Nine West
Reviews and Complaints

I was gifted a pair of open toed Nine West booties for my birthday by my mom...I loved the style and everything about them and was so excited considering I could never afford them myself... After wearing them about five times the whole sole of one of these shoes fell off! I'm sure these shoes were not cheap and she thought she was giving me a quality pair of shoes, but these are not...so disappointed and disgusted with this company and brand...think it's disgusting that you can charge such outrageous prices for garbage quality shoes..you should be ashamed of yourselves for ripping people off with trash shoes..I own over 100 pairs of shoes both name brand and not and have never had a pair of shoes fall apart faster and with such little wear than these..will never purchase or recommend the Nine West brand to anyone & will be sure to let all know what low quality crap you are putting out on the shelves at ridiculous prices

I just bought a shoes date 20 aug2015 from nine west - Egypt sun city mall branch in Cairo
after wearing it several times it got TORN apart, so I went to the branch to tell them, they refused to change it, they just want to fix it, saying that this is the company regulations .
please note :that same shoe model is still available in the branch.
I am complaining about that the shoe quality is so bad .
I am buying it from a big band world wide its suppose to be good quality
so please I want you quick action, I want a new shoes instead of these ones .

BEWARE-Don't order shoes from ninewest.ca! I order 2pr of shoes on Aug15 & credit card was immediately charged. Only 1 pair rec'd. Spoke to cust svc agent who said they were backlogged & to wait longer. Sent many emails & voice msgs but no reply. It's been 3 wks & I want to know if my shoes will ship or have my money refunded.Terrible cust svc!

VERY poor quality
I bought a pair of brown wedge booties from Nine West. The second time I wore them I noticed that the inside fabric lining was already starting to come apart. Within 2 weeks, the rubber soles detached from the wedged heel. I paid $75 for these shoes. This is a disgrace, a total rip-off. I will be calling the company for a refund of my money. What a shame. NEVER will I buy anything from Nine West again.

My Husband is a Airline worker and travels the Us regularly and hence buys allot of our clothes etc in the US, I live in Johannesburg South Africa he recently purchased a pair of nine west sandals for me from a store in Arizona called The l Mills outlet - I wore these sandals to a meeting on Friday for the first time and found that not only are they horribly uncomfortable it feels that the inside of the shoe under the straps is roughly worked it scratches my skin, it also has a second buckle missing in which you loop the strap in ... Not quite what i am used too for quality as Nine west here in South Africa and I'm sure elsewhere in the world is an expensive brand and I cannot understand why an expensive sandal should be of such a poor quality - surely the quality control would have at least picked up the missing loop?I now sit with an expensive pair of sandals Ia cannot wear because the strap stays up and b) because whilst I am aware its its painful to be beautiful the sandal really hurts me ... not sure if you can advise here - This is not my first pair of Nine Wests.. so I am really disappointed.

I placed an order on the Ninewest.com website on October 5, 2014 for a pair of the Arivaderci Peer Toe Booties. I had the order shipped to my business to ensure someone would be around to sign for the package. It is now October 14th and I still have not received the shoes. Imagine the disappointment I felt when I tracked the package and saw status as Delivered on October 11th, which fell on a Saturday. My office building is closed on weekends so I cannot understand how or where this package was delivered.

I contacted customer service and was informed that the package may be at the Post Office and not really Delivered as the USPS website states. She instructed me to call the post office and drive there to make sure the package isn't sitting around. I cannot get a refund for the shoes and I cannot get a replacement for the shoes unless I buy a second pair. Why on earth would I purchase another pair of the same shoes when the first ones couldn't be delivered in the first place and why it is up to me to be the detective to track down the package? I now have to lookup the Post Office telephone number, address, and drive there. Funny, the whole point of ordering something online is for the convenience of not having to drive to pick it up but Ninewest.com Customer Service apparently does not know this.

