Stylevana
reviews and complaints

My experience with Vana.ly was nothing short of outstanding! From the moment I entered, I was greeted with warmth and professionalism. The staff went above and beyond to ensure my needs were met. The ambiance was inviting, and the services offered were top-notch. I left feeling rejuvenated and satisfied. Vana.ly truly exceeded my expectations!

Personally idc abt delivery speed. I ordered 2 sunscreens and the snail spray and it came in around 7 weeks. May 29 - June 18. I saw the good prices and was tempted, not a scam but not amazon. They also put in this random sample of a serum, its a small 1 ml pouch the TIA II Vita B3 Source. Idk what thats about but.

Edit:
This is a few hours later and I've actually unboxed the products, I dont know if it's because i'm a new account and I got some deal but for my dewytree pink whatever sunscreen it also came with more samples of the same sunscreen and dewytree's milk cleanser. I probably won't buy again but for a new account and everything they have really good deals

I am very satisfied with the company. Their products are authentic and of high quality, which exceeded my expectations.

One thing to note is that it is important to carefully read the availability status of each product. If all the items in your order have the status "In Stock: usually ships within 24 hours," then your order will be shipped within 4 business days. However, if there is a product with a status like "Usually ready to ship within 30 business days," then it shouldn't come as a surprise that the entire order will be shipped after 30 days.

I also appreciate the prompt and helpful support provided by the company. They respond to email inquiries in a timely manner, addressing any questions or concerns I had.

Rated 5 out of 5 stars
Plan ahead before you run out! Room for improvement with customer service but good affordable pricing and discounts
Never had an issue with Stylevana. Very reasonable prices is what you pay and unfortunately this can mean slower shipping times. SOMETIMES not always. I was pleasantly surprised With how fast it shipped. Ordered on the 18/09 and received today 28/09 I know a lot of people have struggled with shipping times from them myself included and I was expecting to wait weeks so I really can't complain. They took 4 days to process the order aswell which was a pleasant surprise.Discounts are always good and sometimes you can get free full sized products just check their Insta for latest deals. If you don't mind waiting and can plan a head for your skin I.e before you'll run out then it's worthwhile shipping with them. Communication isn't always the best with customer service but they're a good service to use.
Date of experience: 18 September 2022

All of the products are genuine and at a far more affordable prices than anywhere else. Shipping can take around 2 weeks depending on availability of the product, which is why I suggest purchasing items that state they are in stock and to be shipped within 24 hours. One purchase I made (I was aware that it stated the items were out of stock and are usually shipped in 30 days time) took from the 1st of August (when I placed my order) to the 25th of August (for it to get shipped. For another order I had placed it took 8 days for it to ship and items arrived and were packed beautifully with multiple free extra products. Obviously depending on stock availability shipping may take a long time but from my experiences Stylevana is legit and the products do arrive. As for customer service, the email replies tend to be quite slow (4 days for my enquiry) however they are very effective and they resolve the issue pretty immediately. After seeing all the negative reviews I was quite hesitant to place my order however I was pleasantly surprised with the countless offers and multiple freebies given alongside my order.

I have ordered from this site a few times but stopped during COVID for obvious reasons, I will say that prior to COVID the fulfillment and shipping was quicker but Hong Kong to US is still going to be a lengthy journey. Most of the items that indicated they would be dispatched in 24 hours were at the least fulfilled, there were two items that weren't fulfilled for a couple of weeks but you can look at the status of the items on the orders page and see what the hold up is. As soon as those items were fulfilled, my package was on its way and arrived in 6 days. In the past, if I don't want to wait, I have asked to just cancel the line items and have the fulfilled items shipped.

It's not Amazon, if you need something quickly then shop elsewhere. I think it's important to note that they don't work on weekends unlike western countries and are still experiencing some limitations due to COVID again, unlike western countries. All of my items arrived in good condition and I would recommend shopping with them if you know what you are getting into - a potentially lengthy wait for extremely reasonably priced products which is worth it to me.

Not even deserve 0 star. Never in my life I had this experience with online order.

I ordered some products 15th November last year, and after more than 20 days, nothing arrived. So I emailed them to have it cancelled, because I went overseas after that. Nothing happened. And even now, after more than 1 year, they still keep my money (nearly $200) hostage and haven't delivered.

