Stylevana
Reviews and Complaints

I had an unfortunate experience with Stylevana's online shop (stylevana.com) and wanted to share it with others. I ordered two separate items on February 5th, and encountered issues right off the bat. It seems that Stylevana is selling products they don't have in stock, which results in customers' money being held hostage while they make vague promises about delivery times. I'm currently in the process of filing a dispute charge against them, as I don't appreciate this kind of dishonest business practice.

It's worth noting that if you paid via credit card, you only have two months to file a dispute charge. After that, you may lose the ability to get your money back. I urge other potential customers to be aware of this and to shop elsewhere.

I was also disappointed to find that Stylevana did not send the full quantity of masks I purchased. I bought Kose Masks advertised as 4 pcs each, but instead received only one single piece counted as one unit. This shows an alarming lack of attention to detail and integrity.

In conclusion, I do not recommend shopping at Stylevana. Please read other honest reviews to see that my experience is not an isolated incident. Don't fall victim to this morally questionable business practice - shop elsewhere.

When it comes to purchasing Korean beauty brands, Stylevana is the go-to online store. They have a vast selection of products ranging from good quality to high-end luxury brands. Their skincare and makeup category is especially impressive and is sure to satisfy all of your beauty needs. In addition to top-notch products, Stylevana offers a comprehensive rewards program called "Vana Rewards." This program allows you to earn points with every purchase you make, which can be redeemed for future purchases. Their affiliate program is also worth mentioning as it provides an opportunity to earn commission-based pay.

Furthermore, Stylevana has an influencer program where they send out a large box containing the latest and greatest beauty products for you to try out. Once you have done an unboxing video and reviewed each product, you will be given a unique code that can be used by your followers to make a purchase. This code not only provides your followers with a discount but also pays you a commission. Jocelyn, the person in charge of the Influencer program, is a real asset to the team. She is extremely kind, helpful, and always willing to answer any questions you may have.

The customer service at Stylevana is truly outstanding. Anytime you need assistance, they are there for you. They understand the importance of good customer service and aim to provide you with the best experience possible. Shopping on Stylevana's website is an absolute pleasure. Their user-friendly platform makes shopping easy and convenient. You can filter your search down to the exact product you need, making the entire process quick and efficient.

In conclusion, if you are looking for a reliable online store to purchase your favorite Korean beauty products, look no further than Stylevana. Their extensive selection of products, rewards program, affiliate program, influencer program, and excellent customer service make them a top contender in the beauty industry. Shopping on their website is a breeze, and you will not be disappointed with the quality of their products nor their services.

I recently had an experience with Stylevana and unfortunately, it was not a positive one. I ordered a package on December 8th, 2021 and was given a tracking number indicating that my order was ready to be shipped. However, it has now been 20 days and my package hasn't moved since it was in Hong Kong.

I am aware that there may be disruptions caused by COVID-19 and the holidays season, but this delay is unacceptable. It is highly frustrating to have to deal with such an issue, especially when previous orders have arrived promptly. It seems to me that Stylevana caters more to PR influencers, sending their products promptly, while the average customer like myself is left waiting with no communication from the company.

Their customer service leaves much to be desired, both by email and Instagram. The auto-reply message sent out to inquiries only further emphasizes their lack of accountability for the mistakes that they have clearly committed. As a result of this experience, I am reluctant to make future purchases from Stylevana, despite their attractive affordable prices. I would rather spend more money on a website like Yesstyle or IBBI, where I am confident my package will arrive without any hassle.

It is unfortunate to have to write a negative review, but my experience with Stylevana is nothing short of terrible. I placed an order with them, and a month has passed, but I am still waiting for my package to arrive. I have never even been given an estimated delivery date, and it has not even reached my city. I tried contacting the website via email multiple times, but they seem to be ignoring my messages, and I have not received any information regarding my package whatsoever.

I also contacted my payment provider, Revolut, to request a refund, but that too has been a fruitless effort. This has been an extremely frustrating and disappointing experience, and I would have hoped for better treatment as a customer.

What's even worse is that my account shows that the package has been delivered, which is simply not true. I have not received the parcel, and the status of the package has not changed since I ordered it. It's outrageous that a company could claim that a package has been delivered when it hasn't even left their warehouse.

After leaving an initial review, the company did reach out to me, but it was only after a month of waiting and multiple failed attempts at contact. Despite providing them with all the information they required, including my updated address, my package was never attempted to be delivered. I was home during the entire delivery period, so the fact that they claimed it was delivered is unacceptable.

