanging and let you waste your own time waiting for them to process a purchase that they won't even process because the item was either never in stock in the first place or they had some kind of simultaneous purchase incident.

On Monday morning, I called customer service and talked to the supervisor, Kim. She reiterated the $10 offer and said she wouldn't offer price matching. She wouldn't acknowledge the company's ability to make things right using their own 3rd party vendors. I got the same "not my problem" attitude from the supervisor as I did from the customer service agents. It's a shame and pathetic.

I first used Newegg in the early 2000s, but if I can possibly avoid them, I will never use them again. I heard they were sold to another owner some years back, and this kind of nickel and dime mentality is common with new company owners. They don't think about their long-term reputation or customer loyalty. They think about how to tell you "no" and charge you for faster processing without doing anything in return. They're not trustworthy or reliable. I won't trust an "In Stock" notice for a high-demand item from Newegg ever again, and I suggest you shop elsewhere whenever you can.

I recently had a terrible experience with NewEgg, and I would not recommend them to anyone. I was in the market for a basic gaming laptop and found an MSI Laptop with just the basics for around $800 being sold by NewEgg. I did a little bit of research and decided to purchase it.

However, once I received the laptop, I soon discovered that it was not compatible with the Oculus Rift, and decided to return the product after only using it one time. I went on NewEgg's website and followed their return instructions, and I even purchased their return label for $15. I was then prompted to pay a $95 restocking fee, and even though I felt that this was pretty high, I decided to just go ahead and pay it.

After about two weeks had gone by, I received an email stating that the laptop was physically damaged and beyond the applicable Newegg.com warranty coverage as indicated in their Standard Warranty Policy. I was extremely frustrated with this email considering that I had only used the laptop one time, was positive that no damage had occurred while it was in my possession, and followed (and paid for) their shipping instructions. I had assumed that something must have gone wrong while they were processing my return causing it to be mislabeled as damaged, so I decided to call NewEgg directly.

After speaking with a very nice person who had instructed me to wait a couple of days while my claim is under investigation, they told me that I would be contacted very soon. After two more weeks went by, I knew that they would not reach out to me. So, I gave them another call, but this time, the person told me that nothing could be done, and they are not liable for any of the damage that had occurred, and after speaking with a manager, they reached the conclusion that I would not be getting my money back.

As a college student, a purchase of this size is a big deal, and I cannot afford to suffer an $800 loss for a laptop I did not break. Now I am out $800 for the purchase, $15 for the shipping, and $95 for the "restocking fee." Their customer service had me running in circles for a solution that they would never provide.

I have many friends and coworkers who had used NewEgg for all of their computer and gaming products with little complaints, but now, none of us would trust them with a purchase larger than $50. Their customer service is terrible, and they do not value their customers. Though the people we talked to sounded nice, they never gave us any solutions and just kind of blew us off. Stay away from NewEgg!

Afterwards, I started looking into past reviews of NewEgg, and I found some similar stories. This guy returned a product with all of its components and he was denied a return. This person was unable to get a refund for a defective product. And this person was denied compensation for a product that they never even received.

So far, I am very disappointed with the way that NewEgg does business. It is not professional, and they do not value their customers. And after a while of loyalty, I no longer feel safe purchasing anything from NewEgg, and I am very disappointed because they actually had some good deals, but they rip off anyone who has a problem. Not worth my time and money, and they shouldn't be worth yours either.

I had a really bad experience with Newegg. If you're looking for a company that will leave you without your product and make you fight to get your money back, then Newegg is the place for you. Let me walk you through what happened:

I ordered a TV and Newegg was quick to take my money and charge my credit card within hours. The TV was supposed to arrive in three days, but when I made sure someone was home all day, nothing showed up. I checked online and the tracking had no information after "shipping". I called Newegg the next day and they said there should be more tracking info. It was pretty obvious that the TV disappeared between the warehouse and the shipper.

Newegg said they needed a week to figure it out, which was ridiculous. We just spent a week figuring out that the TV was lost. Newegg wanted another entire week to figure this out before actually trying to deliver what I ordered. This was more than a week of fail. I started to question their competency.

More than a week later, Newegg once again "ships" my order. They are apparently using overnight delivery, which is a good thing. Although they could have used 7-10 delivery at the time we already knew there was a problem and it would have been faster.

I made sure I was home all day, but the tracking showed "not at home on delivery attempt". Of course, the "delivery" attempt never rang the bell or left a door sticker. They obviously did not actually show up at my house and were lying.

