Nokia
Reviews and Complaints

I received an e-mail containing:
ATTN: Winner,

I am Dr Mason Graham your claims officer, I wish to Congratulate you, you are a lucky person to have won this lottery.

This is a promotional draw which officially launches the new system. With funds accrued exclusively from previous draws, payouts to all winners are guaranteed and will be transferred in record time..

This correspondence officially confirms that we are in receipt of instructions relating to the payment of your lottery winnings Please complete the form below with correct information and email back to us with a return email .

THE FOLLOWING INFORMATION SHOULD BE SUPPLIED COMPREHENSIVELY BY THE BENEFICIARY OF THE STATED FUND, FOR VERIFICATION BEFORE TRANSFER.

1.FULL NAMES OF BENEFICIARY:
2.RESIDENTIAL ADDRESS:
3.DATE AND PLACE OF BIRTH:
4.PHONE/FAX NUMBERS:
5.NAME AND ADDRESS OF NEXT OF KIN:
6.SEX:
7.OCCUPATION:
8.MARITAL STATUS:
9.NATIONALITY:

10.TICKET NUMBER AND SERIAL NUMBER:
11. AMOUNT WON:
The options to receive your winnings are:

1. CASH PICK UP: You can come down in person to collect your funds here in the UK (CASH). You will be required to present a valid International Passport as proof of Identification amongst other documentation which will be required if you choose this option.

2. CASHIERS CHEQUE: This is In consonance with our policy in this regard, be advised that if you option for the cashiers cheque, you are to notify this office that we may give you the modalities to deliver your winning cheque to your place of residence.
OPTION: Whereby a Courier Delivery Service Worldwide is going to deliver your winning cheque to you containing your winning amount and also the Five(5) units of the Brand New Nokia N Series Model Mobile Phones.

You are also required to state your Delivery Option, you would prefer.

DECLARATION:
I...HEREBY DECLARE THAT THE ABOVE DATA ARE TRUE. IN CASE OF ANY UNFORSEEN CIRCUMSTANCE, MY NEXT OF KIN HAS THE RIGHT TO CLAIM MY TOTAL WINNINGS.(SUPER STANDARD AGENT) SHALL ACT AS MY AGENT IN FACILITATING THE TRANSFER OF THE TOTAL FUND TO ME.
DATE--------

Yours Faithfully, Dr Dr. Mason Graham.
Phone Number :+[protected]
Fiduciary Agent for NOKIA 2009 ONGOING PROMOTION
Sweepstakes International Program

Dr Mason Graham

Is this mail true or a lie?
They want me to pay some money for delivery.
Are there any lotterys by Nokia?
What should i do?

Sir,
I am mary edison from kuwait, I am selected the winner of $210000 nokia 145 anniversary draw. They send this message through my e-mail. If it is true then why should they asking me for the courier charges. I want to know that this is a fake message or what? My email id www.Mary9996969@yahoo.com. Waiting for ur replay.

Congratulations! you've won 500 thousand rands in the nokia promo. to claim email [protected]@live.com. telephone number [protected] and the sms number is [protected]. got an email asking for details. later got a call telling me that an affidavit was given in at the johannesburg high court and that i must pay r2200 to claim the price. after that i've send a email to them saying that i did not have r2200 but they can deduct it from my winnings. this was on 17 febraury 2010 @ 15:41.
Today 19 february 2010 @ 07:18 i got another sms saying again congratulations your cell phone number won 500 thousands pounds in the nokia promo. claim code nkukp. send email to [protected]@nokiaonline-finland.org. this came from an sms-web.

Hope you can help with this.

Regards

Phoebe

I received hp message then I sent email to confirm. Here are the reply.

Congratulations, we the staffs of nokia congratulate you as one of our lucky winners.

Good to hear from you regarding the nokia mobile promo. My names are mr terry stephen I am the nokia cash officer assigned to winners on the mobile sweepstake.

In line with the commemorating event marking our 42nd anniversary we rolled out over & pound;16, 000.000.00 (Sixtheen million great britain pounds) for our 42nd anniversary draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from australia, new zealand, north america, south america, europe, asia and africa as part of international promotions program, which is conducted annually in britain, london.

This promo is approved by the british gaming board and also licensed by the international association of gaming regulators (Iagr). This promo is the 1st of its kind and we intend to sensitize the public.

This promo is a bid to increase our market share in the fast growing mobile telecommunication industry. Nokia have a teeming population of customers spread all over the world, and the promo is targeted at promoting our brand, and creating awareness amongst none customers.

Your mobile number have won you the sum of & pound;1, 000, 000.00 gbp (One million pounds) and all information concerning the facilitation of your claims will commence as soon as you ticked and submit the mean of collecting your winning cheque via our affliated courier companie.

