Northbound Gear
Reviews and Complaints

I recently purchased a pair of waterproof jeans from Northboundgear.
Last week, I came off my motorcycle at around 75 kph on the northern motorway.
I received no injuries to my legs thanks to your jeans.
They sustained two small rips only.
These jeans were a lifesaver for me.
I am so impressed and grateful, and I recommend them to everyone.
They are also excellent for keeping me dry on the motorbike - if it starts to rain on the way to or from work, I don't need to stop and put on wet-weather over-pants. The water shakes off these when I get to my destination.
They also keep me warmer than a standard pair of jeans - ideal for winter, especially for motorbike riding in cold weather.
Finally, they are smart enough to wear to work. I am a school principal and have no hesitation wearing them with a smart shirt and jacket.
Sincere appreciation.

My 14 year old son just started completing his Duke of Edinburgh bronze and on his second day 2 day camp took a 20 foot stumble over a cliff edge, suffering a few bumps and bruises but nothing too serious, I attribute that to "Luck" and him wearing his "Adventure" Water Resistant Pants which did suffer a minor tear but saved him having damage to his legs.

Northbound Gear, an online retailer that specializes in outdoor gear, has been the subject of some criticism. While their website may appear to be legitimate and well-designed, some customers have expressed concerns about their pricing and product quality. It has been alleged that Northbound Gear sources their products from cheaper suppliers, such as Alibaba, and then sells them at a markup to unsuspecting consumers. Additionally, there have been accusations of dishonesty on the part of Northbound Gear's customer service team, with customers claiming that they were not forthcoming about the origins of their products.

Despite these criticisms, some customers have had positive experiences with Northbound Gear. They appreciate the company's commitment to empowering local communities, and have found their products to be of high quality. In particular, the Gash Hao snowpant has been singled out as a standout product, with many customers praising its durability and functionality.

However, it is important for potential customers to do their research before making a purchase from Northbound Gear. While the company's website may appear professional, it is always wise to check prices on other sites before making a purchase. Additionally, if you have concerns about a particular product, it may be worth reaching out to the company's customer service team to ask questions and get more information. At the end of the day, it is up to each individual to decide whether or not Northbound Gear is the right company to meet their needs.

I recently purchased a pair of Explorer summer men's pants from Northbound Gear. I usually wear a size 34 waist and 32 leg, so I ordered the same size. The waist fit fine, thanks to the elastic band, but I was disappointed to find that the crotch was abnormally long. This resulted in a drooping effect, making the pants fit baggier in the front and longer than normal in length.

I reached out to Northbound Gear to inquire about a return, but was informed that I would have to pay for return shipping if the item was not defective. After several discussions, the manufacturer determined that the pants were not defective, so I was left with the option of paying $21 plus tax for return postage, in addition to a $5 fee for the return. This made the return hardly cost effective, so I decided to keep the pants and take the loss of $100.

If you prefer high-riding pants or have a leg length of at least 33 inches, these pants might work for you. However, if you're looking for a better fit, I would recommend choosing a different design and clothing supplier. Overall, I was disappointed with my experience with Northbound Gear and would not recommend them to others.

The hoodie I ordered from Northbound Gear was really nice, but I wish I had gotten a size larger. When I talked to them because it had arrived and the package was not sealed, I was worried that the other item I ordered was lost. However, they assured me that it was not lost and that the package was not sealed because of a postal problem. They also mentioned that they recommend a size larger as their clothing is European, which I wish I had known before ordering. My medium was actually a small, which was a bit disappointing. Unfortunately, I had taken the tag off in my excitement in getting it, so I could not return it.

Despite the sizing issue, I really appreciate that Northbound Gear is trying to become a sustainable company. It's important to support businesses that are making an effort to reduce their environmental impact. The hoodie and the pants I ordered seem like good quality, so I'm happy with my purchase overall.

The only thing that was a bit frustrating was that the items took a while to arrive and arrived in separate packages. However, Northbound Gear communicated with me about this, so I knew what to expect. When the first package arrived and was not sealed, I was a bit worried, but it seems like it was just a postal problem.

Overall, I would recommend Northbound Gear to others who are looking for sustainable clothing options. Just make sure to double-check the sizing recommendations before ordering!

