This review was chosen algorithmically as the most valued customer feedback.
Hello! NZSale.co.nz charged me £118.98 and £1.00. I am sure I could not purchase any product from this company. Please, give my money back! I can’t afford such a loss.
Verified customerThis complaint was posted by a verified customer. Learn more
Order number: [protected]
I checked my orders and said that the package had been delivered to the wrong address, the delivery address stated is 51 Middlefield dr, east Tamaki.
but it got delivered to flatbush, meadowland and signed by front door 51 middlefiel
K
K
Kaylastanaway
NZ
1 comments
Kaylastanaway
of NZ
Aug 20, 20185:54 pm EDT
Hi I received a pair of white shoes and they both have awful orange stains on them, very upset and would like this resolved please either money back or new Shoes re sent
View 0 more photos
K
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Kaajal
NZ
1 comments
Kaajal
of NZ
Oct 21, 20186:57 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I purchased this item last Sunday and it says estimated delivery is today and where is it? Please reply khindria14@gmail.com as I'm very upset about this. I have never had a delivery come this slow.
C
C
Carol Were
NZ
1 comments
Carol Were
of NZ
Dec 12, 20183:28 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
Hi my name is Carol Were order no [protected] I returned these on the 8/10/18 and have not been credited to my account .Would appreciate this matter be fixed please.
R
R
rina wahyu
NZ
1 comments
rina wahyu
of NZ
Mar 14, 20192:59 am EDT
i ordered stripe long dress with label bambina mia size large.
the dress I received is not the one I ordered, it's knee length stripe dress same label.
I want to return the dress and exchange with the right one. please send me return inquiry for this.
please response to this email, I've been your customer for years now.
regards,
Rina
T
T
Thuy Grinter
US
1 comments
Thuy Grinter
of US
Apr 07, 20195:53 am EDT
Dear NZsale,
Today my account has been hacked. I cannot log into it with my passport. Your system doesn't recognise my email address.
My account name is Thuy Grinter and email is daothuthuyvn@yahoo.com.
Please stop any transaction from my account at this point in time.
Please delete my credit card details.
Kind regards,
Thuy Grinter
C
C
Cam Russell
US
1 comments
Cam Russell
of US
May 12, 20194:30 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I have yet to find a worse internet shopping site. Using an iPad it is extremely difficult to choose a country and all requests to me you make are now in an Asian language that I can't change. Also I inadvertently added an item to my cart that I cannot remove. I would never enter Visa info to a site if the cart was incorrect.
A
A
ava mae
US
1 comments
ava mae
of US
May 18, 201911:33 pm EDT
I sent 3 items back for an accepted refund and was advised that my refund for $133 had been processed on 2 May, expected refund to be in my account within the 5 working days as per NZ sale conditions, 7 working days later plus weekends x 2 and still nothing, have sent 2 e-mails and no response.
I
I
Indira Iss
US
1 comments
Indira Iss
of US
Jul 14, 20197:12 am EDT
Hi everyone,
They have been fooling me about month then i asked for refund, nzsale just cancelled my order, without refund! 14$ its not a lot, but it become into millions if they continue foolin.
E
E
EvaTufa
NZ
1 comments
EvaTufa
of NZ
Aug 28, 201911:47 pm EDT
I purchased a jacket from NZSALE several weeks ago. It was near impossible to track and only just arrived yesterday. The product I ordered was a dark grey jacket. I received a bright blue jacket that was child size!
V
V
Vari Dhaliwal
NZ
1 comments
Vari Dhaliwal
of NZ
Oct 13, 201910:11 pm EDT
I order that purse on 10 sep . 2019 and they said estimated delivery on 8 oct 2019.
But no clue where it is waiting it . They not replying for email. And i leaving country next week . Now thinking i wasted 272 $ .
View 0 more photos
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Rocky Yagi
US
1 comments
Rocky Yagi
of US
Nov 09, 20197:08 pm EST
Bought the item 7 weeks ago, not being able to track it.
Still, have not received it.
Basically, there is no custom service no number to ring.
They will take your money. What is customer service?
I will not ever shop again with them.
I DO NOT recommend this company at all.
PS: I don't not expect them to resolve any issues.
R
R
Rachwindyhaven
NZ
1 comments
Rachwindyhaven
of NZ
Nov 17, 20192:50 pm EST
Absolutely appalling timetable and biggest fob off responses from customer service s . Two orders both still not arrived ordered in september! Will never ever use this site again. No tracking details either... like the thing doesn't exist at all
E
E
Ed25127
NZ
1 comments
Ed25127
of NZ
Nov 24, 20192:07 am EST
Have not yet received my order and have been given a tracking number that's already bn sent from previous order? So I am un able to track my item.. Have been sent links that are not useful as the tracking number is invalid... Two other items I received earlier with same tracking... Where is the rest?
