Newegg
Reviews and Complaints

On 11/24/2021 I ordered an AMD Ryzen 9 5900X Desktop Processor, along with a motherboard, a computer case, a radiator fan, a power unit, and a couple thermal paste.

On 11/27/2021 I received 2 packages. One entirely containing the computer case, and another box that had "Newegg" labeled all over the outside, had a bunch of tape sloppily around the seams, and had a ridiculously excessive amount of bubble wrap pillows, half of which weren't even inflated. Inside was the radiator fan, the power unit, and the thermal paste.

I opened the box on a counter, away from anything else, and carefully poked holes in the bubble wrap to discard it, and cut up the box to recycle. The only things taken out where those 3 items.

A few days later I checked my delivery status for the AMD Processor, and they said it was already delivered. I checked around my house completely, and asked my roommate if they had seen the Processor Box (I showed them a picture), and they said no, that they were completely sure that they had never seen it.

On 12/02/2021 I contacted Newegg via their online chat, and spoke to "Nila X", who said they would file a claim on "my behalf" to the shipping carrier and that it would take 7- 10 business days to respond.

On 12/14/2021 I received an email from their "Claims Team Helpdesk" titled "Resolution Regarding Your Newegg Claim #545677" in which they "After a thorough investigation, the package was shipped out completely, therefore the claim has been closed as denied."

I contacted Newegg again on their website and spoke to "Yang Y." He said that "I see your claim has been closed by the warehouse." "Not missing: The order was completely shipped out with box #10 and
14 lbs. Item scanned by UPC code..." "I am sorry that I cannot further help you with this issue any more. The claim has been declined by our warehouse and we have proof that we sent all the items completely."

Dimensions and weight for the power unit states 3.5lbs. The radiator fan's weight is 4.19lbs. I bought 3 thermal paste weighing 4g each for 0.0265lbs. And the core processor, if it was in there, weighs 2.8oz which is 0.175lbs. Altogether, even with the processor, it adds up to 7.89lbs, so I don't know where they got such a high round number like 14lbs from.

On top of that, why would you put something as delicate as a several hundred dollar computer processor into a large box with other heavy items such a power unit and a radiator fan?

Finally, why would you mark a box with nearly a thousand dollars of computer equipment in it as being from Newegg all over the outside, knowing that anyone can see that it is likely to have expensive computer equipment in it?

I have been using Newegg for several years and have had problems in the past but they usually were fixed. Now I am out of a several hundred dollar processor, and they will do nothing to help.

About Newegg Order # [protected]

I want to explain you how much I'm disappointed with this order. I was looking
to buy a 3070ti and I saw it in Newegg website. They were not selling it alone. Anyway I decided to buy it as combo deal with mainboard. Actually I didn't need it but I bought. Now they are telling me to refund some money and keep them all. How it sound, If you
go to restaurant and order an hamburger but restaurant brings you rice and some refund.

Actually, I didn't do anything wrong. I paid money, I waited for shipment, I lost time with this order. Newegg should take responsibility with their fault. They should make me a satisfied customer.

My expectation from them as a "big reliable company", to change this card with the correct one which I ordered. Brand doesn't matter. If they want They can send me any upper model as well.

However they chose the easiest way. They wanted me to send the items back for refund. I have lost 20 days. Even I found a new graphic card it will take much money and more times. I'm the only suffers because that I choose to buy from newegg. Now I have started the refund process but I'm really feeling like I'm cheated.

I ordered a graphics card on August 26. It was shipped on August 27. After waiting in the cargo, it was returned to the sender on September 2 and the sender received it on September 7. In my first conversation with the customer representative, they said that your money will be sent when the product is returned. I'm still waiting since then. Despite contacting the customer representative many times, the money still has not been refunded. They tell me to wait a little longer every time I meet. They're distracting me. They say that the cargo did not reach them, but I verified that the cargo company delivered it. They do not refund my money without giving any reason. I paid for it and I didn't receive the product and now I can't get my money back.

Newegg's delivery driver was unable to find my address. He calls me on my cell phone asking for directions and then when he gets here asks for me to come outside and meet him. The agreement for the delivery was for the package to be delivered to the address, not outside on the curb, but at the address. This is the first time in the past one and a half years living at this residence that a delivery service failed to find the address and asked for the owner to come outside and meet the delivery driver.

