Nokia
Reviews and Complaints

hi
i have hand over my nokia hand set to nokia care center erandwana pune maharahtra india
with job sheet number [protected]/071031/1 dated 31 oct.2007 & hand set number 3110 & IMEI Number [protected]
but i am sorry to say that your nokia care centar unit is not given proper service to me like me thay have not given my hand set aftor visiting near about six to seven time to centar every time thay say we will give mobie in three four days i am realy surprised i saw in your site www.namscareonline.com
in this address we saw they have written above hand set has been repair long back . why they have not given my hand set up till now my second visit to your care centar in frist week of nov. they have told me your hand set hasbeen send to benglour work shop you wait for eight day's but up till now i have not hand over my repaird handset up till now. in fact nokia is the famous company in all over the world & i also impress nokia mobile this is my fourth hand set of nokia and my entire family using nokia
may i expect you will entarphear in this matter at your end and give me juistis from you coupration from your company . and inform your nokia care centar shop no 1-2 Yashogita building,near mahatre bridge, erandwana pune.& his e-mail add is [protected]@nokiacareindia.com to give me repaird hand set with in a five days becausd alredy one month is pass away .
jayant j ghatge

I am sorry that I have purchased a handset nokia make model - 1600 on dt. 15/sep/2007 from subhiksha mobile shop, r c dutt road, vadodara.
The instrument started causing problem within a period of a month of its purchase or so in such a way that it automatically gets swithches off, when I visited the dealer he simply told to go to service center (nokia care shop) I visited service centre on 2nd nov 2007 they gave me job sheet no. (1) and told me that it will be delivered next day duly repaired.
Next day they gave me same unrepaired piece and told me that it s repaired only it needs to be charge sufficiently. I refuse to take delivery and said that u check it here only if charging is only a problem, to which they admitted that it needs more time for reparing and they give me new job sheet no. (2).
After much follow up with nokia care line, most probably at banglore, I m informed that my cell is ready and shall be deliverd on 22nd nov. 2007. I went on 23rd nov. to take delivery at nokia care shop I am once again given a new job sheet no. (3) and told me that it has come but ur mobile is still not working so has to send back to hcl (may b head care centre).
This s a hell thing for many reasons
1. i m without mobile, because they didnt gave me any replacement instrument.
2. my sim card may loose it s validity since not in use due to non instrumental status of mine. and I am losing on my prepaid value as well.
3. i lost my interest/charm of occupying a new cell phone.
4. i m losing to and fro expenses to nokia care shop by going again and again since it is 3 miles from my place.
5. nokia being a largest celluler company can't get repaired a quite cheaper instruments even in a months time, means the instrument is having serious error.

On ground of above I shall be demanding a fresh piece from company alongwith the compensation for worries/losses/discomfort I have been gone through...

I have given my handset for repair on 10-Sept-2007 at Nokia Care Centre, Patel Nagar and this is a L-2 centre. The problem with the handset was that it has stopped showing "Network" indicator in phone and was not able to connect to service provider all of a sudden without any reason.

I have given this repair to your HCL-Nokia Care L-2 Centre for repair and was given estimate of Rs. 1000/- and return date after repair was 15-Sept-2007 but till date the set has not been repaired. After visiting more than 10 times (every Saturday), I have been told that this can't be repaired due to non availability of spare part but my concern is if you are unable to return the handset than atleast the same handset should be return in the same condition. Since the hand set was in a totally new condition without any scratch or mark on it but now they are returning some old handset which is in a totally bad / damaged condition and it seems that they have replaced my handset with someone else handset.

The set was sent for repair to the below head office of the company for repair but to no avail and all other details are given below. Can anyone please look into my problem and help in resolving this on a priority basis without any further delay in this matter.
A D D R E S S (Corporate Office)

HCL Infosystems Ltd.
E-4,5 & 6, Sector 11,
NOIDA 201 301, UP
India

T E L  &  F A X

Tel: 2526518/19, 2520977
Fax: 2550923

Prefix from Delhi: 95120
STD Code: 0120, ISD Code: +91-120

Location and complete address of the Nokia Care Centre - HCL INFOSYSTEMS LTD - NOKIA CARE CENTRE
(where your handset is submitted) 30/28, East Patel Nagar, New Delhi -110008

Latest Job slip/repair number - [protected]

Place of purchase and date (complete address of the dealer) - Mobile India & 02-May-2006
A J-42A,
Shalimar Bagh, Delh - 110088

