NJ Transit
Reviews and Complaints

Hello, I am complaining about nj transit bus number 160 which goes from new York to elemwood park. My complain is regarding specific bus and driver which leaves from new York at 9:10 am, the bus driver acts very rude and doesn't stop for passengers at bus stop at 31 st street and Kennedy boulevard, he also doesn't care about any elderly people and wants people to stand up before bus stops, this is very rude behavior which should not happen from nj transit driver, thank you and have a nice day

I would like to make a complaint against a very rude and disrespectful bus driver I catch the 94 linden bus everything at 4:41 at the corner of stiles street and west Elizabeth avenue. As I was crossing the street to go to the stop directly across from me the bus pulled up (which is the last stop) picked up 2 passengers and started to pull off. I was confused because the bus was early (3:36) and I couldn't cross the intersection as there were cars coming. I farted in the intersection running and the driver saw me and kept going. The cars on the street beeped their horn and one driver pulled in fr But if him to stop the bus so I can get on. When I got on the bus 🚌 asked him why he was leaving so early he said he did t ha e time for me because I was on my phone. That was a lie because I had my phone out for my bus card. He began to laugh at me with the other passengers and said that was my problem. He said if it was t for the car that was in front he wouldn't have stopped and everybody that needs to be on the bus is on the bus. He stopped and told me I could wait for another bus since I had so many questions! I was shocked appalled and embarrassed. I've used public transportation for years and I have never experienced this much lack of professionalism and disrespect from any driver before. No paying passenger should have to experience what I have today and there were plenty of witnesses that can contest to the situation.

While I was boarding the 553 to Atlantic City the bus driver (NO: 430240) first arrived late to the stop then as I approached him with the money he told me he couldn't make change for the bill I gave him he then tells me I can run to the wawa to get the change and not even seconds later pulls off leaving me late for work and stranded for another 2 hours and the lateness has been continuously

Academy bus from Tom's River to Wall Street via route 9 has service cancellations EVERY DAY. They are not providing the service they contracted with NJ Transit. We the commuters to Wall Street will begin a class action suit against NJ and NJ Transit. If Academy Bus can not provide consistent daily service then NJ Transit must provide service immediately. We need reliable service.

I am so disappointed and frustrated with the NJ Transit rail service. I commute everyday to Penn Station and almost everyday there is a delay or cancelled train. I am trying to make a living for my family and coming into work late every day does not help my situation. I am consistently having to pay for ubers home as trains are cancelled or delayed at my transfer. Please fix the situation as every single rider is frustrated with the service as well.

On 12/1/19& 12/3/19 the #66 in hillside n.j. from hillside &boa ave towards newark never showed up! i'm fed the hell up with these disrespectful bud drivers not showing up on time! soo far i've spent $60 on cab fare jus to gt to [censored]ing work on time! when I have an $80 two zone bus card every month! at this point i'm sick of paying extra [censored]ing money that I dont have. bottom line now what's going to be done. this is why I understand on the news why bus drivers get urine thrown at them, bricks thrown at their windows, and then they get slashed across the face. I need an immediate resolution if anything I should be awarded a free bus card for the month of january 2020 I am unsatisfied with new jersey transit at a all time high you guys take take more money but nothing is being done this is unsatisfactory work. you guys have a website for customer service saying that you want to achieve the highest level of customer service that's bs and baloney get it right.! I am waitingfor an email back in response to this I need to know immediately what action is going to be taken I cannot afford another $20 for a cab or I cannot afford to be late and then get fired from my job that I have been on for over 20 years! do something about it now

The driver was driving on Rt. 17 South at a rather fast speed ON THE SHOULDER illegally in very heavy volume traffic. He continued to drive along into the EXIT ONLY lane to the Garden State Plaza and was blocking the drivers, like myself, trying to exit legally in the proper lane. He was obnoxiously boxing me out and not allowing me to get into the proper lane, with my blinker on. He then needed to cut back into the southbound lane to enter back to the proper lane to continue driving south. As he did this, he was blocking other drivers from using the proper exit lane.

707 bus on Paulison and Washington Ave in Clifton, NJ. NJ Transit app is supposedly working in conjunction with GPS tracker on bus. App reported that bus was coming, counting down to 1 minute, then ZERO minutes indicating that bus WAS NO SHOW. At which time, it was too late to catch the 705 going to the Passaic Terminal. I will be filing a complaint with the consumer protection agency as I am a MONTHLY BUS PASS PURCHASER, and have had to walk home more then half the month of October. This is like an epidemic in the cold and inclement weather months. This ALWAYS happens with the afternoon shift. How is NJ Transit charging $59.00/monthly bus pass and NOT have enough drivers for every route? Limited bus service area drivers should not be pulled for busier areas...it leaves the passengers stranded. How is this not a RICO violation?

