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CB Make-Up and Cosmetics Nivea Gel body lotion
Nivea

Nivea review: Gel body lotion

S
Author of the review
7:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

"Feels like water, works like nothing!"

I had high hopes for this product, but it was a total letdown. The "water gel" texture feels thin and watery — almost like spreading diluted lotion on my skin. It absorbs too quickly, leaving no moisture behind. Within minutes, my skin felt just as dry as before, if not worse.

What’s more frustrating is the sticky feeling it leaves behind — not hydrating at all, just an uncomfortable tackiness. The scent is also too strong and artificial, which lingers for hours.

Honestly, this product does nothing it promises. If you're looking for real hydration, skip this one. Definitely not worth the hype or the price!

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Nivea response
Feb 17, 2025 8:34 am EST
Nivea customer support contacts
Phone numbers

1800 103 023

800 4940 1911

Address

Unnastraße 48, Hamburg, 20245, DE

Website

www.nivea.com

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Hi Shafiya,

Thanks for your feedback, although we're sorry to hear of your dissatisfaction with one of our NIVEA Body Lotions. We'd very much like the opportunity to fully investigate your experience.

Based on your post, it appears that you reside in the US. As such, if you haven't already done so please kindly contact our NIVEA USA Team via their official Contact Us channels, as detailed on their website: www.niveausa.com or call them on 1-800-227-4703. Alternatively if you reside elsewhere, please select your country via the following link: https://www.nivea.com/ and proceed to the Contact Us page to get in touch with the respective team. Our Consumer Interaction colleagues would be happy to assist you further.

Kind Regards

The NIVEA Team
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This complaint has been resolved automatically due to user's inactivity.

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  1. Nivea Contacts

  2. Nivea phone numbers
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  3. Nivea emails
  4. Nivea address
    Unnastraße 48, Hamburg, 20245, Germany
  5. Nivea social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 06, 2025
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Nivea Category
Nivea is ranked 36 among 152 companies in the Make-Up and Cosmetics category
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