Your alternate contact number - [protected] (office) / [protected] (Mob) / (011)-[protected](Resi)

Nature of concern of the phone - Network not shown

Thanks and regards,

Ashish Srivastava
American Express Bank Ltd
Cyber City, Fourth Floor
Tower "C", DLF Building No. 8
Sector - 25, DLF City Phase - II
Gurgaon - 122002
Ph - [protected](off)
+91-[protected]

Dear sir,
let me introduce first. my name is k. gopalakrishna pillai and I bought a new nokia 1600 mobile phone hardly six months before. unfortunately, now the mobile is not working. since the guarantee period of my mobile is not over, I visited the nearest nokia care which is situated at kollam, kerala (i bought the hand set from the same shop). but the service they offered in my case was extremely unsatisfactory and they hesitated to check the mobile properly to explore the fault associated with it. they were simply putting forth shear absurdities and arguing that those might be the reason behind the malfunctioning of the hand set. they are saying that substantial amount of water enter inside the phone and that caused the damage. I used to carry mobile in my pocket and most of the time I will be traveling by my own car. I agree that moisture from my body might have spread on the outer body of the hand set. but there is no chance to enter inside. they finally made the comment that they can’t service or replace the hand set. I have to pay the maintenance and service fee to repair it!. I was very reluctant to do this as I am expecting the full value of my money. but, as being a business man, the mobile phone is inevitable to me. so I had to agree that I would pay the maintenance fee. this irresponsible attitude of the concerned people is just like a customer torturing and this can not be endured for a customer like me who is still having deep routed faith in the good will and customer service of nokia. I request you earnestly for your quick intervention in this matter. I would be grateful if you can ensure that these kinds of bitter experiences from your regional officers can be avoided in present and future. I am adding the shop and product details here.

Cell world,
Unity building,
1st floor, near nn brothers, kollam (from here I bought the hand set)

Head set details - model - 1600, product code - 0525392
Head set no. imei [protected]
Service centre details - job sheet no [protected]/[protected]
Service centre code & ndash; asc [protected],

hope you will do the needful at the earliest.
Thanking you
hopefully

k. gopalakrishna pillai

1)
i purchased a cell of nokia-6233.
but after 1 month i have problem with my charger,and i given that to care centre.but the owner is saying that it may took 3 months to replace it.
it is h harashement.
what can i do for 3 months?
2)
here i have my old cel which has a faulty battery but the care centre owner is not replacing it.he always saying that no stock of batteries.thouth he has stock.
it is a harashement.
plz take action within 2 days otherwisw i will complaint to consumer court.
i am in india,maharashtra,parbhani district.
my name is sunil selukar.
and my no is [protected].

I have purchased the nokia 5070 model on 16.07.07. after two months from the purchasing of the mobile set I found the key pad of the set is not working properly. I contacted the shop i. e. , m/s abhishek at gole bazar, kharagpur from where I have purchased the set on 29.09.07. nearly two months have passed but still they didnot reply me anything. I am quite anxious. I am hereby giving the details of my mobile set - kindly do the needful as soon as possible.
Nokia model no. 5070
Imei no. [protected]
Batter no. 461237

My contact no. is +[protected]

Sharmila roy

I boubht my nokia5300 handset from nokia priority dealer in guwahati. After few months of using it develoed some problem in the display. I immediately took it to nokia care centre in city centre in kolkata and they sorted out the problem and returned the same to me within a few days. Every thing was going good when suddenly the same problem cropped again alonwith the automatic switching off the cell. As it was still under warrenty period I took to the main nokia care center in kolkata, the sakesphare sarani centre. They accepted the cell and isued me the jobsheet and said it would be returned within a few days. When on the assigned day i. E. , after 7 days I went to collect the cell htey said that they couldnot repair the cell because the cell has been tempered with. Iwas totaly shocked because it was the nokia centers with whom I have deposited my cell everytime for repair. So if it had been tempered with they were the one who had done the whole tempering. And while checking at the time of depositing the cell in the sakespare sarani they could not detect any tempering and it was in their custody then they are the one who have tempered with. I have not spoken with the bangalore center but after im done with that im going to lodge a case against them. I have already spoken with a leading law firm in kolkata and I m waiting for their instructions. Im really disgusted with the service of nokia care center.

i have a Nokia 8800 with a slide problem that is only 6 months old. It was given for repair at Gulati communications, cp on the 25th October. On the 16th November after a lot of struggle, they managed to replace the handset but it turned out to have the same defect all over again but this had a different IMEI number. We have returned the handset to them once again and they say that they cant do anything about it. IS THIS WHAT ONE SHOULD EXPECT FROM A COMPANY LIKE NOKIA?