On October 31, 2019 Halloween evening I was crossing the street on Market Street by Paterson, NJ City Hall. The road was clear of traffic so I proceeded to cross the street. I noticed a NJ Transit bus parked on Market in front of City Hall in Paterson, NJ very close to the intersection (about 20 feet away). It was parked and the lights were off as I crossed the road it suddenly took off with no headlights on and at a speed of about 30 mph. I only noticed it coming towards me because of the noise of the revving engine. I realized it was coming right towards and I was passed the yellow double lines, but right in the path of the fast moving large vehicle. I felt compelled to run to the curb to save my life. I imagined all the children walking the streets on this night that the reckless, enraged driver might have killed.

PLEASE DISCIPLINE THIS DRIVER FOR THE SAKE OF PEDESTRIANS ESPECIALLY THE INNOCENT CHILDREN PLAYFULLY ROAMING THE STREETS LOOKING FOR A GREAT TREAT NOT DEATH! THE TIME THIS HAPPENED WAS 7:12 PM THURSDAY HALLOWEEN EVENING. BUS 7159 ROUTE 155 T.

PLEASE PREVENT A TRAGEDY!

On October 29, 2019, at approomentley 5:18 in the evening, I boarded a Trenton bound 409, bus on Salem Road, Route 130, in Burlington City, NJ. Bus Number 19141, Operator Number 545940. I exited bus at about 5:22. I am a monthly bus pass rider, riding NJT, for twenty-seven years. After boarding, I took the window seat located directly behind the driver. While sitting there I overheard the operator tell a female passenger seated in the front seat oposite of me. He indicated that someone smells like bathroom airfreshner or some type of toilet bowl drops. The passengers repley was that isn't nice to say as she looked over at me. His response was that it was the second time today that someone smelled like this. I new he referring to me because I was wearing body oil and was the closest to him. I moved to the aisle to take note of the drivers information posted above the windsheild. I was highly insulted and embarrassed by his behavior and comments. I hope someone in Management will reprimand this driver for his POOR public sevice behavior.

The bus driver of the 2R (bus no. 6030) which arrived at 7:46 the morning of 10/24/19 was extremely rude and unprofessional. Firstly she had the wrong route number shown on her bus. Her bus showed the number 2 line which travels a different route. I only know this because I heard some ask her what bus this was. As I was getting off the bus to wait foe the real number 2 bus I mentioned to her that her sign had the wrong route number and should be changed. She then angrily said to me " I DON'T HAVE TO CHANGE ANYTHING" After giving her a piece of my mind I then left the bus snapped a picture of the bus number and decided she needs to be reported. I was lucky but a lot of people ended up on the wrong bus because of her awful attitude. If this is an indication of what kind of people work for your company then NJ Transit if failing the community. I certainly don't want my tax dollars going to pay her salary.

I was boarding bus number 43896 line number 34 at 4:48 am I put in my fair 3.00 for a transfer that cost 2.35 the bus driver refused to give me a transfer and was talking to me very rude and nasty telling me that he was not giving me a transfer that I had to pay an additional 1.00 I told the bus driver I was going one zoned why did I have to pay another dollar he kept being ride saying thatt he fair and wouldn't give me a transfer I put the additional dollar and and he still refused saying I had to pay another 35 cents after I already over paid my fair he started saying things to me after I refused to give any more money I am a paying customer and should not be subjected to this kind of rude treatment and disrespect

Bus number #73 pickup at Eisenhower and Dorsa Ave toward Newark. 4:35pm bus . The driver is always late, he turns off the GPS so we cant time him on the app. He also drove by bystanders on tues oct. 15th 4:40 or so right after I got on. Lastly not to mention, HE IS RUDE. The driver dosent even turn his head to look at the bus card, and he constantly jerks the bus, causing people to slide all over the bus when he drives.

This IS EVERYDAY. What are you going to do about it?

