Nokia
Reviews and Complaints

I bought the subject device from Abu Dhabi on 14/07/2010
The IMEI: [protected])
I used for two days only as I was traveling in my vacation but I discovered that the mobile phone is not working well. It always hangs after few hours of use and the battery get empty within a short time, within hours only.
The moment I'm back on 30 July, I went to your Nokia Care center in Abu Dhabi and handed over the device to check the status.
Since then and up till now the same story repeated again and again, they take the device from me, after few days they call me back telling that the device have been repaired and ready to pick up. But I discover that it's not working well and the same problem again and again. Now for more than a month I handed over the set (5) times but in vain.

I requested to change the device but nothing been done.

What is the solution? I have copy of all service receipts and complains #

my email is. [protected]@eim.ae

Regards,

During shopping in a mall my mobile theft from my pocket

i last my mobil

At about 05h51 on 04 september 2010 I received an sms ssaying:
"congratulations! Your no. Was among the lucky winners on the nokia yearly promotion. You won, r250, 000. Ticket no. 0166p. Call your claim agent mr maurice anderson on [protected]. For your cash prize immediately from 08 am to 60 pm. "

This sms was sent from a cellular number [protected]. Both these numbers are active. What alerted me to a possibility of ascam is that:
1. I do not use a nokia cellular phone;
2. I have not entered an lottery competitions; and
3. The sms contains numerous grammatical, spelling and poor writing skills errors.

In south africa we have a rica legislation that requires all cellular phone numbers to be registered. Can then these cellular phone numbers not be traced to their registered owners to prosecute these fraudsters. Secondly, to establish as well how do they get access to the contact details of recipients of these devious sms.

i recieved e.mail and also a phone call as follows:
i sent to them someinfo about me, i called them, one guy answered me
--------------------------------------------------------------------------------

NOKIA MOBILE SWEEPSTAKES PROMO.
Barley House, Har-Road
Sutton, Greater London
SM1 4te,
LONDON. UNITED KINGDOM.
COMPANY NO.[protected]

NOKIA CLAIM FORM
________________________

Good to hear from you regarding the NOKIA MOBILE PROMO. This is the Nokia Cash Department assigned to winners from this Region of the Ongoing Mobile Sweepstakes.

In line with the commemorating event with NOKIA UK marking their 142nd anniversary they rolled out over ?46, 000.000.00 (Forty Six Million Great Britain Pounds) for their 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in London, Britain.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize you are required to fill and send the Claim form below.

Section A
**Personal
Prefix (Mr.., Mrs., Ms., Dr., etc.):

First name:

Middle name:

Last name:

Date of birth (yyyy-mm-dd):

Gender: Male Female
Occupation

Address:

City/State/Province:

Country:

Section B
**Winning Information
Winning mobile number

Network Name

Amount won (in figure)

Amount won (in words)

Section C
**Internet
Contact email address(s) 1.
2.
Internet connection Home Work Public

We wish on behalf of all members and staff of NOKIA congratulate you on your win and wish you the best of luck as you spend your good fortune..

Thank you for being part of our commemorative 142nd Anniversary Draws.

Assistant General Counsel's Office
Nokia Corporation

Help Desk: +[protected]

Copyright 2010 Nokia.com. All rights reserved

...
...
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I have submitted a nokia 5320 cell phone on running condition on 13/08/10 job sheet no [protected]/100813/33 to ncc at syscomp infotech pvt ltd, 32/2 barasat road, near 15 no rail gate, barrackpore, kolkata-700122 complaining that frequently music is on automatically and speaker sound is too low to hear. On 17/08/10 the ncc returned the set charging rs 1500 / - telling they have changed ui and software done. But I noticed the software version and date of install was older as previous also the speaker sound was as previous. Then I challenged them. They took the set to do the software again. This time they damaged the set to dead. Then they said that the set will be sent to factory and it will take 10-12 days to repair. Then they took it for repeat job the same day (I, e 17/08/10). And the then job sheet number was [protected]/100817/50. Today (28/08/10 at 10:00 pm) I checked job status at www.Namscareonline.com, noticed that the set is unrepaired. If it is not possible for them to repair then please return my set as running condition as previous and also return my charges incurred. Atanu roy

Sir,
I ramkrushna nandanwar, sde, bsnl, nagpur before I should lodge complaint against nokia care I should tell u that nokia care is trying to fraud people unnecessary I have lodged complaint against milaps electronics, nagpur also before but unsatisfactory response was given. Now I want to lodge complaint against the following nokia care.
Anurag marketing
Mazenin floor, fawara chowk,
C. A. Road, nagpur
Mob. No: [protected] ph no. 2721684, 3211684
Email: [protected]@nokiacareindia.com