I was done with Newegg. They failed multiple times to deliver and were incredibly obtuse and slow every step of the way, except for charging my credit card. I called Newegg to cancel and get my money back. They convinced me to give it another day, but the same thing happened the next day. I wasted time on my part and the same lying "not at home" on the tracking. I was reminded of Seinfeld, "you know how to take the reservation, but...". I called Newegg and told them I was done. After a long discussion, they agreed. Although they kept wanting to call it a "return". Nope, you really have to actually deliver it before you can call it a return. Newegg failed to deliver multiple times. Every time they called it a return drove me a little crazy, and I pointed out it was not.

They told me it would take a week to return, a week to process the return, and a week to process the refund. They had my money for more than three weeks, failed to deliver the product, and yet wanted to keep my money for three more weeks. It was surreal. We had a long discussion and they may be able to do an advanced refund. Great, I'll believe it when I actually see the money come back.

Tracking got updated with "return to sender". Three days later, some guy showed up at my door and said he had a delivery. I didn't see any package or his truck, but he did have an Ontrac shirt on. I laughed through my anger and told him to hit the road. When Newegg was supposed to deliver the order, they failed again and again. So of course, when they were not supposed to deliver the order, they apparently actually tried.

I got a phone call from "mmepshl" at Newegg telling me the RMA was processed and I could call to start the process for an advanced refund. Why couldn't they do this automatically? Is there really a question on whether I want a refund for an undelivered order or not? I called Newegg, but they said I couldn't do that yet.

About a week later, I got an email from Newegg saying that the TV was physically damaged and beyond their warranty coverage. They said I returned the item back under my own shipping label and I was required to file a damaged claim with my carrier. I didn't even know how to respond to that. The only thing I could think of is that I'd like to have some of whatever it is that they are having.

I called Newegg and had another discussion with lots of "it's not a return" from me. They claimed once again that they would refund me. This time the claim was 3-5 business days to process.

I'm currently waiting for that time period. My best guess is that I'll be getting another bat-$#*! crazy email or ghost phone call from them. More likely, by day five, nothing will have actually happened and I'll do what I should have done two weeks ago (and probably should just go ahead and do now) and dispute the charge with the credit card company. Balls.

I should add that the people I talked to were all polite, despite how angry I was, and did seem to want to help. But Newegg's process and management are ridiculously bad. Do not order from these clowns.

I recently had an experience with Newegg that left me frustrated and disappointed. I have been a loyal customer since October of last year, spending over $1300 on various products such as two monitors, a capture card, a gaming chair, and other small items. However, my recent experience has left me with no choice but to cancel my card with Newegg and return to Amazon.

I had to spend 2 1/2 hours dealing with customer support regarding my replacement monitor. I had sent it back to them 13 days ago, and I had not received any correspondence from them since then. I was frustrated and worried because I use my PC for work, and I needed the monitor to continue working. I was told that the RMA was for a replacement, but I saw on my RMA history that the return type was a refund. I was confused and frustrated because I needed the monitor, and I had no idea what was going on.

I spoke with two different customer support representatives, Morris L. and Greta L. Morris L. ended the chat suddenly, which left me even more frustrated. Greta L. was more helpful, but I still did not receive any concrete information about my replacement monitor. She sent an email to the seller and told me that they would respond in 1-2 business days. However, I had already been waiting for 13 days, and I could not wait any longer.

I was disappointed with the lack of communication and the slow response time from Newegg. I felt like they did not care about my situation, and I was just another customer to them. I decided to cancel my card with them and stop purchasing through them. I was done with their poor customer service and lack of communication.

Overall, my experience with Newegg was frustrating and disappointing. I hope that they can improve their customer service and communication in the future so that other customers do not have to go through what I went through.

Newegg is an online retail store that specializes in electronics and computers. In my personal experience, I had purchased an unopened OS from them, but unfortunately, it was the wrong version. I contacted their customer service to request an exchange, and they instructed me to return the product. However, when they received it, they claimed that I had opened it and refused to exchange it. I was extremely disappointed and frustrated with their service.

I strongly advise against trusting Newegg for any software exchanges or returns. Their returns department is dishonest and will blame the customer for their mistakes. It's a shame that they prioritize their own interests over their customers' satisfaction.

In an attempt to resolve the issue, I contacted their customer service again. However, they continued to deny my request for an exchange and insisted that the product was received opened. I even offered to provide proof that I had not opened the product, but they refused to consider it.

