Nexway
Reviews and Complaints

My wfie's computer was recently scammed by this company -for $599.99. She got a loud beeping sound that her computer was recently hacked & she was to call a number. Personally, I believe the hack came from them. They identified themselves as FSPT Support. The charge of course came through as Nexway. I told the guy on the phone I was not interested. In very broken English, he told me it was too late, that the work was already done. This was bull. Fortunetly, the maunfacturer of the computer was able to remove this & fix the computer at no charge. Unfortunetly, I am now in the process of working with my bank to get this removed. I could go on and on - Buyer beware!
J. Hennessy

I did not order this service you put the money back in my account now in the amount of 139.99

according to my records, you charged my credit card $349.95 for something I did not order. please take it off my credit card, thank you

I was just billed 49.99 on my Visa from AVAST-Nexway with no notice. I haven't used AVAST in several years, and am sure have being charged annually, but overlooked. I have called numerous numbers to Include AVAST and Nexway to no avail..Same is true for emails, as they don't recognize my address, and I don't have a License number or order confirmation...This is a scam of large proportions and suggest we all report to our State's Attorney Generals. I already have...I have disputed the charge to my credit card, but have little hope of getting a refund. The bank has cancelled my card, and going to re-issue a new one, which will exasperate the situation. I have other legitimate services auto billed to my card, that will have to be updated

The same happened to me.. i notified Paypal, and they had removed them from my account, so this don't happen again.. as for my refund of $69.99 I'm trying to get it back.. I just emailed them a letter, stating i too, didn't give them permission.. I'm soon talking to my bank as soon as they open. .. It was rereshing to know, at least Paypal had taken them and others off my account! just wanted everyone else to know, that's gone through the same!

Yep me to had purchased avasti nexway [protected] for $59.00 i just got charged 11 months and one week later $99.99 for a 2 year subscription ..I have received no emails or advise for a renewal or that this would happen.. the active package i have at the moment does not expire for another 6 days.. i am very irate and also have now defaulted on my house repayment with no other means of paying it, I have contacted my bank cancelled my debit card and launched a fraud investigation into this illegal debit of my account. my research online has revealed hundreds of people world wide complaining of the same illegal debits and some of these people have been debited twice . avasti nexway and also digital river, , cancel your card people launch fraud proceedings and never deal with either of these company's again. $99.99 worth of vengeance for me.. if they want to keep my money then i will make them earn it.

Il y a quelques jours, j'ai reçu une facture de 64.99$ dont le service doit se terminer dans quelques jours. Je ne comprends pas. J'ai déjà payé pour ce service en décembre 2015. De plus, je ne vous ai jamais autorisé de débiter cette facture sur ma carte de crédit. Vous devez obtenir cette autorisation à chaque renouvellement. Veuillez donc interrompre le paiement, ainsi que le service. J'ai besoin plus d'explication. Il est impossible de vous rejoindre au numéro de téléphone qui vous nous soumettez, c'est un mensonge. Il me faut des explications le plus rapidement possible. Pour vous rejoindre vous nous demandez de " connecter à l'espace client" qui nous mène nulle part.
Jean-Marc Lalande
[protected]

I have just renewed and upgraded my Avast Software through NEXWAY. Received the invoice and am able to login to see my purchase.
The only thing I haven't received is the Activation License key!
Several requests for the activation key have been fruitless so far. It has only been 14 hours after the purchase however!

So far, no response from Avast other than they don't know my email address etc, so no record of purchase. AVAST really need to take more responsibility for bad resellers. They'll damage their reputation and bottom line if they don't, no matter how good their software is. Customer Service on purchase is critical for Company growth. I should know...!
Rang my credit card company, who confirm the purchase. Credit card company has been told to dispute the purchase unless they hear back from me.
Judging by the emails in this complaints blog, I'd be wise to ask for a new credit card to be issued in case they take more from my account.
Not impressed so far, have no faith at all in Nexway, or AVAST do wake up to this. Had no problem a year ago when I made a purchase. Will not be buying AVAST again, totally lost trust in them. Bit ironic when you consider it's virus software...supposed to protect you from fraud and infection and people like this. Perhaps they should add themselves to the "suspicious activity sites list"
Wake up AVAST...don't allow a reseller blacken your reputation.
Will start putting out my experience on FB and Twitter.

I renewed my software licence on 21st January for $39.99 and paid via PayPal (This was for a 2 year subscription) and on 7th March I was debited via my PayPal account without my Authorisation another $3.99. I have contacted the provider and yet have had no response.
I think this problem amounts to fraud.
No a happy customer!

Neway is an international software reseller, which works with several software publishers including Avast.
Please go to Nexwaysoftware.com to see the list of publishers Nexway has partnered with.

You can use the Nexway support form, accessible at http://corporate.nexway.com/?page_id=617 to inquire about your charge.

Thank you.