Note: your mobile number tagged to your winning verification number falls under the mobile network category in london.

Verification no: cn-[protected]

All processes regarding the delivery of your cheque through your selected courier service will be carried out at your payment center.

Mode of delivering

1. You are require to choose an option in the below on how you are to receive your winning cheque.

Delivery option. (Pick one of the option below)...

Package contents: cheque, winning certificate and security documents.

Delivery time :... (time of recipient's availability).

Option: 1

Ics express delivery (24 hours)
Mailing & pound;200.00

Insurance & pound;210.00

Vat (5%) & pound;90.34

Total & pound;500.00 $760.34usd

Option: 2

Ics premium service (2 working days)
Mailing & pound;190.00

Insurance & pound;160.00

Vat (5%) & pound;70.95

Total & pound;420.00 $640.95 usd

Option: 3

Ics regular service (3 working days)
Mailing & pound;170.00

Insurance & pound;150.00

Vat (5%) & pound;50.00

Total & pound;370.00 $560.12 usd

Any option ticked by beneficiary, the beneficiary is compel to pay the require fee to the courier company before delivery. Reconfirm your full name, address, country and most important your phone number.

Rules and regulations

1. Winners are required to send a copy of either their driverʼs license or international passport for identification purposes.

2. Winners must know that the money won is very huge and as such should try as much as possible to keep their wins strictly confidential until the said funds has been received. This is to avoid impersonation or double claims which we have experienced in previous draws.

Once again on behalf of members of staff, we say congratulations as you spend your great fortune.

I wish on behalf of all members and staff of nokia uk congratulate you on your won prize and wish you the best of luck as you spend your good fortune

Thank you for being part of our commemorative 42nd anniversary draws.

Yours faithfully,
Mr terry stephen
Tel:+[protected]
Fax:+[protected]

Myself ajay sharma now I am very much disturbed & frustrated with your service.In dec. 2009 I purchased a nokia 7210 mobile set from meerut cost rs. 4700 / - and from first day I faced the battery backup problem normaly in this set battery backup should be 36 hours but in my set only 12 or 13 hours not only this battery should be charged in one & half hour but in my set it charged in 3 hours when I went to nokia care centre situted in meerut they told me that you left it to us we send it to company for checking otherwise we will replace it with in 15 days. After 15 days I went to nokia care centre they returned my nokia 7210 mobile set but there is no improvement battery backup is same & a another problem is there now the mobile set is dead. Its not working. Now tell me what should I do ? I am a working in army & now my posting is in lens down. I don't have so much time to spend thsi kind of work. I am using nokia's mobile set last 5 or 6 year then why this is happening ? I am facing many problem without my mobile.In nokia care centre no one giving me any satisfactary answer. I want your kind co-operate.
Please solve my issue as soon as possible otherwise give my full payment back.
Regards
Ajay sharma
[protected]

Hello,
I have received a SMS from +[protected] stating your cell number has won 610000 pounds in the NOKIA Promo in UK, for claims call + [protected] and email; [protected]@live.com

Is this for real or a scam?

If it is fake please take action

Kindly contact me back on my e-mail: [protected]@walla.com

I have received sms, congratulations... your mobile number has won 350, 000 pounds in theongoing uk nokia promo...
Sir I want to know it is correct or not ? baloushi