I have purchased Nokia N70 last year and within 6 months it started giving network problem. I approached Nokia care at Ludhiana and my phone was sent to chandigarh nokia center and after a0 days i received my phone back and when i checked it in the nokia care itself i found there is no network and the problem was not resolved. Again on the same day they prepared another job sheet for the same problem and within next 10 days i received the set back. the problem was resolved but after 20 days again the problem arised and i submitted it again to nokia care ludhiana. After 10 days i received my set back but again within a month the problem was arised. As i approached the nokia care again it was told to me that your phone warranty is over. I purchased the set in August 2006 and it was informed to me by nokia care that your warranty expires in july itself. Out of one year warranty it was just eleven months. I repaired my set from some outside repairing centre and i spent nearly 800 rupees for repair and now it is working well. That means free services is not given properly to the customers. I spend nearly 1800 rupees for approaching nokia service centre at ludhiana, that means that all gone waste.

Bought Nokia N-72 on 5th Nov,2007 from Nokia Priority Dealer at Guwahati " Tirupati Communication", G S Road (Opp Bora Service Guwahati vide Bill No: TC/06-07/11985 dated 05.11.07 at a cost of Rs 9300/. As initially battery is not fully charged, the set could not be tested properly. I thought Nokia is quality (from TV advertisement) and without any hesitation paid the amount. After charging the battery next day, I found the set's display does not work, shaking and blur display. As I stay 270 KM away, I had to go to Guwahati on day of Diwali 10th Nov,07(sat day). But found the shop closed. On sunday finding the shop half open I asked for a replacement, but he refused to give replacement, rather asked me to go to Nokia Service Centre near B baruah College. When I said " This set I have not even used a day, pl give me a replacement" He said " Even if it is just bought an hour earlier and the set does not work Nokia does not give replacement. It is only warranty. Nokia will only repair during warranty period. We are only seller we do not entertain any complaint. For complaint you are to go to service centre only. I asked for complaint book. He said " We do not have complaining system. Once Nokia set is bought, only repairing is possible at service centre. Is NOKIA really like this ? I told the dealer " Why did not tell me before buying ? At least for other customer, pl inform and display saying " We only sell. Mobile once sold will never be replaced. For repair, pl go to Nokia Service Centre. There is no complaining system." Now I am just waiting with the new defective set. What to do ? It is Nokia. Hopeless set, Hopeless service, hopeless behaviour. Shall Nokia ever replace the set ? Shall ever Nokia management give some importance on customer complaint ? Shall Nokia make any customer complaint system ?

Nicholas christopher julius
Po box 6477
Market square
Grahamstown
South africa
6141
Cell no. [protected]
Tel [protected]
Fax [protected]
Email : nicholas.[protected]@dhlgta.Ecape.Gov.Za
[protected]@webmail.Co.Za

To: complaints board

I nicholas christopher julius, have been advised as follows via email
" your email address is among the (30) thirty lucky winners who won £450, 000.00(Four hundred and fifty thousand great british pounds sterling) each on the nokia connecting people promotion programme.

I have subsequently also receive the following message from mr. Dennis thompson
For management of
Hsbc bank (International remittance department )

"attention: nicholas christopher julius

We thank you for your timely response.

Your winning information has been forwarded to our payment office and they have verified through our international nokia promotion central system(I.N.P.C.S)and have confirmed that you are indeed one of our lucky winners.

We are excepting you to come down here in{ london }to make claim of your winning prize. However, if you are unable to make this trip we advice you to forward your account information to our paying bank immediately for further action.

All your winning documents are forwarded to our paying bank to enable us meet up with our obligation and we have also issued a letter of credit to the the hsbc bank of london to expedite action in crediting your winning sum.

Kindly forward your bank account details by fax/email to the bank immediately you receive this mail and call mr. Steve leo for attention, please addressed to:

The foreign credit manager
The hsbc bank of london
Mr. Steve leo
Telephone: +[protected]
Fax +[protected]
Email : [protected]@hsbcfinancier.com
Email : [protected]@hsbcfinancier.com

From:
Mr dennis thompson
For management
Hsbc bank (International remittance department )

It is clear from the above correspondence that hsbc bank of london has been requested to transfer this winning price to my bank in south africa which i have provided.

