Nokia
Reviews and Complaints

Name of depositor nokia company liimited
Name of benefctoe fajruddin
Benefactor india
Contents consignment cash box
Description 1000, 000.00 british ponds
Security code exxk7856xcpp
Date of deposter 28 may 2012
Note:
What is the consignment prize box

i m already give my mobile phone C5 01 for repair in Hoshiarpur nokia care before 1 month. But they are not give any confirm date for the return. I went to nokia care 4 to 5 times but they gave next date for reapair the phone. May be its not good for make a better marketing and service. Plz take a necessary action and reply me.

Dear sir,
I purchased nokia c5-03 on 29-12-2011. After 2 months later I noticed a problem in my camera. When I am taking shots or when I switch on the camera "a green line appeared in the right side of the image, it comes both in video mode and image mode. When saving it in image mode the green line is not present in saved image file, but in video the green line continuously present in the video file. After 5 months (Ie: 12-05-2012) I approached cuddalore district nokia authorised service center "mobile rescue" address : no:10, kalai complex, , pudupalayam main road, back side of taluk office, cuddalore-607001, tamil nadu. Ph:[protected].
I explained about the camera problem to the manager mr. B. Ravinthar, then he done something like software updation and camera replacement and then finally he told this kind of problems are solved in company only so you come back again after 10 days, in the mean time I send the cellphone to the company. Then I go back after 10 days (ie: 23-05-2012) and collect my cellphone.
But past 1 week I noticed lot more different kind of problems in my cellphone, some of them are
1) digitizer not working properly, in the right side down end and back places are not quickly responds, my cellphone hangs lot more times, my cellphone responds slowly, I touched in one place it automatically selects in different place, even when I press the unlock in the digitizer it not respond some times, so not even go inside the menu.
I noticed some difference in camera also.
My original camera lens is green in colour and the aperture size is bigger, it gives wonderful colour shots in day and night times, but the replaced camera lens colour is blue in colour and the aperture size is also small, so it decreases brightness, it gives lot more black pixels in day and night time, even in under tube light, in day time when I am taking shots in the picture more yellow colour is present, other colours are not much effective. The original colour quality is not present in the image.
Before service it give camera line problem only, but now the performance of cellphone is very poor.
Totally I think all the parts are replaced with the damaged parts. I totally disappointed with the service and my cellphone. More over its only 5 months old cellphone. The balance warranty period is 7 months.
Whether I get the replacement for my mobile? Any remedy taken by nokia customer care or totally my cellphone investment amount is wasted?
My imei number: [protected]
My cellphone number: [protected]
My email id: prakash86. [protected]@gmail.com

I brought a nokia 2700 classic from bogura in 29/08/2011 in bangladesh.. I still have warranty of this mobile and I decided to repair it from nokia customer care at rangpur. The customer care authority send it to mirpur, dhaka.. But still I don`t have my mobile bac and the authority did not inform me about my phone now.. The job sheet number is 301185.. Please help me...

I have purchased a new nokia n8 in february 2012 for my birthday present. this cell phone has been booked in once for repairs and 3 times at the store where it was purchased. the casing has been changed, for what reason I would'nt know. the software has been reloaded a few times. I still cannot sms or recieve emails. this cell was taken back to them 5 days after purchase, and since then i've been batteling. I cannot keep on driving to them because it's costing me petrol. i'm really getting no response from that store. i've even requested a new phone, but I still have'nt been answered. a gentleman called me on 15 may 2012 but neither of us could hear each other. I would really like to know what is nokia going to do about the matter. my contact details are : mr. cupido
Cell no : [protected]

How i can stream Youtube in my Nokia c101

My cell phone has been stolen from nizampura area dt. 21st april 2012. i've found some information about the website [protected]@vsnl.in so supposed to register my complaint

Name: nayank dahyabhai marwadi
Imei no: [protected]
Last call:[protected]
Missed date:21-04-2012
Address:19-rameshwarwadi chali, opp. nagar prathmic school no.13, old chani road, navayard, vadodara-390002.
E-mail address:[protected]@yahoo.com
Model no:nokia 5233.