They have stated that they cannot offer a refund since the carrier does not provide it, but I paid for both the delivery and the package itself, so this seems like a "you" problem to me. It's frustrating how they have kept my money and the product without delivering it to me.

Overall, I would strongly recommend not ordering from Stylevana. It's a complete waste of time, money, and effort. They take customers' money without consideration and don't care about fulfilling orders. It's a complete scam, and you should avoid it, no matter what kind of product you are seeking.

I recently had two separate experiences ordering from the Stylevana website, and unfortunately both were quite frustrating. Despite selecting items listed as "in stock, and ships within 24 hours," both of my orders ended up in the 'processing' status for weeks on end. It wasn't until I reached out to Stylevana directly that I received a response - and even then, it was a rather cold one.

In both instances, Stylevana notified me that some of the items I had selected were actually out of stock. While I understand that inventory mistakes can happen, it was disappointing not to receive any sort of apology or acknowledgement of the inconvenience that this would inevitably cause.

On my first order, I had even paid for express shipping - but this didn't seem to make any difference to Stylevana, as I wasn't even sent an email to let me know that the order was delayed. In an attempt to get my order filled, I ended up choosing a few random items to replace the missing ones.

On my second order, I was again frustrated to learn that I would be waiting for some out-of-stock items for up to a month - "if everything goes smoothly." When I suggested that Stylevana ship the in-stock items immediately, and follow up with the others once they were available, or that they cancel those items and refund my money, I was told that they couldn't split the order. I was then informed that my in-stock items totaled just $42 - meaning that I wasn't eligible for free shipping, and would have to pay an additional $4.99.

All in all, I found dealing with Stylevana to be incredibly frustrating. While I do understand that mistakes can happen in business, the lack of customer service and communication was particularly disappointing. It's unfortunate that Stylevana doesn't seem to prioritize their customers in the way that a successful business should.

I recently had a terrible customer service experience with Stylevana after purchasing cosmetics and skincare products from their website. While I have purchased the Etude House Bling Stick from other sources, including the original store in Singapore, I experienced an adverse reaction when using the product I received from Stylevana. After my first use, my eyelids began to swell, but I wanted to give the product another chance before reaching out to their customer service team. However, after trying it again a few weeks later, without any other products, I was able to confirm that the Etude House Bling Stick was indeed causing my swollen eyelids.

When I reached out to the Stylevana customer service team, I provided photos of my reaction and my concerns, but was disappointed to receive a response indicating they were unable to help me. Their lack of empathy and unwillingness to take responsibility for a genuine issue with their products was concerning. I had not experienced this adverse reaction with this product before purchasing from Stylevana, making me question the authenticity of their products.

Additionally, I noticed that all negative reviews of their products had been deleted from their website, making it difficult to trust the reviews that were displayed. This lack of transparency is suspicious and further confirms my doubts about the authenticity of their products.

Overall, my experience with Stylevana was disappointing and concerning. Their customer service team was not helpful and their lack of transparency regarding negative reviews raises doubts about the authenticity of their products. I would not recommend purchasing from them in the future.

I made an order of 240 euros, and all of the items I picked were said to be shipped withing 24 hours and in stock, however several weeks have passed and they didn't shipped anything, I've sent in several emails, 12 to be more precise, I've made 4 website tickets, and I got zero replies! I posted over their instagram where they are extremely active posting several times a day, and also zero replies about my inquiry!

Recently, I had the opportunity to shop on stylevana.com and my experience has been disappointing to say the least. It is frustrating to discover that the coupon codes provided on the website do not work as advertised, making the process of saving money troublesome.
Additionally, despite the promised shipping and packing times, I was left waiting for almost two weeks without any notice of my order being shipped. This is a completely unacceptable experience; and left me feeling frustrated and uneasy.
To compound the matter, when attempting to reach out to customer service, I found it to be non-existent. Despite trying multiple mediums such Instagram, comments and email communication, I did not receive any type of response at all.
Overall, my entire shopping experience on Stylevana has been marred by such drawbacks. Given my experience, I cannot recommend this website and their services, as they did not live up to their promises of coupon availability, expedited shipping, and responsive customer service.