I was requested by hsbc bank of london to pay up front a transfer fee of r6538,00 zar and paid this into the follwing account on the 05th november 2007,which was provided to me.

Name of account: olmer nkomo
Bank name: nedbank
Account no. [protected]
Branch code: 191905

After i paid the above transfer fees, i was then advised that the hsbc bank now request an affidavit which must be obtain by a registered attorney to affect the transfer of the winning prize into my south african absa bank account and was then introduced by a consultant of hsbc bank mr. Steve leo, to an attorney as follows:
"we do hope your furnish us with an affidavit of claim as soon as possible, to enable us transfer your winning prize tune of four hundred and fifty thousand(Gbp450,000.00) great british pounds sterling to your nominated bank account in south africa.

We wish to inform you that today attorney william presworth of below
Address:

Presworth & associates
Consultants, solicitors & advocates of the supreme court.
49 thornton road, wimbledon sw19 4nq
United kingdom.

I was advised that the cost of the above attorney to obtain such an affidavit is r8250 zar and was given the following account to make the payment:

Name: opara auto spare part
Bank name: first national bank (S.A.)
Account no; [protected]
Branch code: 250805
Branch: johannesburg (S.A)

On the 6th of november 2007, i paid the into the above account of the attorney an amount of r8250 zar to obtain this affidavit as requested by the hsbc bank uk.

After i have paid the above amount, the attorney then obtained the affidavit and forward by email the affidavit to me which i have forwarded to hsbc bank. I subsequently receive on the 8th of november 2007 the following email message from a consultant mr. Dennis thompson from the hsbc bank uk

Attention:

"dear nicolas christopher julius

We are in receipt of your email/call dated 7th november 2007 to this hsbc esteem bank london.

We have today forwarded the affidavit of claim to bank of england for acknowledgement, and effect immediate transfer/release of your winning prize tune of four hundred and fifty thousand (Gbp 450,000.00) great british pounds sterling to your nominated bank account in south africa.

We wish to update your with more information as soon as possible.

Thanks for your anticipated co-operation.

Yours sincerely

Mr. Dennis thompson
For management
Hsbc bank (International remittance department )"

After this message i enquired when the winning prize will be shown in my s.A absa bank account and was then send the following message by the hscb bank:

"attention: nicholas christopher julius

We are in receipt of your email/call dated 8th november 2007 to this esteem hsbc bank london.

This afternoon, we have received a letter from financial intelligence control agency, fica from usa saying that the fund transfer was stooped at the corresponding bank, wachovia bank, new york, usa.

We have been asked to advice you to obtain this two important certificates mentioned in their letter before the release and transfer of this fund into your bank account in south africa.

Kindly find attached letter of fica usa herein for your good understanding.

Thanks for your anticipated co-operation.

We wish to serve you better.

Yours sincerely

Mr. Dennis thompson
For management
Hsbc bank (International remittance department)"

The 2 x certificates now requested from your bank to effect the transfer of the winning prize is as follows (1) anti terrorist certificate
(2) anti drug & money laundering certificate

I was now advised by the hsbc bank london to again appoint an attorney to obtain these certificates which will cost me again gbp 950. The message receives regarding the certificates as follows:

"dear nicholas,

I have spoke with attorney williams presworth few minutes ago concerning the two important certificates demanded by fica usa, before your fund will be release into your nominated bank account in south africa. He stated that the two certificates is gbp475 each amounting to gbp 950.

Furthermore, the attorney have also furnish me with information of his bank account information in london for immediate transfer so as to enable him obtain the two vital document requested by fica usa. I will send to the below account the sum of five hundred and fifty great british pound sterling.

Bank name :- hsbc london
Iban number :- gb57midl40051557026614
Account number :- [protected]
Swift code :- midlgb22
Beneficiary ;- williams presworth

Please kindly pay the sum of four hundred(Gbp 400.00= zar 5400) great british pound to attorney williams presworth company account in south africa and fax/ email the payment slip to him immediately.

Please do note that this five hundred and fifty (Gbp550.00) great british pounds sterling will be pay back to me as soon as you received your winning prize in south africa.

