NJ Transit
Reviews and Complaints

My friend boarded his bus to Walter Rand from Brandywine Assisted Living approximately 8:20am. She has a broken phone that only operates while speaker is in use. She can't afford something's currently she's trying to get herself back on track. She goes to Lincoln Tech full-time and works full-time and has 8 kids. Yeah, it's right 8. Not to say one is proud to do it all by herself, but she is and if you no her she bussing her [censored] today to try to give her and her children a better life. ( Proud of you girl for everything you trying to overcome) To my complaint, why is this driver so interested in her conversation that he was about to put her off the bus because her speaker was to loud. She even turned the side volume panel down and he attempted to set her straight saying, that her conversation was too inappropriate and she had to do something different or get off his bus. This is my problem with this, how do we as individuals police each other over our conduct in public, clearly if you feel that one has no home training why is it your business. As a professional it should have probably went a little like this, point at the sign above your head inform rider by no means can you have your speaker on to any electronic device because it could impair driver and we could get jacked up. I believe riders would accept it better cause clearly a lot of people just don't follow rules anymore, especially riding public transportation. Her name is Vivian Smith [protected], I just believe blame goes both ways and the driver was very unprofessional. Thanks for listening

Upon boarding the 9:40 a.m. Intrastate bus #1 today, Saturday June 9, 2018, just passed the intersection of Springfield Ave & MLK Blvd in route to Newark Penn Station, I presented a RT Adult ticket to the driver (Badge ID #105). The driver promptly snatched the ticket out of my hand and demanded to know what I was waiting for. I replied that I should be given my ticket back as I'm entitled to two fairs. He insisted that that is not the case although acknowledged that the ticket read $3.20 and a single fare was $1.60 as well as the universally known acronym for Round Trip (RT) was also printed on the same ticket. The driver refused to offer me any recourse or alternative to account for the additional fair I'm rightly entitled to. I purchased exactly 6 RT tickets on May 25, 2018 and this is the third time I've attempted to use one and by far my worst experience to date. There seems to be a huge lack in communication between your department heads and the actual bus drivers in regards to how these tickets are to be used. Not to mention the lack of respect and basic analytical skills displayed by the driver today in the rude aNd dismissive way he spoke to me. As a paying customer who routinely uses these services I'm asking that you look into this matter further, reimburse me for the fare that he so rudely robbed me of and make it clear to both passengers and workers, how these tickets are to be utilized. I have 3 more tickets and based on my first three attempts, it's not looking so good. My interactions with your drivers should be brief and pleasant and not involve accusatory or harsh words like the ones I was exposed to today. I choose to take the bus out of convenience I pay for my fare like everyone else and shouldn't be treated as though I'm beggar asking for a favor.

I have submitted complaints about other bus lines for NJ Transit but recently I started riding the 168T and now I'm submitting a complaint about this one. I can't understand how a company can allow their buses to be so dirty. NJ Transit should be ashamed that their customers need to be subjected to this when commuting is hard enough. These people just don't care

Discrimination on bus routes. ..several buses to all areas in jersey city..except to the urban areas...over 30min wait on a week day rush hour...unacceptable. ..when several buses to white areas come and go...urban buses are overcrowded and inadequate handle straps for customers to hold on properly. Some drivers are very rude while forcing customers into tiny spaces still picking up other riders. Exiting the bus in a nightmare. Most people have to exit the bus, just to let people off..and the poor elderly and children are really suffering.

I have pictures to show too the news outlet ...to show the condition! !

My name is Roy Arena and I reside at 45 Grove Ave in Woodbridge, NJ. It is a dead end that is separated from NJ Transit tracks by a thick row of Locus Trees. The trees have completely overgrown my house and property. So much so that limbs are rubbing my storm gutters and roof. I urgently need some help as large limbs have begun cracking away from the trunks and are preparing to fall onto my home and cars. My phone number is 731/921-1979 and my email addresses are [protected]@aerosnow.com and [protected]@verizon.net.

The bus driver (49789) bus route 317, has a nasty attitude. I have to take the bus for almost 3 hours and it would be nice if doing half way or something she would stop and let people use the bathroom if they have a far trip. The other bus drivers I been having on this bus are nice enough if someone like myself have a far trip they stop. I like Cliff that does this route.