The above address is of the shop which is trying to fool us. My imei no. Is [protected], , job sheet no. [protected]/100805/6, I submitted my mobile to care at 5/8/10 they said display had to be changed so they changed the display again after 2 days that same problem occured again they suggested that the display had to be changed and after completing formalities the bill was paid again the problem occurred in my cell and I went again to the above address they said ic has to be changed and now today when I went to the shop I noticed that out of the four screws of my n96 slider one screw was broken ie. Its base was broken. When I asked how? They said that it was broken already whichwas a damn lie. Then I said when I gave this mobile twice before that time it was not broken and how now? They were not ready to accept their mistake and said that to change the slider and I have to pay rs.850. Sir from the day I had purchase mobile I am fed up of such problems. They just try to fool customers they try to put on unnecessary charges one by one and why should we pay the money for their mistake till now I spent 5420rs. For my cell problem.
Firstly the distributer mr. Durgadas, mob no.[protected], shivasagar, assamfrauded me I purchased this mobile from assam on 09/01/08 and handed such type of handset to me the time I purchased this mobile the software prblm occured within 24 hrs so to tackle the problem he kept my handset till one month and gave me bill after 3 months that to the name of the another shop the name of the shop is:

Mamta fashions, j. P. Agarwalla path, sivasagar - 785640 (Assam) ph.223283, [protected]
And now these nokia care also are trying to betray me. And they are not ready to listen and taking my problem lightly sir I handle minimum 20000 mobile connection in bsnl I never thought that nokia care will give such unsatisfactory, poor and ill services to consumers. If necessary action is not taken early I have to move to consumer court and have to organize a press conference against nokia company.
My contact no:[protected]
Copy to:mr. Trivedi, hitvada chief editor, nagpur
Mob no.[protected]
Mr. Rahul pandey, hitvada chief reporter, nagpur
Phno.[protected], [protected]

I purchased new nokia 5233 white color before a month but it is getting so hang from the 5th day of purchase. I go to nokia care in nagpur they said that its problem of software they reinstall the software but still it is geting hanged. During the call duration it gets hang.
Please tell me what to do ? I am in problem as my most of work is on moblie.

I have seen that in many nokia models thier is hang problem.

Vikrant bende
Nagpur (Maharastra)
India.

On 11th of august 2010 i took my moblie to fonz unlimited due to the problem in browser and bluetooth .they call me after 2 hours and when i went there on their call then they returned my mobile unrepaired and when i asked them that this mobile is still not working then they asked me to come on 12th aug and when i went there on 12th aug they told as that they are not able to repair my set and they will send this to headoffice and they call me on 2nd september 2010.i don't think that your office contain any trained technicians (as before also my another set of nokia took 1 month to repair that too two times in the same office i am completely unsatisfied with your service provider).

Here i am a user of nokia mobiles. I have been facing some problems with nokia product and they haven't provided any proper way or procedure to complain regarding their products. The main problem i am facing is unavailability of software of "nokia 5130 xpressmusic" in whole pakistan. I bought this mobile on 15th of may 2017 for rs. 9800. I am willing to pay any extre charges to get its software but it is not available. It is frustrating me. My mobile has no worth now. You have wasted my money. If you cant provide customers with such specific softwares then you should not launch these kind of products and waste people money. Its a humbly request to you that please take some action, tell me any solution or provide me that software. Nokia is best company in my opinion but now it has tensed me alot so my opinion regarding your services is changing. Kindly take some action. Thanks!

Mobile lost

My name - adyasha pattanayak
Adress - plot. no-4c/1429, cda
sector-9, cuttack-753014
orissa
Model no-nokia 2690, w. silver
Imei. no - [protected]
manufacture - jul, 2017

Mobile lost on - 07/08/2017

I need my cell because all my job offers used to be informed to me through this no. so I want it back. and for dis I need your help. so please help me out. if not then please block my cell phone to prevent miss use of it. but I hope with nokia care help I can get it back.

Request for kindly replace this model I m little disappointed

Please help

Mam,
sorry! the handset model cannot be changed.
regards,
nokia care.

M: jasmine sawhney [mailto:[protected]@hdfc.com]
Sent: wednesday, august 11, 2010 11:10 am
To: panna_aia. [protected]@nokiacareind
Subject: re: query for job sheet no. [protected]/100804/20

Dear mam/sir

Thanks for your revert, but I just want to confirm either I can change this model with some other handset as I m highly disappointed with this handset since it was a newly launched model, I doubt it may create problem again.

Please confirm...

Thanks & regards
Jasmine

From: "panna_aia. [protected]@nokiacareind"
To: "'jasmine sawhney'"
Date: 08/11/2010 09:44 am
Subject: re: query for job sheet no. [protected]/100804/20

Dear nokia customer,
the status of your handset is awaiting swap. a swap handset will be issued to you very soon. thanks for your kind cooperation and support.
regards,
nokia care centre.
ambala cantt.