Thanks and god bless

Yours truly

Mr. Steve leo"

My enquiry i wish to tender is based on the above correspondence which implicates the wachovia bank of new york directly:

1) i need to know if the bank is aware of such a transaction involving the payment of this nokia winning promotion prize of £450, 000.00(Four hundred and fifty thousand great british pounds sterling) to mr nicholas christopher julius in south africa into the following account
Name: nicholas christopher julius
Bank: absa bank (S.A.)
Account no: [protected]
Branch code: 632005
Branch: grahamstown in south africa

(2) is the certificates as was requested ("affidavit", "anti terrorist certificate" and an "anti drug & money laundering certificate") a legal requirement just to transfer a winning prize

3) i’m also now threathened that if i do not come up with the required certificates then i will forfeit the winning prize due to me.

4) i wish to state that i am the sole bread winner and work very hard for my family of 5 (Five) and it has already costed me r14,788.00 zar and more is requested to obtain such certificates

5) i have already exhausted my bank account and have no furher funds to pay for the 2 x additional certificates as requested.

6) my plea will be to assist me in confirming whether this winning prize is legitimate.

7) the people that corresponded with me regarding this winning prize are as follow to assist you in your investigation:

7.1) the address of nokia

Nokia communications
1o4 nokia drive
Stamford sw1v 3dw
London, united kingdom.
Tel: +[protected],+[protected]
Nokia communications

Name: dr. David wilson
Claims/customer service department
United kingdom nokia office
Email: ( [protected]@o2.Pl )
Tel: +[protected]
Fax :[protected]

7.2) the foreign credit manager
The hsbc bank of london
Mr. Steve leo
Telephone: +[protected]
Fax +[protected]
Email : [protected]@hsbcfinancier.com
Email : [protected]@hsbcfinancier.com

7.3) mr. Dennis thompson
For management
Hsbc bank (International remittance department )"
Po box 725,
Hemed hemsted
Herforshire
Tel: +[protected] / [protected]
Fax +[protected] / [protected]

7.4) presworth & associates
Consultants, solicitors & advocates of the supreme court.
49 thornton road, wimbledon sw19 4nq

United kingdom.
Email: [protected]@consultant.com, [protected]@yahoo.Co.Uk
Tel: +[protected], fax +[protected]

Please respond as urgent as possible because i have only until tommorrow the 13th of november 2007 to come up with the 2 x certificates as requested

Yours faithfully

Mr. Nicholas c julius

The first nokia 5300 i purchased was in my jacket pocket late september. i hung my coat gently on my chair at work and later on, checking the time, realized the display had been cracked. this phone is suffering a poor design and marketing them knowingly is highway robbery. i had confidence in nokia products and even bought a second one thinking it was a fluke or something, and planned on sending my first phone in for assessment, to figure how its repair would be financed. i am still waiting to find out, however the second phone (the replacement) i purchased out of pocket broke in my pocket of my pants after walking in them. so disappointed. to add something also my roommate had this phone also, her screen broke also. not joking. so there are 3 broken screens, i've read of others, what is it going to take to get a different nokia, i don't even want a repaired one, or necessarily a nokia. the weirdest thing about these incidents was that both my screens broke above the right side of the keypad on the lower portion of the screen in nearly identical locations!

I recently bought a nokia 6300 and have had nothing but trouble with it since day 1. The phone has continuous problems with reception and line quality and 90% of the people I speak to on the phone complain about irregular noises, static or clarity. I live in brisbane city, use a vodafone account and have never encountered these issues with previous phones.

The phone has problems with it's predictive text (It has a terrible memory and rarely stores 'new' words). The camera quality is terrible and the basic menu functions are very primitive compared to older, smarter phones that nokia have produced.

The question is - why go backwards in design and functionality?

The verdict - do not buy a 6300 from nokia. Instead go for a later model such as the 6120!

chandran uma wrote:
In continuation to my previous mail with the Service Job sheet attached, please refer Manual Job Sheet No. 41132 Dt. 30.10.07 @ 11.30 hrs - Mount Road Branch, Chennai - 2.
Commited hand over date : 2 days i.e. 01.11.07 before noon.
Contact No.[protected] (not reachable any time),
[protected] (always busy - would get the line after continuous try
- nearly 15 minutes)
(note : u may also try this number on behalf of me)

please note the follow up and the commitment given by your customer service at Chennai.

spoken to date time comments by ur customer service
Ms. Nalanini 31.10.07 12.22 hrs. tomorrow ready by afternoon
Ms. Nalanini 01.11.07 12.16 hrs. to check with engineer,
will call u within 1/2 hr.
note : ur c.service has not me till 13.46 hrs and again i called up
Ms. Nalanini 01.11.07 13.36 hrs not ready, come and collect tomorrow.
note : I fired at her and asked for the Manager no. - answer was her manager was Mr. Anand - mobile no. will not be provided to any customer. again she said will confirm me within 1/2 hour and she had the courtesy in calling me at the right time saying the mobile will be ready by tomorrow afternoon and commited me, that she will call me. hope so?