This is really a robbery.

Ok, let me explain easily.

8/15 First order placed

8/21 I asked ETA due to no order status updates

8/22 They told one item was out of stock

8/22 I asked to replace it to another item-------No response till 9/4

9/4 They canceled my order and offered refund without asking me

9/4 Second order placed *All were in stock

9/6 My order was dispatched

9/15 I asked when they will refund for my first order-------No response nor refund

9/18 My second order was delivered to a total wrong address based on sketchy Chinese tracking website

9/18 Tracking number they provided was false based on USPS website

Conclusion: They are scammers. Only way to communicate with them is to email. However, mostly no reply, or their customer service doesn't speak or understand english good. I don't know why this company shows up on Google as "Sponsored".

I recently made a purchase on Stylevana's website on March 13th for a total of $57. I was eagerly waiting for my package to arrive, but unfortunately, it was returned to sender due to an insufficient address. I was confused and frustrated because I had double-checked my address and had never experienced this issue with other online retailers such as OLIVEYOUNG, Temu, and Ali Express.

I tried reaching out to both Stylevana and the courier company, but unfortunately, I did not receive any response. After sending about 20 tickets to Stylevana, they finally responded and said they would talk to the courier company or give me a refund when the package arrived. However, after they said that, the tracking report stopped updating, and the item never got delivered to them.

I was extremely disappointed and frustrated with the situation, especially since I had paid extra for premium insured shipping. I requested a refund on all the products, but Stylevana kept deleting my messages and not responding. The only response I received was an automated email saying they received my message, but they never followed up with a solution.

At this point, I feel like both the courier company and Stylevana are scamming people. It's unacceptable for a company to delete requests for refunds from customers after charging extra to insure it. I feel like the reason why their items are so cheap is that they are scammers. I hope that they get reported for this and get closed down because it's so unprofessional for sellers to behave this way.

In conclusion, I would not recommend shopping on Stylevana's website. Their lack of customer service and unprofessional behavior is unacceptable. It's important to shop from reputable online retailers that prioritize their customers' satisfaction.

I have to say, my experience with Stylevana was a complete nightmare. If I could give them zero stars, I would. I tried to leave a review on their website, but couldn't find a review page anywhere. So, I'm here to share my story with all of you.

It all started on March 30, 2022, when I received a notification that my orders had been dispatched. I was excited to receive my items, but as time went on, I noticed that there was no movement in the tracking information. I waited patiently until May 14, 2022, when I decided to follow up on my order. I reached out to Stylevana, but they only confirmed that my order had been dispatched and was in transit.

Months went by, and I still hadn't received my order. On August 15, 2022, I decided to follow up with Stylevana again, but all I received was their generic email response. Frustrated, I decided to reach out to the parcel carrier on September 10, 2022, to inquire about the status of my order. To my dismay, the parcel carrier informed me that my parcel had been lost since July 21 and asked me to contact Stylevana for a refund or reissue of my order.

On September 13, 2022, I forwarded the email response from the parcel carrier to Stylevana and asked for a refund or for them to resend my order. However, on September 19, 2022, Stylevana responded, refusing to refund or provide a voucher for the same order amount. They claimed that they were still investigating the issue.

I continued to follow up with Stylevana, but they never provided any updates. On November 2, 2022, they even asked for 2-3 weeks to process the investigation and promised to get back to me as soon as possible. However, on December 28, 2022, I still hadn't heard anything from them.

To say that I'm disappointed is an understatement. I've been traumatized by this experience and will no longer purchase from online stores with no actual physical stores in my country. I hope that others can learn from my experience and avoid the same fate.

I was extremely disappointed with my experience shopping at Stylevana. I placed an order worth $200CAD on March 1, 2023, and was promised that all items were in stock and would be sent within 24 hours. However, I received an email on March 3rd saying that my items were packed and ready to send, which was already late.

Weeks and weeks went by, and my order was still listed as "packing" on their website. By April 27th, my order had still not been sent, and I was getting frustrated. I emailed Stylevana several times asking for an update, but all I got were automated replies. I eventually started asking for a refund repeatedly, but still received no replies.

On May 1st, I opened a dispute with my credit card company, and thankfully, I won the dispute. On May 9th, I finally received an email from Stylevana saying that my order had been canceled and a refund had been issued. They said that I would receive the refund in a maximum of 7 business days, depending on the speed of my card company.