(registration 0201gfrm-7).
>> amount won: & pound;1, 000, 000.00 pounds
>> order number: snt/[protected]
>>
>> arrival of special delivery diplomat with your consignment
>>
>> dear winner,
>>
>> having considered all possible measures to convey your cash prize with
>> nokia n97, we resolve to use a special delivery courier company under
>> diplomatic umbrella. we have made all necessary arrangement to convey
>> your
>> winning prize direct to your doorstep. your name, phone number and
>> address
>> has been received. let it be known to you that all taxes has been paid by
>> nokia promotion department, therefore, you will only be required to pay
>> for
>> the clearing charges which is unknwon to me for now for the clearing of
>> your
>> consignment from the custom duties in india and any local v. a. t that may
>> arise in india before he proceed to your house.
>>
>>
>> the diplomat will personally present to you all the relevant documents to
>> guide you against any india government queries. you are advice to make
>> the
>> required charge available to the diplomat in india immediately he
>> instructs
>> you to do so, before you receive your prize of (£1, 000, 000.00 pounds) and
>> your nokia n97 from the nokia promotion to enable him clear your prize
>> from
>> the custom. please you must keep secret of your winning until it arrives
>> your door step for security reasons.
>>
>> the delivery of your prize is currently on the way as it is passing
>> through
>> the british security screening. we realize recently that such procedures
>> have been adopted on your consignment leaving uk for asia.
>>
>> diplomat jeff luwis will arrives india on the 1st of february 2010.
>> send your full details to diplomat jeff luwis
>>
>> diplomat jeff luwis contact information:
>> ===========================
>> name: diplomat jeff luwis
>> email id: diplomat_jeff. [protected]@hotmail.com
>> ===========================
>>
>> name... prasanth
>> mobile number.. .[protected]..
>> address... pl22 vijaya aprtment, ponninagar, mathanathapuram, pour
>> sex... male
>> age.. .30...
>> occupation private job
>> email id... fly. [protected]@gmail.com
>>
>> due to the urgency needed in this delivery we are informing you that
>> diplomat jeff luwis, special chief diplomat will be leaving for india to
>> make delivery of your cash award prize and nokia n97 through british
>> airways.
>>
>> departure time febuary 15th 2010 4:50:00 pm
>> arrival time february 16th 2010 8.30am
>>
>> please ensure that you co-operate with him and follow his instructions
>> and
>> directives to avoid any delay in handling over your cash award prize to
>> you
>> as he has very limited time to spend in india. please make available to
>> him
>> the clearing charges immediately he call and provide you with the account
>> details of the custom duties for you to deposit the clearance charges for
>> the clearance of your consignment.
>>
>> he will call you immediately he arrives india and will instruct you on
>> how
>> to pay the clearance charges available to enable him clear your
>> consignment
>> from the custom and proceed to your address to make 100% safe delivery to
>> you after your payment is been confirmed and receipted by the india
>> customs.
>>
>> you are to keep us updated with your readiness in receiving the special
>> diplomat along with your award cash prize and nokia n97.
>>
>> upon your agreement to this mail above, please keep us informed.
>> we await your reply to this mail.
>>
>> yours sincerely,
>> esq barry smith
>>

Blank screen very often appears on my Nokia N95 1GB since it was under guarantee with Rawat Sales Agent. The phone also emits heat when the screen is blank. Several times brought to Rawat for repair without any satisfaction until guarantee expires. Lately I brought to another company who said that the flexi-cable must be changed which I did and paid nearly about USD28/-. After three or four days, same problem. After switch-on, it is again o.k. This problem is infact intermittent. And I am fed up with such problem.

My name is Raffick Khodabux of 107 Sir A.R.Mohamed Street, Port-Louis, Mauritius. Tel. [protected] - E-mail: [protected]@intnet.mu

i recieve a message today in my celular phone like this: Congratulation, your cell phone has won 500000 pounds in the ongoing Nokia Uk prom For claims Email:Coordinator.nokiaprom.[protected]@live.com or call in +[protected]. i want to know if this is true...

On the 9th February 2010, at 930pm I went to the Nokia Service Centre located in One Utama (New Wing) to get my handphone repaired. There was the running number machine, so after taking my number I was waiting for my turn to be served.

There was only 3 customers there at the point of time and to my disappointment, the customer service executive (RICKY YOO JEY VEN) in charge, not only had showed me the "counter is closed" sign, he had served the person who came 10mins after me.

What the point of nokia service centre placing a running number machine for us to take, if you don, t get your employees to check the tickets? I questioned why didn't he go after running number which he has rudely told me to wait..
I find this irritating and ignorant on the part of customer service.

Not only he was rude, he didn't even appologize for the mistake he did even after fellow executive told him to. Its ridiculous how such CUSTOMER Service Executive are trained!

I hope Nokia Service Centre in One Utama will look into this matter to ensure such event won't occur again to another customer as this could tarnish the good name of Nokia Service Centre.

Thank You.

-Shereena-
[protected]@yahoo.co.uk

my phone is not geting start
i was updating my phone, while updating it disconnected and my phone got switch of ...
i also spend 2500 Rs. for repair it but service center has said that it is manufacturing problem.

My Nokia N95 8GB cellphone went dead set few months ago. I tried changing the batteries (original one) but the battery were also damage. I sent the cellphone to the Axiom Service Center here in Al Ahsa, Saudi Arabia but the told me there was nothing wrong with the unit, just change the battery. I paid the the handling fee without having it repaired. I did change the battery again with the original one but still the same problem occurs.. I don't know anyone who can diagnose the real problem of my cellphone. I did spent a lot of money already just to have it fixed.. I am addressing this to the expert in Nokia Corporation. I can be reached at the email address.. [protected]@ngha.med.sa or [protected]@yahoo.com

This morning i received a text from uk number +[protected] saying: " congratulations your mobile has won 250, 000.00 in this year nokia uk xmas mobile promo. to claim e-mail your name and add to [protected]@live.com"

I have lookeed at other forums, including yours and some say it is a hoax. my search for help brought up your site where someone last year had a similar thing to be told by you that it was no hoax.