Sir., This is Krishna Mohan Vunnam
I had lost my mobile as on 27th January 2011
Please trace the moble set & Reply to my mail id sir., Please
Name: Krishna Mohan Vunnam
Address:Anand Nagar Colony, Khairthabad, Hyderabad
Phone Model: Nokia 7210c NMS D.Black
Make: Made in China
Last Used no: [protected]/[protected]/[protected]
E Mail for Communication: [protected]@yahoo.co.in / kimo.[protected]@gmail.com
Missed Date:27th January 2011 (27/01/2011)
IMEI No:[protected]

Hi there,
My name is Ridhi Thapa. I bought Nokia Lumia 710 in February 2012 from Hotspot, Malviya Nagar, New Delhi and after using it for not even a month this phone is creating so many issues.The problem that i am facing right now is charging. The phone is not getting charged even after showing it at nokia care.Earlier, also i was facing the same problem and i had to go to Nokia Care for two three times in these 2-3 months, the manager of Nokia care gave the assurance that i will not face this problem again, but this is very upsetting that i am facing the same problem, buying Nokia Lumia is the biggest mistake, I will never ever suggest any one to buy Nokia Mobiles, I was using Samsung mobile earlier and i think its the best, never faced such kind of issue, I will suggest every friend of mine to buy Samsung Phones, I was also gave the assurance that if such kind of problem again come then i will get a Phone replacement. It's been only 3-4 months and i am facing the problem with Nokia, I am very annoyed and disappointed withNokia.I want a phone replacement. My Email address is [protected]@gmail.com and my contact no.is [protected]. I hope to get an answer soon.

Model: nokia e71
Imei: [protected]
Communication
Mobile no: [protected]
E_mail: murugan. [protected]@gmail.com
I have lost my mobile in tiruvallur find my mobile please inform me.

On 4/19/12, nokia company mobile draws wrote:
> 2nd floor berkley square house,
> berkley square london
> w1j 6bd london,
> united kingdom.
>
>
> name: rajesh paswanwining number: 00919830090825payment number:
> nk249ncountry: india
> date, 19th april 2012 we wish to congratulate you once again on this
> note, for being part of the 5 winners selected for the annual mobile
> promotions. nokia mobile promo felicitate with you and your family. this
> promotion was set-up to encourage the active users of the mobile phones. my
> names are dr. terry adams I am the nokia cash officer assigned to winners on
> the mobile sweepstakes.in line with the festive event marking our 2012
> anniversary mobile promotion, we rolled out over & pound;16, 000.000.00 (sixteen
> million great british pounds) for our 2012 anniversary mobile promotion. all
> participants were selected through a computer ballot system drawn from
> 25, 000. company mobile numbers, and 30, 000, 000 individual mobile numbers
> from the 45 mobile networks from australia, new zealand, north america,
> south america, europe, asia and africa as part of international promotions
> program, which is conducted annually in britain, london.
> your winning prize has been verified and approved for payment by this
> international mobile council. your profile (form) has also been received and
> filed along with other winning document for recording purpose. delivery will
> be made to you by a high level representative to your door step. your
> package code number is (nk249n) you are to keep your code number very
> confidential from third party and keep us fully informed as soon as our
> representative, contact you on his arrival point in your country india. the
> assigned senior representative will be arrive your country with your demand
> draft valued at 415, 000.00 pound, you are to provide him a copy of your
> identity proof {id card/voters card or driving license}or any of your valid
> id proof to enable him identify you before he will deliver your winning
> prize to you. below are our representative's flight
> schedule:=========================================departure date:
> thursdayday / 19th/04/2012time: 10:15: p. m (uk time) arrival date:
> friday/20th/04/2012time: 9:30 :a. m (india time) your winning package contains
> all of the following items: 1). your winning prize & pound;415, 000.00 pounds.2).
> winning certificate.3). affidavit of claims eligibility.4). insurance
> certificate issued from insurance authority.5). fund release order from
> financial service authority (uk) note: you are required to send us a scan