From: jasmine sawhney [mailto:[protected]@hdfc.com]
Sent: tuesday, august 10, 2010 1:54 pm
To: [protected]@nokiacareindia.com
Subject: fw: query for job sheet no. [protected]/100804/20
Please reply urgent...

— forwarded by jasmine sawhney/hlsil/chandigarh/hdfc on 08/10/2010 01:53 pm — -
From: jasmine sawhney/hlsil/chandigarh/hdfc
To: [protected]@nokiacareindia.com
Date: 08/09/2010 05:49 pm
Subject: query for job sheet no. [protected]/100804/20

Dear sir/mam

I had purchased nokia 3710 fold on 1st july'10 but it created problem as all dialed, received & missed calls are not getting deleted and showing invalid selection on screen also many of my contacts saved in mobile phone got deleted itself. I had registered my complaint at ambala nokia care

Please confirm the status of job sheet no. [protected]/100804/20 (esn / imei no. [protected])

As I checked up the status online it showed job closed. I had submitted my handset to your nokia care branch, sadar bazar ambala cantt on 4th aug '10
Yet I havn't received any revert in concern to that.

I m almost handicap without my handset, as your branch executive had issued me the standby handset and it is almost for a blind person its key pad is totally clear not even a single alphabet can be viewed on that and another the screen is damaged n when I asked to exchange they replied, all standby sets are alike.

So please consider and revert. need instant help

Thanks & regards
Jasmine

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Disclaimer :the information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee (s). if you have erroneously received this message, please immediately delete it and notify the sender. also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. the organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. the contents of this message may not necessarily represent the views or policies of housing development finance corporation limited.

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Comlaint regarding cell phone (Model 6700 classic) having job shhet no [protected] / 100724 / 14

I had purchased mobile phone (6700 classic. Imei no [protected] in november 2009. The problem occured in cell phone (Balnk display, restarts / rebootin as mentioned in jobsheet reffered above. I had loddged complaints in nokia care centre (Service centre name a. A. Electronics 106b - sun rize plaza, upstairs bake well two times 1. E 24 / 07 / 2010 & 10 / 08 / 2010. The problem is still lying pending. I request to look in to matter seriously. Solve the problem

I dinesh nagar r/o a-328 gokal puri delhi-94. I purchased nokia 5233 mobile on 8th july-2010 at ujjawqal associates c-4/165 yamuna vihar delhi-53. its whole body is loose. it create voice problem. I went to ujjawal associates on 9th july 2010. the owner sent me at nokia care centre at dilshad garden. he sent me again at ujjawal associates after talking on phone no - [protected]. then I reached at ujjawal associates on 12th july 2010. he called me next day. next day he again sent me nokia care centre at dilshad garden. at nokia centre they did not give me any response. iam facing much problem to this phonefrom that day when I bought this phone. I worked out of delhi. I can not leave my job daily.

Received this email is it genuien?

Ticket no: [protected]
Ref: nkn/uk 110241/01
Winners name: marion patricia taylor-cotter
Raffle draw winning email:[protected]@yahoo.com
Date: 27thjuly2010

Attn: marion patricia taylor-cotter

We hereby inform you that we have processed your payment and your cheque is ready for disbursement, along with:

(1). winning certificate from nokia n'series promotions.
(2). clear source of funds certificates (c. s. f. c. ) ;
(3). certificates of origin of funds (c. o. f. ).
(4). affidavit of claim.

Your winnings is not in cash form but in bank cheque, this advice complies with the anti-fraud section 2, sub section (iv) of the procedural manual of the funds disbursement agreement existing between courier services and the british government under a close monitoring of the bank of england.

We have then forwarded your winning cheque to the handling courier company of the delivery of your winning package. it will be delivered to you at your designated address as provided by you in your country after you must have contacted them. you are to proceed to your bank to cash it once you receive it.

The process for claiming your winnings has been made very simple so that by the end of one week at most, you are assured of having received your cash prize of the sum of 1, 000, 000.00 gbp (one million great british pounds) and all the legal documents backing your winnings.in the light of the above mentioned, you are to contact the the agency that will be handling the transfer of your winning to you with the contact informations below:

Online result
Foreign services manager, barclays bank london
Barclays bank london
Tel: +[protected]
Fax: +[protected]
E-mail:[protected]@aol.com
E-mail:[protected]@yahoo.co. uk
************************************

Note:that you are to provide the nokia winners agency that will be handling the delivery of your winning with the required details below to officially identify you:

1:full names:
2:adress:
3:tel:
4:country:
5:company:
6: a copy of your id card or driving license

Congratulations from the staff and management of the nokia n' series promotion.