Your bus driver on Route 39 and bus number 9535 will not pull over on Elizabeth Street in Newark. He/she does use their turn signal but never migrates to the curb and just stops in the middle of the right traffic lane, right during the morning rush.

I see cars slam on their brakes and then several cars try to move around the bus pushing into the left lane, in frustration. I hear people yelling at the bus driver but the window is closed and then it repeats itself. When the driver stops, there is at least six feet between the bus door and the curb.

This is an accident or tragedy waiting to happen. If I am in an accident, take this a fair warning and I will sue the driver and NJ Transit for reckless driving.

The 199 bus driver that stops in Lyndhurst On Ridge road and Rutherford around 5:11am is very rude. He takes a new way everyday as if he doesn't know where to go. He always makes me late for work. Then he complains when the commuters say something to him. Please give us a new driver! He is always talking to his friend that sits up front with him very loud too

Boarded the 197 to from Wayne to NYC at 6:36am today. There was no driver placket displayed but the bus number inside was 8308. While in motion, the driver repeatedly opened the doors and sprayed bug spray.. mumbling in Spanish that he had to kill the bugs. Not wanting to confront him while driving in submitting this formal complaint. I have respiratory allergies any he seems to be unconcerned about the people inhaling the fumes. By the way I was not the only one coughing. Would appreciate if you would properly maintain your busses and perhaps, here's a thought, take ones with bugs out of service.

Yesterday, May 15th, I rode the 113N leaving the Port Authority bus terminal at 5:10pm. It was raining very hard and the driver continually short stopped causing me to become physically ill. If that wasn't bad enough, she went the completely WRONG WAY and had to be directed by other bus passengers on how to get back on the route which took 30-45 minutes. I can never plan anything because this bus line is habitually late. Also in the mornings now I have to take a bus on this route that gets me to work 1 hour early because the bus never comes at it's scheduled time. The 113N which usually comes to my stop (North Avenue & Lynmar Way) is scheduled to arrive at 6:18am and he arrives 10-15 minutes late causing the bus to become overcrowded. I should not have to stand up for the long ride into Manhattan, when I have paid my fare like everyone else. Please do an evaluation on this line as it seems to be getting worse.

Older gentleman driver. Was nasty when I got on a 600 bus to plainsboro Princeton mrkt fair at approx 6 pm and I told him I was in the military. I was under the impression that there was military discounted fare. He informed me there was not. He than informed me he was prior military and said he would let me on this time with the discounted fare price. He closed the door on a women behind me as well. While on the ride to Princeton market fare he asked questions about my military career. I sat in the back and he proceeded to ask questions like where I was stationed as if he didn't believe I was serving. There was a customer who didn't agree with what the driver and him and the driver exchanged words. As the customer got off on his stop the driver pulled off and stopped several times to exchange and threaten the customer saying "yeah you better step!" two times. The same women he had closed the door on after I got on the bus begged him to just go and asked if it were necessary? I HAVE THIS ON VIDEO** Later me and my girlfriend attempted to catch a 600 back to Trenton and the same driver arrived where we were at Princeton market fair. As we boarded the bus (5505) may 11 2018 approx. 8 :37 pm the driver greeted us with " I talked to my supervisor and I don't have to honor that military discount" and that we had to pay 2.75 each. We never have had this problem with paying using our military discount, me or my girlfriend who is also in the military, until today. My number is [protected]. Driver of 600 plainsboro 5505

The 7:05 am njtransit bus number 194 leaving from newfoundland going to nyc picks up a male passanger every morning. He smells the whole bus with horrible body odor. It smells like hes urinated/defacated on himself. If he sits in the front all of the passengers move to the back and vice versa. I want to puke. All of the passengers continuously complain about the horrible smell. I pay $300 for my monthly pass and shouldn't have to endure this on our morning commute. Its really hard to breath on the bus with the smell. We are not sure what to do. Please advise. Signed "sick passanger"

I have been commuting on NJ buses for over 10 years and have never been treated in the manner I was just treated. I pressed the button for the bus to stop and walked to get off the next stop. The driver did not stop and then went on to tell me I was a liar that I never pressed the button. He was extremely angry and rude. I have never been treated that way. The bus driver picked me up at port authority at about 9:20p on the 167T going to Harrington Park. The bus number was 7753. I wish I would have gotten his name and ID number. If I ever take his bus again I will make sure to write it down. I can't believe how rude he was he wound up telling me I had to press the button and then dropped me off at the next stop. Keep in mind it was about 10p at night and I'm a woman who now had to walk an extra stop. I still can't believe that happen. I'm hoping someone will talk to him but since I don't have his ID number not sure if that will happen.