- hide quoted text -
> copy of your id today as it is very important having considered all possible
> measures to convey your cash prize that you have won from the on-going nokia
> mobile draws, we resolve to use a special delivery agent under a diplomatic
> umbrella which is the easiest and safest way to deliver the prize to your
> door step without any interruption. we have made all necessary arrangement
> to convey your winning prize direct to your doorstep. your name, phone
> number and address has been well noted down for safe and smooth delivery.
> furthermore, we have contacted the british high commission in new delhi,
> india regarding your winning amount and they made us to understand that this
> is a huge amount in india currency that they want to make sure, they comply
> with the cbi instructions regarding all financial matter stating that this
> fund of 415, 000.00 pounds is free from laundry, that this money will not be
> use for terrorism and bomb blast in the country as a security measures
> requested by india to alert all friendly nations. we have been instructed
> that the diplomatic agent will proceed to the british high commission new
> delhi, india. to register your winning fund as a crime free fund and the
> authentication letter will be issued to you from the british high commission
> new delhi, india testifying that the fund is from the office of
> international nokia council and it is a crime free funds, the approval
> letter will be issued from the british high commission new delhi, india to
> enable the diplomatic agent proceed to your home address as provided by you
> to personally hand over your winning prize of 415, 000.00 pounds to you. here
> are the contents of your winning package, insurance certificate issued from
> insurance authority uk, your winning certificate and your affidavit of claim
> which he will tender to you in your house to sign that you have received
> your winning fund from him before he will start proceeding to other official
> assignment as stated earlier. the british consulate new delhi said that
> without registering the fund in their custody they can not allow our agent
> to deliver your winning prize to you in your home address, and they have
> assured us that as soon as the agent arrive at the indra gandhi
> international airport that he should proceed to their office immediately
> for registering of your winning fund with them so that they will issue the
> crime free stamp approval to our official delivery agent. he will be
> proceeding down to your city for the delivery to handover your winning prize
> as soon as this is done at the uk embassy in new delhi india. therefore, you
> will be required to give him every maximum support at the point of arrival
> to your country india, to enable him complete his assignment and the
> registration of your prize as requested by the british consulate in india
> before proceeding to reserve bank of india. nb: the delivery of your prize
> is currently passing through the british security screening. we realize
> recently that such procedures have been adopted on your package leaving uk
> for india. due to the urgency needed in this delivery we are informing you
> that special chief delivery diplomat will be leaving for india to deliver
> your winning prize through british airways.
> —
> please ensure that you co-operate with the delivery agent and follow his
> instructions and directives to avoid any delay in handing over your prize to
> you as he has little time to spend in your country due to urgency of this
> matter. please make available your identity proof immediately he call you
> and provide it to him to his email address to enable you send him the scan
> copy of your id proof and send to him through email attachment for proper
> identification. the delivery agent will call you immediately at his point of
> arrival india. i attached herewith a scanned copy of our representative a
> british passport for your perusal, kindly review and act accordingly to
> avoid unnecessary delay or complication. be aware that instruction was given
> to the representative to accompany you to your bank where you will submit
> the demand draft for immediate payment before returning back to united
> kingdom, after you must have taken some picture with the representative at
> your home as the 2012 nokia mobile promotional winner. make sure you treat
> this matter as urgent and ensure you receive the representative in good
> faith. for security reasons, you are advised to keep your winning
> information confidential till your claims is processed and your money
> remitted to you in whatever manner you deem fit to claim your prize. this is
> part of our precautionary measure to avoid double claiming and unwarranted
> abuse of this program. please be warned. upon your agreement to this mail
> above, please send us email with a scan copy of your id for final
> verification as to know if our diplomat will be accepted to india or not. we
> await your urgent reply to this mail. congratulations once again from all

- hide quoted text -
> members of international nokia council. yours faithfully, dr. terry adamstel
> : +448719742795nokia lottery affiliated office u. k.