It's disappointing to see a company that I had trusted and given my business to treat their customers in such a dishonest manner. I hope that Newegg will take responsibility for their mistakes and improve their customer service in the future.

Update [protected]): I recently received an email from Newegg's customer service representative, Eugene W., regarding my previous complaint. However, their response was unsatisfactory and did not address my concerns. They continued to insist that the product was received opened and therefore ineligible for return. I am disappointed that they did not take responsibility for their mistake and instead chose to blame the customer. I will not be doing business with Newegg again and will be sharing my negative experience with others.

about the product I purchased, I am writing a review about the terrible customer service I have received from Newegg.

Firstly, I must say that I am extremely disappointed with the way Newegg has handled my order. I purchased a computer and MS Office 365 subscription on December 6, 2015, and immediately realized that I needed to change the shipping address. However, despite my repeated attempts to contact customer service via online chat and email, I was unable to do so. The wait times were incredibly long, and when I finally did receive a response, it was slow and unhelpful.

To make matters worse, I am now experiencing issues with my Office 365 program, as I am receiving an error message that it is not licensed. I attempted to start another chat session with Newegg, but after waiting for 30 minutes, no one had come on to start the chat.

This is not the first time that I have had issues with Newegg. In the past, I have received the wrong model of a product, and it was severely damaged. Despite returning the product at my own expense, I have yet to receive a refund.

Overall, I would not recommend Newegg to anyone. Their customer service is terrible, and they do not seem to care about their customers. I will be taking my business elsewhere in the future.

About Newegg Order # [protected]

I want to explain you how much I'm disappointed with this order. I was looking
to buy a 3070ti and I saw it in Newegg website. They were not selling it alone. Anyway I decided to buy it as combo deal with mainboard. Actually I didn't need it but I bought. Now they are telling me to refund some money and keep them all. How it sound, If you
go to restaurant and order an hamburger but restaurant brings you rice and some refund.

Actually, I didn't do anything wrong. I paid money, I waited for shipment, I lost time with this order. Newegg should take responsibility with their fault. They should make me a satisfied customer.

My expectation from them as a "big reliable company", to change this card with the correct one which I ordered. Brand doesn't matter. If they want They can send me any upper model as well.

However they chose the easiest way. They wanted me to send the items back for refund. I have lost 20 days. Even I found a new graphic card it will take much money and more times. I'm the only suffers because that I choose to buy from newegg. Now I have started the refund process but I'm really feeling like I'm cheated.

I ordered a graphics card on August 26. It was shipped on August 27. After waiting in the cargo, it was returned to the sender on September 2 and the sender received it on September 7. In my first conversation with the customer representative, they said that your money will be sent when the product is returned. I'm still waiting since then. Despite contacting the customer representative many times, the money still has not been refunded. They tell me to wait a little longer every time I meet. They're distracting me. They say that the cargo did not reach them, but I verified that the cargo company delivered it. They do not refund my money without giving any reason. I paid for it and I didn't receive the product and now I can't get my money back.

Newegg's delivery driver was unable to find my address. He calls me on my cell phone asking for directions and then when he gets here asks for me to come outside and meet him. The agreement for the delivery was for the package to be delivered to the address, not outside on the curb, but at the address. This is the first time in the past one and a half years living at this residence that a delivery service failed to find the address and asked for the owner to come outside and meet the delivery driver.

I having a BIG problem here is that Newegg not only not refunding my return. And doing something horrible. My order number is #[protected]. Invoice number#[protected]. RMA # [protected]. On the first day when I received the apple laptop, I open it and doesn't like it. It has a deep two mm scratch on the left top screen, battery running super fast. And I return immediately. I return the same item that they sent me. I sent it back right away. And then After they give me confirmation that they received my return. For a long long time of waiting. They switch a different very bad item and return to me and claim that they didn't receive the right item. And refused to give me any refund. One of the customer services yells at me " return the item to where ever you buy it." After I told to Andrea's supervisor she insists on not refund. Until she claims that she brings in her manager while I never had a chance to tell her manager, after that she said that agreed by her manager that giving me Newegg credit as a refund. And then, she said she is going to send me the return label on the same day. Also said need to wait until they received the very bad item that they sent me the second time, they will issue a refund. But I have been waiting until the second day. The label still not showing up in my email. I called customer service again. They tell me my file got closed. They are unable to open it. And they couldn't find Andrea. She spell her name letter by letter to me. This is insane. what they do is trying to cheat my $698!?!