I having a BIG problem here is that Newegg not only not refunding my return. And doing something horrible. My order number is #[protected]. Invoice number#[protected]. RMA # [protected]. On the first day when I received the apple laptop, I open it and doesn't like it. It has a deep two mm scratch on the left top screen, battery running super fast. And I return immediately. I return the same item that they sent me. I sent it back right away. And then After they give me confirmation that they received my return. For a long long time of waiting. They switch a different very bad item and return to me and claim that they didn't receive the right item. And refused to give me any refund. One of the customer services yells at me " return the item to where ever you buy it." After I told to Andrea's supervisor she insists on not refund. Until she claims that she brings in her manager while I never had a chance to tell her manager, after that she said that agreed by her manager that giving me Newegg credit as a refund. And then, she said she is going to send me the return label on the same day. Also said need to wait until they received the very bad item that they sent me the second time, they will issue a refund. But I have been waiting until the second day. The label still not showing up in my email. I called customer service again. They tell me my file got closed. They are unable to open it. And they couldn't find Andrea. She spell her name letter by letter to me. This is insane. what they do is trying to cheat my $698!?!

I need help. Please .

.

I have bought a lot of items from Newegg, as every few years we upgrade our desktops/laptops for the family. I have the items shipped to my parents house instead of our apartment to stop porch pirate issues - except that strategy isn't any good if Newegg doesn't put all the parts in the box!

I got a power supply and laptop ram for the latest order. Got the power supply in the mail. I install it, no issues. A few weeks later I check the website because I still don't have my ram, and Newegg says it was in the box with the power supply, only it wasn't?!?

I chat in and get a claim filed, which now may get denied because I didn't take a picture of the box that had the power supply? What a load of garbage. Newegg is really going downhill. I already have to sift through 3rd party garbage for parts and now this? AVOID NEWEGG PEOPLE.

Order [protected], Order Date: 5/6/2021 5:02:05 AM.
I paid for Item: 9SIAX90DXJ7020 Logitech C920e Business 1080P HD Webcam
(2nd Generation) [protected]. Newegg shipped it and on 5/7 it was out for delivery and then lost. OnTrac shows it on their site, and Newegg has been informed of this over and over.

It is not 5/19 after 4pm, 13 days later, and Newegg still won't send me a replacement. They're "investigating." What? All the evidence is there. It never even made it to USPS from their shipping company! I feel like they stole my money and are treating me unfairly.

Track the Status on [OnTrac]
9274890135716700627888

Order # 502614433

To summarize our several interactions and ensure there is no misunderstanding as this has been elevated at least twice already and the last answer indicated incomplete investigation and did not address the airbill :

1- The Philippine Optical Media Board has required that an Airbill be provided in order to proceed with clearing customs.

2-Your agent, UPS has stated that the airbill must come from you the shipper.

3-Twice I have requested the airbill but newegg claims you are unable to provide.

4-Numerous times newegg has refused to refund or the shipment returned without an RMA

5-Newegg refuses to issue an RMA until after the delivery is completed.

6-The deliver cannot be completed until Newegg provides an airbill.

7-In summary you will do nothing to permit the completion the delivery OR refund my money.

Additional information regarding my attempt to review the company policies that were in place at the time of the transaction :

Newegg Global offers a webpage for shopping unique to the Philippines; https://www.newegg.com/global/ph-en/ that unique url carries on through checkout.

As of the date of the transaction and until the date of this letter the only Help Center page addresses only US shipping: https://kb.newegg.com that links to : https://kb.newegg.com/knowledge-base/domestic-shipping/ The bottom of this page contains a Related Articles list with a link to Newegg International Shipping Service. https://kb.newegg.com/knowledge-base/newegg-international-shipping-service/ this Newegg International Shipping Program contains no mention of customer responsibilities for customs.

There is no means available to me a private individual to predetermine the Philippines customs requirements.

UPS contacted me when Tracking # 1ZX799476701555540 was held in customs and notified me that I must pursue the release.

I attempted to cancel the order, Newegg refused.

This is from the last contact with customer service on 10/27:

Order # 502614433

To summarize our several interactions and ensure there is no misunderstanding as this has been elevated at least twice already and the last answer indicated incomplete investigation and did not address the airbill :

1- The Philippine Optical Media Board has required that an Airbill be provided in order to proceed with clearing customs.

2-Your agent, UPS has stated that the airbill must come from you the shipper.

3-Twice I have requested the airbill but newegg claims you are unable to provide.

4-Numerous times newegg has refused to refund or the shipment returned without an RMA

5-Newegg refuses to issue an RMA until after the delivery is completed.

6-The deliver cannot be completed until Newegg provides an airbill.

7-In summary you will do nothing to permit the completion the delivery OR refund my money.