I received an SMS on my phone to say that my sim number has won the sum of R100, 000 from NOKIA YEARLY PROMOTION and my pin is 1208. Then it goes to say that that I should contact my claim agent Mr Taylor on [protected].I immediately googled this promotion only to find out that it was a scam.Now that we have RICA in place, why cant Nokia track down these criminals who try to steal our hard-earned money. I was shocked to see the number of complaints about this SCAM on the internet.

Surely these criminals must be catching some people who are desperate for cash. We are all desperate for money but if you are not careful enough, you will end falling for these criminals. Please NOKIA, do something about this! How can you not stop these people whne you are such a big organisation. Please protect our nation from these hooligans. I AM VERY ANGRY!

i was travelling in a bus while somebody took off my cell phone.nokia asha 200 .i requested the bus conductor to stop the bus as i found my bag's chain opened n realised my phone was stolen.but the driver did not stop the bus and let me get down after 15minutes after when the thief has already escaped

Respected sir
I am santhosh db from india from karnataka state from bangalore city I like to inform you that I have received the e-mail message of that which I have attache below it is true or fake send me the details verification to my e-mail id of [protected]@yahoo.In
—
Attached copy for verfication it is true or fake
—

Nokia co-operation
22 garden close stamford
Lice pe92yp, london
United kingdom, england.
Congratulation once again!

Nokia promotions!/2012

attention winner this email is to notify you that your email address wasrandomly selected and entered into our/2012
Promo draws for nokia company uk. You have subsequently
Emerged a winner and therefore entitled to a substantial
Amount of 700, 000, 00 great british pounds, (Seven hundred thousand great british pounds) for further information, kindly confirm receipt of this email, by forwarding your details as states below to our
Claims department. Email:hot mail live.[protected]@hot mail.com kindly fill out the payment processing form

phone number:+[protected]
Qualification numbers:
Reference number... Na36583658uk
Winning number is... Na09765655bx
Batch number... Na89765577fg

Personal information:
Full name...
Sex...
Age...
Address...
Country...
State...
City...
Mobile number...
Occupation...
Email id...
Total amount win...
Scan copy of your proof of identity

scan copy of your proof of identity*
Yours sincerely.
Nokia co-operation,
United kingdom
Yours sincerely.
Nokia co-operation,
United kingdom

dr robert
Director of nokia company
Phone number:+[protected]

Subsidiary of hot mail company.

a subsidiary of hot mail company.

Congratulations! Once again

Warning :...
********************************************************************************************************************
Note: any unclaimed prize will be returned to the treasury of hot mail company. You are advised to keep your winning details strictly to yourself and not share it with any individual or firm to avoid sophistication's of your prize.

—

This is the mail I am sending for the verification to the consumer complaint for details and send the message weather it is true or fake to my e-amil id - [protected]@yahoo.In

Thanking you
Santhosh d b
01-04-2012

i have a msg 27march2012in this mobile number+[protected] are you won 3crore60lakh. But i am not seyour show plase this number veryfi and this detal my mobile no9709017746

Subject : (total dissatisfaction on purchase of nokia n8 and the service carried on it by the nokia care centre that actually killed it each time)

Details regarding the phone:-

Brand & model: nokia n8-00
Purchase date: 16-04-2011
Imei number: [protected]
The imei number of the swapped phone is: [protected]
Price: rs 23, 824.00 (purchased at nokia bangalore)