Yours faithfully,
mr. james keegan
Fiduciary claims agents, nokia n' series promotion

Dear Concern,

My Hand set was stolen on 29-July-2010 from bathinda (Punjab) . The hand set Model No. is :- NOKIA N – 91 – 6 & IMEI No. is :-[protected]. That time i was using the Mobile No. [protected]. I made the last call on this Mobile No.[protected] at 02:10 pm (approxmately) on 29-July-2010. My alternate Mobile No. is :- [protected].
So, plz do the needful .

Your Sincerely,
Harinder Bedi
M +[protected]
bedi.[protected]@gmail.com

I would like to file a formal complaint against Ambassador Appliances Vmall Greenhills for refusal to refund money for a defective unit of cellphone nokia e66. The unit was bought yesterday for a birthday gift, and we had the agreement that I could exchange it for a nokia e71 should the receiver prefer that model instead.

When the recipient received the gift last night, we noticed it was slow to start up and kept "hanging" (not responding). When it succeeded to start up, we checked the features and functions. We then also found out the camera of the e66 was defective as black lines kept appearing on the screen. I immediately informed ambassador through text of the defects and that I will return it the next day.

Upon going to ambassador today they inspected the unit and confirmed it was slow to start up, however they were able to make the black lines disappear. When they gave it back to me, I inspected it, and saw the black lines returned. At that point, it was clear the problem was recurring and the solution was temporary, the nokia e66 was really defective. I told them I will just exchange it for the e71 and add money for it.

However they suddenly changed the price of the e71 to a higher price from the one they gave me previously and insisted that was the price they gave. Only when I got angry, did they concede and admit they did indeed give me a lower price yesterday. Seeing as we weren't going anywhere with the conversation as she kept changing what she was saying, I just requested for a refund to end the tiresome conversation.

They refused to give me a refund and told me their boss will just call me. I told her to please just refund the money as it was pointless to discuss anything anymore as they kept changing their policies and conditions to suit themselves.

Their apparent lack of integrity made it a waste of my time. I just wanted to have my money refunded at that point. I truly made a mistake to believe they have good business practice and after sales service. To think I was willing to pay more for the nokia e66 from Ambassador as I thought being a more established store, after sales service would be better. What a terrible mistake that was! Their after sales service is worse than at the tiangge stalls. Even the people there surely aren't as uneducated, offensive and shocking as Mr. Lim when addressing issues such as these.

Mr. Lim reached me on my mobile and shouted at me and arrogantly told me he will not refund the money nor give me the satisfaction of buying the unit from someone at a cheaper price and I should just sue him because he doesn't care. He kept saying "so what?" which made me wonder what his purpose in calling me is.

He launched a tirade and accused me of dropping the phone and causing its defects. At this point I realized how unethical he was and he called to intimidate me. It was clear he was willing to say anything just so he will not refund my money.The unit has no scratches and dents that should have appear if indeed it was dropped. Furthermore it was already inspected by their staff earlier today when I brought it in for exchange and they can attest it was in the same condition I got it yesterday.

You can say I was truly shocked at the unbecoming behavior of Mr. Lim. I expected more from him and not the callous, brute behavior he exhibited as I gave him utmost respect, as I give all elders, as imbibed to me by my parents.

I truly feel disgust for his bad character and going about this in such bad taste. I pity him that he will resort to lying and stoop and lower himself just to cheat someone from a few more pesos. A company's name is so important, especially for a retail store like his where your name should be worth its weight in gold. Going back on your word to earn a few more bucks and deceiving people is totally not worth it for the price of a stinking name and a rotting soul.

The following problems are mentioned in the job sheet

1. Poor battery backup.
2. Speaker problem.
3. Instrument gets hot.

I presented the instument on for repair(warranty period) but even afer 3 weeks they have not repaired the peice or given areplacement. When I call them they reply its not repairable and I will get a replacement call me next week to check the status, its happening from past three weeks and I get the same reply call me tomorow/next week.

I have visited Nokia care several time but there is no proper response, they ask me to call and check. Its really frustrating when they say they are out of stock when they have put up 100s of Nokia 6300 for sale in their Nokia outlets.

They say nokia connect people but they cant even connect my phone properly how will they connect millions.

Hi there! my name is marina. I received sms on my mob phone as being the winner of 315, 000 pounds, thoruogh nokia promo in the u. k. the number the sms came from was+[protected] and that I am to contact them on this number+[protected] or email to [protected]@london.com. please tell me is this a scam. they wanted my personal info and sent me a verification form. they said it would cost me 790 pounds if ii am the verified winner to deliver the winning cheque to me. we need to be protected a bit more from these scams. pls look into it for me. thanks marina

I have received a sms on 23 july, 2010 as my mobile no has won 100, 000 pounds as in nokia ongoing uk promo.
So please verify it as it real or fake. they have told to contact to the emil address which is [protected]@live.co. uk (nokia uk) and the tel number. +[protected]
my email address is chocolatebaby.[protected]@gmail.com