I have easily spent thousands of dollars with Ninewest and this is certainly not the type of service I expect to receive as a loyal customer. This was my first time ordering from their website and sadly it will be the last. Not once have I had this problem with Amazon, Aldo, Bloomingdales, Nordstrom or any other retailer. I will be sharing this story with every shoe fanatic I know to save them for having to repeat this unfortunate situation.

I have owned my Nine West boots for just over 1 year. I spent hundreds of dollars on them, yet have only worn them a limited number of times. I own quite a few pairs of boots, and these are the only ones I have ever ‘splurged’ on and spent so much money on, yet they are of the poorest quality, and first ones I have ever had to simply disintegrate. The supposed 'leather' on the boots has completely peeled off. I wrote to the company to ask them if I could send them my boots to allow them an opportunity to explain themselves. I am not seeking a refund; I am not even looking for a replacement product. I simply wanted to give them an opportunity to give me some answers and ensure they could witness their lack of quality of their product. I feel as if I’ve wasted my time & money on Nine West. They emailed me back to say they cannot assist me and would not accept the boots if I were to mail them in - they would simply reject the delivery and it would come back to me at my own cost. Absurd, considering I am giving this company a chance to explain their own shoddy product. In light of their email, I see it suffice to say that the easiest course of action on my part is to post complaints about their defective products online and do all I possibly can to ensure that consumers never purchase anything from Nine West again, in light of their confusion as to how to conduct customer service, coupled with a poorly manufactured and overpriced product.

I bought a pair of canvas nine west shoes on sale at Belk in Johnson city Tn about two months ago. I decided to wear them last week. I got to smelling something bad.I thought I had stepped in something. They actually stunk. I cannot stand the odor and, people around me smell the shoes. I have to keep them on the back porch inside. Money is too hard to come by these days without being took for things you cannot wear! I am very disappointed with your product! If this is what your nine west product is about, I will never buy it again! I paid around 20.00 for them, but they should never had the odor. My name is Carolyn Boone 2733 Gap Creek Road Hampton Tenn. 37658

Hi,

I have purchased a voucher from MYDEAL which was promoted by the above company for Nine West Handbag and I have found out that this is a duplicate handbag after checking with the Nine West outlet directly in KLCC, Kuala Lumpur. They checked for the handbag code in their inventory system and it says "UNKNOWN" as you can see in the attached photo.
This is unacceptable and I have even got a letter as attached from Nine West mentioning the given handbag was a duplicate handbag as the person from the above mentioned company told me they will give a compensation if I have a letter from Nine West.I have checked with Nine West and they said they don't have any business with the above company which claims their products are all orginal whereby NOT.
In the promotion voucher they have mentioned the handbag is an authentic handbag however the handbag looks like a RM 30 handbag from market, I need back the money I spent for this handbag and they have not been responding to my emails since I sent them the proof of the handbag which is not original. Please help me get back my money. Can you help me to get back the compensation for this handbag and I would like to let others know about this company which sells duplicate products as I dont want them to be in the same situation as I am now.

Regards,
Shobie

I purchased 2 pairs of shoes on Saturday. On Sunday I wore one pair to go to Church. When I left the car I realized that one of the shoe was not right. After mass I went to the store outlet. All I wanted was to be able to exchange my shoe the cashier said that would be impossible because it was used.Of course I did how I would know that they were not in a good shape if I don't walk with them.
As I result I lost my time, my gas, my money. I even called customer service she told me that Nine West is not resposible for my negligency. I slould have used them in side my home in the carpet. It is absurd! My floor is wood so it would be impossible to wear them in a carpet house. I am not happy. 90.99% of my shoes, boots... are from Nine West. I usualy purchase @ Florida Mall, DSW and sometimes @ the outlets. I even don't know if I will purchase anything from Nine West. They don't care about my business.

I found a gift card for $40 to Nine West. I went to a Nine West store in Toronto and asked them how much was in it. They told me I would have to call the Nine West number found on their website.

I call the the customer rep tells me I have to send it to the headquarters in New York because it was an old gift card and it needs to be reissued. So I paid like $2 and sent it via Canada Post. They told me it would take about 4-6 weeks.