I need help. Please .

.

I have bought a lot of items from Newegg, as every few years we upgrade our desktops/laptops for the family. I have the items shipped to my parents house instead of our apartment to stop porch pirate issues - except that strategy isn't any good if Newegg doesn't put all the parts in the box!

I got a power supply and laptop ram for the latest order. Got the power supply in the mail. I install it, no issues. A few weeks later I check the website because I still don't have my ram, and Newegg says it was in the box with the power supply, only it wasn't?!?

I chat in and get a claim filed, which now may get denied because I didn't take a picture of the box that had the power supply? What a load of garbage. Newegg is really going downhill. I already have to sift through 3rd party garbage for parts and now this? AVOID NEWEGG PEOPLE.

Order [protected], Order Date: 5/6/2021 5:02:05 AM.
I paid for Item: 9SIAX90DXJ7020 Logitech C920e Business 1080P HD Webcam
(2nd Generation) [protected]. Newegg shipped it and on 5/7 it was out for delivery and then lost. OnTrac shows it on their site, and Newegg has been informed of this over and over.

It is not 5/19 after 4pm, 13 days later, and Newegg still won't send me a replacement. They're "investigating." What? All the evidence is there. It never even made it to USPS from their shipping company! I feel like they stole my money and are treating me unfairly.

Track the Status on [OnTrac]
9274890135716700627888

Order # 502614433

To summarize our several interactions and ensure there is no misunderstanding as this has been elevated at least twice already and the last answer indicated incomplete investigation and did not address the airbill :

1- The Philippine Optical Media Board has required that an Airbill be provided in order to proceed with clearing customs.

2-Your agent, UPS has stated that the airbill must come from you the shipper.

3-Twice I have requested the airbill but newegg claims you are unable to provide.

4-Numerous times newegg has refused to refund or the shipment returned without an RMA

5-Newegg refuses to issue an RMA until after the delivery is completed.

6-The deliver cannot be completed until Newegg provides an airbill.

7-In summary you will do nothing to permit the completion the delivery OR refund my money.

Additional information regarding my attempt to review the company policies that were in place at the time of the transaction :

Newegg Global offers a webpage for shopping unique to the Philippines; https://www.newegg.com/global/ph-en/ that unique url carries on through checkout.

As of the date of the transaction and until the date of this letter the only Help Center page addresses only US shipping: https://kb.newegg.com that links to : https://kb.newegg.com/knowledge-base/domestic-shipping/ The bottom of this page contains a Related Articles list with a link to Newegg International Shipping Service. https://kb.newegg.com/knowledge-base/newegg-international-shipping-service/ this Newegg International Shipping Program contains no mention of customer responsibilities for customs.

There is no means available to me a private individual to predetermine the Philippines customs requirements.

UPS contacted me when Tracking # 1ZX799476701555540 was held in customs and notified me that I must pursue the release.

I attempted to cancel the order, Newegg refused.

This is from the last contact with customer service on 10/27:

Order # 502614433

To summarize our several interactions and ensure there is no misunderstanding as this has been elevated at least twice already and the last answer indicated incomplete investigation and did not address the airbill :

1- The Philippine Optical Media Board has required that an Airbill be provided in order to proceed with clearing customs.

2-Your agent, UPS has stated that the airbill must come from you the shipper.

3-Twice I have requested the airbill but newegg claims you are unable to provide.

4-Numerous times newegg has refused to refund or the shipment returned without an RMA

5-Newegg refuses to issue an RMA until after the delivery is completed.

6-The deliver cannot be completed until Newegg provides an airbill.

7-In summary you will do nothing to permit the completion the delivery OR refund my money.

Order:505051833

I ordered on 3rd November 2020 on newegg from Oman. Package delivered to newegg warehouse on 6th november which is still not shipped.
Then I contacted several chat representatives to help some ignored me some said wait 1-2 business days. Now 13 days passed still I contact chat help guy she said wait 1-2 days. Pl z help me if u cant deliver plz return my money. I suffered alot im in a loss bcoz of late delivery and no update. Plz where should I go?