I really cannot understand, the first time i have given the same mobile for rectifying the fault and kept my mobile for a week and handed over to me with only scratches added to them and not the actual fault. And now you keep for 3 days (as of now), this is the way you handle the customer.
I really feel, I have selected the wrong Brand. I have been using Samsung and Motorola - but not complaints and good customer service.

PLEASE DON'T FEEL WE ARE FREE ENOUGH TO TYPE A LONG MAIL IN THIS BUSY WORLD, THIS IS ONLY TO STATE YOUR SERVICE. THATS ALL.

chandran uma wrote:
To : Customer Care.

Sorry, to say i have not received a reply from your end and being you customer, I have come forward to hand over the handset to your Mount Road Branch, Chennai today.

I request you to kindly take care and rectify the same at the earliest and avoid custom complaince.

The attached Service Job sheet is for your reference.

NOTE : THE PREVIOUS JOB WAS NOT CANCELLED AT UR END, SO - THE MANUAL JOB SHEET.

Pu. Chandran
MB# +[protected] .

----- Original Message ----
From: chandran uma
To: customer.[protected]@nokia.co.in
Sent: Tuesday, 30 October, 2007 9:30:12 AM
Subject: Request 1 : NOKIA N70M - slow process and music output is dull

REQUEST 1 :

----- Original Message ----
From: chandran uma
To: customer.[protected]@nokia.co.in
Sent: Monday, 29 October, 2007 3:30:22 PM
Subject: NOKIA N70M - slow process and music output is dull

sir / madam,
sub : NOKIA N70M - slow process and music output is dull
ref : IMEI NO. [protected]

Recently i have purchased Nokia N70M on 18.8.07 and in comparing with my nabour of the same model, i found the music output was dull and also the software was very slow and my nabour sujusted to approach nokia care and myself gave for service where they said this would take 3 days to rectify and i found this has gone to 5 days and met the manager of nokia care, mount road branch, Chennai - 600 002, South india. The manager replied me the software was problem and this would be sorted out soon and after 2 days i have got my same mobile with some scratches in the front panel but took it light and still i find the slow process and the music out put is dull. please advice me should i approach for a new nokia handset, i understand rectifying again would take a week and this would make my calls to a stand still for a week being a bussines mobile.

please advice me.

Pu. Chandran
MB# +[protected] .

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Pu. Chandran
MB# +[protected] .

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Dear sir

Pls. take Necessary Action,Now You are my only Hope

I Have purchased the nokia Handset N 70.I forgotton the lock code.i went to nokia care centre at my home town fazilka,their executive asked me that it will take 15 minutes to reset the lock code. he connected to website to upload the latest software,but after upload my mobile become dead,then he asked me to send this mobile to abohar care centre,and asked me to come next day but next day he asked me that we will send the mobile to chandigarh because there is some problem in hardware,it is noticeable thing if there is any hardware problem how the mobile was wo/king till then,so after that i went to mukatsar nokia care (Tarun Enterprises) which is 60 km far from my town,they also cheked the mobile and asked to send this to chandigarh and he said it will take 7 to 10 days to repair,i hand over the mobile to them on 26 sep 07,after that when i contact the customer care no [protected] they register my complaint and asked me to take status after 2 days, i again call on [protected] after 2 days they asked me to take set from care centere on 10 oct 07.when i went to tarun enterprises on 10 oct 07 they said your set is still under repair and status is pending.he told me that we send your mobile on 05 oct 07 to chandigarh and also told that we went every saturday to chandigarh to send and receive mobiles for repair they don't use any courier service for quick resolution of customer.it is also noticeable that the company like nokia has that much slow service,there is no time limit,after that i contact [protected],they replied that take the satus after 2 days, i again call after 2 days thay replied your set is now not repairable and we sacked your mobile and we will replace it with new mobile and take your new mobile from tarun enterprises on 25th of oct 07,In between i called so many times to Tarun enterprises they always replied that your complaint is pending and they don't have any information that when i will receive my mobile.they asked me to contact on customer care,they always asked me to wait till next saturday then again next saturday,on 25th oct i called on [protected] they replied that call tommorrow to take status, i called on 26 oct they replied that your mobile is despached on 23th oct 07 and it is delivered on tarun enterprises on 25 of oct 07 so now you can receive the mob fron tarun enterprises. I went there but same position they asked your complaint is pending and don't have any status. then i called in [protected], they replied me that i checked your status and now you receive your mobile on 30 oct 07 from tarun enterprises.and today they asked new thing that we will replace your mobile will secondhand refurbished mobile not with the new mobile, I think there is not any responsible staff, every person give diffrent statement, nokia also give the online status of repair of your handset, I tried so many times but always see the message that your handset is not ready check another day,in between i sent 7 e-mail to nokia but i received only computer genrated replies that we will check your complaint and will contact you immidiately,but till now i didn't receive any reply from website.now i asked nokia to give my mobile back, i will repair it from market, there are so many geneuise mobile engineers in the market i think only nokia don't have these people