Two months later, no reply. I call them and they say to wait a few more weeks. I did and no gift card. I call them again, and this time, they’re saying that I didn’t have to send it in the first place.

They said they’ll send it back to me. That was over a month and a half ago and I still haven’t gotten my gift card for $40. Nine West customer service sucks.

I have been an avid nine west shoe purchaser. One of the pairs of shoes had a clear defect in that the heel cracked in two. I returned the pair to the store and although the sales lady clearly agreed with me and said it is a defect, she would only action a credit if I could produce my original receipt! When I buy shoes, I don't intent on returning them - I intend on wearing them and enjoying them! So why would I keep receipts? ANyway, the point is - it's a nine west brand so for me it's a brand issue. Why do I need ot prove I bought the shoes from nine west when they ARE nine west? Definitely have lost me as a customer.

I bought a pair of ankle boots from the nine west outlet in Ambience mall.The sole of the shoe cracked the third time i wore it.And when i went and complained to the store manager i was told that they would repair it.I was surprised by the soloution.Who wears a repaired shoe? I thought i bought a quality brand & not a road side brand.I asked them to replace the shoe .To which i get an answer that the similar shoe is not available and hence they offered me a product half the cost of what i paid!
Really disgusted with the service man.Either you replace with the similar show & if not available(Understandable) then pls let the customer pick any shoe worth the same amount.I have visited the outlset 7-8 times and have got stupid responses from the store manager hence forced to write the compliant on a public site.Hope some one from the organisation takes some action.It is not about the money but the experience at nine west! Disgusting is the word!

On the 13th of July 2011, I was at Nine West Brooklyn Mall Preroria for shopping. The staff on duty that day was Chantel (Manager), Maureen( Assistant Manager), and Xolile (Sales Assistant). Clients who were in the shop was myself and one lady. I requeste a shoe size 39 from Maureen who went to the back and got me one. My handbag was hanging in my shoulder before I fit the shoe but upon fitting i put it next to me in the fitting chair. I liked the shoe and as it was fitting nice I then crabbed my bag for payment that's when I realise that my handbag was missing within a blink of an eye. I was shocked by the incident because all the people that I mentioned above were still with me and suddenly the handbag disappeared. My bag had my car keys, cellphone, Id, camera, cosmetics, bank cards and R500. Unfortunately I did not have a spare car key at home so my car had to park in the mall for the night. I am still shocked as to what or who took my handbag at Nine West Brooklyn Mall. All the above valuables were not insured and it is indeed a set back. While this might not look like Nine West problem, was wondering if Nine West Management can look at this matter and assist where they can. I opened the case at Brookly Police Station case number 408/07/2011. Contact details +[protected]. My name Ken

the nine west at sawgrass mill mall is one of the worst store to shop..It has one of the most racist and lazy manager i have ever seen..i went to ask a question and i got to talk to the manger and she was very rude cutting me off numerous of time..but as soon as she was done talking she and her certain of her employees were in a little circle talking doing nothing at all to help customers...i have been to that nine west many a time though most of the sale associates offer great customer service..the head manager should definitely be changed if she nine west does not want to keep losing there customers...

Went to Nine west Shoes store in Austin Street, Queens, NY on 10/31/09 and purchased a pair of shoes.I usually like to purchase 2 or more pairs. But the associate at the store was very arrogant to the point that he left the signed receipt on the counter and went downstairs and ignored the recipt..When I said "thank you ", he did not replied.When I asked for another pair of shoes because the first ones were damaged he said that's the last pair we have. He was very repugnant and showed no professionalism nor did he represent your store to the fullest.I did leave with a pair of shoes and they could have been free as well, if I would have kept the signed sale receipt.He could not have cared! I'm appalled at his service and this is one of the stores I shop to because it's in my neighborhood.Should I go to another county and shop there? Maybe so and give the business to someone else or boycott your store.
Aurea Jimenez
A very upset cistomer