I have dealt with Newegg a number of times and have been satisfied with their service. During the COVID-19 virus I ordered
a hard drive and a webcam for my computer. I got the hard drive in a reasonable time frame, but the webcam I did not get. After
looking on the Newegg website, for my orders tracking, the only information I could get, was that a tracking label was created
and the item was in transit. So I contacted to company by phone and was told that the order is coming from over seas and that it
could take up to 15 days. She told me that she would contact the company and get me an update to where my item is. I didn't get
the update, and after another week called them back, for an update on where my item was. I was then told that they didn't
get a response from my last claim, and that the only thing they could do was to refund my money, which I would have to wait for,
since they had to put in a claim. So in conclusion, I didn't get my product, and I have to wait for my refund. I am not happy
with the way they handed this problem. I will not be doing business with them anymore. If I had known up front that the
product was coming from over seas and that it would take more then a couple of weeks to get, I wouldn't have ordered it
in the first place.

I purchased an ASUS Zenbook 14 (https://www.newegg.com/icicle-silver-asus-zenbook-um433da-nh74-mainstream/p/N82E16834235285?Item=N82E16834235285) for college and since I planned to go into engineering. After receiving it (December 6th) I checked whether this laptop was powerful enough. Apparently most people recommend a laptop with discrete graphics so I wanted to return. I requested a return on their website and gave the laptop at their pick up center, which also doubles as a return center. I received an email a couple days later saying that the return was rejected. After I received it back from Newegg, I contacted their customer service through the online chat. They claimed the serial number of the laptop sent in does not match the serial number they have in their system. I asked customer service if there is anyway to get my money back. They said they would send an email regarding this issue in about 3-4 days. After waiting a week after the chat I still did not receive an email.
I decided that it would be a good idea to talk to someone instead. I talked to the support person and he told me the same information the chat person told me. "The serial number does not match, so we can't issue a refund". After flat out refusing that he couldn't refund, he hung up. I decided to Google and see if anyone else had this issue. Apparently there are a lot and it is pretty easy to find some just by searching "newegg wrong serial number".
As of now I don't have anything besides contacting my bank to try to resolve this issue. And it seems like most of these complaints are being "resolved" each one resolved states this:
"Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned."
Customer service doing "everything" is not resolving the issue.

I bought a Skytech Blaze II with a 2070 super from Newegg around two weeks before Thanksgiving. They shipped me a Skytech PC with a RTX 1050. I shipped the PC to them for a refund, and after the week of shipping, and two weeks of processing, they got back to me telling me that the serial number on the PC doesn't match the one they have on the system.

I spent the last hour on Google looking up previous instances of this happening, and there have been way too many for this to be happening. Newegg, you know you have a problem, yet you're refusing to fix it and just throwing customers under the bus. Just on the GPU alone, I'm on a ~$300 loss. I'm already pursuing legal options on how to handle this, but I'll give it one last try to end this amicably.

RMA # is [protected].

I purchased ASUS crosshair VII HERO (New) on 15 OCT 2019. Spend over an hour assembling a system with cable management only to find out that it does not suppose 3rd gen Ryzen out of the Box. Solution is simple as updating the BIOS via ASUS provided software. After the update system refused to POST. There is no BIOS recovery or secondary BIOS to recover from. It only gives Code 00 and code AC and it stop's there during the boost process. This motherboard never powered up before or after the BIOS update.

I picked up a cheap Asrock X470 board from my local store and it runs 3600X out of the Box without any updates required.

Anyways I decided to pack everything in and return this board to Newegg for RMA. Newegg kept the RMA for over two weeks and upon contact I was informed that RMA has been refused due to missing Serial Number from the board itself and thus they are returning it back to the sender. Another week has passed by and I have yet to receive the motherboard back. Upon inquiry I was told to contact ASUS to get further assistance.

Today 30 days have passed by and I have yet to receive the motherboard. It seems like Newegg intentionally refused the RMA and kept the motherboard to push the customer out of 30 days return period. I never took anything off the motherboard and it was still in like new condition when it was shipping back. Newegg is attempting throw a customer under the bus and offloading work to ASUS instead.

