Menu
For Business Write a review File a complaint
National Tire & Battery [NTB]

National Tire & Battery [NTB] review: charges

B
Author of the review
9:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

11/8/2023 at 3:00

I have visited NTB for years. First when they were on Capital Blvd in Raleigh and when that closed, I now go to the one on Millbrook. I scheduled an appointment for today and asked for oil change and state inspection.

My complaint is that when I paid the bill, I was in shock. My total bill was $129.03 and I had a $10.00 coupon. I said that couldn't be correct and he gave me the breakdown. I asked why they put synthetic oil in my car ? I have never used that grade of oil, I have a ford focus with 42000 miles on it. Shouldn't they ask, they never have asked before so I assume this is a new policy ? So if the customer doesn't stipulate, give them the expensive kind, in this case it was $76.95 ! This is ridiculous. My name and car are in the computer, why would they change from the regular product I have been using ?

Maybe they chose that kind of oil because it was a slow day, bad sales and only one other person in establishment besides me. Whatever the reason, that's a good way to lose customers. It's not like I have a fancy car or high mileage. Very disappointing !

Desired outcome: Charge me for regular oil, not synthetic oil that I did not order!

0 comments
Add a comment
  1. National Tire & Battery [NTB] Contacts

  2. National Tire & Battery [NTB] phone numbers
    +1 (800) 741-7261
    +1 (800) 741-7261
    Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number
    +1 (866) 649-8473
    +1 (866) 649-8473
    Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number
    +1 (888) 867-5658
    +1 (888) 867-5658
    Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number
    +1 (561) 383-3000
    +1 (561) 383-3000
    Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number
    More phone numbers
  3. National Tire & Battery [NTB] emails
  4. National Tire & Battery [NTB] address
    4280 Professional Center Dr., Suite 400, Palm Beach Gardens, Texas, 33410, United States
  5. National Tire & Battery [NTB] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all National Tire & Battery [NTB] contacts
National Tire & Battery [NTB] Category
National Tire & Battery [NTB] is ranked 57 among 493 companies in the Auto Parts and Repair Stores category