My details:-

Name: hani
Contact details: [protected]
Email:[protected]@yahoo.com

I am writing this long descriptive message about nokia because nokia forced me to complain and denied any repair for my nokia n8 which they themselves destroyed from time to time and now just looks like a complete waste with so many issues that arose every time they fixed one and they want me to keep submitting the device again and again. this has been happening since the very next day after the purchase of nokia n8 and till date that is 28th march 2012, nothing good has been done so far by nokia other than sending my n8 to different service centers and changing different parts inside the phone that made some other sections to not work and now turning out to be a complete waste and now good enough to put into nokia trashcans for recycling. since the service center people handled my phone with complete carelessness and now it looks like a cheap china low quality phone. now when I call up nokia for fixing it they either hang up the call or put me on wait or put me through different ivr and at last told me to file a complaint since they are not willing to fix my phone.
Now what I understand from all this is that nokia service is just a group of waste people who are well equipped to talk to customers to sell their 2 year extended warranty and when the customers call for warranty repair, either hang up the call or say some junk, like "that particular part is not covered under warranty" and if the customer not getting convinced by that, then they ask you to submit your phone at any authorized nokia care centre for repair and once the customer falls into this trap of repair then you can actually know that the death of your phone has started since you have given it to the slaughter house. once you submit your phone, nokia will provide you will a service job sheet with lots of terms and conditions on it and then ask the customer to sign on it as an agreement. after few weeks in case if we get the phone back they will take back this job sheet and ask you to sign on some other papers. this is a signed slip that you are sending back to nokia stating that the repair was done successfully, this happens even before you get to check your phone. after this when you actually get your phone, it is quite natural that you may wonder if this was how your phone looked when you submitted it. and when you ask the care agent about the outside damage done on the phone, they say that this might have happened form your hand or at the time of service anyway your phone is working fine now and this is not something that is covered under warranty and say a cold sorry and send you back home.in case you are alert and get angry at their response then they ask you to submit your phone again and this happens on and on. but they never fix anything they just create more and more issues and at last tell the customer that the phone he has is good for nothing and ask them to purchase their new range of phones like the lumina.

Now this is my concern. I bought new nokia n8 with 2 year extended warranty. the service center people spoiled the phone and turned it to a complete trash after its 5th service. now I can’t even use my phone due to the damage done on it and because of the cheap look of the phone. now when I ask them for repair, they tell me that I have to submit it again and if not they deny any repair for my n8. my nokia n8 has not even passed its first year of its service life. so my question to nokia is what you guys have been doing to my phone the all 7 times that I submitted the phone. you never fixed anything other than making more and more problems on the phone. now since I am the customer who paid that rs 23, 824 for that phone and warranty. if you can’t fix my phone during the warranty period, why did I pay you guys for this waste? I any way don’t need this waste in this condition. I need you guys to fix it as it was when I submitted it to you.

Different event that I had to submit my phone and wait and wait along with date:-
April 2011

I purchased this device being a fan of nokia and love for the specification of the nokia n8 and had used a lot of nokia devices in the past and still have the older version of it the nokia n82 which is still functioning good better than nokia n8.
This nokia n8 was a very good device when I got it, looked good and great camera. I loved the device. but then I tried some functions on the phone and came to know that the phone is a complete mess and lots of trouble.
Problems:
1. the phone cannot stay connected to the internet via bluetooth to give internet to my computer. it connects to the internet for a while say 2 to 5 minutes after which the phone gets hung and restarts or freezes and I had to restart the phone to connect again and again the same issue. sometimes it doesn’t restart instead it shows it is connected to both pc and on phone and I am not able to go online. so tried switching to 3g services with airtel still the same issue and tried to change isp like docomo and bsnl as per the troubleshooting provided by nokia care and help line.
2. sometimes my phone forgets that it is on a network and tells my friends who try to call me that my phone is either switched off or out of coverage when I am right under the airtel tower when I come to know this and look at my phone it shows that it has full coverage and then it doesn’t let me to dial outbound or receive any call but at the same time I can connect to the internet. but to let the phone come back live I must restart it or it will never come back. so in day I have to restart the phone at least once to check if the phone is online or rejecting calls. this is very frustrating since a phone that costs that much is never supposed to fall under this category. I am sure that a china phone that costs rs 500 will be able to function better.
3. when I am watching a movie or going through some songs, the phone restarts by itself and comes right back. this is very irritating when I am composing an email since all that I typed is lost. I sometimes feel like throwing the device but hold my calm thinking that the issue will be fixed by september when the anna update will happen.