However, 7 business days went by, and I still had not received my refund. I contacted my card company to ask about it, assuming that it was just slow processing on their end. However, they informed me that no refund had ever been sent to them from Stylevana.

I am extremely frustrated with the level of customer service that I received from Stylevana. I would not recommend shopping here to anyone, and if you are already in a similar situation, I urge you to contact whichever company you paid for the order with and open a chargeback dispute.

If you do decide to shop at Stylevana, I would recommend using PayPal or a credit card, as it is much harder to get a chargeback with a debit card. Overall, my experience with Stylevana was a complete disaster, and I would not recommend shopping here to anyone.

I recently placed a few orders on Stylevana and unfortunately, my experience has not been great. The first order I placed had an item that was going to take 14 days to ship, which I thought was fine since I assumed they would ship out the items that were ready. However, that was not the case and I ended up canceling the order. Thankfully, I had no issues canceling it.

The second order I placed arrived within a couple of weeks, but unfortunately, one of the items was incorrect. I received a lotion instead of the serum that I had ordered. I had to go through a ridiculous process to get it sorted out and it took them three weeks just to answer me. Normally, I would have just let it go, but it cost me $60, so I wasn't going to give up that easily.

My third order was placed over four weeks ago and I have messaged them about five times to see why there has been no progress whatsoever. Each item said it shipped within 24 hours, but it hasn't been processed yet. I work for UPS, so I know how the process works and I get items shipped to me from Britain by Look Fantastic within two days with no issues whatsoever. Stylevana has not contacted me back at all to even let me know what's going on. Thankfully, I ordered through PayPal, so if I don't get an answer back within the next 24 hours, I'm filing a claim. I'm done ordering through them.

YesStyle usually takes just as long to ship, but at least they answer me when I contact them. Stylevana's prices may be a few dollars cheaper, but it's not worth the stress and uncertainty. The best luck I've had is with "Iherb". I get my orders within three or four days every single time and I have ordered from them at least a dozen times. Overall, I would not recommend Stylevana based on my experience.

It's been a hot minute since I placed my order with Stylevana, and let me tell you, it's been a real rollercoaster ride. First off, they straight up dropped an item from my order, claiming it was out of stock and they had no idea when it would be back. Then, just a few days later, they hit me with the news that the other items in my order were also out of stock and wouldn't be back for at least six days. I've tried emailing them multiple times, but they just won't respond. And don't even get me started on their customer service - those folks are just plain rude and won't lift a finger to help you out.

Now, I will say that my first order with them came pretty quickly - within a couple of weeks. But it seems like they only care about impressing big-time online influencers who place huge orders and brag about them on social media. If you're just a regular person trying to buy some skincare or makeup, they could care less about you and your order.

And don't even bother with coupon codes - if you have one for more than 10% off, their website will just knock it down to 10%. Talk about shady business practices. Personally, I'm done with their BS. I'll be taking my business to K and J Beauty from now on - sure, they charge a bit more for their tiny products, but at least they're not trying to pull a fast one on me.

Oh, and one more thing - Stylevana's shipping policy is just plain greedy. They won't give you free shipping unless you spend at least $50. That's just ridiculous, especially considering how much money they're making off of their customers. I have a feeling that some other company will come along soon and knock them off their arrogant high horse. It's only a matter of time. In the meantime, do yourself a favor and shop elsewhere. Trust me, you'll save yourself a lot of grief.

I am extremely disappointed with my experience with Stylevana. I wish I could give them zero stars. I am beyond frustrated with the lack of communication and the delay in receiving my order. I read reviews from other customers who had a good experience, but unfortunately, I was not one of them. I made sure that all the items I selected were in stock, but that did not seem to matter.

I placed my order on November 12th, before Black Friday, and expected it to be shipped out within one business day. However, my order was not processed or shipped out until November 17th, after I sent an email inquiring about the delay. I was provided with a tracking number, but it was not updated for weeks. I sent multiple emails asking for an update, but only received auto-replies.

I understand that shipping from Hong Kong to the US can take longer, but other items I ordered from different websites after my Stylevana order were shipped and arrived to me before my Stylevana order even had an update on the tracking number. It was frustrating to receive auto-replies instead of actual responses to my inquiries.