Order:505051833

I ordered on 3rd November 2020 on newegg from Oman. Package delivered to newegg warehouse on 6th november which is still not shipped.
Then I contacted several chat representatives to help some ignored me some said wait 1-2 business days. Now 13 days passed still I contact chat help guy she said wait 1-2 days. Pl z help me if u cant deliver plz return my money. I suffered alot im in a loss bcoz of late delivery and no update. Plz where should I go?

I have dealt with Newegg a number of times and have been satisfied with their service. During the COVID-19 virus I ordered
a hard drive and a webcam for my computer. I got the hard drive in a reasonable time frame, but the webcam I did not get. After
looking on the Newegg website, for my orders tracking, the only information I could get, was that a tracking label was created
and the item was in transit. So I contacted to company by phone and was told that the order is coming from over seas and that it
could take up to 15 days. She told me that she would contact the company and get me an update to where my item is. I didn't get
the update, and after another week called them back, for an update on where my item was. I was then told that they didn't
get a response from my last claim, and that the only thing they could do was to refund my money, which I would have to wait for,
since they had to put in a claim. So in conclusion, I didn't get my product, and I have to wait for my refund. I am not happy
with the way they handed this problem. I will not be doing business with them anymore. If I had known up front that the
product was coming from over seas and that it would take more then a couple of weeks to get, I wouldn't have ordered it
in the first place.

I purchased an ASUS Zenbook 14 (https://www.newegg.com/icicle-silver-asus-zenbook-um433da-nh74-mainstream/p/N82E16834235285?Item=N82E16834235285) for college and since I planned to go into engineering. After receiving it (December 6th) I checked whether this laptop was powerful enough. Apparently most people recommend a laptop with discrete graphics so I wanted to return. I requested a return on their website and gave the laptop at their pick up center, which also doubles as a return center. I received an email a couple days later saying that the return was rejected. After I received it back from Newegg, I contacted their customer service through the online chat. They claimed the serial number of the laptop sent in does not match the serial number they have in their system. I asked customer service if there is anyway to get my money back. They said they would send an email regarding this issue in about 3-4 days. After waiting a week after the chat I still did not receive an email.
I decided that it would be a good idea to talk to someone instead. I talked to the support person and he told me the same information the chat person told me. "The serial number does not match, so we can't issue a refund". After flat out refusing that he couldn't refund, he hung up. I decided to Google and see if anyone else had this issue. Apparently there are a lot and it is pretty easy to find some just by searching "newegg wrong serial number".
As of now I don't have anything besides contacting my bank to try to resolve this issue. And it seems like most of these complaints are being "resolved" each one resolved states this:
"Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned."
Customer service doing "everything" is not resolving the issue.

I bought a Skytech Blaze II with a 2070 super from Newegg around two weeks before Thanksgiving. They shipped me a Skytech PC with a RTX 1050. I shipped the PC to them for a refund, and after the week of shipping, and two weeks of processing, they got back to me telling me that the serial number on the PC doesn't match the one they have on the system.

I spent the last hour on Google looking up previous instances of this happening, and there have been way too many for this to be happening. Newegg, you know you have a problem, yet you're refusing to fix it and just throwing customers under the bus. Just on the GPU alone, I'm on a ~$300 loss. I'm already pursuing legal options on how to handle this, but I'll give it one last try to end this amicably.

RMA # is [protected].

I purchased ASUS crosshair VII HERO (New) on 15 OCT 2019. Spend over an hour assembling a system with cable management only to find out that it does not suppose 3rd gen Ryzen out of the Box. Solution is simple as updating the BIOS via ASUS provided software. After the update system refused to POST. There is no BIOS recovery or secondary BIOS to recover from. It only gives Code 00 and code AC and it stop's there during the boost process. This motherboard never powered up before or after the BIOS update.

I picked up a cheap Asrock X470 board from my local store and it runs 3600X out of the Box without any updates required.

Anyways I decided to pack everything in and return this board to Newegg for RMA. Newegg kept the RMA for over two weeks and upon contact I was informed that RMA has been refused due to missing Serial Number from the board itself and thus they are returning it back to the sender. Another week has passed by and I have yet to receive the motherboard back. Upon inquiry I was told to contact ASUS to get further assistance.

Today 30 days have passed by and I have yet to receive the motherboard. It seems like Newegg intentionally refused the RMA and kept the motherboard to push the customer out of 30 days return period. I never took anything off the motherboard and it was still in like new condition when it was shipping back. Newegg is attempting throw a customer under the bus and offloading work to ASUS instead.