I recently had an experience with Northbound Gear that unfortunately left me very disappointed. First and foremost, it's worth noting that this company doesn't keep inventory on hand. Instead, once you place an order, they then turn around and place it with their supplier in China. While I understand that this can sometimes be an effective way to keep costs low and streamline operations, it definitely came with some drawbacks in my case.

After placing an order on November 29th, 2021, I found myself waiting and waiting for my package to arrive. Whenever I reached out to customer service for an update, all I ever received was a generic, copy-and-pasted response that offered no real help or insight. This lack of communication was incredibly frustrating, especially given the length of time I had already been waiting.

As it turned out, my order had actually made it to the US, as evidenced by the shipping label that had been created for it. However, for some reason, the package seemed to be stuck at customs and simply wasn't moving. I began to doubt whether I would ever actually receive my items.

One thing that certainly didn't help my confidence in Northbound Gear was when I discovered that the so-called "warehouse" address provided on the website belonged to a UPS store. This seemed fishy to me, and made me wonder whether this was really as legitimate a business as it claimed to be.

Finally, almost three months after I had placed my order, my package arrived. Unfortunately, it wasn't even the correct product, which was beyond frustrating. I reached out to customer service again, but once again received no real help - just more copy-and-pasted messages about how they were "talking to the carrier" (even though the package had been sitting in the US for weeks at this point).

All in all, my experience with Northbound Gear was incredibly frustrating and disappointing. I can't speak for others, but based on my experience, I would advise anyone considering buying from them to proceed with caution.

If you are searching for a reliable and functional cargo bag, look no further than Northbound Gear! The Northbound Gear 50L Cargo Bag is a fantastic selection that boasts superior quality and practicality. You'll surely love how easy it is to pack and organize your gear because of its cavernous main compartment and multiple pockets.

What sets Northbound Gear apart from the competition is the durability and sturdiness of their products. The 50L Cargo Bag is no exception, and you can be confident that it is manufactured using high-quality materials that can withstand wear and tear. The bag's toughness is particularly evident in the reinforced stitching found throughout, which ensures that it stays intact even when heavily loaded or exposed to rugged environments.

Another noteworthy feature of Northbound Gear 50L Cargo Bag is its ability to adjust and customize. The bag's buckle straps, compression straps, and external attachment points are all adjustable and extendable, making it easier to fit your body type and the contents you want to carry. Furthermore, the bag can recline like a suitcase, making it simple and painless to pack and unpack your gear.

In terms of aesthetics, Northbound Gear 50L Cargo Bag's design is both practical and attractive. The bag’s matte black finish and sleekly curved shape exude elegance, while carrying it on your back, and the padded shoulder straps make it feel more comfortable.

Overall, the Northbound Gear 50L Cargo Bag is a tried-and-tested product that will not let you down. It is an excellent example of a bag that can combine form and function. Don't rely on a piece of luggage - get the best of both worlds with this amazing bag from Northbound Gear. If you want a chance to score a free Northbound Gear bag, head over to the given YouTube video and subscribe to the channel and leave a comment!

I recently placed an order with Northbound Gear (northboundgear.co) in early January and have unfortunately encountered some frustrating customer service issues. Despite multiple attempts to contact their support team for an update on the status of my order, I have been left in the dark with no response. I have tried calling and sending emails to their customer service team, but have yet to receive any kind of follow-up.

This lack of communication has led to a significant waste of my time and effort in trying to get a simple update on my order. It's discouraging to have to go through such a prolonged process just to get answers, especially when it comes to something as basic as a status update or a refund.

Overall, my experience with Northbound Gear has been extremely disappointing due to the lack of reliable customer service support. It's a shame that such a simple customer service issue has caused so much frustration on my end, and I hope that Northbound Gear resolves these issues for future customers.

Upon purchasing a jacket from Northbound Gear, I was disappointed to find out that although it was shipped from New York, any returns must be shipped to Canada. As a result, the cost of returning the jacket was extremely high, which felt quite prohibitive. I also found it frustrating that Northbound Gear doesn't seem to prominently display their address on their website, which can lead to confusion about where the company is actually located. That being said, if possible, it's important to take care to ensure that any purchases from this company are likely to fit, as this would save a lot of unnecessary hassle (and extra shipping fees) down the road. Although I appreciate the quality of the jacket that I ended up receiving, I would caution others to do their research carefully before buying anything from Northbound Gear.