G
G
Gav Grewal
US
1 comments
Gav Grewal
of US
Dec 08, 201911:27 pm EST
Hello NZsale Team,
I have placed order 31 October 2019 and expecting to receive my order by 28 November 2019 and I still didnt receive my and also i am not provided with any tracking number to locate my order. Could you please advise to get my order #:[protected]. This is first time happening like this with me so little disappointed.
M
M
Maryjane/jess
Christchurch, NZ
1 comments
Maryjane/jess
of Christchurch, NZ
Aug 09, 20223:56 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Hi there I have been paying for a pair of doc martins I purchased through you via Genoa pay…
Problem is no confirmation email no nothing has been sent and I have had my payments suspended till u can tell me what is going on
Click up if you have successfully reached NZSale by calling +64 9 415 5922 phone number
56
56 users reported that they have successfully reached NZSale by calling +64 9 415 5922 phone number
Click down if you have unsuccessfully reached NZSale by calling +64 9 415 5922 phone number
71
71 users reported that they have UNsuccessfully reached NZSale by calling +64 9 415 5922 phone number
NZSale emails
contactus@nzsale.co.nz
100%
Confidence score: 100%
Support
NZSale address
25 Barrys Point Road, Takapuna, Auckland, 0632, New Zealand
NZSale social media
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Nov 21, 2024
NZSale Category
NZSale is ranked 519 among 1606 companies in the
Online Shopping category
Order number: [protected]
I checked my orders and said that the package had been delivered to the wrong address, the delivery address stated is 51 Middlefield dr, east Tamaki.
but it got delivered to flatbush, meadowland and signed by front door 51 middlefiel
Hi I received a pair of white shoes and they both have awful orange stains on them, very upset and would like this resolved please either money back or new Shoes re sent
I purchased this item last Sunday and it says estimated delivery is today and where is it? Please reply khindria14@gmail.com as I'm very upset about this. I have never had a delivery come this slow.
Hi my name is Carol Were order no [protected] I returned these on the 8/10/18 and have not been credited to my account .Would appreciate this matter be fixed please.
i ordered stripe long dress with label bambina mia size large.
the dress I received is not the one I ordered, it's knee length stripe dress same label.
I want to return the dress and exchange with the right one. please send me return inquiry for this.
please response to this email, I've been your customer for years now.
regards,
Rina
Dear NZsale,
Today my account has been hacked. I cannot log into it with my passport. Your system doesn't recognise my email address.
My account name is Thuy Grinter and email is daothuthuyvn@yahoo.com.
Please stop any transaction from my account at this point in time.
Please delete my credit card details.
Kind regards,
Thuy Grinter
I have yet to find a worse internet shopping site. Using an iPad it is extremely difficult to choose a country and all requests to me you make are now in an Asian language that I can't change. Also I inadvertently added an item to my cart that I cannot remove. I would never enter Visa info to a site if the cart was incorrect.
I sent 3 items back for an accepted refund and was advised that my refund for $133 had been processed on 2 May, expected refund to be in my account within the 5 working days as per NZ sale conditions, 7 working days later plus weekends x 2 and still nothing, have sent 2 e-mails and no response.
Hi everyone,
They have been fooling me about month then i asked for refund, nzsale just cancelled my order, without refund! 14$ its not a lot, but it become into millions if they continue foolin.
I purchased a jacket from NZSALE several weeks ago. It was near impossible to track and only just arrived yesterday. The product I ordered was a dark grey jacket. I received a bright blue jacket that was child size!
I order that purse on 10 sep . 2019 and they said estimated delivery on 8 oct 2019.
But no clue where it is waiting it . They not replying for email. And i leaving country next week . Now thinking i wasted 272 $ .
Bought the item 7 weeks ago, not being able to track it.
Still, have not received it.
Basically, there is no custom service no number to ring.
They will take your money. What is customer service?
I will not ever shop again with them.
I DO NOT recommend this company at all.
PS: I don't not expect them to resolve any issues.
Absolutely appalling timetable and biggest fob off responses from customer service s . Two orders both still not arrived ordered in september! Will never ever use this site again. No tracking details either... like the thing doesn't exist at all
Have not yet received my order and have been given a tracking number that's already bn sent from previous order? So I am un able to track my item.. Have been sent links that are not useful as the tracking number is invalid... Two other items I received earlier with same tracking... Where is the rest?
Hello NZsale Team,
I have placed order 31 October 2019 and expecting to receive my order by 28 November 2019 and I still didnt receive my and also i am not provided with any tracking number to locate my order. Could you please advise to get my order #:[protected]. This is first time happening like this with me so little disappointed.
Hi there I have been paying for a pair of doc martins I purchased through you via Genoa pay…
Problem is no confirmation email no nothing has been sent and I have had my payments suspended till u can tell me what is going on
Not happy want resolved asap