Bought a gaming monitor for my son for Christmas. The monitor was defective, I worked with Samsung support to determine it was bad. It never turned on. So my options were to send it to Samsung for a fix or return to Newegg.com for a replacement. I decided a replacement with newegg.com would be faster and my son would like his gaming monitor asap. Newegg gets the monitor back and confirms it's bad. The monitor is now more expensive because I bought this during Black Friday. I get an email the same day saying that I am getting a refund instead of a replacement because they are out of stock. I contact customer support in chat and discuss this. I tell them that what they are doing is unethical and wrong. They continue to sell the monitor using 3rd party sellers, imagine that. So ok give me my monitor back. No, they can't do that either even though it's only been about an hour since the email the monitor has been shipped back to Samsung so the company can recover their money. So just to recap. I specifically put in a request on their site to get a replacement instead of a refund and no system was reserved at that time. The customer service rep claims there sales during the days that followed my request and emptied the stock. Really? I also get no option to keep my monitor. Really? Sales order number: [protected]

I purchased a laptop
Asus rog strix scar edition 120hz display gl503vd-eb72 15.6" gaming laptop, intel core i7-7700hq processor (up to 3.8ghz), gtx 1050 4gb,, 8gb ddr4, 128gb pcieg3x4 nvme ssd + 1tb hybrid drive for 799$

From newegg.com this black friday. they offered free intel performance software pack, (which I didn't want) for free.

I am trying to return the laptop as I bought a better laptop from the same site.
Now when I am trying to return it, they are deducting the price of the software which is 359 $.
I neither opened the box of the laptop nor installed the software nor used the key.
I feel cheated.
Why do I have to pay for the product I never used.
Order# [protected]
Return# (rma #[protected])
I am trying to contact them but its taking forever to reach them.
Tried chat, phone, email.
I would appreciate if I get my total refund.

Please help

I have placed an order of two items
Order Date:
11/24/2018
Expected delivery date is December-01-2018
one of the items was delivered/received on 29th of November, but second I could not even track it.

I have tried to contact web-site for so long, but they are unable to answer on phone call, neither contact via web-site. However I was keep on trying and finally one of the support with a name of Jonathan replied to me. I have provided all details, but what he told me is the same crap information that I could check by myself. On request to get in touch with fedex I was ignored... I have asked him to provide more information and to help me out, but he said that item is in transit and thats it, Bye bye.

Guys overpay a bit on other web-sites but dont order anything from them.
0 information about warranty services aswell.

17560 Rowland St.
City of Industry, CA 91748

Worst customer service ever ordered a laptop on Friday 9/28 in the afternoon and paid for two day shipping. Got a tracking # that said i would receive it on Tue. 10/2 end of day. did not receive. I called 7pm 10/2 they said it was scheduled to arrive 10/2 but if I did not receive it they would refund the shipping. Called 10/3 and they said it was shipped 10/1 so it was not late I would get it 10/3. Did not get it and now called and they tell me that it shipped 10/3 and will not get till 10/5! this is from NJ 4 hr drive from my house, how is it coming horse and buggy? NEVER DEALING WITH THIS COMPANY AGAIN. They have the nerve to call themselves New-egg Business, more like rotten egg business. I have cancelled my order and will be disputing ANY charge.

8/27/18 -- order #[protected] Ordered HP desktop w. warranty. Chg denied by Visa, accepted by Mastercard. 8/31/18 email from Newegg: "seller cancelled the order." Seller's response: "We did not cancel the order." Duplicate charges for the warranty (Visa and Mastercard) claimed impossible by Hugh of chat. Eventually resolved with refund. But the lie from Newegg about the order cancellation is disturbing. Beware! Newegg is only a platform and is not concerned with customer/seller issues.

Purchased two Klipsch Icon KF-28 Dual 8" 2-way Floorstanding Speakers on 8/4/18. They were delivered by Fedx all busted up and destroyed. Fedx driver told me to contact Newegg. Newegg had me send photos of all the damage so I did. After several days they got back with me and told me they would send replacements. I asked that they send UPS and mark them as fragile. Few days later fedx showed up and showed me again that the packaging was destroyed and the speakers were all busted up. Newegg customer service had me send photos again and this time stated they would get it right. At this point I have been charged for three speakers when I only purchased two, only have 1 good speaker delivered and over three weeks later they are still giving me excuses to why I have not received my order or refund. They have lied to me, not return phone calls and on 9/3/18 I emailed replyied a rep that lied about inventory and told her if I did not receive a actual phone call from someone resolving this issue I would be posting negative reviews. As you can see they do not care. Horrible products because of being defective or damaged and also horrible customer service. Still have not received full refund or replacement!