On January 8th, I sent one final email asking for a refund. I did not even want my order anymore, I just wanted my money back. I received another auto-reply and do not expect to receive a serious response from them anymore.

I would caution anyone considering ordering from Stylevana to save themselves the trouble, headache, money, and time. Despite a few good reviews, the overwhelmingly bad reviews speak for themselves.

Hey there! I just wanted to share my experience shopping at Stylevana and ask for some advice from other online shoppers who have had similar experiences. I placed my order on September 30th and it's now almost October 20th, and my order still hasn't been processed. I've tried checking the status of my order, but I keep getting an error message. I reached out to customer service, and they blamed the delay on the ongoing Covid situation in Hong Kong. However, when I contacted them again a few days later, they told me that some of the items I ordered were not in stock and were taking longer to ship. This is frustrating because I specifically chose items that were available and in stock when I placed my order.

I'm feeling pretty uneasy and uncertain about this whole shopping experience. This is my first time shopping at Stylevana, and I don't have any prior experience with them. I relied on the positive experiences of other customers and YouTubers who have shared their experiences on social media. But now I'm not sure if I made the right choice.

I really wish that the staff at Stylevana were more responsive and eager to solve this issue in a more prompt manner. I'm giving them two stars out of five because I still hope that I will receive my order eventually and that this kind of long delay doesn't happen often.

Overall, I'm feeling pretty disappointed with my experience at Stylevana so far. I really hope that they can improve their inventory management and customer service in the future so that other shoppers don't have to go through the same frustration that I'm experiencing right now.

Please do not order. They never reply to emails or messages. It's been months since I placed my order and there are no updates about it, although I even asked for it to be cancelled and money returned. This is a chinese company pretending to sell Korean skin care. please don't order. take your money and order from somewhere else even if that would be more expansive.

I recently discovered Stylevana, an online store that offers a fantastic selection of Korean cosmetics, skincare, and beauty products. I was thrilled to find such a vast array of high-quality, authentic Korean brands all in one place! From famed brands like COSRX, Iunik, Benton, Klairs, 3CE, etude house, to rising stars like romand, they carry top-notch products that cater to an extensive range of preferences and needs.

The website itself is incredibly user-friendly, and it's effortless to navigate through the product pages. Not to mention, the website is also visually appealing, which makes for an even more enjoyable shopping experience. I appreciated the option to filter products by brand, category, function, and more – it really helps to streamline your search and find precisely what you're looking for.

When it comes to pricing, it's hard to beat Stylevana's affordability. Compared to other Korean beauty retailers, the prices on Stylevana are generally lower, which makes it even more tempting to try out new products. With an excellent mix of skincare, makeup and other beauty essentials, Stylevana's pricing allows you to stock up on all of your favorite products without breaking the bank.

Finally, shipping with Stylevana was also seamless. I ordered my products and received them in a timely manner, with international shipping being fast and efficient. Overall, I had an excellent experience shopping with Stylevana and would highly recommend it to anyone interested in Korean beauty. If you're looking for a reliable source of high-quality beauty products, Stylevana is worth checking out!

Stylevana left me with an extremely disappointing experience. I felt like I had wasted my money, as my order was not only expensive, but also included extra payment for insured shipping. Despite my initial hopes, the package I received contained a smashed bottle that had soaked the rest of my order. In frustration, I sent over six emails pleading with the company for a response, hoping they would honor the insurance they offered. However, I did not receive any kind of reply whatsoever.

Frustrated and increasingly desperate for a response, I went to their social media channels to leave comments and messages about my experience with their product and lack of customer support. Sadly, it was only at this point that I received an automated response from the company, promising to address my issue urgently and to reply with an email shortly. Unfortunately, this promise was not kept, and I was left with my damaged goods and no support from Stylevana.

I strongly advise anyone considering ordering from Stylevana to think twice. With no reliable customer support to address issues and no guarantee that your order will arrive safely, it's not worth the risk. Don't repeat my mistake – take your business elsewhere.

I had a terrible customer service experience with Stylevana, an online retailer that sells skincare products. Despite the fact that their website states that they offer delivery within 24 hours and their email promises delivery within 2-3 days, I found myself waiting for a full 4 days without any communication from their support team.