On May 8, 2018 I was just passing the Raritan Toll when bus #7308 ran me off the road in order to get off at the next exit. Not only did he do this to me but he also cut off a small white pickup truck. This driver has no regard for anyone's life. This is not the first time that this has happened after this toll, your drivers are constantly cutting across the highway like no one else is on them cutting people off in order to get off the exit. Maybe they should go through the local side instead of the express side so they don't have to cut across 3 lanes of cars.

Time 9:58am Monday May 7th. Bus pulled up in intersection of Boulevard East and 69th Street outside Galaxy Towers. Light turned red and pedestrian crossing notification "green". I was crossing as a pedestrian and bus proceeded to move while I was in front of the bus and still on the crossing. The driver then proceeded to berate me and then proceeded through the red light and across the pedestrian crossing. Apart from my personal safety, this driver is clearly a legal liability if he continues this kind of disregard for the road rules. I highlight this because there is a legally blind resident who frequently crosses at this light.

May 7th, 2018 at 7:09am Bus number 5979 skip two stops on Springfield Avenue cross street Morris Avenue. I was waiting for the bus on Morris and Springfield avenue the driver drove at a fast speed pass me and it was not crowded it seem to be in a rush most likely behind schedule. I ran 2 stops down which is Jones Street and Livingston Street got to the door and the driver saw me and proceeded to close the door. This driver was in a rush maybe behind schedule, what they fail to understand is that it is not our fault and these incidents happen constantly. Please advise your workers that this type of action affect all of us and its unacceptable. I felt humiliated.

One of your employees has been stalking and harassing myself and my family members. He has located and driven by my elderly fathers home and taken pictures of it and sent them to me with the statement, "I know where your father lives". He has also recently contacted my ex-wife and my sister as well. He has stated that he has an arsenal of weapons at home. I am terrified of what he might do and why. His name is Iker "Rick" Sainovsky. I believe he is a dispatcher for NJTransit. Please help. The photo attached shows what type of person he is

I take train every day from linden to New York pen station at Friday at train 525 local from pen to long branch a passager did have a ticket to give this lady condutor, a passager was talking louder and she want him to pay and did not have money and started to be agitated and when everybody was read to get out at linden she locked the doors and did no alouded any passager to get out for 25 minuets and between the time the crazy passager start to scream because want to get out and start to though he's staff, my point if has gun or knife she put our lives in danger and for 25 min Locked us in side the train, my question what kind procedure New Jersey transit has and I did not appreciate to put my life in danger and be locked inside train.

As a loyal bus rider and i ride the 703 every day. 4pm to be exact, Today your employee called the police on me because i was coming up to my stop and the bus was pretty packed so i sat down before the white line as i didnt wanna continue steppin on people as i was about to get off at the up coming stop. He proceeds to tell me in a rude nasty way to get back up i told him i was arriving up to my stop and was soon gettin off. He stopped the bus and didnt ask me to get off or to find a seat he called the police on me and i told him i will sue him and transit he told me he wasn't going anywhere he was there for 21 years. He then told me I'm not allowed to ride ANY transit buses ever again. As if he banned me from using public transformation. So as part of my future career and i will proceed with a lawsuit unless transit does something about this. This is UNRULY! and very disrespectful!

Machines in jersey city journal Square are always down. something is always wrong it don't take cards or it don't take money only cards the machines are 966 and 967 both are never ever working at the same time when people want to use them it is only 2 machines for bus cards when hundreds of people ride pass threw here everyday this is hard to understand why we don't have more why is that every month things are not working properly nj transit why we need something done about this