Bought a gaming monitor for my son for Christmas. The monitor was defective, I worked with Samsung support to determine it was bad. It never turned on. So my options were to send it to Samsung for a fix or return to Newegg.com for a replacement. I decided a replacement with newegg.com would be faster and my son would like his gaming monitor asap. Newegg gets the monitor back and confirms it's bad. The monitor is now more expensive because I bought this during Black Friday. I get an email the same day saying that I am getting a refund instead of a replacement because they are out of stock. I contact customer support in chat and discuss this. I tell them that what they are doing is unethical and wrong. They continue to sell the monitor using 3rd party sellers, imagine that. So ok give me my monitor back. No, they can't do that either even though it's only been about an hour since the email the monitor has been shipped back to Samsung so the company can recover their money. So just to recap. I specifically put in a request on their site to get a replacement instead of a refund and no system was reserved at that time. The customer service rep claims there sales during the days that followed my request and emptied the stock. Really? I also get no option to keep my monitor. Really? Sales order number: [protected]

I purchased a laptop
Asus rog strix scar edition 120hz display gl503vd-eb72 15.6" gaming laptop, intel core i7-7700hq processor (up to 3.8ghz), gtx 1050 4gb,, 8gb ddr4, 128gb pcieg3x4 nvme ssd + 1tb hybrid drive for 799$

From newegg.com this black friday. they offered free intel performance software pack, (which I didn't want) for free.

I am trying to return the laptop as I bought a better laptop from the same site.
Now when I am trying to return it, they are deducting the price of the software which is 359 $.
I neither opened the box of the laptop nor installed the software nor used the key.
I feel cheated.
Why do I have to pay for the product I never used.
Order# [protected]
Return# (rma #[protected])
I am trying to contact them but its taking forever to reach them.
Tried chat, phone, email.
I would appreciate if I get my total refund.

Please help

I have placed an order of two items
Order Date:
11/24/2018
Expected delivery date is December-01-2018
one of the items was delivered/received on 29th of November, but second I could not even track it.

I have tried to contact web-site for so long, but they are unable to answer on phone call, neither contact via web-site. However I was keep on trying and finally one of the support with a name of Jonathan replied to me. I have provided all details, but what he told me is the same crap information that I could check by myself. On request to get in touch with fedex I was ignored... I have asked him to provide more information and to help me out, but he said that item is in transit and thats it, Bye bye.

Guys overpay a bit on other web-sites but dont order anything from them.
0 information about warranty services aswell.

17560 Rowland St.
City of Industry, CA 91748

Worst customer service ever ordered a laptop on Friday 9/28 in the afternoon and paid for two day shipping. Got a tracking # that said i would receive it on Tue. 10/2 end of day. did not receive. I called 7pm 10/2 they said it was scheduled to arrive 10/2 but if I did not receive it they would refund the shipping. Called 10/3 and they said it was shipped 10/1 so it was not late I would get it 10/3. Did not get it and now called and they tell me that it shipped 10/3 and will not get till 10/5! this is from NJ 4 hr drive from my house, how is it coming horse and buggy? NEVER DEALING WITH THIS COMPANY AGAIN. They have the nerve to call themselves New-egg Business, more like rotten egg business. I have cancelled my order and will be disputing ANY charge.

8/27/18 -- order #[protected] Ordered HP desktop w. warranty. Chg denied by Visa, accepted by Mastercard. 8/31/18 email from Newegg: "seller cancelled the order." Seller's response: "We did not cancel the order." Duplicate charges for the warranty (Visa and Mastercard) claimed impossible by Hugh of chat. Eventually resolved with refund. But the lie from Newegg about the order cancellation is disturbing. Beware! Newegg is only a platform and is not concerned with customer/seller issues.

Purchased two Klipsch Icon KF-28 Dual 8" 2-way Floorstanding Speakers on 8/4/18. They were delivered by Fedx all busted up and destroyed. Fedx driver told me to contact Newegg. Newegg had me send photos of all the damage so I did. After several days they got back with me and told me they would send replacements. I asked that they send UPS and mark them as fragile. Few days later fedx showed up and showed me again that the packaging was destroyed and the speakers were all busted up. Newegg customer service had me send photos again and this time stated they would get it right. At this point I have been charged for three speakers when I only purchased two, only have 1 good speaker delivered and over three weeks later they are still giving me excuses to why I have not received my order or refund. They have lied to me, not return phone calls and on 9/3/18 I emailed replyied a rep that lied about inventory and told her if I did not receive a actual phone call from someone resolving this issue I would be posting negative reviews. As you can see they do not care. Horrible products because of being defective or damaged and also horrible customer service. Still have not received full refund or replacement!

Someone used my newegg account to fraudulently purchase gift cards. I called Newegg and was told to file a police report and they could not issue a refund because the recipient already received the emails with the gc numbers - three separate fake email addresses. They stated there was nothing they could do to help me. I called my bank t dispute the charges and filed a complaint with the Better Business Bureau.