followings are the details of Complaint

Model : Nokia N 70
IMEI No. [protected]
Job Sheet no. [protected]/070926/11
complaint ID: 2-2i5laf
Care Center: Tarun Enterprises, Near Fire Brigade Mukatsar, mob. no. [protected],[protected]
e-mail : support.services @nokia.com

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[protected]@aajtak.com

Final-Recipient: rfc822;[protected]@aajtak.com
Action: failed
Status: 5.2.2
X-Display-Name: aapke tare

---------- Forwarded message ----------
From: "santosh katta"
To: [protected]@aajtak.com, sridhar.[protected]@aajtak.com, shishir.[protected]@aajtak.com
Date: Sat, 27 Oct 2007 10:05:55 +0530
Subject: Fwd: Nokia - Vijay Thorat - N3230 Lost Phone Enquiry.

---------- Forwarded message ----------
From: santosh katta
Date: Oct 27, 2007 9:29 AM
Subject: Fwd: Nokia - Vijay Thorat - N3230 Lost Phone Enquiry.
To: [protected]@vsnl.net

---------- Forwarded message ----------
From: santosh katta
Date: Oct 26, 2007 9:26 AM
Subject: Fwd: Nokia - Vijay Thorat - N3230 Lost Phone Enquiry.

To: [protected]@vsnl.net
Cc: [protected]@cybercellmumbai.com

dear sir,

please track & trace my mobile which as be theft on 9/10/07 the person who as theft is make a call on this number please trace him as soon as possible.

numbers : [protected] / [protected] / [protected] / [protected]

---------- Forwarded message ----------
From: santosh katta < [protected]@gmail.com>
Date: Oct 17, 2007 9:14 AM
Subject: Fwd: Nokia - Vijay Thorat - N3230 Lost Phone Enquiry.
To: NokiaCare < support.[protected]@nokia.com>

Dear sir,

My mobile phone (Nokia- 3230)has been stolen while I'm travelling in the public bus in mumbai at sion stn Can you please track the same? The IMEI no is [protected] have logged the complain in Local police stn. Please help me...

name: vijay

Address: 12 / 23 rawli camp sion koliwada behind sai baba mandhir gtb nagar stn sion mumbai 400022.

Phone model: nokia 3230

Make: nokia

Last used No.: [protected]

E-mail for communication: [protected]@gmail.com , [protected]@sify.com

Missed date: 09 / 10 / 2007

ITEM: 0058895

IMEI No.: [protected]

sir i find the location of theft who as make a last call from the same location & now is available in kurla lbs marg please do something, iam already forward a request to bpl mobile service to give me a status of last outgoning calls .

my aternet contact number [protected].]

---------- Forwarded message ----------
From: NokiaCare < support.[protected]@nokia.com >
Date: Oct 16, 2007 8:42 PM
Subject: Nokia - Vijay Thorat - N3230 Lost Phone Enquiry.
To: [protected]@gmail.com

Dear Mr Thorat,

Thank you for emailing Nokia Care.

This e-mail is in reference to your enquiry regarding Nokia 3230 lost phone. It is unfortunate that your phone is lost.