I recently moved to the Hudson Valley. I work in NYC. and am in need of public transportation to and from work. I take the NJ Rail portion of the Metro North Train system. I board at the Salisbury Mills Cornwall station. I've noticed a disturbing pattern of trains concerning their departure times in the mornings when it is most important that people arrive to work on time to keep their jobs as well as the economy going strong. More times than I care to mention, but today 10/15/2019 in particular, the pivotal morning train that already only runs once every 45 minutes to an hour, was not just delayed but canceled with no prior notice, explanation or apology. I, as well as all the commuters on the train pay a lot of hard eaned money to take this train. The least it could do is be on time to get us to where we have to go on or near the time we're supposed to be there. Today, not one, but 2 (two) of the early trains were canceled forcing several commuters to cram on one train trying to get to work. With no inclement weather or incidents or technical problems, the train still seems to have problems running on or close to schedule. I shudder to think what service is like when there is snow on the grond. I arrived to work five minutes shy of an hour late. Which is unaccepatable. When the NYC subway system, at $2.75, is more reliable than the metro north which charges almost $20.00 a ride, there is something wrong. I need Metro North to take it's customers and their business a little more seriously and prioritize getting trains not just out on time but also OUT FOR SERVICE with consistency. It also wouldn't hurt if there was at least one more train out per hour early in the morning on weekdays to get people to work on time.

I am complaining about the 18055 NJ Transit bus that should be arriving at 13th and Vine (according to the schedule) at 5:25 pm for more than a week the bus has been arriving to early which causes me to miss my connections. Today is 10/9/2019, yesterday the bus arrived at broad and vine at 5:10. This made me miss my connections because i have to walk to 13th and vine to catch the bus. I am a 60 year old women that cannot walk as fast as a 25 year old. i get off of work at 5:00pm and have to walk from 17th and Spring garden street to 13th and vine street. I can get there within a 15 min span. I should have enough time to catch the 5:25 bus. but this bus driver keeps arriving to early for me to catch my bus. Please can you check into this for me. This lately has been a recurring incident. The bus driver also saw me i waved my hand for her to stop she just kept going right pass me and she knows me i have taken her bus many times. I don't know how far this will go but please some one take this complaint seriously. My name is Christina Bundy - [protected]@ccp.edu

The aforementioned bus was late and as a result I was unable to make it to the express 400 bus at Church Street. She has been late before.

Second, I was getting out of the car which had just been moved to the front of the bus stop as this bus driver arrived and there was more than enough time for her to have let me on. She was speeding by instead of stopping, and so I waved her down. Technically, I should have been standing at the bus stop waiting for the bus to arrive. However, I have only had this problem with one other bus driver. Nevertheless, I will be waiting at the bus stop in the future to deal with this kind of driver.

Third, this bus driver did not give me a ticket and so I could not give you her driver number or the bus number. She had long brown hair, she put the plastic glove on and off between times that she entered information into to the change machine and I have heard her referred to by another passenger as "Ms. Castro." Also, I heard one other bus rider, who was getting off on Ferry Avenue, ask her if she liked her job.

To Whom it may concern,
The following are the events of the unjustified behavior and abusive attack of a N.J. transit driver:

• On Thursday 10/3/19, I arrived at the 78th street bus stop(# 21369) in North Bergen N.J, in Hudson county, on Bergenline ave., the side heading south toward NYC, before 7pm.

• I used my NJ Transit app., on my phone, to see when the next 22 Hoboken bus would be arriving. According to the bus schedule, the 22 bus should have arrived at 7:16pm. The 22 bus never arrived at 7:16pm. Other buses (156, 159, 84, and private buses) continued to arrive.

• I continuously refreshed the bus schedule on my app. On my phone, and every so often the schedule would indicate that the 22 bus was going to arrive in 4 minutes, then 3 minutes, then 5 minutes, etc. but no bus in sight until one began to approach at approximately 7:43pm(approximately 30 minutes late).

• While standing at the bus stop I waved my hand as I always do, singling the bus driver to stop. I noticed that the bus driver looked at me, sped away without stopping.

• I noticed that the light changed to red, and the bus driver had to stop before reaching the next bus stop. I ran toward the next bus stop, in an attempt to catch the bus.

• While approaching the bus, I noticed that his lights were off, yet he turned them on when he opened the bus doors to let passengers enter.

• I entered the bus out of breath and unable to speak. Laughingly, the bus driver asked me why was I so out of breath and running when he could not see me?

• I replied to him that he must have seen me because I was waving for him to stop at the bus stop, and I saw his face as he looked at me when he passed the bus stop.

• I asked him if he was running late because I had been waiting at the stop for over half about half an hour. I told him that his behavior was unacceptable.

• I went to sit down after I showed him my pass, and he proceeded to berate me, yelling at me that if I didn't like his behavior I could get off the bus. He asked me if I wanted him to get a cop to get me off the bus. I told him to please go ahead and call a cop because I wanted to report his abusive behavior.

• My husband called me on my cellphone and I could barely hear him because the bus driver would not stop yelling at me. I asked him to stop and just drive because I could not hear anything.