Could you please let me kow, if you can, if mine is a hoax or not.

Many thanks

Hayley

sir this is prashanth, i am a student. I lost my mobile last night. will you please get me out of this problem. My details are as follows-
Name:Bopparathi prashanth
Address: H.No-[protected],
kashibugga,
warangal-506002
Phone Model: Nokia super nova 7210, black panel
Make: NOKIA
Last used number: [protected], [protected]
e mail for communication:
prashanth.[protected]@gmail.com
missed date:05-02-2010, inbetween 6:30 to 7:00 pm
IMEI no:[protected]
contact no:[protected]

I Got a message from Nokia promo and they said that i have won a sum of 165, 000 Pounds and i would realy love to know how i collect the money that you have said that we have won if you like you can email me at ( [protected]@rocketmail.com ) and if you like i can give you my mastercard details to put the funds into no funds can be taken out of this account you can only put moneys into if you are for real about me winning the 165, 000 if it is real can you please either ring me or send me an email about the winnings my phone numbers are as follows {[protected]}{[protected]} please could you please let me know either way thanks and as soon as it is confirmed that i have won the 165, 000 i will give you my bank details if thats all right with your company

as many others in this site, which are occasionally from my albania too, got the same sms in which i was congratulated to have won a big amount of money!well i'd really like to know if this just a trick, in which you play with the faith of poor people and joking with them, or is something true!plz help me out!
in case somebody can help me contact me :[protected]@yahoo.com!thank you!waiting forward your reply.

Hello,

I have lost my mobile phone in Axis Bank, Somajiguda Branch, besides pulla reddy sweets on 04/02/2010 at 10:15 AM. Kindly take action immediately.
Lost mobile IMEI No: [protected]

N Arun Varma
[protected]

The Nokia call center agents in Manila are not incompetent, act like robots and unable to solve my problems ! On 2nd Feb 2010, I spoke to several agents from one unknown lady (not sure of her name), Donna, Ricky and Elly. Apart from Ricky who could provide some form of assistance, the rest are just there because they were employed by Nokia's 3rd party service provider. Any attempts to speak to the call agent's supervisor or manager was really impossible. I made so many calls and the said agents answered but when I requested to speak to Ricky (who was at least capable to assist me), I was told that they cannot transfer the call. When I wanted to speak to the supervisor or manager, Elly told me they were in the meeting (a standard answer to turn customers away). When I pressured her further, she told me all of them were not in the building. What a great liar ! I asked for the supervisor/manager's name but was told she could not reveal their names (I wonder if they were so holy and secretive that their names could not be revealed). She told me she would ask her superior to call me as soon as possible. I was skeptical but I was not given any other choice. I also asked why Ricky did not call me after several hours, her answer was also stereotype - "he is engaged with customers now".
(In an earlier call, I was told by Donna that she would ask Ricky to call me, after I was told that he was engaged with other customers),
When I asked for the Malaysia Nokia Service contact personnel, I was told the contact no is till the same and that the call will still be channeled to Manila and they would be answering it. What a big joke, NOKIA. This is the first time I ever heard of this piece of crap from a call center. I should publish this in the website to inform all Nokia users of the incompetency of NOKIA call center.
Yesterday (3rd Feb) when I called, Elly answered and I asked her why no one from the call center has contacted me, the answer she gave me was "the supervisors are not available today". She told me she had asked one of them to contact me. She also told me she had forwarded my case to the complaints department and that someone would look into it. I asked whether I could talk to them she just said “I have forwarded the case to the complaints department”. That was my last straw.
NOKIA has a bunch of call center agents who are paid to do the job but instead some turn out to a liability to the company! The same applies to the supervisor (s) concerned who was supposed to contact me but failed to do so, since 2nd Feb.

Today (5th Feb) at about 5.30pm, Ricky from the Manila call center finally called and offered his apologies for not calling me back. I insisted to talk to the supervisor and iwas put on hold for at least 5 minutes before a guy named Wilson answered. He told me he was one of the 3 supervisors.
I asked if he was aware of my case and he acknowledged it. He told me he was away form the office at the time when his staff had asked for him. I asked whether the agent could get help from the other supervisors and he mentioned in the afformative. I told him I was extremely disappointed as it took them more than 2 days to react and revert to me despite my several calls asking to speak to someone with aurthority.

Consumers like us are left frustrated and at their mercy. Perhaps NOKIA should engage mystery callers to check on the call agents' performance and competency . Nokia may want to switch to another call center which can provide better services.

From a very unhappy customer