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CB Make-Up and Cosmetics Nivea Absence of customer support/website
Nivea

Nivea review: Absence of customer support/website

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12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Hello,

I am a customer from Greece, who originally wanted to ask about a defective product received twice in a row. However, the greek Nivea website (https://www.nivea.gr/#layer=contact-us) is non-functional - despite filling in all the fields (even the non-required ones), I still get the message "Please fill out the necessary fields". It also does not show which fields I supposedly did not fill out. I even made an account in hopes that would help (it didn't). I've also tried different browsers/devices, without result.

The customer support number is also non-functional.

Lastly -and I wonder if it is in accordance with GDPR - when I was creating an account on your website it was mandatory to consent to receiving marketing emails, from which, I could supposedly opt out later from my account's setting. However, when I opted out of those settings, I simply wouldn't save them.

In order words, I signed up for more ads, without ever resolving my issue.

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  1. Nivea Contacts

  2. Nivea phone numbers
    1800 103 023
    1800 103 023
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    Australia
    800 4940 1911
    800 4940 1911
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    76%
    Confidence score
    European Countries
    8800 200 0753
    8800 200 0753
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    Russia
    +49 404 9090
    +49 404 9090
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    +1 (800) 227-4703
    +1 (800) 227-4703
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    United States
    +44 121 329 8800
    +44 121 329 8800
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    United Kingdom
    +353 18 580 600
    +353 18 580 600
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    Ireland
    +64 95 237 300
    +64 95 237 300
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    New Zealand
    +43 800 054 5454
    +43 800 054 5454
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    Austria
    +45 33 450 000
    +45 33 450 000
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    Denmark
    +33 170 373 200
    +33 170 373 200
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    France
    +39 225 7721
    +39 225 7721
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    Italy
    +31 885 440 000
    +31 885 440 000
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    Netherlands
    +47 22 907 950
    +47 22 907 950
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    Norway
    +48 801 888 888
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    Poland
    +351 214 368 500
    +351 214 368 500
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    Portugal
    +34 918 488 200
    +34 918 488 200
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    Spain
    +41 614 156 111
    +41 614 156 111
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    Switzerland
    +90 212 349 1600
    +90 212 349 1600
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    Turkey
    +86 213 920 7900
    +86 213 920 7900
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    China
    +91 226 645 9900
    +91 226 645 9900
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    India
    +62 217 884 6266
    +62 217 884 6266
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    Indonesia
    +81 120 779 225
    +81 120 779 225
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    Japan
    +27 312 678 500
    +27 312 678 500
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    South Africa
    +82 267 420 800
    +82 267 420 800
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    South Korea
    +886 800 000 670
    +886 800 000 670
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    Taiwan
    +66 28 208 000
    +66 28 208 000
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    Thailand
    +971 43 671 047
    +971 43 671 047
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    UAE & Middle East
    +84 19 001 737
    +84 19 001 737
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    Vietnam
    +54 800 555 0142
    +54 800 555 0142
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    Argentina
    +55 800 776 4832
    +55 800 776 4832
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    Brazil
    More phone numbers
  3. Nivea emails
  4. Nivea address
    Unnastraße 48, Hamburg, 20245, Germany
  5. Nivea social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 23, 2025
  7. View all Nivea contacts
Nivea Category
Nivea is ranked 36 among 152 companies in the Make-Up and Cosmetics category
#34 Lakme India Lakme India #35 Revolution Revolution #36 Nivea Nivea #37 CosmoProf Beauty CosmoProf Beauty #38 CoverGirl CoverGirl

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