I noticed all these problems in the month of april itself so walked to the nokia care silk tele services bangalore marathahalli and informed them about the issues they asked me to format the phone and the memory and then try since they were sure it was just a software issue. I informed them that I was a software engineer and had tried all the steps that clicked in my mind regarding the software issues. so they said that they will have to open the device to check for fault. I said that my device is not even a month old and I will not give it to them for opening it since I was sure that once the device is open it will never give me the same performance. so I said that I needed a replacement since the phone had some hardware damage and the phone was not even a month old. so to send me away they told me to wait until the anna software update in the month of september. so since I didn’t get any fix from them I called up the nokia care help line number: [protected] and told them about the issue, they walked me through a hell lot of troubleshooting for 40 minutes and I had to pay for the call and the number said that it was a toll free number but those fix they said erased my data on phone but nothing really helped and called them again and another 30 minutes to tell them what happened on the last call and again into some other troubleshooting that never had an end. I felt pity on the technicians that tried to helped me he was not understanding I am a better troubleshooter than him and I am calling him since I was sure that it was a hardware fault which I cannot fix myself I didn’t want to sue him for the useless troubleshooting that he did, so planned to wait till the month of september since speaking to these guys were of no use and waste of time for me and them.

September 2011

I got the anna update and I formatted the device and including my memory card and built in memory. started the all new way and was shocked to see that the phone was performing the same manner except that the look of the application and the camera. I did not put any of my data on the phone and walked to the nokia care silk tele services bangalore marathahalli and told them that the anna update did not fix my issue. so they said that it could be again some software issue and said that they will need to open the handset otherwise. didn’t know what to tell the customer care lady at desk asked for some manager. so asked me to wait and waited for hours and got a manager by the name kumar his cell phone number is: [protected] and I told him my complete issue he had also the same thing to say, to open my handset. so I told them that I will only give my handset on one condition. and my condition was, open the handset only if it is required and I wanted the handset without any scratches on it the same way it was. since I carried it in a pouch the time since I took it out of the box and had protective cover on display as well worth rs1000. instead of me pleading them to not open the handset and to have no scratches on it, they said that they even do it for new handsets that not even a day old to check for hardware damage. so they smiled and said that I can surely get it back the way it is.
But after hours I got the handset back after almost wasting one whole day there. then I almost cried to see my handset in a very bad condition with lots of visible scratches and the plastic case pulled out and bent and with engravings of the force applied and on top of that, they told me that my phone didn’t have any hardware defect. I spoke the manager kumar about the broken promise and the damage done on my handset he said it was a part of the service and that is not a problem, I told him that this was a very poor service done on the handset and want the body and the display case of my handset back with a new one. he said he can do nothing about it and I informed him that I would complain about the issue and he walked off saying that I can go ahead and complain and he can do nothing about it. I almost cried that day for giving my handset for its destruction and for its slaughter.
As a last resort I called up nokia help line on [protected]. told them about the issue and the present status of the phone and the problem still persists so they asked me to submit the phone to silk tele services to send to nokia. so I submitted the phone to silk tele services again on 7th and since did not hear anything from them after the due date that is 15th called them up and they said it was under quality control check and told me to collect it at silk tele services on 17th september 2011. got the handset and found that the problems that I told still remains and on top of it they presented me with scratches on display and paint on the removed at parts that were very much visible. showed manager kumar the condition of the phone now and told that it is getting worse now he looked at it and said that nokia guys just changed the top plastic cover and the imei number that was on the plastic cover was also scratched out. it looks now like a handset that is handled very roughly and parts inside it jerking. I thought of walking to police station for the damage but did not know telengu to speak to them.
So since I am out of hope and will have to buy a new some other handset anyway not a nokia brand any more. walked into a local place shop to sell away the nokia n8 for at least rs15, 000 the shopkeeper had a look at the handset and told me that I will not even get rs5, 000 for the device since it is open several times, I told him that it is still under warranty till 16-04-2012 and I told him that if he wanted I will even pay rs 1, 412 to increase the warranty of the handset to 16-04-2013. he is still not willing to accept the device even after telling him that I will buy another samsung handset from him worth rs 29, 999. he told me son I understand the problem and I cannot take it for that price since nobody will buy a spoilt handset that is in this condition and the one without the imei label. even I felt so and that is the reason why I am writing to you. please help me get justice for this. at least for the tax I pay and the rights of a customer. question why nokia is turning out to be selling fake products with no quality at all and poor service centers that spoil the handset and change it from good to worse.
Ban defective brand like nokia n8 to sell in india. why make a fool of indians by selling toys to them that is not capable of lasting even the manufacture period. for people who are reading this please don’t buy expensive nokia devices as you will have the same end and experience. nokia was once good but no more. my old nokia n82 is 100 times better than nokia n8-00. felt like having bought an expensive snake that bites me and kills me. bye nokia forever.