• After my brief phone conversation, I got up and asked the driver for his identification number and name. He pointed to the bus number at the top front of the bus (#6026).

• I also asked him for his name, and informed him that I would be reporting him for his unprofessional behavior. He mockingly said to me "You want my name? " I said yes. He said "My name is my name". Then he proceeded to laugh mockingly mind repeating the same line over and over again. He also began to say things to me in a foreign language I could not understand.

• I said to him fine, "So can I take a picture of you instead?". He laughed and said go ahead, and he put a big grin on his face. I snapped and tried snapping another, and he said laughing, "No stop, I changed my mind". I said to him, so can I have your name and I.D.# instead. He yelled no.

• He began yelling at me calling me a racist. Repeating the word over and over again, even purposely pronouncing it as "Raisin".

• I was shocked. I asked him, "How am I a racist?", "How am I a racist by not allowing you to be disrespectful to passengers?" I also informed him that I was Hispanic, and didn't care about any race issue.

• As I proceeded to sit down, he continued yelling at me(what seemed to be vulgarities) in his native language loudly. I asked him why he insisted on yelling at me in a language I could not understand. I informed him that I also spoke another language, Spanish, yet I gave him the respect of addressing him in English, a language we both had in common, and could understand.

• He yelled that he could speak to me in any language he pleased, and continued to call me a racist, and mockingly pronouncing it "Raisin".

• I told him that that I am as Puerto Rican.

• He stopped the bus, came out of his seat, came up to me as I was sitting down, came up to my face, proceeded to yell at me and point his finger at my face. (Video proof) I kept backing away in my seat and told him to keep his finger/hands away from me. He continued in his native language yelling and pointing at me.

• He maintained a threatening stance by standing over me, yelling, and continuing to point his finger in my face .After a while, he went back to his seat. I was so shocked at his aggression and disrespect.

• A passenger called my attention and informed me that he had the entire incident of the bus driver on video. He said he would gladly give it to me.

• I got the impression that the bus driver realized that there was proof of his behavior, so he drove the bus for the remainder of the trip without saying a word.

• While in Union City past 43rd St. on Bergenline ave., I noticed a police officer standing near the corner in front of a store. I asked the driver to open the door since he had stopped for the red light because I wanted assistance from the police officer. I pointed toward the officer; the driver refused to open the door. I tried tapping on the door to get the officer's attention, with no success. I asked the driver again to open the door and he refused.

• When the light turned green, the driver continued down Bergenline ave. He was speeding. At one point he was unable to yield successfully, he hit the brakes, and almost crashed into a passing car. Passengers were anger, fearful, some screamed. Comments were made as to what a horrible driver he was.

• When we finally reached my stop (33rd street), the bus driver did not say anything else, but I was horrified/shaken by his attack.

I have been utilizing N.Y and N.J. transit all my life and have never had such a horrific experience. Most of the drivers are very nice and professional. I am shocked that such an individual has been allowed to have such a sense of entitlement to abuse the public in such an abusive manner.
This individual needs to be appropriately reprimanded, sent to some anger management workshop, and any other appropriate interventions or sanctions should be imposed. In addition, I believe that a formal apology from the bus driver would be appropriate. He put the lives of his passengers and others in serious danger.

I would like an update on what steps the NJ transit is taking in regards to this egregious incident and the abusive behavior of this bus driver.

I will provide the video and picture of the bus driver.
Please be advised I am seeking legal counsel.

Thank you for your attention.

Sincerely,
Dr. Joanne Medina
[protected]@aol.com
[protected]

How dare customers still have to pay full price EVERY WEEKEND when we sit on the tracks EVERY WEEKEND for 15 to 20 minutes. It is not right to even collect a ticket with this type of service. I understand that track work needs to be done but with this type of delay every weekend ticket price should absolutely be reduced. Having to be late every weekend for work or other places you need to be on weekend is a major inconvenience!

10/3/19 I was on the 6:53 train today from Hamilton to Penn Station, NYC. In the middle of the ride, the conductor said we were stopping at local stops. Even though we were already down two cars. Made no sense. Then we continued to make local stops even after we were completely full. You actually put lives in danger. Especially after you exceeded the capacity.

I am so fed up with the "we apologize" BS. Yesterday you canceled the 4:40 train. No alert.

NJ Transit continues to show incompetence as a transportation operator. The sound systems don't work on trains. And they never communicate when they have an issue on the train. We stop; but no one knows why.

No one cares. I wish the service was outsourced to a company who can provide services. Maybe start paying your staff so you stop canceling trains!