Nick Scali
Reviews and Complaints

My experience with Nick Scali has been nothing short of a nightmare. It all started when I ordered my couch in June 2021 with an estimated wait time of 3 months, which I was okay with. However, it wasn't until mid-November, after many frustrating phone calls and emails, that they finally informed me of my couch's arrival. I took the allotted time off work for the delivery, but to my disappointment, the couch did not arrive as planned, and they rescheduled it for another day. This should have been my first red flag.

When the couch did arrive on December 14th, 6 months after my initial order, one of the recliners was already charged up, which was very concerning. A few weeks later, I attempted to follow the charging instructions for both recliners only to discover one was not working. After several calls to their service team, I was met with resistance and the runaround, and they wouldn't let me speak to a service manager or call me back.

On top of this, I went to their store, and they were unable to help me. It wasn't until I spoke to their customer support team that I was told the battery would arrive on February 14th, and I could fit it myself. I was appalled that I had to wait so long for a battery that was clearly faulty from the factory, and it was expected that I would change the battery myself.

I made several attempts to get a technician to come out and replace the battery, and each time they either didn't show up, arrived at an inconvenient time, or had the wrong date. The situation was so frustrating, and I had to take so much time off work that I had to threaten to request a full refund unless they fixed the issue. Finally, on March 22nd, after several miscommunications and delays, the matter was finally resolved.

To add insult to injury, in August, I also purchased a rug, and the situation was similarly frustrating. I waited for months for it to arrive, only to be informed that it was the wrong rug and wouldn't be delivered until December. When it finally arrived, it was hours late, and no explanation or apology was given.

I have never dealt with such an inept company in all my life, and I wouldn't recommend them to anyone. The customer service is terrible, and once they have made the sale, they simply don't care. It's been a dreadful experience, and if anything else goes wrong with the couch or rug, I will be demanding a refund. Please don't waste your time or money on Nick Scali, as you'll only be left with feelings of frustration and disappointment.