It's disappointing to have to leave a negative review about Stylevana, but unfortunately my recent experience with this online retailer has been far from satisfactory. Despite being a loyal customer for quite some time, I experienced a severe lack of customer service - support doesn't seem to be responsive on any platform whatsoever. I waited for more than four weeks for an order and received only automated responses. This made me feel neglected and left me questioning the legitimacy of the business. In addition, the coupon codes advertised on their site don't seem to work, which I found highly frustrating as I had planned my purchase around them. Overall, I'd advise you not to waste your time and money shopping with Stylevana, until they address their communication and customer service issues. I sincerely hope that this feedback will be taken onboard as the business has potential, but needs significant improvements to better serve its customers.

I am very disappointed with my experience with Stylevana. I placed my order on November 20th, 2021, and as of December 3rd, my items are still in transit. It's been over two weeks now, and I have yet to receive my items.

To make things worse, I have only received one email from Stylevana, which simply stated that I should wait for my items to arrive and then contact them if I haven't received them yet. I have emailed them four times already, and I have yet to receive a response. It feels like I'm not being heard, which is frustrating and a complete waste of my time and money.

I was initially excited to shop at Stylevana, as their website has a fantastic collection of beauty and skincare products. However, this experience has made me reconsider shopping on their platform in the future. I hope that Stylevana can improve their customer service and communication with their customers, as it is essential to have a positive shopping experience.

Stylevana (stylevana.com) provided severely disappointing customer service for my recent shopping experience. Incredibly, I had to wait an excruciating three weeks before my order was even shipped, despite the promises on their website. Add insult to injury, I have received no updates about the status of my order as it still appears to be "in processing." To further exacerbate the matter, I have been emailing questions regarding my order status for over two weeks without receiving any response, leaving me feeling ignored and frustrated.

Another disappointing revelation was that I had assumed Stylevana was stocking Australian goods, but unfortunately, my items shipped from China. This aspect was particularly frustrating for me, as I had specifically chosen this website over other international marketplaces to support the local economy.

My biggest concern is that I have no idea how much longer I will have to wait for my order. This aspect of the shopping experience is certainly not ideal, and it has made for a particularly arduous process after investing so much money and hope into the said items.

Overall, I would absolutely advise against shopping on this website. Instead, consider using Olive Young, a dependable website with high-quality goods and outstanding customer service. Save yourself time and trouble, and avoid the frustration of dealing with an unresponsive and seemingly unreliable vendor.

I am extremely disappointed to share my experience with Stylevana, an online beauty and skincare retailer based out of Asia. I placed an order for five Ciracle Enzyme Foam Cleansers, each with a volume of 150ml, at a total cost of AU$80.45 on May 24, 2022. What followed was an extremely frustrating and unsatisfactory customer service experience that left me feeling scammed and shortchanged.

After placing my order, I reached out to Stylevana on multiple occasions to inquire about the status of my purchase. Initially, they informed me that they had two out of the five items in stock and would dispatch those items soon. However, when I followed up a week later, they informed me that they had only managed to procure three of the five items.

At this point, I requested that Stylevana simply send me the three items they had on hand and refund the remaining amount for the two items they couldn't fulfill. Unfortunately, even after multiple emails and correspondence, I have yet to receive any word on the status of my order, and it has now been several weeks since the expected delivery date.

I can unequivocally say that my experience with Stylevana has been a waste of time and money, leaving me feeling deceived and swindled. I would strongly advise anyone considering a purchase from this company to think twice and consider alternative options for their beauty and skincare needs. As a customer, I am deeply disappointed and would not recommend this company to anyone.

As a customer of Stylevana, I had an overall disappointing experience with their services. I decided to purchase two packets of cream from this website, however, upon delivery, only one package arrived. This alone left me feeling a bit frustrated, but what added to my disappointment was the amount of time it took me to receive the product. I was quite surprised to find out that it had been shipped from China instead of a US warehouse, which is what was advertised on their website.

Since I was dissatisfied with the product I received, I decided to reach out to their customer service team for help in resolving this issue. I was disheartened to learn that it took seven long days for them to respond with a request for photographic proof of the product. After sending the photo, I never heard a response back and it has now been over two weeks since I last received any communication from them.

I cannot emphasize how extremely frustrating this experience has been for me. As a consumer, it is essential to put trust in the companies that we purchase from, and unfortunately, this is not the case with Stylevana. I was left feeling like my time and money were wasted, and I can confidently say that I will not be supporting this website in the future. When it comes to quality products and services, I would highly recommend looking elsewhere.