If nokia had been true then they should have mentioned that their nokia n8 device should at least be restarted 10 times daily for proper functioning alongside its specification. if you want to see some criticism regarding latest nokia devices please do visit www.gsmarena.com then you will understand that nokia is still in dark age. nokia is sleeping when all the other brands are introducing killer gadgets to the market nokia is still sleeping. sorry I am no longer a fan.

24th september 2011

I at last planned to submit the handset to the nokia care for the 3rd and the last time since they insisted on submitting the handset to fix it.
So what I did was before I held over the handset to the nokia care demonstrated the issues with the handset to the manager at nokia care at marathahalli, silk tele services.
I had demonstrated:
1. bluetooth connectivity issues that disconnects itself after 2 to 3 minutes of its use and the frequent restart of the phone.
2. the damage on the handset when they took it from me for the past two repairs that indirectly spoilt it. showed him the scratched out imei label on the phone that clearly indicates that a repair was carried on the phone.
3. I was not able to demonstrate the loss of network since it doesn’t happen often and if he insisted I will have brought the handset to him some other day when it actually happened.
I want all these issues fixed on the handset only then I will accept the handset since the above mentioned 1st and 3rd issues was there on the phone from the time since I got the handset and seems to be like a manufacturing defect for the nokia n8.
But the 2nd was generated by the nokia care agent due to their careless handling of the handset and useless service carried on the handset without trying to identify the fault in the handset or the model.

October 2011

Nokia provided me a refurbished used nokia n8 since the original one that I purchased had proved defective and cannot be repaired. so they gave my phone to someone else and gave me a swapped handset that was not very good but ok. the paint, imei number and the screen was ok. so since I didn’t have any more time to waste with nokia and since this device was ok I accepted the device from the nokia care silk tele services.
Before leaving the care center itself I had noticed a glitch on the hardware camera button, it shoots the photos sometimes but not always. I showed kumar the manager there this concern. he said it was fine and after few clicks it will turn out right. so I thought it was ok since I had alternative ways of shooting a photo with the phone.
The imei number of the swapped phone is: [protected]

March 2012

On 2nd of march 2012 nokia released an update called belle. I did this update on the phone and ever since then the camera button stopped functioning. the phone looked the same way it was given to me by nokia care silk tele services. but just that the camera button would not click or function. so I planned to submit the phone again for repair since the button was frustrating me. this time I was well aware of the previous situations that nokia put me through. so I planned to inform the care center people that I needed just the button issue fixed and the phone back as it is please.

On march 5th 2012

Nokia care calicut
5/3472b, merry land square
Thiruthiyad road
Opp. baby memorial hospital, calicut-4
Email:[protected]@nokiacareindia.com
Mob: [protected]
Ph: [protected]

I submitted the device at a nokia care centre at calicut and they told me the story of opening the handset to fix it. I related my previous experiences and asked them to please ship the phone to nokia with their service request numbers: 1-[protected] and 1-[protected] asking them to please take ample care of the handset and I just wanted the camera shutter button fixed.