Frustrated by the delay, I sent 4 emails to their support team to get an update on my order, but received no response. A second email from them informed me that my order had already left their warehouse, but I still didn't receive any email from them to notify me with a tracking number.

As I continued to wait for any kind of response, I was left feeling incredibly disappointed with my experience. It's clear that Stylevana needs to work on improving their customer service practices, as this kind of experience is simply unacceptable.

I would advise any women out there who are looking to buy cosmetics or skincare products to consider another trustworthy and reliable website, such as Amazon. Don't let yourself fall prey to the same frustrating experience that I had.

I was happy to see that Stylevana has lived up to my expectations, despite some of the negative feedback I've seen on review sites and social media platforms. I must admit, I was a bit hesitant to place an order without knowing much about the company's reputation, but I'm pleased to say that my experience has been satisfactory thus far.

One thing that impressed me is their speedy delivery time - my package was dispatched within one week of placing my order, and I was promptly sent a tracking email to keep me updated on its progress. It's always reassuring to know exactly where your delivery is and when it'll arrive, and Stylevana made this easy for me.

However, I do acknowledge that some people have had issues with delayed packages and poor customer service. While I haven't experienced these things myself, I do think it's important for Stylevana to take these complaints seriously and look for ways to improve their service.

Overall, my first impression of Stylevana is generally positive. Their website is easy to navigate, they offer a wide range of products, and delivery times are fast. Of course, I'll be keeping an eye on my expected delivery date and hoping that the rest of the order process goes just as smoothly.

If I could give 0 stars, I would. I'm so frustrated right now. And all the reviews saying "I made sure that all the items I selected were in stock" can shove it. I did the same - I even triple checked to make sure everything I picked were the 24h in stock ones. For those of you that had a good experience, I'm glad you didn't have to go through what the majority of us had to. It doesn't matter if a company has a couple good reviews if they have overwhelmingly bad reviews. Don't get baited by the few good ones and just save yourself the trouble/headache/money/time. Check out my timeline below:
- Nov 12: placed order. This is BEFORE Black Friday btw so their excuses about Black Friday + covid are not valid.
- Nov 16: sent email asking about why my order has not been processed/shipped when I expected it to be sent out in 1 business day of ordering.
- Nov 17: miraculously I get an email saying that my order has been processed and shipped out. Provided with tracking number
- Nov 23: I send email asking about why my tracking number has not been updated. In fact, it said that they didn't even receive the package yet.
- Nov 24: Receive an email saying that since it's from HK to US, tracking number will not be updated until it arrives in the US. Okay, understandable
- Dec 9: Still no update. Items I've ordered from other websites AFTER my stylevana order have been shipped and arrived to me. Sent another email
- Dec 13: Stylevana replies, saying they will file a case with the courier if there is still no movement on my tracking number after 5-7 days.
- Dec 28: I send another email asking why my tracking number has not updated. I receive an auto-reply
- Jan 5: I send yet another email. Tell them if they don't give an update that I will have to chargeback. I receive another auto-reply
- Jan 8: I send one final email asking for them to just refund me at this point. I don't even want my order anymore. I just want my money back. Another auto-reply and I don't expect them to seriously respond to me anymore.

I ordered face patches in November 2023, which were stolen by employees of La Poste in France. Despite providing evidence to Stylevana, I have never been refunded! I filed a complaint on eConsumer... I don't know what to do.

I placed an order with Stylevana on 5th September 2023. The order reached my building but since the apartment information was missing it was returned to their shipper. I tried contacting the shipping company and also Stylevana but couldn't reach them on time. Then after I reached out to their customer support they informed me that they are contacting their shipping company to reattempt the delivery. And that's the last response I ever got from them. They haven't been responding to any of my emails or tickets that I've raised so far. The money has also not been refunded even though I've requested them for it. I just want my money back!

I placed a very big order in December 2022, the order has never arrived.

I tried to contact their customer service multiple times. To no avail. They respond to you in the beginning, pretend to be looking into the case, then just simply disappear and ignore any further messages.

The money was never returned to me.