Stylevana's customer service is abysmal! I placed an order with them two months ago and still haven't received the products. What's worse, my emails to their customer service department haven't yielded any response whatsoever. I've been requesting a refund, yet no reply from them yet. It's as if they don't exist! In all my experiences ordering from Korean sites, I've never encountered such unprofessionalism. Other sites have never failed to either deliver my orders or contact me if there were any concerns or issues. Unfortunately, Stylevana didn't meet these standards. I wouldn't recommend anyone to purchase from them.

Stylevana is an online store that offers a wide range of beauty and skincare products to its customers. While the website provides a variety of items that are sure to catch the eye of many avid beauty enthusiasts, the experience of shopping with this platform may not always be a pleasant one.

One of the key issues that customers are likely to encounter while shopping with Stylevana is the often slow processing of orders. Purchases can take an extended period to process, leading to delays in fulfilling orders. This slow pace, paired with lacklustre communication, may leave customers feeling frustrated as they await their purchases.

Another issue that some customers have faced is the misinformation about item availability. After waiting for weeks on end for an order to ship, customers may be disappointed to learn that the item they ordered is no longer in stock. This can be hugely frustrating, particularly if there was no indication of the item's unavailability at the time of making the purchase.

For some, this string of negative experiences has resulted in the need to demand refunds, which also proves to be a tedious task. It is understandable how customers can feel such frustration when dealing with such experiences while shopping.

All of these issues are clear indicators that Stylevana is not perfect, but this does not necessarily mean that the website is altogether bad. While these drawbacks are significant, Stylevana boasts a sizable, varied inventory and provides competitive prices that could be appealing to many, despite the possible setbacks.

Overall, it is advisable to approach purchasing from Stylevana with caution. If you do decide to shop with them, make sure to be prepared for potential delays or issues along the way. Similarly, keep in mind that demanding refunds or receiving no purchase at all can happen. Be mindful and protect your money when dealing with the site.

Alright, let's talk about Stylevana.com. Firstly, I have to say that I was really impressed with the variety of skincare and beauty products they have available on their website. From Korean skincare brands to Japanese luxury makeup, they have an extensive collection that caters to people of all skin types and beauty preferences. I was really excited to order a few things for myself after reading some positive reviews from fellow beauty enthusiasts.

However, my excitement quickly died down when I experienced some difficulties with my order. Firstly, I received a notification that the moisturizer that I had ordered was out of stock. I was disappointed, but not too upset as I understand that these things can happen. What I found quite frustrating was that they offered me an older version of the cream with a 9 cents difference in price, and then had the nerve to ask me to pay this amount separately. I feel like if a company has made an error in their inventory management, they shouldn't be asking customers to pay extra for their mistake - this feels pretty cheeky to me.

Aside from this issue, I also found that my order took a long time to arrive. Based on what I've read from other customers, this seems to be a pretty common experience. While I understand that shipping times can vary based on different factors, it was definitely a longer wait than I was expecting. Luckily, my products did eventually arrive and I was pleased with the quality of what I received. The prices were reasonable, the packaging was nice, and the products themselves were exactly what I was hoping for.

Overall, while I think Stylevana.com offers some great skincare and beauty options, I think there are still some areas they could improve in terms of customer service and shipping times. I would recommend this website to people who are willing to have some patience in terms of waiting for their order to arrive, but if you're looking for something that will be delivered quickly, this might not be the best choice for you.

I recently had a disappointing experience with stylevana.com, an online store that specializes in beauty and fashion products. The website initially promised that my order would be shipped out within 24 hours after purchase, but unfortunately that didn't happen. I had placed order #BWSVITA110002776 on a Tuesday, and by Friday it was still marked as "being elaborated" in the system.

This delay caused a considerable amount of frustration for me, as I had planned to give the products as a gift, but now it seemed like that wouldn't be possible. I was surprised by the slow service, as I couldn't understand why it would take so long to simply package and ship a bottle of beauty product. To my dismay, I was also unable to cancel the order even though it hadn't yet been shipped.

I found it quite discouraging that the website did not live up to its stated commitment of fast delivery. I expected to have the same experience as I have with other online retailers like Amazon, which generally have reliable and prompt service. One additional issue I encountered was that I wasn't able to request a refund, which is against European consumer protection laws.

Overall, my experience with stylevana.com was unsatisfactory and left me feeling disappointed. If you're thinking about using this site, I would caution you to take note of my experience and perhaps look elsewhere for reliable shopping service.