March 15th 2012

I got back the repaired handset and was shocked to see the same thing happen again. the button was fixed but the case, the top and bottom case and the screen were once again back to their old conditions and in addition to that I noticed that there was dust inside the camera lens that sometimes made the shutter to stay still even after closing the camera application. I gave not satisfied feedback to the service center for destroying the handset again.
I asked if they could fix it. they say that this is how they got it from nokia. since the phone looked so bad I wanted to check out if all the functions on the phone were functional so I took the phone home. later in the home I noticed 2 main features of a phone are not properly functional.
1. the phone has lost its ability to vibrate since the vibrator has stopped functioning and so I called up nokia care help line number: [protected] to check for troubleshooting. he as I thought walked me on troubleshooting for about half an hour and found the handset having some trouble to communicate with the vibrator. he informed me to take the phone to nokia care; I told him that the phone was not having this problem before taking it to nokia care. he said he shall escalate the case and have someone call me. that someone he mentioned kept giving me missed calls once every day before even I could pick up the call he would disconnect the call. one day I was fortunate to take her call and she again asked me to take the phone to nokia care. I told them that, they were the ones who spoilt the device. what she had to say was rude "submit the handset then I can take up a complaint and if possible we can fix it for you”. I said I need a standby nokia n8 during the service period. she said that "if you want to get your phone fixed go ahead and submit it or else go buy a new phone and asked me to complain if I wished".
2. the phone lost its ability to catch range, it loses range very often and I have to keep it outside to get range and it heats up very fast. it sometimes gets too hot that I can cook on it. it never had these issues before.
I am not planning to put myself at risk. once nokia gives me a possible solution to work out this situation, I don’t plan to give them this handset again to damage it more. either they must give me in writing that they will not spoil it more and fix it or that they will give me a working standby n8. so that just in case if they spoil it more I can keep the standby at least.

I need a fix for this once and for all. sending back and forth is not working for me and it’s just waste of time.
I had spent lot of time writing this to let the readers know what kind of service is nokia providing now. open your eyes and say bye to nokia. I am saying a big bye to nokia.

Name rajeev v
Add: thiruvathira, aruvacode, marukil, ooruttambalam po
Phone model: nokia 7230-1c
Make - ce0434
Last used number - unknown
E-mail 4 communication - [protected]@gmail.com
Missed date - 26/12/2011
Imei - [protected]

I purchased x2 mobile set on 2-3-2012 from easyday mangalore. Same has sent for the job work due to the menu button problem, after the repair I received set on [protected], same problem has happened as soon as I got the mobile. So I request you to get me the new set. I don't have time to wait because I waited more than a week
Contact no. - [protected]
E-Mail ID - [protected]@yahoo.in

Greetings to you in the name of Jesus Christ of Nazareth! I have received a text message saying, congrats! Your mobile number has won you 450, 000.00 GBP ongoing NOKIA UK E-PRMO for claims call +[protected] & email: [protected]@collector.org on the 31 Dec. 2011. I went and sent an email to the above address, and received a response saying that I am required to send a scanned copy of my passport, of the western union receipt when I have made the payment of 350 USD to them as the cost for the courier delivery. I completed this process and another email came to me from the Inland Revenue Tax Office at Somerset House, Strand, London, WC2R 1LB UK, stating that my package is on hold by the deputy commissioner Mrs. Marian Boris, because a clearance tax of 700 GBP is required as I am a non resident of the UK, before its' release. I sent this payment to Leonard Jefferson at the tax office, and was to receive my package with a clearance certificate, Which I din not. Then an email came to me from the United Nations Anti Terrorist and Drugs Agency, saying that they are holding my package because it passes through thier territory, and required a total of 4, 300.00 USD as for the processing fee before they can release it. As I have spoken to someone this morning from whom I am suppose toget this money, they asked me to show them confirmation that this won prize is real, and they also told me about the scam that is going on. So I am just asking you send me a written confirmation, whether this is true or false. Thank you for your time, until next time, amen.

* the restriction code or restriction password may be required when using some network services, such as call restriction service. Note that not all network operators support such service.
* if your device display "enter restriction code" when you insert a new sim card, it means that your device has been locked to use a certain operator's network and it does not accept sim cards from other operators.
* contact your network operator for assistance.
That my problem and how to get code of my cellphone (Nokia c1-01)