You may kindly note that every Nokia phone has a 15 digit IMEI (International Mobile Equipment Identifier)/ Serial number in case of GSM (Global System for Mobile Communications) phones or ESN (Electronic Serial Number) in case of CDMA (Code Division Multiple Access) phones which is unique. This acts as an identity for each Nokia phone. However, the facility to trace or block the phone using the IMEI number is yet to be introduced in India.

The purpose of recording the IMEI or ESN number is to blacklist it in our database for record purposes. Hence, we request you to kindly revert with the IMEI number of your handset. We endeavour to address any concerns that may be raised by our customers. We hope this clarifies and we sincerely regret the inconvenience caused.

For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nagaraj. V
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Tuesday, October 16, 2007 2:35:51 PM
Subject: Ask Nokia (Feedback)

[THREAD ID :2-2J9IJT]

[Type of Service:Others]
[Model:Nokia 3230]
[Accessories:Not Applicable]
[Salutations:Mr.]
[FirstName:vijay]
[LastName:thorat]
[DOB:6-8-1965]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:+91]
[MobilePhone:+[protected]]
[IMEI:[protected]]
[State:Maharashtra]
[City:Mumbai]
[Postal:4000022]
[Country: India]
[Feedback:We regret to inform you that we do not have the technology to block the handset . Hence, we request you to kindly conact the handset provider ( NOKIA ) or the servie provider ( BPL )

You cn also vist the website of Nokia www.nokia.co.in

In case you need any further assistance, do call or email us, we will do our best to assist you,

Warm regards,

Gladwyn D'souza

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-22-[protected]
E-mail : [protected]@vodafone.com
Website : www.vodafone.in

Forwarded message ----------
From: santosh katta
Date: Oct 13, 2007 10:05 AM
Subject: theft of Mobile phone
To: [protected]@vsnl.net
Cc: [protected]@cybercellmumbai.com

Dear sir,

My mobile phone (Nokia- 3230)has been stolen while I'm travelling in the public bus in mumbai at sion stn Can you please track the same? The IMEI no is [protected] have logged the complain in Local police stn. Please help me...

name: santosh katta

Address: 12 / 23 rawli camp sion koliwada behind sai baba mandhir gtb nagar stn sion mumbai 400022.

Phone model: nokia 3230

Make: nokia

Last used No.: [protected]

E-mail for communication: [protected]@gmail.com ,

[protected]@sify.com

Missed date: 09 / 10 / 2007

ITEM: 0058895

IMEI No.: [protected]

sir i find the location of theft who as make a last call from the same location & now is available in kurla lbs marg please do something, iam already forward a request to bpl mobile service to give me a status of last outgoning calls .

my aternet contact number [protected].]

--
Thanks&Regards

santosh

There were a message from the Nokia company that they will replace the defective battery series and I immediately filled a online form but till dayI have not received the battery from the company. Therefore the company is putting me at a risk by making me use the defective series battery. They may be asked to immediately replace the defective battery.

Calls from vodafon to airtel to a girl of std 10th. all family members r disturbed. but caller is so idiot and shameless creature in the world. please check this no. and favour us.
Thanx a lot.
Keep it secret.
I m from amritsar in punjab.

I have puchased nokia 2630 on 20-09-07. after 5 days upper key pad of the set not working. I approached nokia mobile clinic Jalandhar, On 8-10-07 i gave my set to nokia mobile clinic vide job sheet no:- 12821 dated 8-10-07 model town, jalandhar for necessary service. On 9-10-07 they send my set to chandigarh service centre. I approach so many times jalandhar nokia mobile clinic as well as chandigarh office. On 24-10-07 i again give my complaint to chandigarh costomer care (complaint no: 2-2JXIWR). but uptill today i have not get any type of response.

Dear and respected sir

I am arjun kailash srinivasan, s/o a. Srinivasan, I lost my mobile phone model, nokia 70 (Music edition) which cost aroun 12,768.02 when I bought it on 06-10/-2007 in mobile store in velachery area, chennai, covering pincode number 600042.

Mobile imei code stands [protected].

Can please take this theft compalint and act upon it.

My address

Arjun kailsh srinivasan
S/o a. Srinivasan
No:6 ,13th main road, vijayanagar, velachery, chennai 600042
My fathers cell phone number [protected]

regards

A. Srinivasan (On behalf of arjun kailash srinivasan)