BWSVITA110021481

Oliviia Saidgalina

[protected]@yahoo.com

03.12.2022

I placed two orders with the company one which was not received, I was asked to fill out a form which I did and was not provided any refund or update as to what was going on with the missing package! My second package arrived with only one product I ordered and that products was leaking out, I sent them a picture to which they responded offering me a cash coupon for their website for that one item! When I refused and asked for a refund for my entire order they refused and backtracked saying there was no damage to the item when it was clearly leaking as per the pictures I provided! I’d like a full refund for both order before I take this to small claims court and sue!

I am so sorry to say about this issue but me and my friends used so much money to buy skin care products from Stylevana we thought we will get good customer service but I don’t know I ordered on last of July and till this last of august I haven’t got any email about my parcel. Me and my friends were waiting patiently because they send me mail about Labour Day of 1 may but it’s already has been so long. At least if they are not going to deliver my package then inform us but no they are not even sending me any msg. I have been sending so many messages and email to them but they didn’t respond me. I want my refund now if I’m not getting my parcel then better to buy from other stores.

This is the second time , I ordered from stylevana and there really is no response. even with priority shipping there is no update on order for over a month, if we email no reply just auto reply.

If there is no answer from the company, a refund is acceptable but if not that the order being send at the earliest is needed.

Also there is no contact number to call and ask.

I placed my order on July 17, 2022 (order # BWSVXXA100492986). The order was shipped August 15, 2022. However, the tracking number showed that after being stuck in Los Angeles for months, all of a sudden it was in Australia with no signs of ever getting to me in the US. On October 17th, 2022, I emailed them regarding this, and they said they contacted the courier about this. They refuse to replace my order upon my request. They said that they would contact me when they hear back from the courier. This is original tracking number is through OmniParcel and is 92612902849682000012735295 (I cannot look up any information about this anymore through OmniParcel).

I sent a follow up email on November 7, 2022, which I never received a response. I sent another follow up email on March 5, 2023, which they finally replied on June 25, 2023, saying that my order is in transit. They provided a link to a USPS tracking number (https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612902849682000012735295) that says: "USPS Currently Awaiting Package" ever since they sent it to me (today is July 7, 2023). I sent another email on June 27, 2023 requesting a refund instead, and they have not replied.

I'm a VIP member of Stylevana and I have to say, I'm pretty disappointed with the service I've received lately. I've always been a big fan of their skincare products and have recommended them to all my friends, but after this experience, I don't think I'll be doing that anymore.

I placed a big order on May 11th and it's now May 30th, and my order is still processing. That's 19 days! I even wrote an email to the company asking for an update, but they chose to ignore my email. I mean, seriously? What kind of customer service is that?

As a loyal customer who always makes big purchases and recommends this company to everyone, I feel very disappointed. I was expecting better service from a company that I've been supporting for so long. I don't think I'll be ordering from this site anymore, and I definitely won't be recommending it to anyone.

It's a shame that Stylevana has lost a high-value customer like me, and potential future customers who could have come from my recommendations. I hope they can improve their service in the future, but for now, I'll be taking my business elsewhere.

I've shopped at Stylevana a few times now and I gotta say, I'm pretty impressed. They're a website that sells beauty products from Korea and Japan, and they've got a pretty good selection. I've seen some people say that they're not super reliable, but I haven't had any issues with shipping, whether it's in the US or abroad. That being said, it's always good to keep that in mind.

One thing I really like about Stylevana is that they have a lot of products that I haven't been able to find anywhere else. And the prices are generally cheaper than what I've seen elsewhere. So if you're looking for something specific and you can't find it anywhere else, it's definitely worth checking out Stylevana.

That being said, I do have some friends and subscribers who have had issues with Stylevana, so I can't give them a perfect score. But overall, I'd say they're a solid 3 out of 5. If you're willing to take a bit of a risk, you might be able to find some great products at a great price.

If you're curious about the products I've gotten from Stylevana, I actually made a video about it on my YouTube channel. It's a quick and easy GRWM for 2022, and I talk about the skincare and makeup products I use for my sensitive and eczema-prone skin. Check it out if you're interested!

I recently had an experience with Stylevana that left me feeling quite disappointed. I placed an order with them on May 4th, 2022, using the order number BWSVESA***. However, when my package arrived on May 19th, 2022, I received a product that was completely different from what I had ordered.

I immediately contacted Stylevana to try and resolve the issue, but unfortunately, they do not have a phone number for customer service. It took me some time to find an email address to contact them, but once I did, I began the process of trying to get my money back or receive the correct product.