As a human being who has recently dealt with Northbound Gear, I feel it's important to share my experience with others who may consider using their services. This company boasts about their easy return policy, but unfortunately, that's not always the case. If you reside in the US and wish to make a return, the cost of shipping alone will set you back over $20. On top of that, Northbound Gear also imposes a restocking fee, and you'll need to fill out a customs declaration form. Needless to say, it's quite a cumbersome process.

When it comes to the actual products they offer, I have to say I was a bit disappointed. The sizing of the item I ordered was way off, leaving me with a product that didn't fit at all. I urge anyone contemplating a purchase from this company to be very careful and double-check their sizing guide before making any final decisions.

Another thing I noticed was the sheer amount of promotional emails flooding my inbox after ordering from them. While I appreciate companies marketing their products, Northbound Gear takes it to a whole new level. It seems as if they care much more about getting their name out there than providing quality customer service.

In conclusion, I cannot in good conscience recommend Northbound Gear to anyone. Their poor return policy, inaccurate sizing, and overwhelming spam emails all culminate in a less-than-satisfactory experience. There are numerous other companies out there offering similar products with much better customer service - I would suggest exploring those options instead.

As a dissatisfied customer of Northbound Gear (northboundgear.co), I feel compelled to share my experience. Unfortunately, it seems that the company struggles with managing its inventory and fulfilling orders in a timely manner. When I initially placed my order, it took over a month of persistent communication with their customer service team before my item was finally shipped out.

However, my troubles did not end there. When the product finally arrived, it didn't fit as anticipated, prompting me to request an exchange. It's disheartening to say that what followed was an absolute nightmare. Despite my continued efforts to reach out to the company, I have yet to receive my exchanged product even after five months have passed. The entire process has been extremely frustrating and time-consuming.

Naturally, such an experience has left me with no desire to purchase from Northbound Gear ever again. I urge other potential buyers to be cautious when considering this company. Don't make the mistake that I did by assuming that just because something is available online, it must be easily accessible. It appears that Northbound Gear still has some work to do in improving its customer service and order fulfillment processes.

As a customer, I had a discouraging experience with Northbound Gear. In my order, they shipped me the wrong size of men's pants, leading me to approach them for an amicable resolution. However, it was a tedious process to get a response from them, after multiple attempts to contact their customer support team. At last, they requested for photos of the item and the shipping label to be furnished which I obliged. To my surprise, after submitting the requested information, they stopped responding altogether.

This experience left me disheartened as I had expected better service from them. Moreover, my discovery of similar complaints from other customers on different platforms indicates that this is not an isolated occurrence. It is, therefore, doubtful that Northbound Gear takes prompt action and strives towards satisfying customers.

Perhaps it would be in your best interest to spend your hard-earned money supporting your local businesses instead. This would ensure not only quality products, but you could also receive prompt service and support from a community store that cares about its customers.

I had a rather unfortunate experience with Northbound Gear (northboundgear.co) and I must say, I wouldn't recommend them to anyone. I placed an order for three items and received them in a timely manner. However, upon inspecting the jackets, I noticed that the sleeves were very short and simply did not fit me. Naturally, I wanted to return the items in exchange for some better fitting ones. However, this is where the troubles began.

When I approached the Northbound Gear customer service regarding my return, I was informed that to ship the items back, I would have to pay $66.00! That's a hefty amount just to return two jackets. What's more, $10.00 of that amount was for restocking, which I found to be rather ridiculous. It's not like the jackets had gone through rigorous use, bare-minimum to even consider the need for restocking.

While I understand that companies have their own return policies, I found this to be a rather exorbitant charge. I was disappointed and frustrated, to say the least. And if that wasn't enough, Northbound Gear failed to deliver an item that I ordered over a month ago, which I still haven't received. I was given a tracking number, but even the customer service team had no idea where the item was. Talk about lack of accountability.

All in all, I was left disheartened by my experience with Northbound Gear. It's a shame, as I truly wanted to support them as an independent business. However, the lack of proper service, high return fees and lack of accountability left me very disappointed. All in all, there are better options out there for those looking to purchase outdoor gear - this company certainly isn't one of them.