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National Tire & Battery [NTB]

National Tire & Battery [NTB] review: charges

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9:43 pm EST
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11/8/2023 at 3:00

I have visited NTB for years. First when they were on Capital Blvd in Raleigh and when that closed, I now go to the one on Millbrook. I scheduled an appointment for today and asked for oil change and state inspection.

My complaint is that when I paid the bill, I was in shock. My total bill was $129.03 and I had a $10.00 coupon. I said that couldn't be correct and he gave me the breakdown. I asked why they put synthetic oil in my car ? I have never used that grade of oil, I have a ford focus with 42000 miles on it. Shouldn't they ask, they never have asked before so I assume this is a new policy ? So if the customer doesn't stipulate, give them the expensive kind, in this case it was $76.95 ! This is ridiculous. My name and car are in the computer, why would they change from the regular product I have been using ?

Maybe they chose that kind of oil because it was a slow day, bad sales and only one other person in establishment besides me. Whatever the reason, that's a good way to lose customers. It's not like I have a fancy car or high mileage. Very disappointing !

Desired outcome: Charge me for regular oil, not synthetic oil that I did not order!

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  1. National Tire & Battery [NTB] Contacts

  2. National Tire & Battery [NTB] phone numbers
    +1 (800) 741-7261
    +1 (800) 741-7261
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    +1 (866) 649-8473
    +1 (866) 649-8473
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    +1 (888) 867-5658
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    +1 (561) 383-3000
    +1 (561) 383-3000
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  3. National Tire & Battery [NTB] emails
  4. National Tire & Battery [NTB] address
    4280 Professional Center Dr., Suite 400, Palm Beach Gardens, Texas, 33410, United States
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    Nov 18, 2024
National Tire & Battery [NTB] Category
National Tire & Battery [NTB] is ranked 57 among 493 companies in the Auto Parts and Repair Stores category