Unfortunately, it has been a long and frustrating process. Despite my repeated attempts to contact them and request a refund, I have not received any resolution to my issue. Instead, I have received generic responses that do not address my specific concerns, and it has taken them an incredibly long time to respond to my emails.

It is clear to me that Stylevana does not take customer service seriously. They seem to have a philosophy that if they make a mistake with an order, it is the customer's problem to deal with. This is unacceptable, and I am extremely disappointed in their lack of professionalism and commitment to customer satisfaction.

Overall, I would not recommend shopping with Stylevana. Their customer service is non-existent, and they do not seem to care about their customers' satisfaction. It is a shame, as I had heard good things about their products, but I cannot in good conscience support a company that treats its customers so poorly.

I recently had an experience with Stylevana, and I must say, it was not the best. I ordered a shampoo called "some by mi" which is a great product for my hair and scalp. Unfortunately, I couldn't find it anywhere in Canada except on Stylevana's website. I was excited to finally find it and ordered it on February 6th, 2022.

I decided to pay extra for "Express Shipping" because I wanted to receive my product as soon as possible. However, it has been almost a month now, and my order is still in shipping. I am extremely disappointed with the shipping time, and I don't know if my product will ever arrive.

Update: I finally received my product, but it took almost a month! When I selected express shipping, I expected to receive my product within 7 days or less, not a whole month! Despite the long wait, the product arrived fully intact with no spills or scratches. I was relieved to find that the products were authentic, and I had no problems with them.

Overall, I am happy with the products I received from Stylevana, but the shipping time needs to be improved. It's frustrating to pay extra for express shipping and still have to wait for a month to receive my product. I hope Stylevana can fix this issue or at least let their customers know that it takes a month to receive their products.

I gotta say, I'm pretty disappointed with Stylevana. I placed an order (#BWSVESA***) back on June 6th and paid almost $130 right away. According to their website, all the items I ordered were supposed to be shipped within 24 hours. But here we are, weeks later, and my order still hasn't even been shipped. And to make matters worse, they're not even responding to my emails!

I've been reading reviews from other customers who have had similar experiences, and it's not looking good. It seems like everyone is complaining about the same thing. But despite all the negative feedback, Stylevana is still out there selling and taking people's money. It's pretty sketchy if you ask me.

Honestly, this kind of behavior is what you'd expect from a company that's about to go bankrupt. They're just trying to squeeze as much money out of people as they can before they go under. I, for one, am not going to stand for it. I've decided to open a case with PayPal to try and get my money back.

Update:

So, I ended up reporting a conflict with PayPal on July 21st. And you know what? They actually decided in my favor on July 31st and gave me a complete refund! I'm so relieved that I was able to get my money back.

Honestly, I would recommend that everyone do transactions like this through PayPal whenever possible. At least with them, you have some protection and can get your money back if things go wrong. As for Stylevana, I don't think I'll be doing business with them again anytime soon.

I've had the pleasure of ordering from Stylevana twice now, and I must say, my experience has been a bit of a mixed bag. The first time I ordered, my package took a whopping month to arrive at my doorstep. I was a bit disappointed, but I knew that with their incredibly low prices, shipping might take a while. However, my second order arrived in just a week and a half, which was a pleasant surprise.

It's worth noting that both of my orders were placed after February of 2023, so I can't speak to the experiences of those who ordered during the holiday rush. From what I've seen in other reviews, it seems like a lot of people had issues with their orders during that time. I have a theory that the company simply couldn't keep up with the demand, which is why their customer service seemed to be lacking. I never bothered to email them myself, but I can understand why others might have been frustrated.

Despite my own positive experience, I can't ignore the fact that so many others have had issues with Stylevana. It's clear that their customer service needs some work, and it's unfortunate that so many packages still haven't been processed. As a company, they should be doing everything in their power to keep their customers happy, even during busy times. That being said, I do think they're probably focused on completing new orders now, like mine.

Overall, I would say that my experience with Stylevana has been decent, but not perfect. If you're willing to be patient with shipping times and don't mind potentially dealing with customer service issues, then their low prices might be worth it. However, if you're someone who values speedy shipping and excellent customer service, then you might want to look elsewhere.

Stylevana is a company that I would not recommend to anyone. They have a terrible habit of deleting negative reviews, which is a clear indication that they do not care about their customers' opinions. I recently had a terrible experience with them, and I am still fuming about it.

I placed an order on 5/12/22, and on 6/20/22, I received an email saying that two of the three items I ordered would be in stock on 6/30/22. On 7/27/23, I received another email saying that two items were discontinued. Finally, on 8/1/22, I received an email saying that one item was shipped. This was already a red flag for me because I ordered enough to be eligible for free shipping, but they only sent one item.

When I contacted them about this issue, they refused to cancel my order or add any other item to the order to be eligible for free shipping. They forced me to get only one item and pay for shipping, which was not my mistake but theirs. I was extremely disappointed and frustrated with their customer service.

I emailed them on 8/3/22 for a shipping fee refund, but they refused. This made me even more upset, and I decided to post negative reviews about them. However, they deleted my reviews, which made me even angrier. I emailed them again on 8/8/22, and finally, on 8/11/22, they emailed me back saying that they would refund me the shipping fee. This should have been done from the beginning, and it is morally wrong to treat customers this way.

I hope Stylevana realizes that every customer counts, and they should treat them with respect and care. It is not enough to offer discounts and promotions; they should also provide excellent customer service. I would not recommend this company to anyone, and I hope others will learn from my experience and avoid them.

I recently had an experience with Stylevana and I have to say, it was not a good one. I placed my order on January 9th, thinking that I would receive my items within a reasonable amount of time. However, this was not the case. Despite the fact that all of the items I ordered were listed as "in stock" on the website, it turned out that they were actually on backorder. This was not made clear on the site, which was frustrating.

When I reached out to Stylevana to inquire about the status of my order, I was told that I would have to wait until February 3rd for the next shipment of products to come in. After that, I would have to wait even longer for the items to be unpacked, checked, and processed before I could receive an estimate for shipping. This was incredibly disappointing, especially since I had spent extra money on shipping in the hopes of receiving my items quickly.

To make matters worse, I had purchased these items to help boost my morale before a surgery. Instead, the delay in shipping was a huge drain on my spirits. I regret not using a more reputable company and will definitely think twice before using Stylevana again.

While I will say that Stylevana did respond to my emails within a couple of days, their responses were not helpful. Simply telling me the projected processing time means nothing if the company doesn't even have the items they're selling. I just hope that the products I receive aren't fake and that I wasn't scammed out of my money.

Overall, I would not recommend using Stylevana. The delay in shipping and lack of transparency about backordered items was frustrating, and I regret not using a more reliable company.

I ordered all in stock items(april 3), according to their website it would be 24 hr dispatch. April 6 they emailed me saying my items were all packed and ready to ship(already late). Nearly a month later my package had still not been shipped and listed as "packing" under order status. I sent several emails, DMs on facebook and Instagram, never once got a reply. April 27th I filed a chargeback/dispute with my credit card company. May 11th I received an email from Stylevana saying my order had been canceled and they had issued a refund and I would receive it in 7 business days or less depending on my payment companies processing speed. After 7 business days no refund was ever received. I spoke with my credit card, they confirmed no refund had ever been sent from stylevana. It is now May 29th and no refund has been sent. No replies to many many attempts to contact them. My credit card company can not even get a reply from them (they legally have to reply within a month for disputes). I'd think they had a staff walk out if it were not for the fact they post on instagram every 10 minutes and block anyone who comments something negative and delete comments. Stylevana has always been slow to sip, sold out of stock items, and slow to respond, but recently they are just straight up thieves.

I bought some products from Stylevana, and they sent them to me, but I could not get my order because of the courier company. After that the courier company sent back my products to Stylevana. I wrote to Stylevana several times either to send the products again or give my money back. However, Stylevana neither has given my money back nor answered my e-mails and messages! I tried to reach them via e-mail and Instagram, they claim that they will answer in 72 hours, but it has been 10 days! All they do is sending automatic replies! Never buy something if you do not want to waste your money!

I made an order of 240 euros, and all of the items I picked were said to be shipped withing 24 hours and in stock, however several weeks have passed and they didn't shipped anything, I've sent in several emails, 12 to be more precise, I've made 4 website tickets, and I got zero replies! I posted over their instagram where they are extremely active posting several times a day, and also zero replies about my inquiry!